Glaser's Collision Centers-Louisville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  V Mudd
2 months ago
My hats off to Glaser's Collision Center where I recently had some paint work done on my vehicle. Although most of us hate it when we have to spend money on updates or repairs, thanks to the staff at Glaser's, this turned out to be a painless experience. The office staff was delightful to deal with from beginning to end. The work they did was impeccable. My car looks great!! It was all done in the time frame they quoted me, at the price I was quoted, and they cleaned it inside and out before they returned it to me. Super service all around!

  Rich Sherwood
a month ago
Worst experience ever I had to return over 8 times because I guess nobody knows what they are doing here. I kept being lied to. There was so many lies told to me. The body work was horrible and the paint didn t match and still don t. I am not happy with the outcome. They basically just shoved me away and wouldn t make things right. Also very unprofessional to walk in and see the two office employees flirting with each other. From now on to future customers check your car over make sure it s not glue that s holding your vehicle together. Make sure all the right clips are in place. Just don t want to see someone else make the same mistake I did. I feel like my 6 year old would have done a much better job. BEWARE DONT GO HERE!!!!!!! I had to take it to a different shop to have them fix it right for me. This place is a joke!! And don t even bother replying to this message I won t be reading it you have wasted enough of my time and money already!

  Jennifer
2 months ago
This location was great from start to finish. The front desk staff are kind, approachable and always answered my questions. The owner is super nice and informative. They have a solid working relationship with State Farm and Enterprise, which made all those steps very easy. Thanks so much for taking great care of your customers!

  Nick Tibbs
4 months ago
Customer service great! Technicians great! The whole process great! Thank you to the whole team!

  David Camp
3 weeks ago
Contacted them to get an estimate on my car damage to ensure the insurance company was writing me a check for a fair amount. I plan to keep the money and go about repairs on my own and she told me it would be a waste of time to do that and that the insurance wouldn't allow it... Seriously???

  heather douthat
2 months ago
My vehicle was stolen then found but was torn apart. I went in for an estimate and they could see that I was upset. They were so welcoming and compassionate. The services were prompt and professional. My vehicle was like brand new when I picked it up. They made a horrible experience for me alot easier to deal with.

  Andy Sleeman
2 months ago
From start to finish, the team at Glaser's Collision on Preston Hwy in Louisville have been rock stars. Great communication - great support - made the entire process a quick and seamless one. Thanks to you all!!

  Marge VanGilder
6 months ago
My Toyota repair experience was amazing! Travis and admin team at Glaser s on Preston are simply the best!! On time and kept me posted. Enterprise Rental on Preston worked seamlessly with Glaser s and both worked so well with my insurer. It was such an easy repair process. Will recommend them with confidence!!Services: Painting, Auto engine diagnostic, Body & TrimServices: Painting, Auto engine diagnostic, Body & Trim

  Crystal Greenia
a year ago
I'm so thankful I sent my car to Glaser's Collision Center. Angela kept me updated every step of the way . Excellent customer service and my car looked brand new .

  Rob Brown
6 months ago
This repair establishment is awesome. Customers service ladies at the front desk are very friendly and professional. The repair technicians are awesome and had my car ready in about an hour. I will definitely recommend this establishment to family and friends. Thanks guys for a job well done.Service: Body & TrimService: Body & Trim

  James Smetanin
2 months ago
The staff was so friendly and cordial throughout the entire process. The wait time was incredibly short, and everything was thorough. Highly recommend going with these guys!

  Olivia Tobbe
5 months ago
Loved working with Glasser s on my car repair! They were incredibly knowledgeable about working with my insurance company and kept me very informed throughout the entire process.

  Jacob Saylor
a year ago
Brought my vehicle in recently after being rear ended and was very pleased with the outcome! Everyone I've met there was kind and helpful. During the process, Glaser's did a great job communicating every step and helped set up a rental (worked with State Farm). Would definitely recommend!

