Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nancy
a month ago
My experience was stressful and disappointing. There was damage under my spoiler and I habe had to go through another shop to fix all the things that went wrong. They did reach out but were highly, in my opinion, unprofessional - acting and always deflected blame. Did not listen. Expresses anger towards me when I expressed my disappointment. So glad it was a claim and I have a safety net. Do what you want. I love my car as much as a person and I would never leave her here again. There is now even a paint defect on my trunk showing up and it has been about 7 months! They kept trying to get me to let them fix it but, no way, after the mess my car was left in.

  Hugh Murray
a week ago
Had to take my vehicle to caliber to get it repaired after being backed into By an inattentive driver. I was very impressed with their customer service, how they greet you and take care of you And how they keep extremely open lines of communication. They let you know every step of the way what is going on with your vehicle. I would highly recommend caliber collision.

  Ashley Stewart
5 months ago
Ashley and Rashay were AMAZING! and I was able to pick up my car even earlier than expected, such a great experience!Second picture has a glare on it, but in person it s like it never happened!

  Rebecca Payne
a month ago
This location is amazing! They are friendly and keep you informed on what steps is being done with your vehicle just about every day. Very clean shop inside and out. I was thinking when it was time to pick up I was going to need to clean it. NOPE! When your vehicle is finished it is cleaned from inside and out! Why to go Caliber Collision Team! Thanks for what you do!

  Beth Scherfee
4 months ago
The women who manage Caliber Collision in Georgetown, KY are truly top-notch. They embodied professionalism and great communication when I brought my Lexus to their shop. I had notified my insurance company about necessary repainting of the hood of my car after a recent high pressure car wash had removed paint and finish. The insurance company recommended Caliber, and I was scheduled for an appointment on Monday. When I arrived the capable employees had all my information pulled up on the computer. I left the car and was astonished to be notified two days later that the work was completed. I am so pleased with the finished results and would highly recommend this business to anyone in the Georgetown needing body work done on their vehicle!

  Mark Lloyd
a year ago
The Caliber team and quality of work is outstanding. Even with the current supply chain issues the team was able to meeting the repair schedule while keeping me up to date with daily texts and frequent personal calls.

  John 3:16
3 months ago
All of the ladies in the office from the manager on down were wonderful! My main representative was Ashley! She went over and beyond to help me! I am physically disabled and she took it in consideration, instead of looking down on me! I have a lift on the back of my vehicle; so being without it for a long period of time, would have caused some challenges for me! They expedited my repairs to the point that my vehicle was ready the very next day after I dropped my vehicle off!!! Many thanks to the beautiful, talented ladies and the talented mechanic who serviced my vehicle! Mary Ann

  Joseph Thomas
3 months ago
Caliper Collision is an outstanding auto body repair company! Their friendly staff and professional service makes them stand out among the rest. The process was well organized with easy to follow instructions. Caliber collision had daily feedback of how the process was going. I'm very pleased with my experience and would highly recommend them to anyone in need of auto body repair. Thanks Caliper Collision!

  Lindsay Devine
3 weeks ago
The staff is wonderful! Very friendly, kept me informed the whole time they had my vehicle, worked with my schedule to get dropped off and picked up, and the repairs are perfect!

  Charmaine Kern
3 months ago
Surprisingly pleased with the work Caliber did to repair my left front fender..... car was returned very clean/vacuumed and the repair looks very nice. Would use again.

  Julie Cunningham
4 months ago
Team members always provided updates and were very helpful to work with. The repair on my truck was fantastic. Highly recommend!!

  Rob Catron
5 months ago
Top notch customer service. I was kept informed throughout the process. They dealt with my insurance the whole time so I wouldn't have to.The office staff were VERY friendly and helpful. Very easy to have a converstation with (plus they loved my 2020 VW Arteon, lol).Recommended in every way!Services: Painting, Body & Trim

  Lance Penney
a year ago
I had the best experience ever at Caliber.; the end result was like the incident never happened. They were fast and kept me informed almost on a daily basis. I would highly recommend CC for any vehicle damage that you may haveServices: Painting, Body & TrimServices: Painting, Body & Trim

  Kyle DeMeritt
4 months ago
Could not be happier with the service and work from this business! The ladies in the office went above and beyond to make an unfortunate event MUCH more tolerable. The work done to repair my car was excellent!Services: Tires, Steering & suspension repair, Body & TrimServices: Tires, Steering & suspension repair, Body & Trim

  Angelo Revel
5 months ago
I had an excellent experience with this company. They were always prompt, professional, courteous and informative, and kept me up-to-date regularly with the progress of my vehicle, and when it was returned, it was brand new looking. I would highly recommend them to anyone.

