AAMCO Transmissions & Total Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melissa Kurch
3 weeks ago
We have ENDLESS troubles with our expedition! But the one thing we can count on for anything transmission related is the team at AAMCO! They always squeeze us in, always keep us updated, and their customer service is THE BEST! Blake has especially taken excellent care of us and because of his service and the mechanics there, we will always go back! Keep up the good work!!!

  Spenser Isaacs
3 weeks ago
This location is the best. Best people and best service I ve come across in the greater Cincinnati area. Worked with me price wise on multiple things I needed done and did good work. Super helpful and friendly, only place I ll go!

  William Abbott
a month ago
Dropped off overnight and finished next day for transmission fluid and filter replacement. Found part at a significant cost savings. Performed task so vehicle can go another 60,000 miles. Friendly personable service. 2nd time I have used AAMCO. Will use again shortly on another vehicle.

  Galagatron
a month ago
Called and asked for price and was told 2400 at first then was told he would call me back to get an exact quote as he needed to check to see how much a master kit would cost. Did not call back. I called the next day. He said he hadn't asked yet. This was the manager. He said he would call me first thing in the morning. Did not call all day. I drove up there. I asked how much would it cost me. I was then told up to 4000. I walked away. I noticed their garage had trash everywhere and their attitude was a I don't care kinda feeling. Run away!

  Bethany Strange
4 months ago
I am so, so pleased with my experience at AAMCO on Dixie Highway. Blake was fantastic to work with he explained everything, kept us posted about the progress of the work and finished in a timely manner.

  Lilly Dominguez
6 months ago
I was referred by take 5 oil change and glad I was! My car just needed a transmission fluid change and they did it within hours. Got my car same day. Very professional. Will definitely be referring friends and family.Service: TransmissionService: Transmission

  Stephanie Solano
a year ago
Blake was super helpful and patient with me the entire time! As a woman I was a little hesitant because sometimes mechanics take advantage of you but he walked me through the entire process and explained everything! He helped me find the best payment plan that worked for me and my car was ready in a day and a half once I signed the paper work! Definitely recommend these guys to anyone! My car drives like its brand new now!Service: Transmission

  Allan Summers
7 months ago
I had my car dropped off and it was ready within one week.. everything was working perfectly even got a discount that I wasn't aware about..Service: TransmissionService: Transmission

  Rick Lutherbeck
10 months ago
I took my vehicle in for service, after about a week, they told me that it was completed and that I could pick it up? I made it home and shut it off, and when I started it, the same exact code came up on my OBD scanner. I am not pointing fingers, but now I had to have it towed back to Ammoco, and now have to go another week or so without a vehicle? I hope that Ammoco can make it right with me as a customer?Service: Transmission

  Missy Kurch
a year ago
Demi was the first person I reached in the middle of my emotional meltdown about my transmission going out. I just put an $8000 engine in my expedition and 6 weeks later this happens. She was SO positive and uplifting. She assured me that AAMCO would get my car there and they would take a look and diagnose everything for free and the tow would even be free if it was a transmission issue. Luckily, my insurance covered the tow but what a great thing for those without tow coverage! . She even stayed late after they closed to wait for the tow truck to deliver my vehicle, and to let me know it arrived safely. I have never experienced such amazing customer service!! The owner Fred was equally as wonderful. Everyone told me AAMCO will charge me too much. Not true!! I would have paid more in a heartbeat just to get the kind of service I received with them. I will HIGHLY recommend them to everyone and I will always go back. Ford told me they could not even look at my expedition until 6/15/222!!! AAMCO had my transmission rebuilt and ready for pick-up in 4-5 days! That is a record! She runs beautifully and we are so pleased with the service we have received with AAMCO. They are wonderful people there and I could literally go on an on about them! Thank you Fred, Demi, and crew for taking great care of my baby! :)Service: Transmission

  Stanley Claypoole
a year ago
I asked for a quote for a transmission flush with filter. The quote was between 150 and 240. I arrived to a $334 bill that only shows labor for $334. They didn't flush it. Instead they changed one of two filters (didn't know there was a second when I asked. They are a transmission shop. Instead I get the cops called on me when aamco Karen said she was the manager and nothing I can do. Im now banned for life so go here if you want to get something you didn't ask for for 3 times the regular cost.Services: Auto engine diagnostic, Oil change

  Ashley Love
9 years ago
My husband and I accidentally put too much oil in our car and it had been leaking out on the driveway. When we started it up to put it on ramps to change the oil ourselves, the car had gone up in white smoke and needless to say, wasn't safe to move it to a shop. We called around and AAMCO was our choice of shop. We had it towed there and discussed with Kevin that we needed an oil change and the radiator flushed. He had told us that they would inspect it with all the problems we said we were having. He was very kind and professional, seemed to be very knowledgeable. He later called us back to let us know that the problems we were having, it had affected the motor and it would cost too much to fix. He had already done the oil change and when we went to go pay him, he had told us that it was of no charge. We can't get our car towed from AAMCO for a day or two, and they said it was perfectly fine. I definitely recommend them to anyone who needs work done on their vehicles. They are reasonable with pricing and are very polite. We will be going back for sure!!

