Cash for Cars, Sell my Junk Car - Bessler's U Pull & Save

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  mi fa
2 months ago
To start off I've never been to Bessler's You Pull and Save Louisville before this trip. I walked in and told " Steve M" I was looking for a rim for my car and paid the $3 fee. It was $15.74 for the rim and charged a $3.25 core charge. "Steve M" said they offer a money back warranty for a dollar a day and because of an issue I had by trying to buy one once before I paid $5 for 5 days in case it didn't work out.The rim I had had a dry rotted Tire with no tread on it. I told "Steve M" the tire wasn't worth nothing and I didn't need the tire when I was checking out and he charged me $13.99 as a discount on the tire. I figured that once I got the tire changed off ,since I paid for the warranty I could return the unneeded and unusable Tire.When I tried to return it "Steve M" said they don't take Returns on tires. and they have a tire removal machine I could have used. When I told him the tire was junk and all I needed was a rim he never offered to let me know they had the machine. So "Steve M" evidently was knowingly ripping me off for $13.99So do yourself a favor and go to Pull-A-Part instead I bought a rim with a tire on it for $30 instead of the $42.73 that Steve M charged me at Besslers U Pull & Save.

  Donald and Sydney Creason
2 months ago
For years my business has used Bessler for used parts. Recently we ordered a transfer case, which we were told was coming from another yard. We placed this order on Monday 2/5 /24 and we were told expect it Wednesday 2/7. Wednesday came, we were told it was still at the other yard, we'd have it early Thursday. Thursday we called at 9am. After 2 hours of waiting for a call back to check status, we were told it didn't make the truck again. We'd have to wait until Friday, we were promised early delivery on Friday. We reminded sales that we close at 2pm on Fridays.Friday, today, 2/9, we were again told it didn't make the truck. A call back later told us it was put on a courier truck, and would be to us shortly. This was the first we'd heard of it being in North KY. Had we known this, we could have dispatched our own driver or employee on Thursday to get the part.Friday 1:55pm, we were told the courier had the part but it didn't leave the NKY location until 1245! We have no flexibility with our closing times as we have kids to get from school, with no after school care options. 2pm we closed for the day with no part.This part is a transfer case for a GMC, our customer is from out of town, and in a rental car. Based on the time-line I was originally given, the vehicle was promised back to the customer by 2/8/24. We still don't have parts from Bessler.I now have an irate customer, upset he's in a rental, needed to travel here to return it and get his car, and then travel for a funeral this weekend, he and his family are now looking at minimum 4 more days rental car, plus travel back here. To make this worse for me, not only does this look bad on me as a business owner but, this customer was a referral from the staff at my church. Now, not only do I look bad as a business owner, but this also reflects poorly on me with my friends and church members whom my family are very close with.Anyone who knows or who has worked with me knows I'm extremely easy going, but there are 3 things that will get under my skin, and when I've had enough, someone is catching all hades for it. Bad service, being lied to, being called a liar. I've now had all the bad service I can stand. I've been lied to about my delivery three times, and I have a customer who thinks I'm a liar and will surely share that with people who up until now I'd like to believe held me in high regard.Needless to say, this is costing me more than money as a business owner, it's costing me reputation within my community, something I rely heavily on.So, one star Bessler, I'd leave zero if Google would let me. This will be the last business you get from my business.

  Jerry Hubbs
a month ago
Five star service. Bessler s provide helpful information guiding me through all steps require to dispose of my fire damaged vehicle. They scheduled pickup and provided me with a check for the vehicle and a free tow.

  J
4 months ago
Process over the phone was pretty fast, and didn't have to wait long for the initial pick up of my old car either. Definitely will recommend them to others.

  Sharon Vaughn
6 months ago
Crooks! Had to pay 6.00 to go in their lot. Was told I could return if it did not fit my car.. when I returned it today because it was not the right part they would not give me my money back. Instead gave me a in-store credit. Why would I want an in-store credit when they may never have the part that I need I would stay clear of this business since they rip people off.

