Rite-Way Auto Glass
4.9 (96)
2875 S Laurel Rd, London, KY 40744
(606) 729-8141
ritewayautoglass.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Delynn Gibson
a month ago
Kaleb and his assistant came to the house and changed the windshield out in my garage the day after I reported it to my insurance. They did a great job removing and installing the new windshield with care of not only the windshield but my vehicle as well. They then took the vehicle out and calibrated the information behind the mirror for accuracy and adjustment. They were respectful and professional during their installation. Tara was expedient in getting it scheduled and followed up in ensuring I was satisfied with their work of which I was complimentary. Highly recommend Rite-Way Glass for all of your repair or replacement needs!
Sherry Croley
a week ago
Shanna and Bobby was the best? They were quick professional and done in a timely matter extremely nice folks came to my house and I appreciated it very much. Happy Easter and have a blessed day.
Dustin Baker
a month ago
Needed a windshield replace on my car, I called and spoke to Gina. She was very pleasant and helpful. She scheduled Brian to come replace the glass for me. He was quick, very knowledgeable, and friendly. I would highly recommend based on my experience! Thank you for getting me taken care of!
Derrick Moore
a week ago
Shanna called and had me an appointment the next day. Bobby had my windshield replaced in no time! He was great to talk to and answered any questions I had. Would recommend.
Christina Buell
3 months ago
My CSR Shanna was so professional! She scheduled me within just a few days! They were awesome! I would recommend them to anyone! Especially my technician Brian! Super friendly and also very professional! Had a new windshield installed while I was at work! They came to my job and took great care of my vehicle!
CP Mize
4 months ago
Phone experience with Gina was professional and courteous. I was able to schedule an appointment at my home more quickly than I imagined. Bobby was professional, efficient and pleasant. Overall price was approximately $200 less than I would have paid Rite-Way's competitor.
Savannah Riccobene
a year ago
First of all I have to give a shout out to Gina! She is the one who called me and made the appointment! She was super nice and super friendly. It s hard to find anyone with decent customer service skills now days but she definitely definitely deserves to be recognized! Secondly I would like to give a shout out to Tyler, he is the one who replaced my back windshield for me. He called to let me know when he was leaving London and asked where I would be, (my schedule is a little hectic lately as I work 2 different jobs,) but he didn t seem aggravated or frustrated at the fact that my location was questionable originally. Instead he came right to me and even called when he arrived, and patiently waited in me,(5 min or so,) to be able to clock out and come meet him. He was super nice and talkative, and even explained to me the process of what he was doing and why. These guys really are amazing and I ll def be back if I ever need to. I would definitely recommend them 10/10!!! Thank you guys so much! All of you!!Service: Auto rear window replacement
Jill Roaden
a month ago
My windshield looks great! They got to it quickly and done a very good job. They came right to our house and completed the work in the driveway. Thanks to CSR Shana and tech Bobby.
David Bennett
a month ago
When my classic Cadillac windshield cracked 1 call to Gina and she scheduled me the next day! Bobby my technician came out and they knocked it out the park!!! I m back to flexing the Caddy. Thanks again Rite Way y all have amazing employees.
Rob Moore
4 months ago
Great experience. Tara was great and very helpful during my phone call and Bobby did an amazing job installing! Very clean with no mess left over. Service was over all amazing. Called one day and had my new windshield the next! Doesn t get much quicker than that!
Robert Reynolds
a month ago
Was a great pleasure having Chris the technician to fix the windshield of my car and the experiences I had with Gina and Chris. Both made having a broken windshield easier to deal with unless aggravation I would highly recommend right way of glass for all your auto needs
Heather Gamble
4 months ago
Shanna was very helpful at ensuring they had my correct vehicle information and understanding my needs for booking my appointment. Brian was very courteous and polite to greet me and take care of my vehicle and explain the conditions and warranty and adhesive setting specifications afterwards.
