Byerly Collision Centers of Louisville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  SullenVex
a year ago
So far they are very helpful and accommodating. Having my Jeep Repaired tomorrow and will submit a new review with before and after pictures. UPDATE: Turned out to be alot more damage than just a fender bender. Shawn was a true professional and kept me informed of everything that was expected to happen and when there were bumps in the road he was quick to remedy the situation and make me aware of what the other drivers insurance was probably going to do. He was the only face and voice I dwalt with here and he was awesome. I highly recommend this place.

  Michael Sasse
a month ago
Worked with my insurance company to give my car a complete repair. Excellent work and detailed the whole car and interior. Very pleased!

  Jerome Murphy
a month ago
We used this place before and they put a new front end when they were done my Chrysler brand new we were very satisfied with their work

  Andrew Noble
3 years ago
The Collision Center East location was very friendly and helpful (shoutout to Justin). I needed the mirrors on my car painted to match, after one was recently replaced. I requested gloss black to give it a more sporty appearance. The turnaround time was quick and I m very pleased with the results!

  Meredith Bertram
a year ago
They took such good care of me when my car had been vandalized. Not only does my car look brand new on the outside but they even cared enough to detail the inside. 100% recommend them and I appreciate them so much.

  Macey Redmon
a year ago
They were so helpful and communicative! I had a t bone accident and they made my car look brand new and stayed in contact with me the whole time as well as made everything easy! Troy at the front desk was so very helpful and kind and I would definitely recommend this place and return if ever needed!

  Bruce Roberson
3 years ago
Justin the Manager was extremely friendly and helpful. The job he and his team did to fix my car was incredible. The paint job was a spot on match. My car looks like brand new. They even had it cleaned and detailed prior to my picking it up. I am extremely pleased with their service.

  Brittany Ruehling
a year ago
Seriously couldn t be happier with the service! This was my first time in an accident so I needed a lot of handholding through the repair process haha. Sean has been a rockstar the last few months that my car has been in the shop - he was always happy to take my calls, kept me updated, and was incredibly kind. I picked up my car today and it looks even better than it did when I first bought it. So happy - thanks team!

  Christy Lilly
3 years ago
I can't even begin to properly express my gratitude for Justin and the rest of the staff at Byerly Collision. He handled everything with my insurance company and the rental car company. He went above and beyond and was very kind and helpful throughout. He picked up my car and brought it back to me. He went the extra mile to ensure my vehicle was safe. He made this experience seamless and stress free despite the stressful times. I would absolutely recommend them to anyone.

  Wade Stevens
3 years ago
Took my 2008 Tundra to Justin @ Byerly Collision East to get a estimate on my truck due to some pre-existing damage that was on my truck when I purchased it. Not only did he give me a extremely fair quote to do the repairs but also told me where I could find a replacement bumper and then only charged a small fee to install on my truck. Great honest service which is hard to find these days.

  Lauren
4 years ago
I went here because I needed a touch up on some scratches and bad paint spots on my Audi and they did an amazing job. They fixed all the spots I was worried about and it looks like nothing even happened. Justin and the rest of the staff were so very kind and generous and I m SO glad I went here. I definitely recommend!

  Isaac Feinn
4 years ago
Amazed by their honesty. I needed my bumper reattached, and they not only got me out of there within 45 minutes, but did not charge me anything! They used screws, fasteners, and glue all for free. Thank you so much to Justin, the manager who worked with me.

  Dennis Cochran
a year ago
Worst body shop ever in my life. Bad thing is I know a couple employees and still got bad service. Been there 7-8 times to get fixed still not fixed. I'm either going to sue them or pay someone else to fix my issue. I regret taking my vehicle there . Good luck if you do you'll regret your decision quickly

  Eddie H
5 years ago
I had a very positive experience with manager C. Evans as well as the repairs performed on my vehicle. The information Mr. Evans give me when making the estimate of repairs on my vehicle ended up just as he stated. With the lifetime warranty on workmanship and the quality of the repair work, you can't go wrong.

  Kari Webber
4 years ago
The people were friendly when spoke to on the phone, but their quality of work was completely unethical. We had brought my husbands vehicle in to be looked over after it was in and accident. It took 2 1/2 months of going back and forth and told it was repairable, mind you it was far from being repaired. We got up to over $11,500 in parts and labor. When we got the car back after 1 1/2 months they said it was good to go, the insurance quote was at $8-9,000 in at this point. The side air bag panel was exposed, not even where the car was hit, so they broke that panel when putting the car back together. The paint was off, the car drove crooked down the street, the panels didn t match up. So we called them and the manager said he didn't see any of this when he looked it over, nor did he look inside the car. So we brought it back, and were told that everything that was involved with the impact of the wreck is bent( after my husband had to point this out), and that is when we ended up getting another estimator from the insurance company come out to yet again look at a vehicle we knew was totaled, but Byerley kept saying they are trying to get it totaled out, yet it needs more parts somehow and they aren t communicating to the insurance company this when they sent the adjuster out the first time. We had to call the company many times, sent out an estimator (third person) to finally total out the car, which mind you we were told by the shop that was doing the repairs that it should have been totaled by the amount of work that is needed. The subframe is bent, everything that has to do with the driving ability of the vehicle is unsafe and they sent my husband home in it to have our two children in it. I pray they improve the way they do business, not to mention don t make faces at one of your customers while they are pointing out the things that you missed , and act all nice to his face. I don t appreciate it what so ever, and don t call and act like you don t know what s going on after the insurance come has deemed the car in fact totaled. I hope you improve the way the business is ran, and don t leave your other staff to run the business when you re gone and not communicate with them everything that is to be handled in your absence. I have purposefully left names out, I gave two stars for the reason I know improvement is to be made, but we will never do business with this company again.

