Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christian Frome
a week ago
The job on the alignment was fine, however the "complimentary checks" were not performed. The invoice I received stated that I received the checks which included battery check, washer fluid check ect. But the hood on my truck was not opened once during the tire alignment, so no complimentary checks were made.

  Tanya Leavitt
a month ago
The staff was quick and very friendly. I asked one of the service advisors if I can bring my dog inside since I had him with me at the time expecting to be told no but he kind enough to let me bring him inside. All of the service advisors were excited to see my dog even going as far as lining up to pet him and asking me what kind of dog he is. The gentleman did advise me that I should get two tires instead of one even told me about the credit card but understood that I could only afford one tire and that, I was not too keen about applying for another credit card. I wish I could remember their names because they were angels to me and my fur baby Moe

  Malcolm Perry
3 months ago
Its hard to trust the honesty of Firestone employees anymore. You never can tell whether A tire can be repaired that they say can t. I NEVER see them repairing tires, they ALWAYS have A reason why you NEED A new one . Also have had A HORRIBLE experience with honesty of employees at tha Clarksville Tn. location, who wanted to START with A $900 rotar replacement toc see if that would fix ny brake issue, THEN, go from there . Went to another shop, it was an $800 sensor. The mechanic at G&G automotive SAVED ME THOUSANDS , had I trusted or listened to Firestone techs. They all appear to be crooks the last few years Thanks

  LoneCaucasianShephard
6 months ago
Well, as a newbie here. I haven't been there as of yet. However touched by phone for a few in questions/answers kinda thing about my connection to them for two brand new tires while living in Chas,county SC area for a while. Nice fella on the phone so far, and they ok'd their acknowledgement of one Firestone to another as from different states, and the 5/10/ thousand mile warranty and changing the rotation of tires for free. Sounded like a good experience to come in the near/far future. Amen here,and a prayer if peace for all. Amen.

  Bret Henderson
5 months ago
They are very fast and provided excellent service. They took care of our rental car's flat tire before Enterprise even approved it. Thank you! You will get repeat business from us!

  Mr Beast Club
2 months ago
Did a great job next day appointment and was out in about 30 minutes for an oil change and topped off all of the fluids

  Kristi R
7 months ago
Came in for an alignment after a poor experience in another location. During my visit I met the store manager along with one of the service techs. Both were very kind and personable. The store manager was very informative and made the visit well worth my time. I will gladly drive past the Clarksville location to come back to Hopkinsville again and again.Service: Wheel alignment

  Samuel Eicher
10 months ago
I have not had a good experience at all,I have spent a lot of money and not got the service I paid for, when they couldn't find a part for my truck and my truck should have been done already, the front desk guy ignored me until the mechanic came out to talk to me then I ended up going and getting the part myself, ( in town,might I add) with no thanks or discount, and with my truck not being properly aligned! Great people otherwise, atleast till they get the monin hand!

  Christopher Fleming
9 months ago
While the workers were nice, they took out my airfilter and never replaced it. I had gotten a full vehicle inspection and paid $650 for new brakes before a big trip (1,000+ miles without an air filter) and now on top of that I have to go buy a new filter since they literally took mine.Services: Brakes, Brake service & repair, BatteryServices: Brakes, Brake service & repair, Battery

  Troy Sumner
10 months ago
Outstanding sales and service.Vinson was who I spoke with and he was an amazing employee. Made all the difference in my choice of where I got tires and my vehicle service. This will be my go to for all my vehicle service needs, oil changes and tires from now on. Congratulations on great service and knowledge

  Derek Schneider
a year ago
Broke my windshield replacing a strut and did not let me know about it. I realized it was broken after I had left and it got noticeably worse. But hey! It only cost me $2000 to get my windshield busted.Aside from that, no one there seems to know what they are talking about. I spoke to 3 different people about what the timeline for repairing my car was. I left it with them when it was going to be done "tomorrow" and it was ready 3 days later.Nice staff, but I don't recommend businesses that break my stuff, charge me for doing it, then don't mention it to me.Service: Steering & suspension repair

  Jesse Ellyson
a year ago
I needed the bearings in my front left wheel replaced. I shopped around for the best price. This place had the WORST price. In fact, they wanted more than twice the amount I ended up paying elsewhere. This place is run by thieves, pure and simple. They will rob you blind if you let them. Be warned. Don't let this shop get hold of your car.

