O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Life With The Wood's
3 years ago
Good place to have in a small town but I've gone back to them multiple times because I received the wrong part. Their computers are not accurate on alot of parts, especially if you have a mid-year model. Also, prices on alot of the store merchandise is very overpriced, and the employees didn't acknowledge me when I walked in or while I was shopping. Not impressed!

  stewart goode
3 years ago
This is the worst place ever I bought a headlight here put it in it didnt work try to take it back and get another bulb and they try to tell me I didnt buy it there and had the recipt in my hand got it from there took it out package and put it in didnt work took it out and try to exchange the bulb was got from there and I was just out 18 dollers and someone pissing me off trying to tell me i didnt get a bulb there when i know i did and had the recipt... poor customer service I will not be back

  Crystal Vanoy
a year ago
Absolutely fabulous customer service. Helped me find all that I needed and also great prices.

  Jadee Beth
5 years ago
Very helpful and knowledgable, they take the time to try and understand what you are looking for & do their best to get it for you. The staff are very friendly, they insure that your parts are correct. If the parts that u need have to be ordered and the part received isnt correct or damaged in transit that its replaced.

  steven howard
4 years ago
Every since this location has opened it's been my only stop. I even buy their house brand tools. They are relatively knowledgeable, and can look up, and warranty parts very quickly and efficiently.

  Fd By
3 years ago
Just a little background....I am an ASE Advanced Level, Master Tech. I have been working on vehicles, mostly light trucks and cars professionally, since 1992. I have worked at new car dealerships and independent shops. I have managed service departments and currently own a repair facility in Liberty KY. Before I came back to my hometown, I lived and worked in major cities in TN., Nashville and Clarksville. I was briefly employed at O'Reilly Autoparts, maybe 15 years ago in TN.I suppose I am a little spoiled by the service I have received over the years from all the auto parts stores, AutoZone, Carquest (remember them), Advance, Napa etc. It seemed they all wanted and appreciated my business. Commercial business is a different world from the retail walk in customer. There is usually a dedicated phone line/person for the commercial customer. The parts are sold at a discount, delivered in a timely manner or at least a scheduled time. All of them have district and regional commercial sales support staff who come to your shop and bring flyers for information on new products, sales spiffs and promotional items which is a welcome visit most of the time.The O'Reilly store that serviced my shop in Clarksville, (Riverside Drive) was for the most part incredible. They had a few commercial sales changes over the years and somehow always managed to have good people to replace them. My Napa store was just behind my shop so it also was a great place to locate parts but O'Reilly was my (FirstCall) the majority of the time.Imagine my surprise when I began to deal with my local O'Reilly store 5056. At first it wasn't too bad. They had a great commercial sales representative, knowledgeable, proficient, used the limited amount of support and tools at her disposal very well. A longtime friend worked behind the counter. I had an early visit from the regional and district commercial sales representatives, all seemed well.Fast forward to today and to sum it up I will say this. All the things I have written about my past good if not great experiences with O'Reilly Autoparts are non existent here. No dedicated commercial staff, poor if any delivery services, the ability to pick up the phone, give the needed information to the counter person, (my friend still works there, I am thankful for that help at least. Thanks Lewis!) and receive the correct part, not likely. Also the promise of parts arriving at the store from either the Hub store or a SS (surrounding store) when expected falls to the wayside most times. I am resigned to spending time I do not have to look up and cross reference my own part numbers to guarantee a correct part. I still want to have the convenience I get at times from having a local O'Reilly store and they are not my only choice. Thankfully there is a Napa store in town and the loyal Hometown Autoparts. Which is more and more where I procure my autoparts, or online, like most people these days.You may ask why this is. My take on it is simple. The store is mostly out of stock. They are understaffed because their pay is not inline with other auto parts chains. Except for a few rare occasions (welcome William{Tim} ) the revolving door of counter personnel for the most part have been inadequately trained, poorly managed, and possess a small amount of, if any, automotive knowledge. They are a small town store, maybe left out in the cold by their corporate management. It is a shame a company as large as O'Reilly cares so little about their footprint in my hometown.

  Linda Patton
a year ago
The staff was very helpful, they helped me find things and looked up info in the computer that I needed about my vehicle.

  Jessie Sutton
a year ago
We were able to get the part we needed for my truck without any hassle.

  Robin Jerry Nester
4 years ago
Poor customer service skills and no knowledge of vehicles. If it isn't on their computer, they haven't a clue. There were 3 other customers in the store, we all ended up going to Napa

  Chris Hatter
2 years ago
Had to drive 40 miles extra cause they don't take time to make sure the part is the rite one just out of pocket money on me cause of them

  Heide Stinson
6 years ago
Manager, red haired guy, very rude and lacks good customer service. Paul's Hometown is by far the best customer service you will get.

  James Jones
3 years ago
These guys always help me get the right part they care I got 8 vehicles to maintain and I'm there alot and they give vet discount

  Dennis Morgan
2 years ago
More than once called for different parts. Was told they were in stock. Went there and they had to order it.

  Ben Murphy
5 years ago
Most staff are friendly and helpful, Kim and Tom are very helpful and go out of their way to help find parts I need.

  Katie Davis
4 years ago
Great people. Amazing cashier put my new wipers on in the rain with a smile on her face.

  Joyce Terry
6 years ago
Great people and very fast service. Will work with you until they know that its the part you really need!

  Tammie Sears
5 years ago
It's a parts place, as a non mechanical person, I can take it or leave it...but service folks are nice (talkative) they have pretty much whatever you need or can order it

  Giovanni Giangeruso
2 years ago
Very helpful staff, got what I needed quickly and without hassle

  Amy L. Gosser
4 years ago
Got what ya need at good prices Staff is friendly and their to help with anything!

  Amber Frasier
3 years ago
not very helpful they lost my merchandise and when they had to replace it they weren't very friendly and nice about it and they did not give me back what I lost completely very poor managed

  Cheryl Goodyear
3 years ago
Knowledgeable, friendly and helpful people. I highly recommend this store.

  R M
6 years ago
Very helpful people. Great place to find parts you need.

  James Hargis
a year ago
Friendly service w/competitive prices

  Chaney Toney
4 years ago
Cause 9 out of 10 times,the parts you want are on their shelf,and if not the will be the next day.

  here be
4 years ago
friendly' great place to find all ur car parts n needs

  Butch Kaufman
2 years ago
Need something, they have it. Great products .

  Cyanthia Dempsey
7 years ago
Very helpful and have the parts needed for my old blazer most of the time

  brent wilson
3 years ago
Locked the door as I was about to walk in to get a muffler clamp. They don't care about customers at the Liberty store.

  Victoria Ernst
4 years ago
Had the parts I needed in stock and service was quick and friendly

  Terri Wallace
4 years ago
Had exactly what I needed and installed them, maybe took 10 minutes. Wiper blades