Kerry Volkswagen Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Judi Godsey
9 months ago
Used Kerry Nissan service not volkswagon.Getting an appt is extremely difficult. No answer. No ability to leave message or schedule online. Required 10 attempts before call was finally answered.Blonde customer service attendant seemed annoyed with my service requests. I feel she did not accurately represent my concerns even though I respectfully stated them numerous times and even shared photos of a problematic sensor. She was almost argumentative.Following the service, no one went over what was done and the overall condition of the car. Just received a generic checklist type of report.Inquired about some of the benefits of the customer loyalty program (eg. what does complimentary trip service include?) and no one knew not even the cashier who checked me out and praised the program.This customer service experience was disappointing and I am not looking forward to returning. However, the work on the car seems mostly satisfactory.Services: Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Vehicle safety inspection, Oil change

  Craig Risheberger
a year ago
Katie (girl at the front desk) was great! She remembered my face from my last oil change 6 months ago so I really appreciated that. That alone speaks volumes to me. My car was completed very quickly and she was right out at the front desk when I returned to pick it up! Really couldn't have asked for more in service! Honestly, I'd give her a raise for being so professional.Services: Tire rotations, Oil change

  Caroline Reid
7 months ago
Kerry Volkswagen is one of the rare service shops with integrity. They are truly amazing, kind, well-informed, and professional. I will recommend them to anyone with a VW. They make sure you and your vehicle are well taken care of and they treat you with the utmost respect, which can be hard to find. They make sure you get the best value and that your vehicle is in better shape than when it went in. Thank you for always taking great care of my Taos!Services: Vehicle Inspection, Oil change

  Danny D.
a year ago
The actual cost was unexpectedly lower than the online estimate cost of my sceduled maintenance. The paperwork detailing what they did to the car, in my case a full inspection, fluids, and tire rotation, is easy to read and shows me exactly what issues if any there are. Generally a great customer service experience as well.

  John Ekpe
a year ago
Reception was great and the service time okay. However, though I was informed of a recall that required a fix, after routine oil change I was told that the recall couldn't be fixed because a tool or program was down. Remediation: to be done in a year time which is at next oil change check in. Make sense? No.....Service: Oil changeService: Oil change

  Rick Hatton
a year ago
I had to make 2 trips to get a annual oil change. First time I went this girl said it would be a 3 hour wait because they only had on lube tech working. I asked if I could make an appointment but was told they were booked out for almost 2 weeks. I went back the second time and was treated very good by the lone service advisor but was told there was a recall on my car but I would have to come back again because the equipment needed to do the recall was not working. So with gas pricing where it is I now will make 3 trips instead of one for service. Poorly run operation in my estimation.Service: Oil change

  Brandon D
a year ago
Great service, and excellent customer service! Will definitely go there again. This dealership is approximately 40 minutes away from my shop. There is another Nissan dealership that is basically around the corner and I choose to drive 40 minutes away because of the great service!Services: Steering & suspension repair, Auto maintenance, Battery, Oil changeServices: Steering & suspension repair, Auto maintenance, Battery, Oil change

  Toy LaFollette
9 months ago
Alisha at the front desk couldn t be any more accommodating to take care of my needs- service was done in a timely manner and she was beyond nice - Thank You Kerry Nissan!Services: Auto brake repair, Oil changeServices: Auto brake repair, Oil change

  CreditUturn
a year ago
I've always had a great experience with the Kerry Florence VW service department... no unnecessary appointments for a simple oil change & tire rotation (unlike many of the other Hyundai dealers) and their service professionals treat you like one of their own family too!Service: Auto maintenanceService: Auto maintenance

  Andrew Harris
a year ago
It was very clear that I was not buying a car because both the salesman I spoke to and the manager made it seem like a chore to talk to me. I wasn t angry or raising my voice. They just didn t want to deal with me. I went in because I bought a car less than a month ago from the store and the oil light came on even though the oil wasn t supposed to need to be changed for another 3000 miles. The sticker said it was changed previously at a Kerry dealership. Even when I talk to the salesman on the phone he said that was unacceptable and didn t make any sense give the specs of my car. I checked the oil myself and wiped it on a paper towel and it was a dark caramel color which is not normal for oil. I asked them to do it for free since none of that really made sense and it seem like it was on them and they charge me anyways made it sound like I did something wrong while asking them about it. Very poor experience overallService: Oil change

  Ben Simmons
a year ago
They got right to me. Very professional and courteous. I added things several times and they worked it in and got it done fast. They worked with my schedule and business. Great work. Ryan in particular was really helpfulService: Auto maintenanceService: Auto maintenance

  Alphonse DeCaro
10 months ago
The service writer (blonde) made me feel like I was annoying her requesting an oil changed. Not a good representative for Kerry.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  PinkDaisy
9 months ago
They are always very professional and really fast! They even wash my car! Great customer service

