Neil Huffman Chevrolet GMC Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kim Crossfield
a month ago
Aaron Hinton the service manager is absolutely Amazing! Neil Huffman is so lucky to have him ! He went above and beyond for me to help get my vehicle fixed ! I will never go to anyone else .. Most Honest person I ve met in service industry! Adam was wonderful to work with very professional! Thank you both very much .. Neil Huffman service department is amazing..

  Natalie McMichael
a month ago
We started using Neil Huffman a little over a year ago due to poor experiences with the Louisville GMC dealers. We could not ask for a better place to take our GMC vehicles. The staff are professional and respectful, the service is done correctly and timely. Thanks to everyone there for making our experience so positive!

  Mark W
3 months ago
I had let my mileage go a little over for my oil change. The Huffman Team was able to get me in on the same day so that would be prepared for my long trip in 2 days. I appreciate their flexibility to get me in on such short notice great job, Huffman Team!

  BillyJo Avy
4 months ago
Adam was very patient and kind when I came in with a thermostat issue. I was told by another dealership it was going to be $1600. Adam did not want to discuss the cost until they found out what the specific problem was that caused the code to appear. My repair did not cost what the first dealership quoted. I appreciate people that do not try to make women look stupid when it comes to car stuff. I know my fair share and only work with the people that treat me with respect. I will refer all of my friends (especially women) that need repairs done to go see Adam.

  Shane
4 months ago
The strike created some issues with getting my part, however, Adam and the service department worked very close with me keeping me updated weekly. Great service department, it's rare to have something like this in Frankfort. Kudos to the Neil Huffman group!

  Bethany Bryan
2 months ago
They did a great job on my ford explorer. They had it fixed ahead of schedule and within our budget. We will be using them again.

  Denise Kennedy
a month ago
Everyone was extremely polite and helpful. Waiting was pleasant as well and we were asked repeatedly if we needed anything. I'll be back for certain.

  Misty Seitz
5 months ago
Aaron, Adam, Selena and all Neil Huffman Service Team have taken excellent care servicing my Buick Lacrosse. They always have went above and beyond to trouble shoot and make sure my vehicle is in top condition. I am grateful for Neil Huffman Service team and the friendly way they take care of me and my auto needs!Services: General repairs & maintenance, Tire rotations, Oil changeServices: General repairs & maintenance, Tire rotations, Oil change

  Wesley Shearer
2 weeks ago
Neil Huffman gets you in and out when doing a service on your vehicle. I am very pleased with their service dept. and defiantly will return. Usually have you done quicker than expected.

  Wes Mosure
6 months ago
Seems like no matter which Chevrolet service center I use, they all have a very similar feel and service. Both of which leave something to be desired. Poor if not minimal waiting area and choice of refreshments. Bare minimum friendliness and care if not indifference towards you as a person and your car. Being a veteran, I do ask for a discount if it is not offered. Typically, that is anywhere from 10-15% off the total... not so here, it was maybe 5%. Also, it seems so rare now for any place to actually charge to use a credit card, they charge 3%. Basically, only a few dollars short of the military discount, so that covered the credit card charge.Also the price per hour of labor at Chevrolet Service centers seems significantly higher than any others, I also use Toyota Service Centers and similar services are for sure cheaper at the Toyota Center, plus the customer service is better too.Just my two cents, take it or leave it.

  Emil Magel
2 months ago
Outstanding service and attention to my schedule.. replaced as card and did card reader for navigation now works great and under warranty too who knew..

  Tim Hendren
4 months ago
I worked with Adam in the service department who was great! He kept in touch along the way during repairs and handled everything with the warranty company to have the bill taken care of!

  Pea Gee
4 days ago
You gotta be kidding! Set appointment to have transmission fluid changed and possibly replace tire pressure sensor. My wife had the day off and took my vehicle in. She was presented with over $1000 dollars of upsell (expected) which she declined.After waiting 3 hours, she paid for the service and came home. I looked at the service invoice in disbelief. The idiots there had changed the engine oil tried to charge over $800 for tire pressure sensor and sent my wife home. I contacted the dealership about the problem but they never had the decency to even call me back.What a joke of a dealership....idiotsps....my vehicle had over 3000 miles till next oil change and my appointment clearly stated transmission and my wife told them that was what she was there for....Waste of money and time...Service: General repairs & maintenance

  Greg
2 months ago
First time GMC owner was referred to Neil Huffman for service work. Great attention to detail and in and out in a timely manner.

  kyjulip
a month ago
Honestly the last visit here for service was the best. Trust this team to do you right. I know I do! Thanks guys.

  Andrea Smetanko
2 months ago
After we had trouble with another Chevy Dealership contacting our warranty company to get our vehicle fixed we decided to give Neil Huffman Chevy a try. Justin took care of everything and contacted our warranty company got the parts ordered, in, and installed within 1 week. It was over two months and the other dealership hadn't made any progress and wouldn't even return our calls. It's a farther drive but it's worth it to us to return.

