Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Danger Mouse
a year ago
Had a headlight burnt out. They helped me find the correct one I needed. Gave me advice on how to install it. Took time to ask me how I was doing and had a real conversation with me. Real people caring for one another. Just for buying a headlight.

  Amber Kelly
9 months ago
The staff was so helpful and although I don't wish for any future car issues, I do look forward to doing business with them in the future. Also, the staff at the Jeffersonville store is amazing as well. Fantastic job everyone! In a word that seems to have forgotten customer service, you are spot on! Kudos!!!

  Lioness
a year ago
Customer service rep was good but the pricing is double what I ve seen other places. Also I don t like being treated as a criminal while simply buying auto parts. Armed security with a bullet proof vest staring me down with his hands near his weapon is definitely an unpleasant experience. The man wasn t outright rude but definitely wasn t welcoming. Treated me as if I wasn t supposed to be there.I also watched as he treated a light complicated woman wearing a hat nicer even holding the door open for her and didn t follower her inside the store nor guard the door while she shopped. He stared at me as he stood guard the front doors and I actually had to ask if I could go inside the store. Then the security guard proceeded to guard the door and stared at me while I was at the counter conversing with customer service rep.I understand security and protecting the employees as well as the shoppers but that s excessive. Remember customers aren t the criminals. Very disappointed after being a customer for many years. I ll definitely never come back. I m going to stick to getting delivery or another auto parts store. Never experienced this at Auto Zone, O Reillys nor any other store for that matter.

  Tessa Spindler
a year ago
The location on Broadway St closed two hours early and the employee was extremely rude, refused to help us and wouldn t look us in the eye. We are from out of town and are currently broke down. This store is the only one that had the part we need to get the truck fixed and back home. The treatment we received from this employee was hateful and completely inconsiderate. We showed up to the store while the employee and security guard was there, at 7pm and the employee locked the door right in front of us and walked to his car. I wouldn t recommend this store to anyone and hope no one else ever receives this kind of treatment. I know I will be telling the story of this store to everyone.

  Dustin Keith Scarbrough
2 years ago
Melissa, the manager was awesome. Very well spoken, great with customers. Hopefully she stays. She's definitely someone to hold onto these days. I don't typically go to Louisville for anything related to parts, but i needed this headlight before a road trip, and she looked through half the store and found it.Usually someone only writes reviews on bad things, but this experience was great. Will definitely be back.

  Emily Gardner
a year ago
I'd leave 0 if I could. Online says open until 10pm. Door says 9pm. There was an associate here with a security guard and the door locked. Security guard asked us what we needed and we asked them if we could get lug nuts for our vehicle that was broke down on the side of the road. This associate proceeds to leave us outside for 10 minutes then comes out just to lock the door in our face at 7pm. "Sorry man, we're closed." And he wouldn't even look at us. Absolutely rude and unprofessional.

  Dustin Baughn
a year ago
The treatment my friends and I received at this store was nothing short of extremely unprofessional and disrespectful. We are from out of town and this is the only store that had the parts we need for our broke down truck. We arrived at this store approximately two hours before closing time and was met by an armed security guard at the door informing us the store was closed. Once we pleaded our case and that we just needed one part to get home the employee working came out of the store, shut the door in front of us, and never looked us in the eye. He proceeded to get in his car and not care at all about assisting us. I would never recommend this store to anyone. P.S. I think I saw a few roaches in front of the store.

  Mr P
3 years ago
Sometimes a bad apple can spoil the bunch, but that is not the case here. What had begun as an unpleasant experience for me was immediately corrected by the GM of this location the moment my complaint made it to her. She is an excellent manager deserving of her position and if it were up to me, a pay raise. I will absolutely continue to shop at this location and look forward to going back soon!!

  Draven
7 months ago
7:42am Aug 23. Store is not open. Door is locked. Change your hours online and on your signs. False advertising.

  Brittany Ball
a year ago
The Advanced Auto Parts on Broadway in Louisville, Kentucky closed 3 hours early and was very hateful towards my boyfriend. They were not willing to help at all and we are stuck because our car broke down. Wouldn't look us in the eye and locked the doors and walked out saying "We're closed." Would not suggest this store to ANYONE. Do better.

