Rider's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Ellis
2 months ago
Amy, Mark, and her whole crew at Rider s are amazing folks to work with and some of the most friendly folks you ll ever meet. They provide very honest service at a great price and I can t recommend them enough for your service and/or towing needs. Get in the know and check them out the next time you are in need of service or a tow.

  Sarah record yr Arena
a month ago
I don t even know where to start!Our Upstate NY to Fort Worth, Texas 3800 mile roadtrip started w/my amazing and dependable Honda 2018 CRV getting tuned up and checked out beforehand by my awesome hometown mechanic.650 miles of super easy driving then my dash lit up w/every message possible. Never seen before by me who has driven Hondas for over 30 years.After towing it with caution to a AAA garage(never knew they had one) , getting a quick fix & clean check -25 miles later my car, that I know well, lit up again with every imaginable bad message on my dash.Drove it to a close dealer. They have the computers, was my thought.Well, basically, they do have the equipment and ability to dissect my car but they do not have JR or Mark at Riders Automotive in Florence, Kentucky!!Their team is superb. They were understanding of my situation as we needed to rent a car - spur of the moment- to keep moving to Texas but leaving my car with strangers was a bit nerve-racking. They calmed me, communicated well on what they were going to do. After a very thorough and honest diagnosis they repaired my turbo and a radiator bracket for a reasonable price. They even kept my car for two weeks under lights in a safe spot.They are very good people.I highly recommend the Rider team . Thank you so much to your whole team as I know you also had a mechanic put my car back together again . My car drove like a dream all the way from Kentucky back home to NY and yes. It has 160,000 miles on it. Thank you!!

  Dan Flanagan
6 months ago
They have always done top notch work on my vehicles. They are friendly and professional. I hsve always been satisfied with the bill because they don't fix things that don't need to be fixed. They have towed a few cars for me as well. Fast and the cheapest I've ever gotten anywhere. I recommend them highly.

  Chris Lindsay
a year ago
My car engine blew up and my cousin came with his truck and trailer to tow me, then his truck went down. Needless to say, it was quite the Monday morning.Unfortunately, I didn t get a picture of him loaded up, but this was our situation broke down in Cincinnati.On behalf of Delivery Bros LLC, thank you for everything and I aspire to run our business with the same integrity you folks do!!!5/5 you folks are more than a towing and automotive service, you were super heroes on this given day. Thank you!!!

  Nathan Schuler
a year ago
Riders automotive is hands down one of the best shops in the area to get work done, good and honest work and mark is absolutely one of the best mechanics I know, I recommend riders to anyone with an automotive or towing need.Services: Transmission, Carburetor cleaning, Auto body & trim repair, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Painting, Auto glass repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Vehicle Inspection, Transmission replacement, Side view mirror repair, Auto detailing, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Auto sunroof glass replacement, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Auto windshield replacement, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto interior vacuuming, Auto body & trim replacement, Auto glass replacement, Car waxing, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Transmission, Carburetor cleaning, Auto body & trim repair, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Painting, Auto glass repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Vehicle Inspection, Transmission replacement, Side view mirror repair, Auto detailing, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Auto sunroof glass replacement, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Auto windshield replacement, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto interior vacuuming, Auto body & trim replacement, Auto glass replacement, Car waxing, Auto maintenance, Auto brake replacement, Battery, Oil change

  LeeAnn Bentley
8 months ago
Needed a tow and Riders came out within 1.5 hours on a Sunday afternoon! Excellent service from our tow driver Jesse. Polite and kind, he made the process as easy as possible. Will definitely use Riders again!

  Cherie Myers
7 months ago
I cannot say enough things about Rider s Automotive and how they rescued me and my family on my way to Cincinnati from Louisville. It was definitely a nightmare trip. Unbeknownst to us, my daughter s car that I was driving was leaking oil everywhere. I75 consumed 5 quarts TWICE after a hose busted. I called Rider s because they were the first that popped up when I googled plus they had almost 5 stars. Not only did they come tow me quickly, he sent someone in his son s truck to pick us up and take us to the bridal shower we were headed to. It was super classy and thoughtful. He also stayed past closing time to complete repairs so we could drive back home safely the same day. To my pleasant surprise, they also texted me the next business day to make sure we got home safely. I SO appreciate them and will never forget how they took such great care of us!! Thank you!!

  Michelle Miller
10 months ago
Had a tire blowout on I75 on one of the busiest sections in Florence. It was scary and I didn t feel safe. AAA sent Rider s to assist. What a pleasant surprise when I saw a familiar face, Jessie, coming to my rescue. You see Jessie worked for another company when I had a flat about a year ago and helped me out. What are the odds, truly fate . Thank you Jessie, thank you Rider s, Jessie is a keeper and thank you AAA for contracting with Rider s. Everyone reacted quickly to make sure I was safe. Once Jessie arrived I felt so much relief. He made me get in his tow truck to assure my safety, towed my car to a parking lot and changed my tire quickly. Thank You!!!

  sam forlenza
6 months ago
Rider's Automotive did a great job on our brakes! They are honest, fair-priced, and trustworthy which is hard to come by in the automotive repair industry. Rider's earned a new customer... Thank you!Service: Auto brake repairService: Auto brake repair

  JB Hall
3 months ago
These guys did a great job on my brakes, which were a mess, AND did so at a much lower price than was originally quoted. Will definitely use them again.

