Kerry Hyundai of Florence Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mik Scites
2 days ago
Do not buy a car from this Dealership you will never be able to get service when you need it. We needed emergency service on our vehicle and they were not able to even look at it until a month out. We had to take it to Columbia Hyundai for service. We bought 2 Vehicles from this dealership at one time and never will again. Go where you know you can get service. Very bad customer service. Never again.

  JC Griffin
8 months ago
Always great! The service techs that have worked on my car have done great work! I appreciate that because I purchased one of the N performance vehicles and I'm pretty picky about it. The only complaint I've had about this place was the fact I wasn't given something to drive after a fuel injector failure 60 days after purchase. The GM let me know they didn't have any vehicles available because of the shortage during this period so I guess it's understandable.Hyundai corporate did reimburse me for my rental fees.I guess my only complaint would be they should at least have a recommendation or have a rental company that they work with for these situations where they don't have cars available. Other than that. this is a very modern, nice professional dealership!

  Dan Allen
4 months ago
Ready to take my new sonata in for service. I called to get an appointment for an oil change and tire rotation and was told I did not need an appointment that I could just come in between 9:00 and 5:00 Monday through Friday and it would take an hour or so to do my work without appointment. When I showed up the next day I was told I need an appointment. I protested but that was the best they could do. I left and later called for another appointment. Again I was told I don't need an appointment. Just bring it in and they'll take care of it. I went back in and was told it was going to take 3 hours because there was four cars in front of me. Not good service.

  Cindy Langferman
7 months ago
Great service experience at this dealership. My first time there and check in took a minute while they got all my info. Service performed in less time than expected. Lounge was clean and comfy and quiet. Only complaint was temperature - it was FREEZING in there! Overall very happy. I will not hesitate to give this place my business again in the future.Service: Vehicle Inspection

  GoMadMama
7 months ago
Got an oil change and a tire rotation that is standard with my warranty. Left my car and went on to work. Got a text and a call to let me know that it was ready, which is nice.Staff was friendly and knowledgeable.My car looked exactly like it did when I dropped it off.

  Jim S
4 months ago
Uneventful 1st oil change. The salesman remembered my name after nine months! Took 45 mins longer than estimated, but I suppose that's pretty good these days?

  Keisa Carroll
7 months ago
When I first arrived the receptionists sat at their desks and did not acknowledge me at all. There was no one else in line and one of them was eating. A good morning or hello we'll be right with you would have sufficed. But I had to say something in order to be acknowledged even though they clearly saw me standing there. I advised the rep I wanted 4 new tires on my car and that I would keep my 1 good tire as a spare. She claimed she understood yet when I picked up my vehicle she informed me they kept my one tire on and added 3 new tires. I reminded her of what I actually requested to which she nonchalantly brushed it off without even so much as an apology for the misunderstanding. I love my car and have owned 2 Hyundai sonatas over the last 13 years but the staff I continue to encounter in these northern Ky establishments leave a lot to be desired.

  Bill Clark
8 months ago
I would love to rate it higher. Alyssa is extremely friendly and nice and was wonderful to work with. But the mechanic team did not rotate the tires, something that i had paid for them to do. I caught it right away and Alyssa got them to correct it in 15 minutes. That was a very concerning experience moving forward though. The wait for completing the service was also 2.5 hours. They did a good job catching an issue with a tire that needed patched. So there was still a lot of good. We have taken cars for years at Kerry Toyota and it s been a great experience. We are newer to Kerry Hyundai and it is just so much different.Services: Air & cabin filter replacement, Tires, Tire rotations, Vehicle Inspection, Oil change

  cyndi newbury
7 months ago
They went above and beyond on this visit! Loaner car MIA gave me 2023 Mazda SUV. Reduced my bill because one part under warranty. Love it saved me money big time! Always friendly and waited for me even tho was almost closing time. Big thank to Amy!

  Mary
7 months ago
The service was good. The only thing was your phone system. I don't know how many times l called, even tried selecting other depts. NO One answered the phone EVER!! in any dept., I can't imagine how much business you must be losing, and I hate to say it, but I will actually think twice about coming back because you can't call to schedule an appointment or anything else.Service: Air conditioning

  Amy Urquia
7 months ago
Recall service for my 2021 Kicks. Been trying to schedule an appointment all year but call keeps getting unanswered. Finally talked to someone and my appointment ended up being dropped. Person checking me in didn't record my number correctly so waited over 5 hours. My car has the only car seat and I have a 2 month old at home. I have no choice but to Uber back and forth. Our day was put on hold for absolutely no reason.Service: Steering & suspension repair

  Marty Butherus
7 months ago
Amanda, my service advisor is relatively new but very friendly and helpful. She genuinely tries to help you as much as she can. Troy (I think is his name) worked on my car (an Ioniq 5) and as usual, does a very good and thorough job. He even put my car on to charge when it was done. Tracey took me to work and picked me up since I had multiple repairs/recalls. She is very friendly and made the rides comfortable and enjoyable. I have been very happy with my service visits to Kerry Hyundai.Services: Electrical repair, Auto body & trim replacement

  Robbie Sizemore
8 months ago
I had two vehicle serviced in the same week. People I dealt with were professional and nice. Picked up one of the vehicles, after hours, which was in for an oil change and tire rotation. When pulling out from dealer lot I noticed a vibration. Turned around and brought vehicle back. Spoke to service department the next day and told them I felt one of the wheels was not tight. Received a call back within the hour to confirm I was correct and that problem had been corrected. When I arrived to pick it up that night I received two free oil changes which was unexpected but nice. The other vehicle was serviced without incident.

