Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
PAYTON PACK
2 months ago
I am currently renting to own a gaming computer, and have for a few months now. I must say in terms of Rent 2 Owns they offer the BEST gaming computers. They actually offer some decent gaming rigs and you can compare them to all the other rent 2 own stores and they do offer much better gaming PCs.Your obviously going to pay a ridiculous price for everything after it is all said and done but that is the general nature of rent 2 own stores so you can't really complain about that. They definitely are going to make money off of you.None of this I have a problem with, I know what I signed up for. The problem I have is with the payments.. Before they would order my gaming pc I had to come in and put money on my account, which is fine I put $100 on my account so they can order it. It actually came in really quick within a week. No issues so far. When you create your account you have to show your paystubs for which I did. The problem is they have yet to still fix my payments correctly. They started by putting me weekly payments (I get paid bi-weekly). I call after that first payment and they "fix" it. They don't fix it though. It's still an on going issue now. I'm paying late fees because they NEVER have set my payments up correctly. I've contacted them a few times because they will try and bully you and will hound you over your payment even though I try and explain to them that I don't get paid until.. whatever date. They tell me to just let them know when I pay it and contact them back and they will get it worked out.I contact them after I was paid and paid my payment and then I'm told I will need to pay the difference to get the payment pushed back correctly. The payment they never had correct in the first place.. I have no issue paying. I always pay online because I don't want to deal with them but I constantly get hounded and bullied into paying my payment that was never setup correctly to begin with.BUT HEY! If you want to get your payment correct that we never had correct to begin with you need to give us more money.. of course. MORE MONEY. I have no issue losing my butt on my gaming rig, like I said I KNEW what I signed up for. I do not appreciate them hounding me and trying to bully me into paying when they NEVER have had my payments setup correctly to begin with.. I've told them before when they text me I don't get paid until this date.. They just say well your gonna have to pay up until at least this week or whatever. So I'm just paying late fees all the time because they can't figure out my paycheck dates even after me giving them the exact dates for my paydays for the next 6 months and even offering them my paystubs.I like the gaming computer. I hate the hounding and the bullying to try and collect payment. I literally pay EVERY payday online. They would NEVER even have to hear from me if it was setup correctly.. I do not recommend purchasing from RENT-2-OWN. I always pay on my paydays no issues but hey, I keep paying late fees..UPDATE: Returned the gaming computer in November 2023. Will not be using this company again.
marybeth Courtney
3 months ago
Best dam store and best dam friendly helpful workers ever top touch people love my rent2own in Louisa Kentucky
Colleen Jarrell
3 months ago
Such a friendly environment all the staff are friendly definitely enjoy doing business here.
Kiara Holland
6 months ago
Hands down the best place to go! Costumer service is always amazing everyone knows you by name and makes you feel like family!
James Tackett
6 months ago
If you guys want anything at a good price and customer service I recommend you call mr Shawn selvage customer service so good he even brought a gaming pc to my house after he was done clocked out from work I promise you won t find no Better service than that this place especially mr selvage deserves 5 stars
Alexis Mollett
6 months ago
Absolutely some of the best customer service! So happy I chose to take my business here!!
Justin Lines
11 months ago
Best place to get anything that you need from furniture all way down to the electronics. Dee, Kaitlyn, Amanda,Chris and James are the best! I feel like family when I go in there! This is how a real business is managed!! Keep up the great work guys!!
Stacie Jarrell
a year ago
The staff is very friendly and helpful. Highly recommend if you re in the area to check out their amazing deals!
Dorothy Easterling
a year ago
Everyone is so nice and helpful! I do all my business with them. The delivery guys, Frank and his partner, was so nice and friendly!
Tonya Bowens (Sunshine)
4 years ago
Dee the manger and her team will go over and beyond to make sure you are happy. If they don t have it they will order it for you. They have the best prices and will work with you to make sure it fits your budget. They make sure you are happy always and they make you part of the family. Best place to shop if you are broke like most of us Eastern Kentucky folks. Give them a call you won t regret it..
Kendra Ness
2 years ago
Wonderful place to deal with! Couldn't have asked for better or more helpful staff that care about their work and their clients. Zack in particular was easy to talk to and super helpful. Will definitely shop here again and spread the word. Y'all are great!!!
