Rent-2-Own Grayson

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eva Mcdowell
a month ago
I have been there several times, and had good experiences. Mikey/Michael is who we always dealt with. He has always been amazing and understanding when situations happen, and went out of his way to make us feel welcome. But we just had a situation happen and had to deal with Jonda. Considering the situation we would have been fine paying the amount for our insurance on the item, but she automatically accused us of breaking it ourself, when the workers at the store loaded it for us. Again I know it is our responsibility once it leaves the store by us. But her attitude when we was trying to explain that the packaging was still intact but yet the item was broke showed that it was not us or the workers that loaded it did not break it. I had pictures to prove that. I sent those to her as well. She still accused us of breaking the item. She also stated that we will be took to court if not paid even though it was clear that it was broken before put into the box.I also want to state that the items insurance has been paid in full. I just wanted to let you know if you do get something from there. Inspect it before you leave the store, and make sure that you see the item firsthand. Even if it is in the box. Also have there drivers deliver it. That way this does not happen to you. If there is other managers there deal with them first instead of dealing with her. Because her response was unacceptable.

  Brittany D. May
3 weeks ago
Of course, when you don't have the full cash load needed to go to the store and buy yourself a new phone, tablet, TV, washer/dryer, computer, bedroom suit, game console, camera, etc... Rent to own, is the next but not so best thing that you end up going for!!! Yes, I get things from R2O when I can't just pay all at once for something.. I've dealt with them a few times.. They do have great collections of things to pick from..BUT.... In the end, it sucks that you just spent a year paying double, triple even, the amount on an item that you would've paid flat out at a store..I can deal with that you know.. What gets me the most about this place though is how friendly and nice they act when you're there about to spend your money and throughout the payment process... That is until you are a day or 2 behind on the payment so they blow your phone up and everyone's phone around you, and show up at your house, and harass you at work even if you told them the payment would be a few days late.. They say that's fine but then when it's the day of it being late that's a different story... I admit I was late on payments a lot but the payments was always made plus the late fees they were always collecting..I had 2 weeks left til my phone was paid off... I call to make a payment and 2 days later I got a message saying the contract was broken there was nothing they could do to work with us on keeping them, and that they had to collect the phones bc I owed like 30 dollars from the last payment that wasn't fully paid.. When it was.. but of course 2 weeks to go till it's paid off I'm not gonna just quit throwing them cash now... After getting them paid off they turn right around not minutes later and call asking us to get something else that they'd hate to lose us???They do have some really good workers that do try to help you and work with you on when payments will be made and missing one but getting caught up.. But that some is literally like 1 or 2 out of the whole crew..But what can you do when you are in a pinch and need something? I guess this would be the place to go.. Even when you hate the thought of it..

  Jeffrey Spillman
5 months ago
Great friendly store that treats you like family! The manager is always smiling and makes you feel comfortable and goes above and beyond to make sure your happy with your purchases. I would recommend this store to anybody!

  Amber Sparks
5 months ago
Mikaela sibel is an awesome worker at Grayson rent-to-own. She is always there when I need her and helps me out. I recommend renting all your furniture, electronics, computers and so much more at rent -to-own I have been going there for 6 years now and I have never been disappointed. If you do go to Grayson rent to own. Make sure you meet Mikaela she will be there no matter what. She will never disappoint!!!!

  Sarah Wolfe
5 months ago
The Grayson Rent-2-own is absolutely amazing! Any time I have any questions or concerns, they are always help me! I couldn t ask for a better set of people to do business with! They are absolutely good people and make sure you are always satisfied!

  Crystal Zeiters
5 months ago
Jonda, is always so helpful, I can call her about anything I am looking for, she is always so upbeat with a great personality, I have chose her always at rent 2 own,, she is professional, and a top notch person as well as a manager. I will always come to her for all my furnishing needs, try her out, she is excellent at what she does.

  Leah Lemaster
5 months ago
10 out of 10 recommend the grayson location. Best service you could ask for they always go above and beyond to make sure you have what you came for. The folks are so friendly. Always high quality service.

  Jenna Baier
5 months ago
This is such a nice store with great professional employees. They treat every customer with respect. Jonda Justice has been the best at helping me with anything I need.