  Lea Rhea
4 years ago
Justin and team were awesome. Helped with pricing and worked great with my insurance. He was quicker then estimated plus they wash and detailed my car. They were awesome.

  Ashley Owens
4 years ago
Our experience with Byerly has been HORRIBLE! I have a 2017 Chevy Traverse which was stolen and who ever stole it knocked my passenger side mirror off. Through our insurance we set up to have the repairs done at Byerly Collision. We dropped it off on Sunday Dec 8th with the estimate for repairs being ONE week. After one week, they still weren t done, no big deal, after 2 weeks and having to start coming out of pocket on our rental, we started getting frustrated. We were told it was in the detail shop on dec 18th and the detail job was all that needed to be done. On Monday the 23rd, we called to see if it was done and they said it was STILL at the detail shop so we said just give us back our car and we will clean it ourselves. Then we were told that the keys needed to be programmed and the guy that does that won t be in until Thursday 12/26. It s been excuse after excuse. Fast forward to Thursday. They said our car would be done at 3:30 pm so we were there to pick it up. I drive it home only to realize these idiot didn t check the turning signal for the side view mirror they installed!! I have no turning signal. And to top it off, they car smelled musty and like mildew and the carpets were still dripping wet! Needless to say, I had to take the car back on 12/27 to get the repairs done that should of already been done! They reported to my insurance company that the car was done, which it wasn t and charged my insurance AGAIN to fix the turning signal AND replace my floor mats that they messed up to begin with. It is now Jan 3rd almost a month without my vehicle and they call to say it s done. My insurance company sent a wire transfer to us for the repairs they added on including the floor mats that they damaged. My husband told them we would bring them a check and they had the nerve to ask for our debit card info so we could pay immediately when there was nothing immediate about them fixing my car. Horrible business, horrible customer service! Go elsewhere. I will be posting on google, yelp and contacting the BBB regarding this matter. A month to fix a side view mirror and they were stupid enough not to check the turning signal!?? I m so mad.

  Allison Mattingly
4 years ago
Justin was very friendly and kept me updated every step of the way. My car was fixed quicker than I expected. The shop just exceeded my expectations. Will definitely refer friends and family.

  Karen Macgregor
6 years ago
This paint shop is the best in all of Kentucky. They worked for weeks perfecting the paint on my husband's Land Rover Defender. It looks like new and it's over 25 years old. Do not go anywhere else.

  David Dean
4 years ago
Used them twice. One minor damage, one major.Prompt, fair and always contacted me without me having to call them to keep me advised of progress. I highly recommend this outfit and if I need body work again(hope not) I will definitely go directly to Byerly. Manager , Justin top notch and down earth personality. Explains damage and repair process very well.

  Kerry Shaw
5 years ago
A small 5 star body shop:Justin (the manager) will do what he says he will do.Very professional.You can be confident that you vehicle will be repaired properly.Give the place a try and you will be recommending it too!

  Joanna Katsikas
4 years ago
I cannot stress enough how well Justin & his team has taken care of our family! The work is top quality and they are conscientious about doing their best to meet our needs!!! I HIGHLY recommend this service to anyone who needs it!!!!

  D Rawn
4 years ago
Great service with the best painter in town. I highly recommend them, they provide quality work product with quick service. To top it all off they are very caring and super friendly.

  Ward Lawrence
6 years ago
They left lots of scratches on the car from where they removed the tape,forgot / just didn't fix the front of my bumper, and never fixed the mechanics of the car. I ended up with more problems then when the car went in. It was about a month to get my car back.

  Amanda Hapner
5 years ago
Disappointed in the completed work. Didn t fill in one of the dents before painting and told me you wouldn t even notice, but you absolutely can tell and it isn t smooth. I m afraid it will quickly peel and rust. Not impressed.

  Kerry DeMuth
6 years ago
Best body shop in town! Thanks Brian for making my Subaru right again! I appreciate your attention to detail.

  Stanley Houchens
4 months ago
Troy and Raymond are the best !!

  Natalie Viglione
5 years ago
Took my car in today no appointment and they fixed it for me right away! Would definitely recommend!

  Tony Wilson
a year ago
Troy runs a top notch shop.

  William Jackson
3 years ago
Rep was very helpful and the quote was done fast