Hunt Ford Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Clay Utley
a month ago
Would not recommend at all. Took my 10yr old car in to have the water replaced. By Fords repair it's says to replace the timing belt and tentioner, because the timing belt tentioner is bolted to the back of the water pump. They called 15 minutes after opening to tell me the timing belt was in great condition and didn't need replacing. Even though I requested it. After I was assured it was in great condition, it wasn't replaced, $800 and 3 weeks later, the timing belt broke. $3k later, it's till doesn't run. They dont follow Ford procedure. Find a better mechanic.

  Thomas Whited
4 months ago
So here we go. I have a 2012 f150. Started having issues out of the transmission. Looked up the symptoms to find there was a recall on the transmission lead frame. I call Hunt Ford. "Yes that's under recall. We have the part and there will be no charge since it's a safety recall." Awesome! I schedule the service, and have to take the day off. The day of comes. I like to be sure so I called before I went. "Just want to be confirm there was no charge?" "Correct it's a safety recall. No charge." Awesome!So I get there prepared to wait for the 2.5 hour job. A service agent comes up to me. "Can you describe the symptoms?" Absolutely. I run through it. "Yes that's the transmission lead frame. "Unfortunately, that part is on back order and we do not have it. Also, the warranty has expired, so it's going to cost $1400 for us to fix it.""Um I was told TWICE there was no charge. I was also told that you had the part here.""We're very sorry. The person that told you this (TWICE) should have read the warranty information.""So I just want to confirm what you are telling me. One, I was told no charge TWICE. Two, you have the part here. Now I have taken a day off work, you want to charge me $1400, AND YOU DONT EVEN HAVE THE DAMN PART?!""We're very sorry sir.""I'm done here. Sorry isn't going to fix my truck."The only reason I'm giving 2 stars is because they were friendly. Otherwise it'd be one.

  John Campbell
2 years ago
Once again I went to have a vehicle serviced. This time my wife's truck. I have to say I was completely satisfied, as well as very pleased concerning The care of my wife's truck. We also brought up that she didn't have the extended warranty like we thought we did have on her truck. We made sure that we had an extended warranty by the time I left there. Not only that they gave me what I would consider a very good price on it. Hunt ford not only took care of the customers like they were your own family, but they also take care of the veterans, active duty, all of our military community and their families. I would highly recommend going to this place to have your Ford vehicle serviced. They have appointments you can do it online so that way you don't have to just do a first come 1st serve. I was greeted professionally and friendly. And if I had any issues with any of the vehicle they would have come out notified me before they did any work on it. And there were no problems with the truck it was well taken of. I want to thank the entire staff at hunt ford, again I would highly recommend going to this place to have your Ford vehicle taking care of.

  Richard Estes
11 months ago
It was very easy to orser the part and schedule the repair, at which time they to3kd me how long the repair would take, and that's how long the repair took. It was a good experience, and all the folks with whom I interacted were very friendly, professional and respectful.

  Caleb Reeder
11 months ago
The worst service center experience I have ever had. Took my F150 ( 2020 , 27, 000 miles) in for a weird rattling sound in July of 22. Had it a week and they said " We cant replicate the sound, but if it does again bring it back." So I dealt with it for a while. Took it back recently, same issue. Again , had it several days, but they cant replicate the sound. When I called them to check the status, they said they need me to come up and ride with someone to point out the sound......ok, fair enough. So I went up there, first guy they put with me couldnt even hear me talking to him, so he suggested we go back and get someone younger......his words. Next guy definitley heard the sound. He said it sounded like something was loose in the exhaust. So we go back, he tells one guy ( kenny) he hears the sound but Kenny replied that hes done with it, like really? So I guess he didnt care anymore , so he told the service manager. So they put it on a lift , told them to call me when its done. I get 10 minutes down 65 and they call, and I quote , " we cant hear anything wrong , but if it does it again bring it back". So I basically wasted my time . One of their guys heard the sound, so they checked it for 10 more minutes and basically said, we are done come get your truck. Trading in my Ford tomorrow and going with a car company that atleast acts like they give a damn.Service: General repairs & maintenance

  Kevin Khan
2 years ago
On travels with my camper 9 hours from my home. A Charge pipe blew off my Diesel and put me in a bind (loss of power). Hunt Ford Service had the part on hand and made it their mission to get me back on the road quickly!! Service was impeccable! I really appreciate what they have done for me.Please consider them for your vehicle servicing needs.

  john spellman
11 months ago
bought my vehicle from Ashton , have to say very pleased with my truck an the sales lady , Hunt ford is the only people I want working on my truck I drive a 1 1/2 one way for the great service they provideServices: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Taylor Boian
2 years ago
I can always rely on Hunt Ford to get what I need and do a great job! Never had any problems with scheduling appointments or getting parts ordered in even when it s busy. I ve also always been treated with respect and like I deserve to be driving the car I m in. I ll continue to go to Hunt for my service.