  Chelsea Lane
a year ago
Jessie was amazing! He was very accommodating and worked very hard to meet all the needs I had and was able to answer any questions I had. He was very honest about everything and had great communication. He went out of his way numerous times to give me the best service possible. I will definitely be using them again and recommending them to others.

  emma & jaelyn
7 months ago
Ryders was very easy and the process was very smooth Jesse was our tow driver and he was amazing he was kind and very professional. was satisfied he made the whole situation easy. very respectful and nice!

  Bernie Zeller
10 months ago
My car died and I had just had a hip replacement two weeks prior and was stuck on the side of the road. The owner s wife Amy insisted on coming in her personal car to get me to make sure I got home safe and she had her son bring the tow truck for my car. AMAZING that she cared that much!!!! I would recommend this company to anyone!

  Dan Scheid
a year ago
Jesse came out and helped tow my car from admittedly a very difficult spot! Super nice dude, got it done in like 10 minutes, and then he was on his way! Was contracted through AAA and from request to arrival it was also only like 25 minutes. Overall fantastic experience, would highly recommend

  Christina C
a year ago
AAA sent a tow truck from here when I had a flat Tire. Jessie was super helpful and was able to fill up my tire so I could take it here to get plugged. He called ahead for me and let me know what it would cost. They were able to plug my tire even though they were pretty booked up.Service: TiresService: Tires

  Melanie Harbaugh-Sharpe
a year ago
Jessie was dispatched by AAA to change out my tire. Upon arrival he learned the spare rim was rusted and it would not be safe to put it in. He recommended they could take care of it at their shop and I'm sure they could but I have an account elsewhere. He was very polite. I appreciate his attention to my family's safety. He gets 5 stars in my book.

  Chuck Wisdom
a year ago
Jessie came to tow my truck Friday, lil late posting this. But I think this young man needs credibility for his tremendous work and professionalism. Not only was he on time, but called when he was on the way, when he got here, he was quick to load my vehicle, I could immediately tell he had been doing this a while. If possible, please let me know of a supervisor I can get in touch with, so I can let you know personally how much it meant to me.

  Patty Chamlee
10 months ago
Jessie came out thru AAA to change my tire. It was a very difficult job because the lug nut covers were swelled in place. It was Very difficult to remove them! He was very patient, persistent, & professional! Excellent service! Highly recommend him!

  Ginny Maschinot
a year ago
Wonderful experience! Dispatch lady was super nice & a pleasure to work withTow driver: Jessie was top knotch! He moved the vehicle quickly but yet with such grace. Extremely courteous & well round young man. A true asset to this comoany.We will definitely use this company when the need arises.

  Dylan McDaniel
9 months ago
Jesse's commitment to phenomenal customer service will certainly have me returning to this business, should the need arise. He treated my vehicle is if it were his own. Please give this man a raise!

  Clare Short
8 months ago
JR is awesome, they ve beat local prices every single time for the same work, they re efficient and easy to work with. We won t go anywhere else. We ve used them for multiple cars, almost 10 repairs, and a tow. 10/10 recommend.Services: Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Engine repairServices: Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Engine repair

  Charles Hemphill
9 months ago
Super good people to work with, I was 7 hours from home on vacation and they went above and beyond to get us to a rental car establishment and not to mention had our vehicle repaired within 24 hours. God Bless you all. Highly recommend the professionalism at this business. Thank you!!

  Gen Sicaeros
11 months ago
I was at a rest area with a flat tire, I needed help quickly. I looked up places nearby and they were the nearest, and with excellent ratings. I also looked at other places a mile or so around, but what people were saying about this particular place was what made me pick them. I was skeptical. However, a few minutes into my interaction with them made me comfortable.I swear that one of their mechanics looked like Brad Pitt, except all covered in grease, a little thicker than, but he was definitely Brad Pitt's twin. Hope that is also a selling point!They had me on the road quickly, and I had thought it would cost me like $40 to $50, but it was just $29, I was like "Whaaat!?"Thank you Guys, you saved me! I was able to continue my road trip, and I shall never forget you.Service: Auto tire replacement

  tamika zook
a year ago
Jesse was awesome in getting my truck secured and safely out of the driveway to get it off for repairs thank you!Service: General repairs & maintenanceService: General repairs & maintenance

  Angelo Rosace
a year ago
My car broke down and they were able to come tow me very fast and tell me exactly what the issue was. Turns out my battery died. They were very fast and Jesse was extremely friendly and helpful. 5/5 would use again.

  Cassidy Morrison
a year ago
Jessie was amazing! Saved the day by showing up within 20 minutes vs another company quoting me 3 hours. Was very friendly and loaded my car up and had it on its way fast. 10/10 would recommend :)

  Luis Gomez
a year ago
Jessie came on time and tow my car quickly to it's destination. A+ service! Thanks!

  Hilltop Bikes
a year ago
We were on our way to California from Pennsylvania when our truck broke down just a mile from Riders. Two locals stopped and helped us push the truck and recommended this shop. Most shops were either closed, or only worked on semi trucks. The tow truck arrived quickly, and the driver was friendly. He was very knowledgeable, and he was able to diagnose the problem on the spot. The shop owner gave us a ride to a hotel to stay at for the night. The truck was done by noon the next day, at a very reasonable price. Richards Automotive went above and beyond, we were treated like family. If you ever need automotive work done this is the place to go, they truly care about their customers.

  Renee
a year ago
I needed my suv towed. AAA used this company to send to me, and Jessie was outstanding. Very respectful, made sure we understood everything Very kind gentleman!!! I will use Riders in the future for repair needs because of Jessie

  Mark Ungerbuhler
4 months ago
Had a nail in my tired and took it here to get it fixed I was out in less than 30 minutes thank you very much if I ever need anything I will definitely come back here