  Carmen Wilkerson
4 years ago
Please schedule more staff on site, as I don't want to call up and have my call answered by "Can I help you, oh my goodness!" There shouldn't just be one person scheduled if you aren't going to offer a computerized answering service to help your staff manage calls, in addition to providing service to customers in the store.

  Ashley
a year ago
I went in to get Freon for my car gave them all the car info they sold me the wrong Freon which could have seriously damaged my car luckily before I put it in I saw a little snow flake that had r-234yf they sold me r-234a after I gave them the cars make model engine size. smh if you are going to sale auto parts your employee's should be able to look up impertinent info pertaining to vehicle's.

  Travis Bryant
a year ago
They're always very helpful every time I go in there

  D. Bradley O.
3 years ago
I came to have my trouble codes pulled due to an intermittemt No Start condition. The associate was so apathetic he could've been asleep, and let me know he "didn't even know where that thing was". Glad I drove across Portland to find that out - and I was advised against AutoZone... Good thing I left my car running, I'd hate to find out what service I'd get dead on my tires.

  G Duvall
3 years ago
This place is in the hood. I'm not familiar with the area and it was closer by a 1/2 mile than another store. I thought I was going to witness a drive-by in the parking lot when a guy cut another guy off. MF this, MF that from the guy with his windows down and rap music blaring. Employees seemed preoccupied. One rambled on and on about a driver not being a driver. I would not go here unless I was stranded with no other options.

  Michael Willyard
a year ago
I wasn't there to get me Auto parts but I went there to pick up a package becaus ESPN at UPS FedEx I don't know about but you know that this is your place to go in and get your packages outside of me at your house or apartment

  Dean Fuelling
3 years ago
Very friendly employees, I stopped to have my battery tested when it checked out good Melissa also tested the alternator and starter to make sure they were in good order. Great service and experience!

  jeff houchin
a year ago
Great service had everything I needed no issues with this place...

  Randy Hobbs
a year ago
Advance Auto on Broadway in the West end they helped you out they have the product they know the store they know their items there are very polite

  Amanda Watkins
4 years ago
An employee... I don't know his name but, i took my friend to the store to pick up a part. An employee told my friend they had it. We get there and they didn't have it. Some words were exchanged between the two, as we were getting back into my car, the employee came out running his mouth and grabbed my friend by his shirt and got in his face!!!!

  Aaron Pooh
6 years ago
Terrible. The little fake security guard makes u feel not welcomed. They didn't have any customers. workers were sitting down talking. Instead of waiting for us to leave they carried on their conversation. Want be back

  Bill Dennis
3 years ago
Advance Auto Parts is my favorite auto parts dealer. I can always count on the associates to be very knowledgeable and extremely helpful. My major reason why Advance Auto Parts is great is because they loan tools which makes your job much easier. I have tried many auto part stores but Advance Auto is the best.

  Chip Abernathy
a year ago
The staff was loving, kind and pleasant. The customer service and cashiers were excellent..

  Bryon Woods
2 years ago
Excellent service, close to home, great inventory. What's not in house,they will order.24hrs at max. Same day if order is place early enough.

  Kelly Van Winkle
5 years ago
Staff super-friendly a great bunch of people very knowledgeable about the products that they have. Always willing to take time to explain how you use something or to help you choose what you need.

  Charles Riggs
4 years ago
The workers there were very Cooperative to help me in my knee and my time I can't say enough for the young ladies that work there they did a very fine job 26 and Broadway

  Janet Rose
6 years ago
I always get great service and parts here. Don't like going anywhere else, especially now that Melissa is manager. Stores in good hands

  Alexander Dawerdt
4 years ago
Depending on time of day staff is great or disinterested. Some go the extra mile...others won't go a mm. To avoid this I go over to New Albany.

  Christopher Jackson
6 years ago
Great service I love the staff at this store. They are so helpful and very knowledgeable when it comes to vehicles. Great store the best in the West end!

  Lorraine Anderson
4 years ago
They need customer service training. Customer and staff ratio is way off. Employees are too stressed and overwhelmed to properly assist customers.