  Cheryl Greer
2 months ago
Went right according to schedule, no hang time .Everybody pleasant and prices a lot cheaper than Jiffy

  David Rutledge
a month ago
Justin was very helpful in service. He is a credit to your dealer ship

  Lori Brown
10 months ago
Had an appointment at 1:00 pm didn t take my car back till 1:45. I looked at my receipt and not sure if I had a tire rotation done which was supposed to have been done. So at this moment I m not 100% satisfied. The times I ve been at this location I ve had excellent experience. So everyone can have an off day; maybe short staffed or whatever but would have been liked to been notified of them being behind so I didn t have to stay there all that time. But at the end of the day it s ok.Service: General repairs & maintenance

  Craig Gillispie
2 months ago
I have been coming to Neil Huffman GMC for several years and have always received excellent service. The service advisor listen to your concerns and get your vehicle right in. At Neil Huffman it is very easy to make an appointment that works for you. Everyone here is very friendly and helpful, Iive in Lexington and drive to Neil Huffman for quality service and that s way I also went to them to buy my new GMC truck.

  Sharon Tyson
a year ago
I stopped by the dealership to inquire if a part could be ordered for my vehicle. I was immediately greeted by a service representative who asked Adam Humphrey to assist me. Adam took care of ordering the part and had it installed within a few days. I appreciate his assistance and will highly recommend Adam to friends and family.

  Ryan Pratt
10 months ago
I recently had the pleasure of visiting the Neil Huffman Chevrolet Service Center for maintenance on my Silverado, and I must say that I am thoroughly impressed with the outstanding service provided by Justin Harris. His dedication, knowledge, and attention to detail exceeded my expectations, leaving me with a truly remarkable experience. Justin's passion for his work was evident as he confidently explained the recommended maintenance procedures and patiently answered all of my questions.Not only did Justin demonstrate an impressive understanding of Chevrolet vehicles, but he also exhibited a remarkable level of expertise throughout the service process. His meticulous approach to diagnosing and resolving issues with my Silverado was truly commendable. Justin went above and beyond to ensure that every aspect of the service was performed with utmost care and precision, resulting in a noticeable improvement in my truck's performance.What truly sets Justin apart is his genuine commitment to customer satisfaction. He consistently kept me updated on the progress of the service, providing timely and transparent communication. Justin's dedication to ensuring my complete satisfaction with the service was evident in his willingness to go the extra mile to address any additional concerns I had. His professionalism and genuine care for his customers' needs truly made a lasting impression on me.The overall experience at Neil Huffman Chevrolet Service Center was exceptional, thanks to the exceptional service provided by Justin Harris. The entire staff was friendly, the facility was clean and well-maintained, and the service was completed within the estimated time frame.I highly recommend Neil Huffman Chevrolet Service Center, particularly for the outstanding service delivered by Justin Harris. If you're looking for a service center that combines expertise, professionalism, and a customer-centric approach, look no further. Justin's dedication to excellence truly made a difference in my Silverado's performance, and I am grateful for his exceptional service.Services: Auto battery replacement, General repairs & maintenance, Vehicle Inspection

  Wendy Delli
a year ago
This was the best service that I have ever received. Transmission was going out on my Yukon. Took it in on Monday evening and because they had one in stock was able to get it replaced by the next day! WOW incredible work by the Service and Parts Team!!!!!Service: TransmissionService: Transmission

  Ami White
9 months ago
I have worked with Adam twice now and he is amazing!!! He is very friendly and will go above and beyond to get you in and out.. Thank you Adam for being an outstanding service writer!!! Your the best!!!Service: General repairs & maintenanceService: General repairs & maintenance

  Tim Conner
a year ago
Initially was pleased however as I was using my truck to clean my yard a few days after the service I located a lug nut in the grass. I looked and found that it had came off my front passenger wheel. I then checked the other wheels and found that one of the lugs on the passenger side rear wheel was not tightened down as I could literally take it off with my hand. This is not satisfactory and I was not happy.Services: Tire rotations, Oil change

  Gayle Brown
2 months ago
Justin was courteous and the service work was completed in a timely fashion.

  Tanisha Smith
a year ago
This place is awesome and really cares about their customers. I caught a nail in my tire and the next available appt wasn t until Monday. One of the guys was able to get me in and out the same day once I let him know what had happened. Thanks again for taking care of me guys!!Service: TiresService: Tires

  Larry Edelen
10 months ago
Adam was my contact with my recent visit for my 2013 avalanche. Adam clearly did a good job for me particularly in the area of communication via phone call and text. If I need to return to Neil Huffman I would certainly look for Adam to be my contact person again. at the end of the day the work was done properly and I m grateful.

  MARGARET LANGDON
8 months ago
Absolutely no complaints. My car was started on at my appointment time and was done quicker than I thought. The customer service here is amazing.Service: Oil changeService: Oil change

  Brenda Greer
a year ago
The team here from sales to service have always done a great job for me. Being treated with respect and dignity goes a long way. I will continue to drive the hour and 15 minutes for that kind of treatment...Services: Tire rotations, Oil changeServices: Tire rotations, Oil change