  Willy M
a year ago
Not bad service, even though every time I am there I have to explain to them I have a service contract for my vehicle. They then look at the computer and say, "oh, yeah I see that" . Are you not able to figure it out while we go through the whole exchange for service? Or would you go ahead and charge me if I didn't say anything ?Service: Auto maintenanceService: Auto maintenance

  Amy Schulte
a year ago
Easy drop off and pick up. I needed a loaner car but none were available for months ahead. So had to make 2 trips. All day appointment.Service: Auto maintenanceService: Auto maintenance

  james noe
a year ago
I was greeted and taken care of in a courteous and professional manner for my 15000 mile service and the wait time was very reasonable for it being a slower time of day. On a side note there was a vending and snack machine but no coffee that I could see so bring your own if you plan on waiting a while.Services: General repairs & maintenance, Tire rotations, Auto maintenance, Oil changeServices: General repairs & maintenance, Tire rotations, Auto maintenance, Oil change

  Kul Dahal
9 months ago
I have an appointment at 8:00 am. I drop my car 7:50 am in morning. My advisor wrote 9:15 am drop up time and out by 12:15 pm. Very frustrated. Need to improve timing.

  Myrtle Byrd
a year ago
I had 2 new tires in the back, oil change and recall for the trunk latch. The tech did a great job. My car drives so smooth.Services: Tires, Vehicle Inspection, Oil changeServices: Tires, Vehicle Inspection, Oil change

  Josh Edwards
a year ago
Dropped for a communication w scan tool issue and they did not fix the problem. Their scan tool was able to connect to it so they said it wasn t problem w the car that it was w my scan tool. I ended up finding a blown fuse that they couldn t findService: Electrical repairService: Electrical repair

  Chris Stallings
a year ago
Made an appointment when I was getting my oil changed for a cv boot leaking. Brought it in on the appointment date and time only for them to look at it and say yes it needs it. So had to reschedule another day to come back when they get the part to have it actually worked on. No reason they couldn't look at it while it was on the lift getting the oil change and actually have the part there when I had to schedule the appointment.Service: General repairs & maintenance

  roberta cummings
a year ago
They was very nice and polite , the only thing that upset was time it took me 3 months to get in and 3 months to get my engine replaced , 6 months with out a car was very hard me , along with car payment and car insurance I had to pay double for rides because gas is so expensive !!!!!!!! Other than that was it was ok and Eric kept me updated thank u so muchService: Engine repair

  John Williams
10 months ago
Always a pleasure interacting with Kerry VW service. Shelby is extremely knowledgeable and very customer-focused.Service: Vehicle InspectionService: Vehicle Inspection

  Betty Ryan
a year ago
Great service friendly associates and I feel peace of mind knowing that my car is in good working condition and that I'm not being taken advantage of. Good job to all the workers over there Service: TiresService: Tires

  Ron Zastowsky Jr.
a year ago
I had taken a 1000 mile road trip and had some Hankook tire issues. I stopped in and even though it was busy and close to closing the performed a safety check on my vehicle for me. The staff were wonderful but couldn t help me fix my issue due to time and part availability. I had already contacted Hankook and started a claim and then reached out to Hyundai customer service both companies are trying to push the responsibility off on each other. Let me say if you want customers to stop going to outside dealers then help them at the factory dealers. I had to take my car to another store and buy another two tires to get back on my trip (850+ miles from home) as a dealer Kerry was great as a manufacturer both Hyundai and Hankook are falling short.Hyundai claim ##ch495450AndHancook claim #20183450Hopefully someone can explain why a 30k milesCPO car had all 4 Hankook tires band shift inside the tire. (Not unlike the 19 they are recalling now) due to manufacturing defect.Also, witching mileage but out by time Hyundai falls even shorter since it was a trip interruption and AWA could of been used. I shouldn t have to replace 4 tires that are still 6/32 thick and foot 100% of the cost.Ron Zastowsky

  TheDivineCactus
a year ago
They were quick, and gave me information on what my car needs, but the only downside is that it was more expensive than other places for the oil change.Services: Tire rotations, Auto maintenanceServices: Tire rotations, Auto maintenance

  Mark Martin
9 months ago
The folks there were extremely nice and helpful. I will use this business to get my Nissan repairedServices: Tire rotations, Vehicle Inspection, Oil changeServices: Tire rotations, Vehicle Inspection, Oil change

  Cindy Ankenbauer
a year ago
Amazing service. Ryan was really good about keeping me up to date while I was in waiting room. They patched a tire for me alsoService: Oil changeService: Oil change

  Bill Schilling
a year ago
They replaced a leaking fitting and recharged the AC system. Very professional, kept me informed of every step and detail. Love their service!Service: Auto A/C rechargeService: Auto A/C recharge

  Elizabeth Vickery
a year ago
Very good experience. Eric Bongle, service advisor, is always so helpful and makes each visit a personal and professional experience. I trust his advice.Service: Auto maintenanceService: Auto maintenance

  Kenny Trentman
a year ago
We bought a 2023 palisade. Justin was our salesman, and he was very nice and really knew what he was talking about, would tell anyone looking for a new vehicle, go see him, he will treat you right.