  A M
4 months ago
Had a run-in with Bambi s cousin. Luckily my vehicle sustained minimal damage. Everyone was friendly and communicated with me every step of the way. Had me back on the road looking as good as new.

  Bonita Gibbs
6 months ago
They kept me updated on every step of the repair of my vehicle. My repair was a HUGE job(major hail damage)and EVERYONE was very friendly and professional. RaShay and Ashley, and I believe it was Melissa ,and 1 technician went above and beyond for me. And for that I am super grateful.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Robin Cusato
4 months ago
Very helpful, friendly &professional.I received a text everyday & found that comforting. My carwas being cared for.

  Demetrit Rushin
3 months ago
Totally awesome service, communication updates as to the progress made in the repair of our car, and the work performed to repair the vehicle was impeccable.

  raymond Kirby
8 months ago
They went above and beyond to repair my nissan. They kept me updated on all the steps they were doing. Very friendly and respectful. Wouldn't let my car leave until it was done right. I would definitely cone back to them if needed. Thanks you so much car looks like it rolled off the show room floor.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kathie Purcell
11 months ago
Replaced both drivers side doors.The daily text and updates were vety helpful. They were quick and had my car ready when they said it would be. No complaints, A+ job from front desk, to repair shop to paint dept! Will recommend to anyoneServices: Painting, Body & TrimServices: Painting, Body & Trim

  Kesha Richardson
a year ago
I used this shop some time ago and the review I gave was not good. I have to tell you after a family member's recent experience I went back when I was rear ended. WOW!! What a difference! It was the most wonderful, calming, supportive experience ever. The office staff made me feel important. Those Ladies were simply phenomenal!!! They made me feel like my car and I mattered. They took great care if me. They kept me informed and updated. The return of my car was as promised and the repair/detail staff returned my baby cleaner than when she went in! THEY VACCUMED out my car! Just AMAZING. I thank all of you for your time and work. I'm so grateful!Services: Painting, Body & Trim

  Linda Courtney
a year ago
When my van was hit by another car, Caliber Collision was highly recommended by so many people. Plus, my insurance company uses them directly for easier transition. Their communication and turnaround was outstanding!!!!!! They took their time to explain everything to me. Once I picked up my van, they showed me everything and gave me my warranty on their work!!! I HIGHLY recommend this company in Georgetown KY!!Services: Painting, Body & Trim

  Amanda Estes
4 years ago
Fortune Collision took care of our 4Runner after someone ran a red light, and hit the passenger side. Nearly the entire side of the vehicle had damage. Looking at it now you would never know that the vehicle had ever been in an accident. They really do spectacular work. JR took care of us, and was always ready to answer any questions we had that came up. 100% would recommend this shop to anyone.

  JM Holt
6 months ago
We loved this place. Melissa was great as far as keeping us informed as to where we were in the process of the repair. The work done was very good.

  Mekhiya Leavy
a year ago
They did an absolutely amazing job. Not only did I have quick service, they kept me updated along the way, they made sure I didn t have any questions in regards to my vehicle, great customer service and I really felt like my vehicle was in great hands . They did an amazing job , honestly I wouldn t go anywhere else 10/10 . I highly recommend you all go them in the times of repair for your vehicle as they genuinely do a great job and the environment is so pleasant.Services: Steering & suspension repair, Painting, Body & Trim

  Scott Wyant
6 months ago
I brought a piece of interior trim that fell off of my van and needed new clips. The office staff was quick to find all the correct clips.

  Matt Hendricks
9 months ago
This is the de one time I have had my sports car in to Caliber to repair body damage. I m both cases, they exceeded my expectations. Most recently, they made a number of calls to find a shop to replace protective film on my hood. They are awesome!.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Elizabeth H.
a year ago
I live in Georgetown and chose caliber for my vehicle repair. In my paperwork it was asked if I mind my vehicle being transported to one of their other locations at no cost to me if it would get my vehicle done faster. I agreed and was notified that my vehicle would be transported to the Nicholasville caliber location. My collision specialist, Alex was amazing throughout the duration of my vehicles repair. My vehicle vs a deer I was devastated as my car is newer to me. Alex was informative and walked me through the process, so there were no surprises and I was kept update about its progress. From estimate team to part ordering, paint shop, inspection, and re-calibration team and quality control. I was never left to wonder what was going on. My car was ready before estimated completion time, which I know may not happen all the time for everyone due to supply chain part ordering, but I was grateful. The price was fair and I would recommend caliber collision to anyone who needs vehicle repair. Thank you again, caliber and more so thank you again, Alex.

  Courtney Floyd
10 months ago
Caliber is the ROCK STAR of body shops in our area! This is the second time we have used them in the last year and both cars that were in the shop looked great when they came back to us. I would recommend them to ANYONE looking for a great body shop for repairs.Service: Body & TrimService: Body & Trim