AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marilyn Brophy Nichols (Hope)
a week ago
Have always been treated with respect? Very helpful staff! Thanks for being kind

  Jessica Marie Harp
a month ago
Terrible! Smart mouth little punks working Friday night. To busy gossiping to help customers wouldn't help look for items. Just lazy!

  Mikhail Minturn
2 months ago
Super rude customer service, I asked if they replace battery terminals and the guy just said no and hung up, definitely not going there for my car needs anymore

  Rachel 1860
10 months ago
This place has the best customer service in town! When my car needed to be jumped twice in one day, I headed to AutoZone thinking I needed a new battery. An employee named Matthew tested my battery and determined that it was fine, so he set to work trying to figure out why my car wasn't starting properly. He cleaned some corrosion off my battery and made sure everything was connected properly. After some mechanical detective work, he deduced that my starter was the problem. Unfortunately, it seemed to have given out entirely, as it wouldn't even start with a jump. I thought I was going to have to get my car towed, but Matthew showed me where the starter was and how to get it started in a pinch by tapping it with a metal tool while someone else turns the key. I will still need to get the starter replaced, but I was so relieved that Matthew had saved me the hassle of finding a ride home and getting my car towed from the store. I was quite impressed with his level of expertise and the fact that he had taken time to figure out what was wrong with my car and share a trick for getting it started. AutoZone has definitely earned my loyalty!

  Adam Fields
9 months ago
A person I believe his name is Chris helped me showing me what was needed for my car. Also he helped me understand the code reader on my broken down car. If it wasn't for him I wouldn't have transportation thanks.

  John Dunn
a year ago
I had to make a trip do to a flat tire last week. It was around 7:00 at night and I was not looking forward to changing this tire. But the. Staff was amazing. Kevin working there was helpful and knowledgeable and got me in and out in no time with what I needed! (Schrader valve removal tool)

  Steve Pace
2 years ago
Great store. The staff is always extremely helpful and the products we need is always available. I'd like especially thank Chris the Assistant Manager for helping my wife with an emergency battery install.He was professional and polite. We will definitely be coming back for all our auto part needs.

  TheLordRumfish
a year ago
Manager flatly said they do not work on Priuses (I had a headlight out). He had no follow up suggestions or friendly advice on how to change it. You can do better than that.

  Jason Webb
2 years ago
If you earn a $20 rewards credit you should use it the day you earned it. Otherwise, if you go back a few weeks later they will tell you that they do not see a credit on your account. The people at the store will play dumb and not look into it for you and when you email customer services they will play dumb too. The will tell you the credit lasts for 90 days, but that is complete bull$hit. It lasts until they feel like deleting it off of your account. Which for me was when I attempted to redeem the credit. I have been a customer for 25 years and it took me almost that long to earn my first credit. So you can definitely see I am not a frequent auto parts customer.

  Damon Steger
4 years ago
Went in not knowing if it was a bad battery or alternator. Was greeted soon as I entered and before I could finish telling them what I was there for, he was already walking past with tester. Talk about great help. Turned out to be battery and he didnt push none on me and gave me a list of batteries from 60 to 160. I'd highly recommend them.

  Sarah Hicks
a year ago
Employees are rude. And they either don t have what you need and can t get it or they order the wrong thing. The shelf prices are wrong and ring up higher than what the sticker says and when you point it out they get rude with you like it was your job to make sure prices are right. I ll just go to Advanced Auto where everyone I ve dealt with so far knows how to speak to customers.

  D Sand
7 months ago
Great service. Had a battery replaced on Mother's car.

  Kierahn
4 years ago
I've used this store for parts an untold amount of times . These mechanics are experts and will get the job done and are extremely generous with their knowledge and assistance!!!! They go above the standard and if it wasn't for that kind of commitment from them there are quite a few times I would have been out of a vehicle much longer than I was. Usually my go-to for smaller and accessory parts

  Jamie Alcorn
a year ago
Service was fast, they had what I needed and got me in and out. Always nice and clean.

  Crystal Grice
a year ago
The assistant manager Sy is an awesome employee knows a lot about the job and really makes ladies feel welcome highly recommend visiting if he's working?

  Mary Martin
7 months ago
Wonderful and helpful staff. I appreciate their assistance

  Josh Meece
2 years ago
Definitely will not be back to this store! employees are extremely rude and unhelpful. at least the 2 i dealt with were, had 2 questions and it seemed like a bother to either of them to answer it especially MARK. horrible customer service! wont be back unless some sort of attitude change happens.

  Ashley Gaines Backup Acct
3 years ago
Clean establishment, easy to find. Employee was nice, helpful and grabbed all the correct things I needed. I wasn't hounded about buying extra items. Overall I've had great experiences when visiting this store.

  Dan Ray
a week ago
Great bunch of guys !!

  Amanda Miller
2 years ago
Mark was absolutely wonderful and so helpful. I can always count on the guys at this autozone when something random occurs and my mechanic shop is closed. If they are able to help they will and if it s something they don t know they will do their best to find an answer. Thanks guys for all the help you ve given me over the years.

  K Ream
a year ago
Extremely helpful staff from the time I walked in the door and checking out!

  Monty Moyer
3 years ago
Wanted 5 lugs they had a box Of 20 and guy couldn't find box.then my nephews wife wanted this sticker set because it was purple and same dude couldn't get it to ring up. Knew I should of went to advance 1st. Sure as hell will in the future.

  Maranda Chambers
4 years ago
These guys offer to change my bulbs for me in the dark and rain after both my lights burned out. They helped me find a reasonable tool set. They were amazing.

  Linda Long
3 years ago
The worker creeped out my young adult granddaughter when she was shopping by following her around in the store. After she told them she didn't need any help. Not cool.

  Karen Bowne
6 years ago
The staff here is great! They are super friendly and knowledgeable. They make suggestions based on what is best for me and my vehicles even if it means they don't sell me anything.

  Ronnie Davis
a year ago
Double ordered a part Frankfort ky store can not return the part honestly the guys working there don't know how to use the computer system now I have to drive 18 miles to another store to return the part so it's going to cost me around 7 bucks for gas completely crazy.

  Teresa Doss
a year ago
The manager was very helpful and sold me the right bulbs I needed for my van

  Diane Lay
2 years ago
Went here to get a service manual for my camero. The guy behind the counter hands us a used torn up manual with yellow pages...we ask to buy one...and his reply was..."I have to call Daddy and see if we can sell this" so before you go to auto zone to buy car parts...you might to have dude call Daddy and see if the part you need is for sale...lol lol

  Tyree Young
a year ago
Great customer service from John Watkins and Kevin Pierce. Enjoyed my visit a lot

  Andrew VanMeter
3 years ago
Amazing. Couldn't find the reverse light we needed for an older car and the employee pulled it up on their machine and we found it. Gotta love them rewards too.