German Imports

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick C
8 months ago
Capable and trustworthy! I have a heavily modified 2013 VW GTI. It's a passion project. German Imports has been able to help me fix several problems and do complete kit replacements for some older parts of the car. Along the way, they helped me understand exactly what was being worked on and how they were diagnosing the car's issues. They even helped me secure parts that were difficult to find. Their prices were very reasonable and they were always friendly. I highly recommend this mechanic. Nothing is too difficult for them and they have never tried to squeeze me for money. They have a great team and a great shop, exactly what you want from your mechanic.

  l LOVE YAHUAH
a year ago
I m absolutely compelled to write this positive review. I first want to acknowledge the owner Steve for his honesty and integrity, in telling me the truth, that I WASN T in need of auto service. It is rare, to have mechanic charge no fee for a quick diagnostic. Although, I didn t receive any auto repairs, I must say, I was truly impressed with Steve and his wonderful staff! Being a woman, in need of auto care the whole process can be very intimidating, But they made my experience positive. Their integrity has won me over. If I m ever in need of auto care, this will be my shop I call.Service: General repairs & maintenance

  Nick Mueller
2 years ago
Honest and fair pricing with good quality work. He stands by his work and has a huge knowledge on early and late model German/European vehicles. He has saved me a lot of money compared to the dealer. Highly recommend for anyone living in the area that needs some maintenance/repair work done.Services: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Electrical, Engine repair, Brakes, Battery, Oil changeServices: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Electrical, Engine repair, Brakes, Battery, Oil change

  Clinton Bline
8 years ago
I recently used this shop and was very disappointed with the customer service. I had used them in the past and felt they were expensive but I thought it was to be expected with a foreign car. I didn't have any complaints about their work at the time so customer service was adequate. This time I wasn't satisfied with the work and when I expressed that politely, I was met with a nasty attitude. I asked them to assemble the front strut of my car. I told them it was assembled incorrectly and they took an offense to it. They said it was my fault because I didn't bring the old one as an example, but the spring clearly did not seat properly in the rubber pad after they assembled it. I wouldn't expect to need to bring a second vehicle as an example every time I need their service. They said it would cost a minimum of a half hour shop time, at $85 and hour, to fix their mistake. They had already charged a full hour which I thought was high based on others opinions stated online. My overall experience today was pretty disappointing. I would have probably paid the extra and just taken it as a lesson, but the attitude really caught me by surprise. I didn't express any negativity when I tried to address the situation, but was met with nothing but attitude. I wouldn't give them any stars but they did work me in quickly. But maybe that's because they're not busy if they're treating all of their customers this way.

  Zorba Mungbean
a year ago
Overpriced, to say the least. I was given one quote for a simple maintenance item then surprised with a much higher bill. They also overcharged my girlfriend for basic repairs, and I mean by 100s of $. Beware. People with questionable character may also perform shoddy repairs. Time will tell.

  Todd D
7 years ago
My son s 02 A6 went down with a bad axle and I had to have his car towed in for repair to German Imports. I found GI after calling around for a quote and Steve was fair and knowledgeable. I have to say they over delivered with the repair. They were able to fix the car and a small wiring problem Steve found in one day. Overall I am very pleased with the experience and highly recommend German Imports for Audi repair.

  Elvis Anderson
3 years ago
I have a 1988 Porsche 944 and Steve got me repaired and was able to diagnose my problem quickly! Not to mention I was able to get a ride home from him when I dropped off my vehicle and he picked me up when my car got repaired! I will return back for any future repairs! Thanks Steve!

  Bucket Racing
3 years ago
I purchased what was supposed to be low mileage Toyota Camry from Steve for a daily comuter to work (10min round trip) and with 130k miles you would expect to have no issues. Well then comes the underlying problem of a mechanical bandaid that has been sold to me costing me 1000s or dollars to even make road worthy again. Steve s offers nothing but $100 a hr to fix it. BAD BUSINESS.

  Tracy Pease
7 years ago
Lesson learned. I will never go to this want a be mechanic again. I was taken advantage of. I was told that I needed a new radiator. I paid about $387.00 for the part & labor. About 2 weeks after they worked on my car I had the exact same thing happen again. I asked if they would look at my car to see what was going on. I was told now that it was my water pump. I said "Apparently I didn't need a new radiator" the want a be mechanic laughed & said "Yes I did need a radiator". Of course he's going to say that. I may not know much about car's but I wasn't born yesterday. He's suppose to be the mechanic he should have know the first time he looked at my car that it was my water pump. It's a shame that you can't trust anyone.

  Stacy Shumake
3 years ago
Living in the Highland neighborhood helped solidify the realization to use German Imports located at 2511 Grinstead. I would have paid a million dollars because 1. In the neighborhood and 2. Convenient.What happened next: Great service, snow storm slowed the process and cost extra.....but Steve (the owner ) contacted me every day. I contacted Enterprise on Bardstown Rd. (Highlands) and they picked me up. I ended up on dropping the rental on Saturday morning and walked from Enterprise to German Imports. (18 min.) Great and inspiring momemt and day!Service: General repairs & maintenance

  Will Herring
a year ago
The staff was helpful, resourceful and my vehicle was finished in what seems minutes. When other places were behind, Steve and his staff were readily available.

  Daniel Sturdevant
10 years ago
This is the best shop you'll find in Louisville, Steve and Paul are very knowledgeable... and not just about German cars! They can do pretty much anything. I don't take my Vanagon or my wife's Scion anywhere else. They know what they're doing, they have very fair rates and will break everything down for you. Quick service too.

