A Double L Auto Salvage, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cash Bouvier
4 weeks ago
Bad.I called one day last month to see if they had a rear bumper for my (pretty rare and hard to find parts for) car. I was told they'll "check on it and call back" and took down my number.Waited a week, heard nothing.I called again to check if they'd found it. "Yes we have it..." So I asked, "Is it damaged at all?" And was literally told, "We can't tell you that, you have to see for yourself." "That's not an easy task for me, saying as I live over two hours away." I told him. So he sighs and dejectedly says they'll check and call me back. They took down my number.Waited a week, heard nothing.Realizing that I'm not getting anywhere, I decide I'm just gonna drive down there, since no one closer has the bumper. So I wait a few weeks until my work schedule allows me to make the drive, just hoping it's not damaged.This morning I call back at 9:05am (they open at 9). I'm interrupted immediately, "NO OPEN NOW. CALL BACK IN 30 MINUTES. *hang up*"Interesting... So I call back at 9:50 (just in case they're still "no open") "Hey I'm about to drive down there and just wanted to make sure you still have that bumper." So he tells me, "Let me just get my hands on it and really confirm we still have it."I wasn't expecting much at this point for obvious reasons. So I decided if they didn't call me in an hour, I was just gonna make the drive, since I had the day off.Then the most unpredictable thing happened: they called me back! "Yeah man we already crushed that car."... NiceSo they either crushed it before my original call and didn't keep track of their inventory, or they crushed it after I said I needed it. Neither of which is a better option.P.S.: 135 Auto was the heaven to this hell.

  Robert Dabrowski
7 months ago
Could not recommend this place less. Dropped a friend's car off to get the engine replaced in it. They told us 7-10 days. After 21 days and the owner cussing us out for calling to check on the status (since we had ZERO communication from them) we finally realized why. We where forced to pay $2100 for a repair and take a car that still wasn't running properly. The car has no power from a stop. So far after diagnosing we have found SEVERAL vacuum lines broken and not connected by their "techs". Seriously don't waste your money at this shop. You Will Regret It. As a local business owner I am disgusted at the way this establishment operates and cannot stress enough to avoid this place at ALL costs. Let our $2,100 loss be knowledge so you don't end up in the same boat. Oh, they also charged us $50 to replace the starter claiming the old one was broken, however the one they installed is grinding occasionally when trying to start the vehicle. I wouldn't even bring the vehicle back for warranty coverage at this point as it was such a nightmare.

  Bluegrass USofA Newcomer
2 weeks ago
Unprofessional, takes over a week to get work done then told to come pick up your undone care because they didn t have the right parts to begin with.

  Jill Renner
4 months ago
Awful. Please call me back. If you have the time to tow my car on Thanksgiving, you can call back. Will be reporting this company to Louisville Metro.

  Leslie Williams
5 months ago
Person on phone didn't even look up oart just dismissed me and laughed.

  emily williams
3 years ago
Had my vehicle at 2 different shops, got told two completely different problems with 2 very high cost estimates. Then came here. Kenny had my vehicle fixed the next day, with a very reasonable price and him and his staff very friendly. I will never go to a different shop again. Highly recommended!Services: Transmission repair, BatteryServices: Transmission repair, Battery

  Anger Issues
3 years ago
The best junkyard on the face of this planet. The short little grey headed old guy that works the counter will talk your ears off if square dancing is mentioned. .... You'll be very happy with the service you'll get here as long as you have just a little love in your heart for a good ole square dance conversation. Bless his little heart....

  Samantha Wilson
3 years ago
We came from Lexington to buy a transmission. Turns out we bought the wrong one. They were happy to honor their 30 day warranty by exchanging it out for us. They pulled another transmission off a car and let us know that it was actually a bad transmission, so they pulled a second one off and that one ended up being bad too. I appreciated their honesty, rather than wasting our time and money. We drove back to Louisville and received a full cash refund with no troubles. I would definitely go there again. I wanted to make sure I left a review after reading so many negative ones, i felt like they deserved this.

  Makenzie True
a year ago
Worst place to get your car fixed. Full of junkies sitting around nodding off. I was told i would be able to come get my car the same day & its been over a week! DO NOT GO HERE FOR ANY SERVICE

  Ali Khammas
a year ago
The terrible place and service ever don t waste your time and your money they are not knowledge they don t know what they doing

  Eric Cole
3 years ago
Kenny's a lil abrasive but that's just who he is lol. He's still pretty fair and treats you with respect. His employees are attentive and helpful. Good experience...

  Terry Williams
4 years ago
Owner is a super nice guy...Its not fake or a line of BS to get your bizz....He makes ya feel welcome and knows its all about you...The customer....awesome place

  Amy Lovins
3 years ago
Kenny and his crew are top-notch when it comes to knowledge, patience, and taking care of their customers.... the environment was very clean considering it was indeed your average salvag yarhd b...he atmosphere was easygoing yet everyone was knowledgeable and very helpfulthere was one particular employee by the name of Mike he went above and beyond to not only show me kindness but also made me laugh. A double l Auto salvage will be my first go to every time I am in meaning of anything mechanical! You go boys keep up the good work

  Gene F
2 years ago
Good frindly staff. Had the part I needed at the price he quoted me on the phone.

  Melissa Moore
3 years ago
Good people and great service. They will take care of what you need if possible.

  Debra Grant
4 years ago
Friendly people awesome owner and staff. Very helpful I would suggest this place to everyone.

  Jimmy Mason
3 years ago
Quality customer service at time of order. Waiting for shipment to come in to see how final service will be.

  Michael frazier
2 years ago
Where your treated like family

  Jennifer Jecker
6 years ago
Always great service and the people are very friendly and helpful great quality service thank you Kenny

  Michael D. Thomas, Sr.
a year ago
Nice people who try to deliver the best service.

  canonballjones Bullitt (Bulit)
2 years ago
If you need a part just call and ask.. good all around guys

  Tammy Finn
2 years ago
Good customer service and Fair prices

  Williambomb Cusack
2 years ago
Service grate but gotta chan up the dogs during business hours please

  Jack Alvey
3 years ago
Great place to get your parts low prices as well..

  Mark Miles
3 years ago
That's a good place to get parts and stuff when you needed I guess

  Jessica Wolfe
2 years ago
Always helpful and give good prices

  Kent Basham
5 years ago
Good service. Good prices and good friendly service!

  david bryant
5 years ago
Don't Go Here It's A Ripoff Kenny's Bad For Business!!!

  thomas stima
3 years ago
Awesome people there good service

  Katt daddy
2 years ago
Go here! Best place around !