  Hope Caswell
6 months ago
Tim! Was extreamly helpful tracking down what I needed and im very happy with the purchase! Everyone was kind and had wonderful sense of humor. Thank you all so much!If you are in need of auto parts Go to Bessler. I promise they are the best around! Thank you all so very muchAlso the gentleman who helped me load everything as well Thank you. I apologize I never got your name but I'll definitely be back for more parts!

  Matthew Coronato
5 months ago
Been doing business with them for a while. Always friendly and helpful. Shout out to Steve always checking out quickly. Thank you all and God bless!

  Mazin Salih
5 months ago
Good place to get ur car parts there service is good there prices are fair and when I needed a discount they always hook me up with one I rly recommend this place if u need something for ur car

  Jason Werle
5 months ago
Great parts, easy to find. Don and Steve are awsome

  early ray forester
5 months ago
Don and Steve great guys and give amazing service. They are very polite and will work with you. Highly recommend

  Shane Gray
5 months ago
Great U pull yard, consistently has new inventory and better prices than the OTHER PLACE. Always try Besslers first! and look at their inventory online too.

  Byron Chase
2 weeks ago
Can I put my phone number in your system and it pull up what all vehicles I have in my name. That's if you all have that system

  Joey 12345
6 months ago
Very well organized.Very knowledgeable I've been coming to bessler for roughly a year and never once had a bad experience definitely preferred over pull apart

  Christina Potts
7 months ago
Very fast shipping and excellent customer service. We ordered on a Tuesday and the item arrived by noon the next day! Would highly recommend their business.

  Violet Jean
5 months ago
Steve did a great job! Walked me through the process and gave me the information I needed! First time too

  Stan Snyder
5 months ago
Steve is awesome! Led us right to what we needed and great prices.

  cameron brown
2 years ago
Besslers is kinda new but have car and truck parts that you can remove yourself.

  Josie Renee
6 months ago
Brandon was very helpful . He made sure I got what I needed in a timely manner. Great job guys

  Joshua Calhoun
6 months ago
Always great friendly service! The best place to buy gently used parts.

  Jane Doe
6 months ago
Best auto part place around. Friendly staff & great prices.Very organized.

  JAMES AYERS
3 months ago
Great staff get great deals for vip love it

  Michael Clark
2 months ago
Helpful staff and organized inventory. Top notch!

  Myah Davis
3 years ago
I Love Lynn!!! She honest and fair and cuts no corners to tell you what you are getting! She's very sweet and the service is great!!! I love it there!! I would highly recommend getting any of your major parts there!! She was prompt and thorough with my warranty and made sure I was good hands... My car is running great!

  Javier Rodriguez
6 months ago
It,s the best place to buy used parte ,price,good,service,and awesome,seller

  brittany white
2 months ago
Thank you Ms.Lynn. She went above and beyond to find my tire rim.

  Daryl Dunn
6 months ago
Best salvage yard in Louisville KY. By far the nicest staff an the best inventory period nothing else to say...

  Matt Garza
a year ago
This is the best experience I've had at a u-pull. The guy at the front was extremely helpful. The part I needed was somewhat rare, yet I found it. Their rows are clearly marked and the guy gave me a list of rows where I could find the vehicles that had my part. This place is excellent.

  Terra Carter
5 years ago
I have had nothing but positive experiences while dealing with Bessler. I know the parts specialist I deal with is Lynn and she always goes above and beyond to make sure she finds what I need at the best possible price. She is always kind, reliable, honest and keeps her word on what she quotes. It is always my go to when I need a part and I always recommend them to friends and family!

  Tisha Robison
5 years ago
I cannot say enough good things about Mike at Bessler!!! He was very personable and helpful! It is not always easy dealing with someone in the automotive parts business, but this experience surpassed my expectations. Not only did I get a motor at a fair price, a shop was recommended at my request that charges way less than competitors I had previously called. I will be a return customer and will mention Bessler to others as often as I can!!

  David Fultz
5 months ago
Love this place always offering help to get the right part you need !.