Riley Nelson
a year ago
Always have great deals and always have the very best marketing strategies for the store in louisa. Enjoy all the different types of give aways they do
Brianna Mollohan
a year ago
Rent to own is awesome! Caitlyn and Dee AlWAYS find me the greatest deals ans those dudes in the back really help me out when I'm having money issues!!
cheryl Ann
a year ago
I love going into the rent to own in Louisa Ky everyone there always greets you with a smile. And Caitlyn Preece is always so cheerful and friendly
Charlene Cantrell
a year ago
Catlin is such a really nice person. Well all of them are. She definitely is the go to person for all your needs.
Kimberly Moore
4 years ago
I've had the pleasure of speaking with both Courtney and Caitlyn at this store. My experience with them was awesome. They both answered my questions with ease. Before our conversation ended, I felt like they were friends. I highly recommend renting from the Louisa store.
Ashley Bowens
2 years ago
I got an amazing couch and love seat for $530! I absolutely LOVE this Rent to Own! They work with every customer and do whatever they can to help. Dee is amazing and always happy, I love it!
Justin Mckinney
a year ago
Best place ever loves the employees they makes you feel like family and they will help you in any way they possibly can
Kayla Meade
4 years ago
Dee and her team are amazing. They always have just what you are looking for at a great price. Very friendly. Plus right now if you buy 3 tires you get 1 free how awesome is that
Frank Jude
a year ago
I love the people at Louisa rent 2 own they help me if I need anything or if I need a couple days to pay my payment they always help me everyone needs to go see the good people at rent 2 own in Louisa Ky
ILLEST CLAN
3 years ago
My daughter talked me into going there and checking out the store. Now I have a new bed, living room furniture, and a lift chair for my mother in law. The person I dealt with is very nice and good at her job. Caitlyn you are awesome.
Charles Hampton
6 months ago
Great people to deal with. Shawn is great guy
Richard Jude
3 years ago
Always friendly, smiling faces there and on lives. Started watching during quarantine when COVID started... they keep it fun and entertaining and interesting. They will order in anything they can for you.. and they have a good mix of everything...
Stephen Evans
2 years ago
Not a bad place really. Tbh the only down side was even if your bill wasn't due they would call/text/email every single day to remind you that you owe money. Lol kinda got frustrated and returned our items. Other than that they were friendly enough .
orvil osburn
a year ago
The employee's are are very helpful and friendly I would recommend them very Highly Great Customer service
jenna murray
a year ago
Honestly one of the best. Super friendly, also if your in a rough spot they work with you. Great place!!!!
Matt- R
8 years ago
Would not recommend even my worst enemy ho here! We hit a rough patch and got to 6 days past due and they started coming to my house and harassing me non stop. They even looked me up on facebook and started messaging me. It was by far the most frustrating and unprofessional experience I had ever had. I would never recommend anyone ever go there. In the future if I ever want to buy anything by renting it I will take my business to Aaron's in Huntington. Their prices are better, they work with you, they don't call and harass you and your references several times a day and come to pick up their stuff at 6 days past due. I literally have never in my life been treated the way that I have by anybody let alone a company. If there is even a possibility that you could fall behind by even just a day because 1 day late is when they start calling you and if you are working and cannot answer the phone they will call your references and tell them that you are behind and need to call them now, or if your pay is random and you aren't able to pay each and every week exactly on the day it is due then do not go here. Also, if you do go there, when you do pay SAVE YOUR RECIEPTS! There were several times we paid more than what we were supposed to then were told we didn't pay the amount we had and for some of them I had my bank statement pulled up on my phone and could prove it but we made the mistake of paying most payments in cash and we're told there was nothing we could do about it.
Tracy Jimenez
4 years ago
Caitlyn is one of the nicest sales reps they have. She can help you with all your questions and get you set up with everything you need at a fair price. Go down and see her today.
Donna Wolford
4 years ago
I have done business with them for many years. Great staff! If they don't have exactly what you want you can be guaranteed they'll do their best to get it for you. Won't regret doing business with them.
elizabeth berry
a year ago
This group of ppl do great and everything to help find amazing things you need and give you great deals!!! There always so kind!!