  Jennifer Nikki Halpin
2 years ago
I have 2 other Ford dealerships that are closer than Hunt, but I don't mind driving 45 minutes out of my way to make sure that my car is serviced the way it should be. Hunt Ford has always taken care of me and I know that I can trust them, therefore they will forever be my primary source of service for my car!!Service: Oil changeService: Oil change

  Susan Williams
2 years ago
A very nice and very personable everyone is here. We have bought 2 vehicles at Hunt Ford in the last 2 years. Now we get all of the work done at Hunt Ford.Service: Oil changeService: Oil change

  Molly Downey
3 years ago
We receive excellent service each visit! The staff is friendly and accommodating. You won t find a better dealership than Hunt Ford...Service: Oil changeService: Oil change

  Michelle Antle
3 years ago
Work performed quickly and efficiently! Schedules me to get in pretty quickly with my crazy work schedule. Wendy always takes great care of me when checking out too!Service: Oil changeService: Oil change

  Anthony Glorioso
2 years ago
We only use Hunt Ford. We drive from Bowling Green because the service is exponentially better than the Ford dealer in town (in both service and sales).Service: Oil changeService: Oil change

  Megan Morton
2 years ago
Friendly staff. It took longer than expected to fix our vehicle, with some problems along the way. In the end, the car was fixed and they made it right. Happy with the service.

  Jacky Kingsbury
2 years ago
They took my car in at assigned time and had it completed in good time. Everyone was professional and friendly. Great value also!Service: Oil changeService: Oil change

  Desiree' Boils
2 years ago
I made an appointment to see if there was something wrong with my truck. After an hour they said everything came back great and there was no charge. I don't know of a lot of places that would do that now a days. Thank you all so much.

  Ed Reesor
a year ago
Hunt Ford is a good place to get everything that you need for your automobile are truck very good service

  Mandi McBride
2 years ago
Very courteous and professional staff are here. I have always been greeted with a smile from first purchasing my vehicle here and every time I m in for maintenance.Service: Oil changeService: Oil change

  Richard Wingate
9 months ago
Best place I've found for service on my f450 king ranch

  Khalis Mccullon
2 years ago
Great experience! Made me feel welcome and at ease. Took care of all that requested. Exceptional service!!Service: Oil changeService: Oil change

  kimberly stradtner
2 years ago
They were awesome about getting me my rental quickly and promptly. Wendy rocks!

  Steven Whitlock
3 years ago
I went with my brother to have his truck serviced and I was surprised by the staff and the great service.No waiting around, fast and friendly service.

  Jamie Wyatt
3 years ago
The sweet lady who makes the appointments and takes care of billing is always super friendly and takes care of everything I need!Service: Oil changeService: Oil change

  Jacquelyn Wilde
2 years ago
Friendly staff, nice waiting area, quick service, and clean building! 10/10 recommend :)Service: Oil changeService: Oil change

  Mary Midgett
2 years ago
Fabulous service! Would highly recommend Hunt Ford. Franklin,Ky!

  Mandy Thurman
2 years ago
Love Hunt Ford and trust them with all of our vehicles!Service: Oil changeService: Oil change

  Chance Woodward
2 years ago
Vehicle was serviced as if I would have serviced it at home. Very pleased with the quality of service.Service: Oil changeService: Oil change

  Aj Keating
3 years ago
Fast, friendly and professional each time and Ms. Wendy is great!Service: Oil changeService: Oil change

  April Nuetzman
2 years ago
Hunt Ford is a great dealership with awesome service.Service: Oil changeService: Oil change

  ROBBIE DEEL
3 years ago
Wendy did a great job taking care of usThanksService: Oil changeService: Oil change