Brittney Parks
3 months ago
Rite way was quick to get to me after I cracked my windshield. Perry and Cody were so helpful in replacing it. They were fast and efficient and so nice. Great company with great employees!
Heather Martinez
4 months ago
The service was fast and efficient. Shanna called in a timely fashion to set up my appointment and Bobby did a fantastic job replacing my shattered passenger side window. I couldn t be more pleased with the timely service.
David Gregory
5 months ago
It was a really great experience, Hailey was awesome to work with, she was very helpful and getting the right information from my RV. The Tech (Bobby) did a great job with installation and was very polite and great customer service.Service: InstallationService: Installation
Victoria Caldwell
4 months ago
Shanna helped me quickly and efficiently schedule my appointment. Bobby had my windshield repaired within an hour and was very courteous. Highly recommend Rite-Way Glass.
Jessica Gibbons
5 months ago
Brian was super nice and professional. My windshield is perfect! Shanna was very nice and called after the service to make sure I was satisfied!Service: Auto windshield repairService: Auto windshield repair
John Stonehammer
3 months ago
Shanna was great about ordering my windshield and working with my schedule to get it installed. Bobby is a first rate technician and super nice guy who did a great job. Thanks!
Grace Chappell
6 months ago
My replacements were out of pocket expense. After checking with competitors RiteWay had best prices and came to my house the next day. 2 technicians, (they gave their names but can t remember exactly) had all my glass installed 1 hour and 10 minutes. Fast, friendly and great quality. Definitely will refer my friends and family if they ever in need of these services . I am very satisfied with RiteWay Glass Auto Glass.Services: Auto side window replacement, Auto windshield replacement
Brandon Havens
a month ago
Highly recommend Rite-Way. Good price, great service, got me fixed up very quickly too. Will use again in the future. Bobby, the technician, knew what he was doing and was very professional.
Tyler Canada
3 months ago
Shanna was very polite and got me scheduled at my convenience very easily. Bobby was very quick and professional and I enjoyed talking with him. Would definitely use them again.
Vicky Henson
a week ago
Rite-way auto glass is very great in what they do replacing windshields and if I ever need another windshield I know who to get in contact with
ROBERT YOUNG
a month ago
Couldn't ask for better service..took my car to them for a new windshield...was prompt and did an excellent job..was an issue that was manufacturer error in the glass(no fault of install) and I called to let them know...they were at my home in the middle of nowhere and put another in..the tech was also the manager and after speaking with him a short time can confidently say your in good hands dealing with him...he's a humble man and takes pride in what he does...they have earned my buisness
Krystal
9 months ago
Haley and Brian, the technician was wonderful. It was even pouring the rain and make sure that I got my window. He was willing to meet me anywhere he did a fantastic job highly recommend.Service: InstallationService: Installation
Joe B
a month ago
Gina and Bobby provided excellent customer service. They were on time and quickly made the repairs with zero issues. Would recommend to anyone.
Jamie Patrick
8 months ago
Shanna was my customer service rep when I called to get a quote for my windshield replacement. She was very helpful and thorough and very kind and pleasant. Tyler was my tech who replaced my windshield and did a fantastic job. Because my car has the safety feature lane detection. He had to calibrate that feature after the windshield was replaced. I would definitely recommend this company.
Joshua Kroetsch
3 months ago
Gina helped me on the phone and was very nice. Kaleb and Bobby did the repair and were very good to work with. Everyone was helpful and kind. I had a good experience!
Martha Chaplin
4 months ago
Great service! I had another appointment that made me late. Brian was very understanding. Gina handled the other with Grace and professionalism.
terry roth
2 months ago
I've been working with Al and his crew for decades. They are very knowledgeable, helpful, cortious, and always do a fantastic job. Thanks for everything you've done for me over the years. Keep up the good work.
Denise Howard
9 months ago
Shanna and Tyler were great! Very fast service. Tyler installed new windshield in our service truck and was very accommodating. He was friendly,fast , & efficient. Great job! Would definitely use them again and recommend them to others.