  Jennifer Skaggs
5 months ago
Jamie Barnhart is the best and one of the sweetest people i've ever met. She always helps me when I need something, If she don't have it in the store she will order it for me. She is always my go-to person at R2O.

  mckenzie prater
3 months ago
This is one of the best rent to owns i ve ever used! the staff is always helpful, and willing to work with you, they always have a quick reply, and awnser the phone, i highly recommend anyone in the area to use Grayson rent to own!

  Doug Vice
5 months ago
Jamie is a good person she always tries to help me when she can except for when buying tires she likes to get me trailer tires for vehicle tires that don't work other than that she's pretty helpful when I come in and is a good person

  Amanda Kaye
a month ago
I had to come back and edit my review because I am very disappointed in this place. They do try hard to work with you. I'll give them 2 stars for that but when you have something break, forget it. They will still expect you to pay and say they ordered parts for you and you'll wait for months to get them. I had a couch and loveseat that had a piece on one of the reclining parts that needed replaced and I waited for 6-7 months for them to fix it and they never did. Meanwhile, I still made my payments. Finally I went to Big Sandy and got a set instead and told them to come and get theirs. It's pointless to pay on something broken that they won't fix. Also, as most know, you overpay for the stuff here. I almost paid $4,000 for the set and I got a way better quality set at Big Sandy for half the price. Don't waste your time or money here.

  Jonda Collins
5 months ago
Super nice team of people! They are all super friendly and very helpful at getting you what you need or want.

  Patrick Cordle
5 months ago
Jonda and everyone at this store is very professional. It s a good place to go if you want friendly and reliable service from people who care.

  Chanda Smith
5 months ago
Mikaela is the best! She is always there to help in any way she can and makes any situation better with her kindness and support.

  Christina Henderson
5 months ago
I got the pleasure if working with Mikaela!! She always reminds me of my payment and is always the sweetest to work with!!

  Breanna Clark
5 months ago
Quick & easy!! Mikaela is the best & got me exactly what I needed. Fast & easy delivery/set up too!!

  Amie Cornell
11 months ago
Jamie Barnhart at r2o has always been very kind and helpful and has gotten anything that we have wanted even if it had to be ordered or gotten from another store. The delivery guys always show up on time and are very nice, we have been with them for the last few years and they have all been good to us.

  Jennifer Wright
8 months ago
Jamie Barnhart is awesome and always helpful. She has always helped me when I need something. She is my go to person at R2O, so If you need something from Rent 2 Own at Grayson Ky ask for Jamie! She will help you and you won t regret it. I will always ask for her or go to her for my needs!

  Kimberly Adams
8 months ago
My experience with R2O is great. They are always so and polite. Jamie is awesome she always goes out of her way to help. Thanks Jamie.

  Rhonda Oliver
5 months ago
Jamie Barharht is amazing and great xustomer service representative. She goes above and beyond.

  Novak Elliott
6 months ago
Amazing service never met nicer people , and ignore the negative nancies in the reviews go and have your own experience. I have bought all my tech from here.

  Kim Roar
10 months ago
Have been with them since they opened their Grayson store. Nice people and willing to work with you at all stages. Definitely recommend going to them for all your wants and needs!

  Bethany Cato
10 months ago
I highly recommend R2O! I've been an on going customer with them for 2 years or so! I have never been dissatisfied or disappointed with any of my purchases. I will definitely continue to use their services!

  Paige Middleton
8 months ago
Always good vibes never a dull moment always helping they are really good about answering questions or trying to find answers for the questions the employees are great they are good about finding the best deals they and the always put smiles on customers faces thanks to the people at rto at the Grayson store

  Debra Oakley
5 months ago
Johnda and Mikey are great I have been using r20 for 25+ yrs.

  Stephanie Napier
a year ago
Had the best experience with Ashley gee. Was easy and never had any problems. She is always on top of everything for me and always knows the great deals.

  Kyra Mays
5 months ago
Everyone has always been super helpful and very polite!

  K 2TH
5 months ago
UPDATE:Years later and still completely Happy, same greay service. They even worked with me thru a rough patch. They will be keeping my buisness for a long time to come. I've use R2O to purchase things around the house for years. Friendly staff and the management has taken care of any misunderstanding promptly. Ill be shopping here for years to come. Thanks guys

  Kayla Sias
11 months ago
My favorite rto store . Mikaela is a great worker and always so friendly goes above and beyond to help me with anything . Grayson store and staff are great .