  Kyle Camper
6 years ago
I broke down on a trip down to Indiana in a classic aircooled VW, and this shop was able to fix it right the first time. It was a lot of work and the price for everything was more than fair. I really appreciate everything these guys did and they treated myself and my car with utmost respect. I would recommend them to anyone who has a German Import.

  Matt Marotz
8 years ago
I have been coming here for 2 years now. Paul and Steve have not only treated me but my car with great care. I highly recommend German Imports. And you can disregard the pill Poppin, bipolar comment from Erica below.

  Heather Morgan
5 years ago
So this review doesn't relate directly to me, however I could not speak any higher of these people.A couple of nights ago a close friend of mine's tire blew while he was driving on the way to his house, just so happened that it occurred right by your all's business. The next day when he went to go pick it up/deal with the situation these guys dropped what they were doing and went out of their way to run over to him and not only put a spare on for him, but rotate and put air in every other tire; all the while only charging him $5.This gesture might not seem like much to you all, hence you were simply doing your job, but while you gentlemen were doing this for my friend I was speaking with him the whole time.This meant the absolute world to him.His best friend had passed away unexpectedly that night when his tire had blown and it has been honestly shattering him.Thank you all from the bottom of my heart for letting me hear happiness in my friends voice for a second by simply doing an amazing gesture for a stranger.Whoever was working Thursday (yesterday) morning, you guys are badass humans.

  Hanna Whited
2 years ago
Good quality and pricing. Steve has taken care of both BMWs that I ve had through the years. Very friendly and honest businessServices: Steering & suspension repair, Auto engine diagnosticServices: Steering & suspension repair, Auto engine diagnostic

  Jayjar
8 years ago
Honest people. They know what they are doing. After being told by other places I couldn't get my air fixed, not only did they fix it, but they gave neatest warranty. Prices were on the mark too. They didn't overcharge for their services.

  Sacha Bernard
5 years ago
Absolutely terrible experience!! In total, we brought our car in 3-4 times for the same related issue(s) over the course of MANY months. The last time we took it in, the moment we picked it back up it began to driving poorly (after they claimed I needed a new battery because mine was at least 3 years old- when they didn t know it had been replaced just a few months prior by ME!!) So poorly, in fact, it was dangerous and I couldn t even put my child in the car. After we brought it back in ONCE AGAIN- and in the rudest way possible- they told us it wasn t their problem- it was just a coincidence, and literally told me while he was yelling at me over the phone, You have no idea what you re talking about because you know nothing about cars - I am not exaggerating, these were his exact words. After refusing to look into the new issue or accept fault, we took our business elsewhere, where it s now being fixed and we were told it had the wrong spark plugs recently installed, just to START.... What an enormous amount of time wasted and money spent on such unprofessional and apparently inept mechanics. I would never dream of referring anyone I know to this establishment (and I use that word LOOSELY!)

  Erica Hagan
8 years ago
Very unprofessional, got called out of my name after asking a simple question about a vehicle in which was having a motor rebuilt. I had asked if it was still there and I was told that someone else had picked it up, the man on the phone then started getting hostile yelling and cursing at me because I asked if he checked the title on the vehicle before it was released in which he said no and then started being violent over the phone. Apparently he never checks to verify and anyone can pick up a vehicle from them!

  Alex Ryan
3 years ago
Fair prices and quality work. Don t go to the dealership. Go here for your German auto repair needs. Also, don t listen to Tracy down there. That Karen doesn t know what she s talking about.Service: BrakesService: Brakes

  Dennis Hummel
3 years ago
So far so good. Had a headlight issue which was taken care of to my satisfaction. Will give them a shot at something more substantial soon.

  Ryan Jordan
2 years ago
Steve and James were great and was a very reasonable price. Will definitely use them again and recommend to all.Services: Steering & suspension repair, BrakesServices: Steering & suspension repair, Brakes

  Emily McCormick
8 months ago
Absolutely amazing service, great communication, fair prices for service provided.Services: Auto engine diagnostic, Battery, Oil changeServices: Auto engine diagnostic, Battery, Oil change

  Lester Bradfeld (Les)
4 years ago
Steve and his mechanics did a wonderful job fixing my large oil leak (50 miles per quart of oil) on my 1998 Honda Accord 4 cyl. Another shop told me both the front and rear seals were leaking and the engine would need to be pulled. I told Steve that and he was honest enough to tell me that it was just the front seals leaking and would not need to pull the engine, saving me tons of money.After the work was done, I had a loud noise from the engine and again was told it was because they did not get the engine timing correct. Again they pulled the timing cover (no Charge) and everything was correct. Come to find out there was a small hole in the exhaust just behind the exhaust manifold.They work on all car makes and I sincerely recommend them.Les Bradfield

  Chelley McMahon
5 years ago
Steve maintains all our cars. Always cheerful. Honest. Will tell you what needs to be done and what can wait.

  Bill Willis
a year ago
This is my go to shop. Super honest and very fair prices. Just a great all around shop.Services: Steering & suspension repair, General repairs & maintenanceServices: Steering & suspension repair, General repairs & maintenance

  R L Customs
10 months ago
Great affordable place to get work done

  Terrance Jones
3 years ago
Steve and his group has always taken care our car repair needs.

  LDouglass Bottorff
4 years ago
This is a repair shop you can trust. I have trusted them for over ten years.

  Brian Martin
3 years ago
Quick and thorough. Personable. Fair pricing.