  Brenda Barnes
7 months ago
My engine had seized up. A recall had been issued on my Tucson. Kerry Hyundai got approval for the parts from Hyundai. They replaced the Long Block Assembly into the engine. At no cost to me. Otherwise, it would have cost me around four thousand dollars. They loaned me a nice Santa Fe for the six weeks. They had my Tucson. They treated me very well

  Robert J Fabre
8 months ago
The service was excellent and Alisha was very polite and hospitable. She noticed that my first two oil changes and tire rotations were free when nobody else had told me that. Thank you Alisha for your excellent support!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Shawn Hryb
8 months ago
Where to start? I purchased my Hyundai sonata from them in 2018. Upgrades were included, but took longer than expected for the car to be ready.A little over 5 years and 130,000 miles later my engine started knocking. Took vehicle to my mechanic. He mentioned that Hyundai has had this issue and I should take it to the dealership to see if they could help. Dealership wouldn't see my vehicle for over a month. When I finally delivered the car to them they told me the battery needed to be replaced (I had replaced the battery 6 months prior). They then told me that I could pick up the battery and return it to where I purchased it for a refund. When I went to the dealership to pick up the battery they said it got sent out with the others.Two months later they informed me that my vehicle was out of warranty and they would not be replacing my engine. I have yet to hear about pricing, cost, or timeline to replace the engine.I can not wait for this horrible situation to be over. I will not be doing any business with this dealership or Hyundai in the future. Thank you for sending multiple text messages for my feedback.

  Mona Spence
7 months ago
These people are over and above friendly, Rob and Mitch make you feel like friends. The service department is on time. Just the best dealership we recommend to all our friends. Thank you

  Allen Buis
a year ago
Came in to buy a new vehicle and had a great experience. Salesperson-Bill (best I remember) was the best. Absolutely no pressure. He listened to what we were looking for and then gave us options to look at. Showed us the vehicles then let us look at them on our own. Loved that! Drove from Somerset KY to purchase from them. Thank you for a quick, no pressure purchase.

  Grace Shockney
8 months ago
Justin was so helpful! It was my first time buying a car and he was amazing every step of the way. I never felt pressured during the process and felt that he really had my best interest, wants, and needs in mind at all time. I cannot recommend Kerry Hyundai enough, especially Justin.

  Lori Brownfield
8 months ago
My car was held hostage for 7 weeks awaiting a part to repair the handle on my door. The part was on back order.Service: General repairs & maintenanceService: General repairs & maintenance

  soper6196
7 months ago
One Kerry dealership is bad, they all probably are. I wouldn't ever go to a Kerry dealership again. ANY Kerry dealership. Kerry Mazda lost my business completely... I'll spend my money elsewhere. Anyone who values their hard earned money should seriously consider doing the same.

  Dan Ferguson
8 months ago
Clean facility. Staff unengaged. Came in only for a recall that focused on software, they tried to up sell non-related service. Two hours to complete what the recall notice cited less than an hour.

  Vanessa Theile
7 months ago
Dud take appointment, so drive from Ohio to Kerry, only to be told they couldn't take us until after 1:30. We couldn't wait that many hours, so it was a wasted trip.This us the 1st bad experience I had, hoping everything goes back to how it was.Services: Tire rotations, Oil change

  Shannon Reed
8 months ago
Had a last minute emergency before going out of town; my battery died. I called and they were able to get me in for a new one immediately. What lifesavers ~ I can t tell you how much it was appreciated.Service: BatteryService: Battery

  David Foeder
8 months ago
Review for Kerry Nissan. I was in a pinch, needed quick service without an appointment, you got me in and out in a couple hours. Thankful for your handling of my situation.Service: TiresService: Tires

  Linda Herman
8 months ago
Horrible service sept. They fixed my car and as soon as I drove it again my engine light came and they couldn t get my Kona in until August 25th. Ridiculous. Also I would like to say they had it in the service sept for 9 days. I had to get my brother to pick it. A soon as I got home from vacation and drove it the first day the engine light come.Service: Auto maintenance

  Rick Hatton
8 months ago
Could not make appt. for oil change. Was told they were 2 months out. Went in person and waited for 2 hours. Young girls behind desk very unfriendly and uncaring. Horrible customer service. Same thing happened last year. No better this year.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Diane Kelly
7 months ago
On the days I bring my car in for service the employees are very helpful. They always explain any issues I ask about. Great group of employees.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Wiper blade installation, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Wiper blade installation, Oil change

  holly rector
7 months ago
The service team is great! Wonderful, friendly service and my car was ready way faster than most places.

  Stacey Christ
7 months ago
This is the only dealership I will bring my car to. I love that I found a place that I can trust to be honest and not try to swindle me out of every dollar I have. I will always be a faithful customer to Kerry Hyundai.Service: Oil changeService: Oil change