Don Jacobs Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mohammad furqan Rehman
4 days ago
We had a great experience during a process that can be extremely stressful at times! Every single person we dealt with was super professional and we never once felt pressured to make a decision about the purchase of our new car. Trey Combs helped us every step of the way, ensuring we got the deal that was best for us. He was a pleasure to work with and we would highly recommend him to anybody. Trey Combs was a big help and he kept checking in on us to make sure everything was going well. We felt in great hands the whole time! 10/10 recommend them to anybody.

  Joseph Saluga
5 days ago
I was thoroughly impressed with the hospitality I was showed by the staff at Don Jacobs Honda. Dakota, Connor and Chris have earned my business. My car was delivered on time, exceptionally cleaned and serviced by the staff at Don Jacobs Honda. If you are looking for a quality dealership with integrity. I urge you to speak with these people.

  Lakyn Bolen
a month ago
WONDERFUL DEALERSHIP!!!! I started the car buying process a few weeks ago. I did countless research on different cars and was finally stuck between two. One being a Honda and the other a Toyota. I went to test drive both cars. When test driving the Honda at Don Jacobs, the salesman, Dakota, was EXCELLENT! He knew every single detail about the car and answered any questions I had with truthful, reliable information. I had a bad experience at a Toyota dealership and decided I no longer wanted to go with a Toyota and I just wanted to stop reaching out about the car for a few days. I then get a call from Don Jacobs about the Honda I had test drove a few days before. This was also a GREAT experience. Any questions I had about financing were answered clearly with no hidden information. Don Jacobs went above and beyond to get me into my new Honda. From the salesman, sales manager to the finance manager, I had excellent service and care every single phone call. This was my first time purchasing a new car and I will forever go to Don Jacobs Honda now. Great place! I don t have one single bad thing to say about this place.

  Sandy P
a month ago
Don Jacobs Honda has been an exceptionally good experience in car dealerships. The complete staff was friendly, courteous, interested and listened to my opinions, plus they addressed all of my questions and concerns. I also felt as if my purchase of a new vehicle was done with consideration of my needs and my spending parameters. I highly recommend this dealership. Thank you for your service.

  Karla Correa
3 weeks ago
Buying here was a great experience. All the staff were kind and knowledgeable. I especially appreciated the salesman Caleb and finance man Connor for making my experience easy and being kind through out the whole encounter. Highly recommend buying your next car at Don Jacob s Honda on Regency.

  Janet Otachi
a day ago
Very professional and on top of it. Sam and Ryan explained everything that I needed to know, were very patient with me (I had a ton of questions) and answered all my questions. They made the process of buying a car very easy for me and stress free, and I would recommend Don Jacobs Honda 100% without hesitation! Thank you!!!!

  Matt Walker
a month ago
John-Michael Black and the rest of the team did a great job, very helpful and patient. I ve been in high-pressure sales scenarios and I don t like it; the staff at Don Jacob s were respectful, polite, and willing to work with me to make a deal. I love the vehicle I bought from them!

  Larissa Beckham
3 months ago
We just purchased a new Honda CR-V, and the experience was fast and easy. Dakota was very nice and knowledgeable and we enjoyed working and talking with him. Ryan also made the financial part very easy. This is the second car we have purchased from Don Jacobs and both times have been great.

  Vu Le
4 months ago
Wasn t going to leave a bad review but I am now. Went in for a b3 which is a transmission fluid change. Service advisor did a b1,b2, and b3 service. I didn t ask to do the whole thing. I had 70% percent life on my oil and i had gotten an oil change about a month and a half ago with the tire rotation and balance. I just wanted a b3. Can t go back on those so i went ahead and paid for it. Then later I noticed my steering wheel has a big scratch mark at the bottom of the steering wheel. Been going to you all ever since I bought my car from you all. Today has left a bad taste in my mouth .. Terrible quality in service.

  Rachelle Thinnes
4 months ago
We had a great experience. We traded in our Honda Accord and bought a 2024 Honda CR-V, which we like very much. It was a low-pressure sale. Our salesman, Hunter, was really laid back, yet he spent a lot of time with us and answered all our questions. We were able to test drive a couple of different vehicles. Conner from the finance department crunched a bunch of different numbers to get the deal we needed. We have bought from Don Jacobs before, which is why we returned. It was a good experience in the past, and today did not disappoint. The people here are friendly and professional. Honda quality and pleasant purchase experiences will keep us returning to Don Jacobs in the future.