  Isaac Mitchell
a year ago
This place is awesome! After my truck got hit, I called multiple shops who told me it would be at least a month before they could give me an estimate on repairs. Glaser's had me send them pictures, and they had an estimate and date for repairs scheduled by the end of the week. The front office ladies were incredible - very informative and easy to work with.Originally, they gave me an estimated completion period of about 2 weeks. Instead, they finished 9 days EARLY. Not only did they repair everything to perfection, Chad Armstrong had the whole truck detailed inside and out. It was spotless and looked better than it did when I bought it.I highly recommend using this shop!

  Cristina Stottmann
2 months ago
Fred and Kendra are the nicest people to work with. They make collision repair easy, thanks guys.

  Shelia Harris
a month ago
If you ever need body work done Glaser s is by far and without a doubt the best place in Louisville

  Susan Olson
10 months ago
Glaser s Collision provided a truly 5-star customer experience. From the integration with my insurance company to their prompt and proactive direct communication, I couldn t imagine a better experience. And when the finished the work, my car looked better than when I bought it.Service: Body & TrimService: Body & Trim

  Katie Hilbert
a year ago
Great customer service and did a great job with communication. They also helped coordinate my rental car which took stress off of me trying to plan the car drop and rental car pickup. My car was clean upon pickup, running great, and they also communicated with my insurance company. It s never convenient having your car damaged, needing service, and losing it for a few days but they did an amazing job of making it as painless as possible!

  Candace Bartlett
10 months ago
These wonderful people helped us out with some big southern hospitality. Our car was broke into while at the expo center for our granddaughters graduation. We explained what happened, told them we just needed to get home to Michigan. They took our car right in, blew the glass out and patched the window so we could get home. We can not thank them enough! Wonderful business and great people. Thank you!

  mary squire
a month ago
They're awesome and through. I would recommend that everyone go to them.Service: Body & TrimService: Body & Trim

  Christine Martin
8 months ago
I did not have an issue with the front office customer service, however the Glaser's are frauds. Especially the second generation. They might be family owned, but they do not take care of their employees, nor do they know how to run a business properly. All they care about is money and they just pretend to be the perfect family in order to obtain the illusion that they actually care about their customers/employees. The employees they do have, do great work, however, the Glaser's themselves are fake.

  Fred Wright
4 months ago
Great job 5star job and staff

  Chase Wicker
2 months ago
IT was a great experience, and the car looks brand new now.

  Sally Tamayo
2 years ago
My car was damaged in an automobile accident. USAA recommended Glaser and I could not be happier. They did a great job. Took about 3 1/2 weeks to repair the car. They kept me updated on the process and whenever I called regarding a concern, they were so kind on the phone and reassuring. I often get dismissed but I never felt that way with the staff. They quality of the work is superb. The car looks and drives like new. Thank you so much!!!! I highly recommend them.Services: Tires, Steering & suspension repair, Painting, Body & Trim

  Kelly
5 months ago
Great communication and timeline of when my car would be ready was met even though parts were delayed.

  connie l
a year ago
Emily in the ofc was great! I had excellent customer service. They kept me informed and finished my truck 2days ahead of schedule. I will definitely recommend them and if needed, I'll use them again. I'm a very happy customer!Service: Body & TrimService: Body & Trim

  Phil Ardery
7 months ago
I got three quotes for a collision repair and selected Glaser's because the other two quotes were higher. Glaser's performance was so strong in quality of work and customer service that if I need another collision repair in the future, I will come to Glaser's directly.

  Janice F
8 months ago
It s absolutely the best place to take your car! They do a wonderful job with no hassles! Very professional and friendly. Highly recommend them!Services: Steering & suspension repair, Electrical, Auto engine diagnostic, Body & TrimServices: Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim

  Kevin F
10 months ago
I had my Toyota Tacoma repaired and they did a great job, they kept me updated throughout. And they also detailed my vehicle, couldn't ask for better service. This is now my go-to repair shopService: Body & TrimService: Body & Trim

  Jerry Fischer
a year ago
Body repair for my vehicle. Work was scheduled out about 2 weeks. I was advised it might take a week but only took 4 days. I was kept informed by text messages with an update every day. My vehicle was fully repaired and looks great, they really did a great service.Service: Body & TrimService: Body & Trim