Bluegrass International Trucks, Buses, RV's & Idealease

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Dees
11 months ago
This is the rudest international dealership you can ever go to. I literally walk in and stood there for 45 minutes waiting on someone to say hi or anything they stayed at their computers I asked them were his parts he said right here and that was it stuck there another 20 minutes no one gave me any service whatsoever, and then I turned around and walked out. Keep in mind I am the only one who was there no other customers they watched me walk out and did not say a word almost as if they did not want to serve me or help me or even want me in the building I spent over $80,000 with these people I would never go to a International dealership again I ll take my chances elsewhere

  Dennis Slayton
2 years ago
If I could give 20 stars they would certainly deserve it. We took our motorhome there for some brake issues and air conditioning issues. David the service manager was fantastic and got us in as soon as we arrived. Kenny did most of the work assisted by other team members. We are very indebted to their professionalism and determination to get the job done right. We feel 100% safe going down the road after they worked on everything. These guys are absolutely the best. They can fully be trusted to do an honest job.

  R Smith
a year ago
One of the worst experiences I have had with a international truck dealership.. I had horrible service I was over the road when my truck ran hot so I pull it in to have them fix the problem letting them know what was going on my fan was not kicking on to keep the engine cool. They said ok all I ask them to do was send estimates before work was started to fix the fan problem so the truck wont over heat. I arrived at 8am when they opened I call maybe 2 time for up dates was informed they would start after lunch.. finally got a call back they said they can't find the problem why the fans not kicking in and that I had 2 options the first was to pay them $495 for a Diagnosis they say they did but couldn't come up with the problem and he can unhook the Sensor to keep the fan running why not just fix it??? WOW YOU WONT ME TO PAY FOR A DIAGNOSIS THAT YOU DIDN'T GIVE??? Are leave it over night and will dig deeper to find out the problem and change you $495 + $185 an hr until we do When clearly we know the problem is the fan not kicking on. This is a Terrible and scandalous way to do business Just trying to get money out of customers because they stuck over the road I would advise any trucking company if you have any breakdowns and you're near this spot to simply ride by or get it tow somewhere else quick fast in a hurry because these people are only looking to take your money and not help you .. I was so disappointed with the way I was being treated and handled doing business I took my truck from up there only to find out when i get a fix it was the clutch fan and any diesel mechanic knows this was a quick diagnosis with the fan not kicking on please don't do business with these people!!!! This was a stick up for $495!!! I hope a pary that are race wasn't the reason why we were Treated so badly

  Gary
a year ago
Def level sensor needed replaced in and out very quickly most excellent service and plenty of restaurants in walking distance.

  Michael Jones
2 years ago
I'm kind of an international guy because all of my trucks are international all of my tractors are international so I've been with the international brand since the late sixties and my grandfather and my father before me all had internationals these guys are great the service guy Dave has been very helpful to me he helped me diagnose some problems with my braking system on one of my trucks that was an intermittent issue after a couple hours of working on it they figured out that the whole brake system had a defect in it once the defect was repaired I was able to stop 80,000 lb loads like I should have been to begin with it's a 21 year old truck and they still can work on it and it's a valuable asset to have someone who knows their product lines like these guys do

  Brenda Bridson
7 years ago
My husband works here...and he's a great mechanic!

  James Mosley
3 years ago
This is a biz that understands business people.they"re informative helpfull and really try to help the customer understand the mechanical specifics of the machine theyre dealing with.Up front with repair estimates and transparent in they"re pricing.David and wes are all about taking care of the driver or driver businessman .This is a service oriented buissiness.I grant five stars so rarely that this is one place i can enthusiastically say they earned it

  Charles Ford
5 years ago
Excellent shop. Not pricey at all. They make sure its done and done right. A great bunch of guys.

  John Hart
3 years ago
Truck issues on a Sunday. Called first thing Monday morning. They had my truck in at noon and on the road by 3pm. Friendly and honest.

  Hunter Reusser
7 months ago
Nice friendly staff, that is also knowledgeable

  Aaron Snyder (Eminemfan)
3 years ago
Great place to buy all your truck, bus and RV parts needs and they have a excellent set of employees that can point you in the right direction on anything you need.

  Leo Bruns
3 years ago
Bluegrass International Did a fabulous job of getting my company truck in the shop and taking care of a Def problem with the truck .Very good Mechanic plus patient and helpful ..

  Jeff King
4 years ago
Very friendly bunch of guys, got to my truck as fast as they could and had it ready to go a few hours later.....

  Terry Harris
4 years ago
It was an excellent experience. The guys were helpful and very professional.

  Timothy Shafer
6 months ago
Staff is very helpful

  Corey Eno Super Happy Funtime Ruffin
5 years ago
Saved our butts when our wiper arm busted in the middle of a storm, these guys are awesome

  David Swiney
3 years ago
They have most things you need

  William Sharon
a year ago
Good ol boyz

  Michael
4 years ago
Nice staff

  James Mays,Jr.
6 years ago
Prices are high

  Dagoberto Reyna
7 years ago
Truck stop