  Amanda Rakes
a month ago
We moved here from out of state a few years ago. Our Honda needed a recall repair, so my husband took it to Don Jacobs service department. He was very impressed with the service department and talked about it when he got home. Fast forward a few months down the road, the time came to trade in our family vehicle and purchase a new one. Remembering the level of service my husband received at the Don Jacobs service department, I didn t hesitate to start my search on their website. After I found a vehicle I was interested in, I made an appointment online to test drive that specific car. I went by myself to test drive while my husband was working. When I pulled up on the lot, they had it ready for me. I never once felt any sort of pressure at all. It was a very comfortable test drive and I loved the vehicle. I wasn t able to return with my husband, so they put together the numbers and my husband went back that evening when he got off work and finalized the deal. My husband felt comfortable enough with the level of customer care I received while I was there that he never even looked at the car or drove it until he had signed the papers and was driving it off the lot. My husband worked in the car industry for several years in the past. He is aware of how customers can be taken advantage of and ripped off. For him to feel comfortable that his wife wasn t taken advantage of at a car dealership is a very big deal. Don Jacobs is the real deal. This was the least stressful auto purchase I have ever made. Every single person we worked with was wonderful and we feel like we got a fair deal. When the time comes to purchase our next vehicle, we will return to Don Jacobs.

  Katie Skidmore
a month ago
This was the easiest experience I've ever had when buying a car. Hunter was absolutely amazing from start to finish. He was the best to work with and I'm forever grateful that he answered all of my questions with grace and humor. I'll never buy a car anywhere else!

  Daniel Smith
2 weeks ago
Took car in twice, ended up being 3 times... they didn't look at what was wrong with it (that I asked) they did how ever replace a caliper and managed to leave all the bolts out of it, making me return causing me not to trust any shop and start doing my own auto repairs. They were too worried about my audio system to notice even the basic problems my car was having like the alternator going bad, bent rim in the shape of an egg, or the nasty oil leak coming from the valve cover... recently my ac compressor pulley fell off the car after making the noise I originally took to them to fix that they claim "we just tightened a couple bolts that's come loose over time." The sound came back a few months ago, called and was told that I had a 2 year warranty on their work. Then when I call to ask a couple questions to figure out what I'll need to fix my car and the manager felt the need to speak down to me and use a very disrespectful tone denying they said anything to that nature and there was no such thing as a 2 year warranty... that's fine, I never intended to ever let them work on my vehicle again, I was just wanting to know what hardware I needed to replace if any. But the car is fully fixed now (Work done by Myself) and I felt the need to let everyone know my experience with this repair garage... I wasn't going to make this review, since I love Honda plus they caused me to better myself and learn auto mechanics. But next time, my car will go to a different Honda Repair shop.

  Alex Delavigne
a month ago
Our salesman, Dakota, was very knowledgeable about the Civic we just purchased. There was no pressure and the whole process was very easy. We are very happy with deal and will buy our next car here. This is the second vehicle we purchased at Don Jacobs.

  DJ Bierly
5 months ago
This was my first time buying a new car at a dealership and I was a little nervous to say the least but my salesman Alex did a wonderful job. I have always heard good things about Don Jacobs and how they treat you like family and it really is that way. The people were very nice and helpful. They gave us a great deal on a Civic and explained everything in detail about the costs and the warranty information. Overall, great experience and even better people.

  hunter wells
2 months ago
Ryan the business manager made the process fast and as smooth as possible. My salesman was very knowledgeable about the products & the managers were all about customer service and building quality relationships. I will definitely continue to do business at Don Jacobs and refer my friends and family

  Frances Sheftick
3 weeks ago
I ve had my old car for quite a few years and it was getting to the point where I was needing a new(or at least new used car). My fianc� had bought his last car with Don Jacob s and I hadn t bought from a dealer since early 2000 so I was really nervous. I m not too knowledgeable about cars but Mark helped me every step of the way. The man must be a saint because he was very patient and was able to answer any questions or concerns that I had. It was a rainy day but Mark was willing to walk out onto the lot and show me a few cars that fit my requirements. When I finally decided on a vehicle Mark explained all of the paperwork in detail. I d also like to give a big shout out to Conner who helped me with the financing and paperwork as well. Overall my experience at Don Jacob s and the team there was outstanding!!!!! These guys are awesome!!

  jenny brock
3 months ago
Elijah McKenzie is just the best! I could not have asked for a better, more helpful sales consultant. Not to mention his congeniality, sense of humor, and genuine interest in me as a customer. Everyone at Don Jacobs is friendly and polite, including Johnny, the manager, and Christina in finance. Kudos to the whole crew!