  Michael Hills
a year ago
Dropped truck off, requesting tire balance and alignment. Waited 3 hours, called to see if the job was done, being told it was... I then asked how bad off the alignment was, they stated pretty bad.. Then asked how bad the balance was off... Was told sir, we complete everything you requested. Got there, no balance was done, i was charged for a tire rotation which i did not need nor ask for... Greasy black hand prints all over in my vehicle as well that I had to clean off.. not coming back.Service: Wheel alignment

  Ky 77
a year ago
If you are looking for a great reliable place for tires/tire repair well LOOK somewhere else! I took my car in to have a flat fixed and not only could they not fix it they broke my hood latch. They called and said my tire was to worn for a patch but I needed an oil change, new air filter and new tires. They didn't happen to say the broke the latch. I did notice it on the invoice for $0.00 they gave me. Someone had wrote it on the ticket. I have no idea why they ever opened the hood in the first place. I have contacted Firestone for the third time today but still have yet to get someone to call me back.

  D L
2 years ago
We were traveling and noticed a bubble on our tire. We stopped at this Firestone store, which was the closest tire shop in the area. David helped us in a timely, courteous manner while juggling several customers at a time. Luckily our tire size was in stock and we were advised that it would take about an hour to install the new tire. We went for a walk in the strip mall and ate lunch at the Popeye's. Our service was completed before we finished lunch, which was a very pleasant surprise. Thank you for a job well done!

  Shay Woods
a year ago
Worst place to go as long as David Riener is the store manager. I had a scheduled appointment for 2pm. As I am waiting to be to be greeted, there is already a customer sitting outside on the ground-complaining about having to sit outside and being there for over 3hrs. I noticed the lobby was under renovations (which was never expressed to me over the phone when I made the appointment). The store manager David Riener was rude/short from the start. I asked him how long it would be, he told me I was next up. I left for an hour and came back; my car had not been touched. A completely different vehicle was now in the alignment bay. So I go and ask David Riener what's going on. He became very aggressive, saying he is short staffed. I counted at least 7 employees,with only 4 cars being worked on. Mr. Riener then stated if I didn't have an appointment I wouldn't get service. Obviously, that's why an appointment was made, to ensure I would receive service in a timely manner. He kept cutting me off as I was expressing dissatisfaction with the lack of communication and customer service. David kept saying you have to wait at a doctor's office (which didn't have anything to with this situation). When I told him he lied, I could see the veins pop out his neck. He became a bigger jerk and was making all kinds of excuses to why my car had not been serviced. As he is insisting that I'm next, a tech by the name of Jeff is pulling a different car into the alignment machine bay. I say to Rude David Riener I thought I was up next. He looks at Jeff and waves him to remove the other car and to start on mine. I then ask him where are we to sit. He starts huffing and puffing, saying outside on the ground or inside with the painter and strong paint smell. He then went on a rant of how the seating area was recently reopened today because customers where complaining about having to wait outside. Against my better judgement, inside I went. Not even 5mins passed and I witnessed David Riener get very aggressive with a 58 yr old woman and her son, who was only getting a oil change. They had been there since 1 pm; it's now 3pm. Now it's 4pm and my car is done. I asked Jeff was everything okay with my vehicle; he became rude. Jeff walked off while talking to me, not trying to explain anything to me. The place is horrible. Zero customer service, very rude, aggressive, and poorly managed. Morale in the store was completely down, all of the technicians looked defeated and beaten down. The store manager, DAVID RIENER, was completely unprofessional. And his response to him being reported to corporate was, "I don't give a @#@# (f expletive)." A huge thank you to the technician Mike. He was the only employee that treated me and the other customers with some dignity.Service: Wheel alignment

  Amanda Haar
a year ago
We arrived very late , however they were able to diagnose the issue . We had to overnight a part and they facilitated the hotel for us as well as provided transportation. They had us back on the road by late morning and even picked up my husband at the hotel so he could pick up the truck.

  mike cotner
a year ago
Called the Hopkinsville location on a sat to schedule my vehicle for 2 new front tires, the appointment was for Tuesday. My husband arrives at the appointment time and they had no clue he was suppose to be there, nor did they have my tires ready. Also told him a completely different price then what I was told on the phone. On top of all that he gets a discount for working for Firestone and they couldn't even apply the discount for him. Do better hopkinsville

  Coco
a year ago
I guess they have new manager, which constantly changing. One particular Manager. I thought my tire was low Air, so I came in, he saw me, but ignored me for several minutes, I finally said, I believe my tire is low. He told me to go and check it myself and so I looked at him and said I'm not mechanic. And how am I supposed to do this without tools or anything else. So he dropped his pen on his desk really hard told me to pull over to the first Bay. And so he goes around the car checking the tires with a gauge I don't have. He said well they are all on 25. 25? Sure. As he finished, he said ok leave... I was trying to get my seatbelt back on yo leave. He yelled leave and his guys in back were all laughing at me. Not going there anymore. Clarksville I will go there.

