Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Barnes
2 months ago
Over the last few years I have bought two new sets of tires from Walmart in Frankfort and had them put on there, the problem is that they tightened the lug nuts so tight that you can't get them off when you have to do something else to your vehicle, and they can't reply and say they torque them because I was standard there watching the guy and he didn't, I had to replace my brakes and it took two days to get one lug nut off. If you were on the side of the road you couldn't get it off for nothing, this is the second time The did me this way

  David Raisor
5 months ago
I know others have had off experiences as for mine, they had good tires at a great price. Backed with rotation and balance for as long as you own the tires or bad either. Friendly staff, over all would recommend

  M B
3 months ago
Took a while but they did a good job. Have someone drive separate so you don t have to wonder Walmart for 4 hours.

  S Butts
a year ago
Auto center opens at 9am on Sunday. I arrived at 9:18am. I wanted 4 new tires & oil change. Four hours later, they haven't started on the tires and wasn't quite done with the oil change. Really! This is a bunch of sloths. When I arrived there was one guy in front of me ordering 4 new tires and one couple who were changing out a damaged tire for a new one. That's it. How can it possibly take this long for this service? Unbelievable. I won't be back. I won't due any future business with Walmart. The store has already gotten bad enough when you have to do your own price checks on the app and check yourself out. I would give them a -1 if I could.Service: Oil change

  Stephanie Miles
a year ago
Worst experience I have ever had. I dropped a tire off to be repaired and they said that is would be a long wait so I said that was fine, gave them my information, and said I could just pick it up the next day. They said they would call when it was ready.Well almost 24 hours later I hadn't received a phone call, so I called them. They put the manager on the phone and she said that the guy who took our information the day before wasn't there the next day to ask what to do with the tire! Really so that wouldn't have warranted a call to the customer? They had my info. At any point they could have picked up the phone, called and ask what we needed done. Terrible customer service. But all that aside, she said she would have it taken care on in 45 mins to and hour. So I let it go and said okay. Well an hour rolls around and i show up to get the tire and it's still not done. And they tell me again it maybe a min before they can get to it. So not only do they have horrible customer service but they are just flat out disingenuous and irresponsible. I didn't have high expectations going into it but boy was this experience infuriating. I would not recommend them for anything, this was just a tire who knows if they could even be trusted to work on a car.

  Amy Myers
a year ago
I was driving through KT when I blew a tire on my trailer. I was able to replace the tire with my spare, but noticed it needed air and the other tire wasn't looking too good. I went to this Walmart Auto Center and purchased another tire. Once these guys understood my predicament, they dropped their current jobs to help me out, knowing I had been on the road for four days and was another 4-5 hours from home. I am grateful to know there are still such kind and helpful people out there.Service: Tires

  Devin Blamer
2 years ago
Needed tires. Came here for tires. Could not get tires.I came here needing a set of four new tires. Before I ever made the trip, I attempted to call ahead and schedule an appointment. I'd say "no answer", but it's actually worse than that. A machine answered my call, kept me on perpetual hold while reassuring me that my call was "very important to them", and then about 10 minutes later told me that my call could not be answered and hung up. This has happened every time I've tried to call them. Strike one.So I decided, whatever, I'd just drive up there and see if I can get some service in person. I managed that much, but it was then that I was informed that they could not install tires due to a lack of certified techs. Apparently, they only had one certified tech and two trainees, so they could only do oil changes and such. Strike two.They told me I could make an appointment and get my tires put on another day, so I figured I'd try that option. When I asked for a time after 4 PM due to having to work until then, I was told that they close at 4 PM due to the tech shortage, despite the website staying that they close at 7. So the appointment option was also no good. Strike 3.In summary, if you need an oil change or whatever, I'm sure they can made a decent go at that. But if you need tires, go elsewhere. 0/10, would not recommend.

  Rocky Parker
8 months ago
Waited around for almost 2 hours longer than I needed to because they forgot to text me to tell me my tire was ready. Not a fan of waisting my time because they can't do their full job.

  Chastity Fontaine
5 years ago
Tire blew out on our camper. Internet said they open at 7. Pulled in at 6:15 and napped in the parking lot til 7. Went to the door and found it locked with sign saying opens at 8. Went inside, killed 30 minutes before my husband strolled on back to the automotive only to find that they had indeed opened at 7, just never changed the sign and apparently don t unlock the door either. Husband gave them our rim and the lady told us we would have to wait 1 hour 10 minutes and $110 for a new trailer tire. Went outside fooled around hooking up a DVD player for the kids. Husband went back in later to check on the tire. They were trying to sell him rim and all from the shelf. We thought they were putting a tire on our rim. If not, why did we have to wait and hour and 10 minutes for them to pull that off the shelf and hand it to us to put on ourselves. I would like to thank the gentlemen who told us about Big O tire a mile down the road. We are receiving excellent customer service there!

  Charles Newman
a year ago
They were slow and would not fix a broken lug bolt, cost them a sell for a new tire.So I purchased 1 tire instead of 2 and it took 3 hrs to get one tire put on.

  tahje ochs
6 years ago
If you are ever unfortunate enough to come to this Walmart for any auto work, make sure you have absolutely nothing to do that day because they take absolutely forever for any service. I came to get a 4 new tires put on and was told it would take an hour, hour and a half at the most. I have now been here for 2 hours and my car is still being worked on while another gentleman told me that he was going to have to wait at least two hours to get an oil change. Make sure your schedule is clear before coming in here, because this will never be an in and out situation.