  Sammie Riley
a year ago
This dealership was absolutely awesome! I just bought my SUV from there and I couldn t be happier. They worked with me on price and even stayed late with me so I could close the deal with my bank, so I could drive away in my car that night. (I financed through my own bank). Conner even tried to get me a better interest rate. Caleb was my salesman and he was so kind and knowledgeable. He took the time to explain the little things to me, as this is the first car I ve ever bought from a dealership and financed. Greg was awesome too. Greg was the business manager and he even came and talked to me. They were all amazing and I could not be happier. They really treated me as if I was a family member that was there trying to buy a car. Thank you guys so much! I ll definitely be doing business here again.

  Jeremy Cron
a week ago
Great Great experience dealing with Don Jacobs Honda will definitely go back for a new Honda in the future. Everyone was very nice and helpful and very knowledgeable about the products. Two thumbs up

  Brian Blevins
a month ago
We saw our vehicle online and emailed about our interest. The next morning we received a call at 8:30. We were at the dealership by 9:30 left with the 2016 Honda Odyssey a bit before noon. It was detailed and full of gas. Joe and Vanessa were great.

  Kris L
3 weeks ago
I needed a new car after my previous car was totaled. I wanted another CRV, preferably hybrid. Mark spent hours with me to help me understand what safety options were available. I ended it going up with the touring one, and decided to buy that. Overall it was a really helpful and painless roughly 5 hours spent getting from learning about which CRV s were available and what I wanted in a new car. I would definitely buy another vehicle there.

  Phaedra Akers
a month ago
Bought a CR-V, Dakota and Caleb were super informative and helpful during the sales process. Conner was super helpful during the financing and paperwork process. Fantastic experience all around!

  Stephani Leadingham
3 months ago
I worked with Caleb and he was so nice, professional and answered every single question I had. I also worked with Connor for financing and he was equally as professional and once the deal is done; he gets on the ball and has you driving your new car home in record time. Everyone at Don Jacobs was great and made me feel very comfortable. So, I stopped by to look at the new 2024 Pilot and left with a new 2024 Passport and I LOVE it. Go see Caleb and Connor.

  Paul Louigene, DO, MS
9 months ago
I'm delighted to share my wonderful experience with an exceptional team of dedicated sales workers. They truly prioritize working closely with their customers, ensuring a lasting relationship that extends far beyond a mere transaction. Their commitment stems from a genuine desire to serve and provide a remarkable experience. Their mission statement was exemplified through the efforts of Chris, Connor and especially Alex who patiently took the time to walk me through every step of the process. When you engaged with them, it truly felt like being warmly embraced into the Don Jacobs family, creating a connection that will last for years to come.

  Kendra Steele
3 months ago
Hunter and Conner were very knowledgeable, patient, and worked hard to reach the best deal possible! I appreciate the time they both took to make me feel comfortable, and the process of buying a new car a little less stressful. I love my new CR-V!

  Brandy van Dijk
3 months ago
My sales person Trey Combs literally brought two different Passports to my workplace for me to check out, then (still while working) I e-Docusigned my paperwork, paid over the phone and bought my new Passport while still at work. They then delivered it to me to drive home! I cannot express how grateful I am to have bought my car without ever stepping foot in a dealership. The finance manager Ryan and Trey were absolutely incredible and are worth their weight in gold, which I m sure of because I also work at a dealership! Ask for Trey super knowledgeable, not pushy, not trying to upsell. He was kind, professional and precise. I wish we had a salesman like him.

  Abdel Elayan
4 months ago
Dakota Quinn , sales representative, was a pleasure to deal with. Very informative and not pushy. I recommend Don Jacobs Honda and make sure to ask for Dakota .He sealed the deal with us from the moment we met him. We went to another dealer after we visited Don Jacobs and my wife said right away I don t care for the sales representative, we need to go back and work with Dakota

  Abdul Rehman
4 months ago
Great experience of busying a Honda Accord with these amazing guys. Dakota in specific was wonderful and outstanding. Helped me throughout the purchase process and answered all my questions honestly and professionally. Loving my new Honda vehicle. Thank you so much guys!!

  Stephen Hines
a month ago
I've been a proud customer of Don Jacobs for over two decades. Their level of service is second to none. Greg, Ryan and Caleb and the rest of the team are the best in the business.