  Mike Day
3 months ago
Great service and have never had any issues. Very friendly and knowledgeable.

  Lee Robitaille
2 months ago
Terrible service bad attitudes. Will not use again. Made a appointment for 7 am,arrived on time

  Becky Johnson
6 days ago
Friendly and competent. Excellent care and service.

  Catraya Kimbrew
10 months ago
I would NEVER go back here they told me my problem was with my alternator I went to get it fixed he approved me for a credit card so I wouldn t have to put anything down they put 3 different alternators in just to tell me that wasn t the problem got there at 8:45am and didn t get finished until 12:35pm no one kept me updated on my car I went to the side of the building and they where grilling BURGERS this is the worst service I ever had in my life I would not recommend anyone going here!

  Dom Horton
11 months ago
Went it for a noisy brake and got quoted 1000$, because all of my rotors and brake pads where really bad . I got a second opinion and realized the only thing bad about my brakes where the rear pads, if you can t get an appointment with goodyear or any other mechanic shop, it s worth the wait, rather then going to Firestone

  Tamela Patterson
2 months ago
The mechanic was very thorough and explained things in detail.

  Zachary Edwards
2 years ago
My first and last visit to fire stone, I went in to have my brakes checked and changed. I ended up having to replace brakes and a couple of rotors Which is no big deal. I noticed after driving my car my brakes are still squeaking. I know that they can squeak a little due to buildup dust, but that should go away soon after. After three days I called up there to let them know they were still making noise, I took my car back up there and waited four hours for them to squeeze me in. There was no charge which was nice but my brakes were still squeaking. It s been three weeks and my brakes still make as much noise as before. I will have to take it somewhere Else or simply do it myself. Very disappointed that they couldn t do the simple task.

  nischay kulkarni
3 years ago
The person on front desk is so rude and doesn t want to answer the questions properly. I dropped my car off at 7:15 am this morning and they took whole day to replace my brake pads and refused to give me price quote till 2 pm and then gave me quote for 1400$ with new tires. My tires are not at all bad and so I asked them to change the brake pads they charged me 960$ in total. This place is not worth to take a vehicle. This is my first time to this location and it will be my last time. Not all the fire stone locations are like this. The one is nashville is really nice and professional. They haven t done a good job on my brakes either.

  Ethan Funk
2 years ago
I forgot to post a review. This needs zero stars. If they can take your money they will. I got big spacers on my truck. After they put all new tires on, I had to go back because a tire was low but I had to wait the next day because only the manager could approve having that one tire to be looked at because it was after market. HOW CAN YOU TAKE SOMEONES MONEY and say your tires can't be looked at any more because they are aftermarket but they already took my money?! THEY NEED TO CLOSE DOWN BEFORE TAKE ADVANTAGE AND TAKE SOMEONES ELSES MONEY

  Kevin Aviles
2 years ago
If I could give this location 0 stars I would. My wife and I walked in yesterday and literally waited for over 45 minutes. We walked in and the man working the front was on the phone which I had no issue with but what was disappointing is the fact that once he got off the phone he walked to the back. He never came back out, he never acknowledged us and worst thing is he didn t ever bother to let us know hey I m sorry but can you give me a few minutes or something. Definitely not coming back here. Dude kept looking at us just standing in the lobby while he filled a car with windshield washer fluid because that was more important than my business. Don t recommend this location, they look sketchy and have no customer service.

  Susan Daniels
7 years ago
I just wanted to Thank the guys at the Firestone in Hopkinsville , KY. I have always had great service there the past few years but I must say by far this afternoon was the most appreciated of them that I have ever been. I was in a situation with an overdue oil change and new filter. I have been dealing with my Father getting diagnosed with Stage four Cancer and quickly passing just last week, so I was in no way shape or form to realize it had been time for an oil change. That is until my engine light appeared this morning and we scrambled putting the last of the oil in of what we had.Immediately after work I drove to Firestone and for those who work understand why I couldn't drive there first. I was in a bind and bless them so were they. However the Manager (I believe Billy was his name) took me right in and made sure that I was taking care of. That is service that I always appreciate and keeps me coming back to your store.The kindness and the hospitality has always been great. I have never had any problems and if anything it seems that they always go out of their way to make sure things are fixed so my car will be safe. So I just wanted to say THANK YOU so very much and I will definitely be back! Once again you guys are great!