  Matthew Hunt
5 years ago
I was unaware that it took 4 guys to work on one tire and it still take over 3 hours to get the job done. The customer service in the auto center was completely awful. The person working the desk was so out of line and rude taking person calls while waiting on customers and had the audacity to act like it wasn't her problem that it was taking so long. She shouldn't be the contact person in auto if she's going to act like her job is hell.

  Sandra Glahn
5 years ago
Dropped of car for 2 new tires to be put on. Shopped for 1 1/2 hrs checked out with groceries. They were still not done with the car. Stood there and watched the associate talking to another associate instead of finishing up with my car. Finally complained after another 15 minutes of waiting. I understand if your just slammed with work. But not when your just chit chatting while I'm standing here waiting with 200.00 worth of groceries, and a 35 minute drive to get them home.

  Beatrix Blitzer
4 years ago
Tried calling them for over a 45 minute period and no one picked up. Had a battery question. I give up and drive 30 minutes to get a new battery because it was cheap (i'll give them that) and was told to bring back the core. I did that. Two hours before they close. No one was there. So I called. No one answered. I went back the next day again, two hours before they close and one of the bay workers said "They already took the till and closed down because we are short staffed." There were three people working in the bays and NO WORK being done. I finally got in touch with the store manager who is going to refund my money for the core battery but there is no way I am ever going back there.

  James Mattingly
2 years ago
I called and spoke to Don. He was VERY helpful and got the tires I needed and out in a fairly timely manner. Also shout out to Marc and the other guys in the tire dept. They were busting their @$$ to get customers helped. And a big THANK YOU to the lady in Electronics that actually answered the phone and went to get Don on the phone. All in all a good experience. The whole store is just WAY UNDER STAFFED!!!Service: Tires

  Dennis Roberts
2 years ago
40 miles from home I Pulled in the lot with a wedge under my valve stem keeping air in it. One car in the bay 3 bays empty and only 2 other vehicles parked in parking spaces out in the lot. I go inside to have the associate tell me "We don't take walk ins and we're booked". I ask "so you can't help me even though im sitting in your lot with a flat?" She says "NOPE" and walks away. I left and reaired the tire at the gas station and luckily I made it to get one elsewhere.

  Nick Coomer
5 years ago
My wife took our van here for a tire that wouldn t hold pressure and to rotate our tires. After three hours of waiting The mechanic told my wife that they couldn t do anything. Said that the tire wasn t the problem and that the shocks were messed up displacing more weight and causing the tire to flatten. When she left on her way to school she noticed that now the steering shakes which it did not do before taking it to Walmart. Instead of going back for more poor quality work I took our van to tire discounters which was able to fix the flat tire by replacing the valve stem. Thank goodness my wife didn t agree with Walmart and get all new shocks. These are the mechanics people warn you about and we will never go back. Come to find out a friend went to the same store and had the same issue with steering shaking after leaving walmart. They re scamming people, beware!

  Scarlett Tracey
4 years ago
I stopped in for an oil change around 4:30. When we came into the back door, there was a sign saying the hours were til 5pm instead of 7, as usual, til further notice. So, ok. I go in, wait a solid 5 minutes til a lady comes to assist me. It was 4:28, she told me it was too late to get an oil change due to the 5pm closing time. I suggested that on the printed flyer it should state the time that the last car will be brought in for the evening. I also suggested that they didn't use the abbreviation of "LTE" in the notice, most folks don't know that means "Lube Tire Express." This was frustrating. The lady obviously had an attitude about my response, but that entire exchange could have been avoided if all the information was provided. I almost always avoid Walmart anymore because the employees could care less about customer service and I hate the self scanners. I will say this; I wait tables and bartend. My restaurant closes at 10 pm. If you walk through the doors at 9:58, I might not like it, but I will greet you with a smile and give you the best experience I can. Walmart could use a few lessons in customer service and courtesy. Thanks.

  Zack Biggins
a year ago
Not real mechanics...rude and took 2 hours to change a tire after they told us 30mins

  Sandy Whisman
a year ago
Got us in quickly and took care of our issue. Was during the holidays and sub zero temperatures, but they took good care of us.

  Michelle French
6 months ago
Called guy answered sounded like he was super busy but took the time to look up a price for me

  Michael Hollingsworth
5 years ago
Went for an oil change during normal business hours, and the department was closed due to short staffing. Now sitting at Valvoline, who clearly knows how to appropriately staff their shifts.

  A Z
2 years ago
Bless their heart. They re just trying to do what they do. If you want to pay double go anywhere else in Frankfort. Decent service for the price.

  Crystal Nicole
5 years ago
They need to teach Shannon some customer service skills Just because you hate your job don t be nasty with customers I didn t make you choose Walmart Tire Lube Center !

  Kenneth Michael Beck
6 years ago
The lady at the counter was rude as hell, never again! She looked at me like I was stupid, yet wasnt explaining anything to me. I wish I could have punched her in the throat but I kept my composure. -jackie

  Ken Holbrook
a year ago
Bad service they didn t pick up the phone when I called to ask about a spare tire.

  Elexis Alsabrook
a year ago
Short story, they don't open at 7 a.m like the website says. I was at Walmart around 7 a.m and there was no one there. When I brought it up to customer service they said it was a common for this.

  Jessie Bickers
4 years ago
Was told it would be 30 minutes for an oil change. I was the first person there at 8 am, & it took 4 hours. DO NOT GO HERE!

  frank robinson
a year ago
Poor service damaged my vehicle didn't even get service right but I was crunched for time so I had to use

  Lori Denhart
8 years ago
They open at 7, and no one was even here until 8. Mind you I was the first customer here at 8, it's been over an hour and I am still waiting on my car.