  Chad Howard
a year ago
My girlfriend had just gotten a car through Carvana .Two months into driving it the transmission went into limp mode.Blake and his team new exactly what the problem was and had her back on the road in a week.Thank you guys you are awesome ,professional, and always willing to answer your questions or work with you in any matter.We truly appreciate your services ,and would recommend you guys to anyone .Thanks again for being amazing .Service: Transmission

  Danny Clark
a year ago
Demi, in the front office was very professional and helpful. You could tell she sincerely cares about the customer. Fred, the owner was also excellent. He was very accommodating and pleasant. I had a very good experience with AAMCO in Erlanger.Service: TransmissionService: Transmission

  Angela Walthers
4 years ago
I was so impressed with Tom. I called & he got me in immediately then called me about 15 mins later to tell me the problem. The communication was awesome - Tom called a couple of times to update me on the status of my Jeep. He even helped me navigate the payment options. I hope Tom receives the acknowledgement he deserves. We need more people like Tom in customer service.

  Matthew Hentenaar
2 months ago
Great service Blake was very nice!!

  supersmashbros512
2 years ago
This shop was a life saver and Tom was amazing! We got stranded and these guys went above and beyond to help us and get us back on the road! If you want good service from a shop who's employees care, this is the place for you!Service: Auto engine diagnosticService: Auto engine diagnostic

  Noel Ortiz
7 years ago
DO NOT do business with this place unless you want to get ripped off bad....look at the BBB previous complaints, these guys will make repairs with out your consent and then charge you a arm and leg! I had my vehicle towed there on 08/18 and had very vague communication from them all day 08/19, was given a range of cost and I advised DO NOT work on my car til I had a solid number....had no communication all day and then they called me at 5pm to tell me the car was repaired and to charge me about triple of what I would of paid had I went somewhere else...I fell victim to all the nice reviews and did not receive any good service what so ever!!!

  Robert & Catherine
2 years ago
The people were generous with their time and did not charge a diagnostic fee for checking on my transmission slip going on along with a hesitancy changing gears. We were travelling from Michigan on vacay and was worried about travelling back home. Left not paying a thing, but ackknowlegement of what happened when it did. HONEST SHOP! Thanks GUYS!

  Jonathan Narwold
9 years ago
I asked AAMCO to tow my vehicle from the Cincinnati airport and take a look at it. The repair sounded like it was going to be complicated, and I wanted my local mechanic to be able to look at it, so I towed it back to Columbus myself. Even though they were not getting my repair business, I was blown away by how helpful AAMCO was in bailing me out when I needed help at the airport. If I needed a repair in the area again, I would go to them without hesitation.

  Jess Mindel
8 years ago
Good experience! 2000 Honda Accord needed transmission work. I thought of AAmco first, and cannot say it without thinking the "beep beep" from the commercials. Kevin insisted on an inspection before recommending any work. Had the rebuild the trans and would do it again. Courteous and friendly, kept to the quote. Did a 1000 mile check and cleaned out some dust in it. Because of their service and professionalism, I took the car back a week later to have the rear bearings replaced. Again, honest quote and good work. Highly recommend!

  stephen dickson
5 years ago
Many, many problems. Short review: Don't go here. If you do, check EVERYTHING twice.Long Review (2k miles after the trans rebuild):1.) CHECK your warranty paperwork. The warranty paperwork showed the rounded off (down) mileage (according to them) so they essentially gave me a warranty for miles I had already driven.2.) All the work for my Explorer was done at this location despite being dropped off in Middletown. I was told it would be trailered down but the mileage reflected it was driven. When I got the truck back the first time it showed 100 miles more than the paperwork showed that they had gotten in at. When I raised this issue, they said it was only 36 miles both ways (72 miles), So that means #1 is true.3.) Check Engine Light came on 5 mins after I got it back. Scan tool showed a O2 sensor. Looked at the O2 sensor and it had a broken wire. I raised the issue with the shop and they agreed to fix it. I should not have had to raise the issue, it should have been fixed.4.) Apparently the vertical bolts supporting the transmission cross member are notorious for snapping off in the frame. This happened on mine as well. The shop saw fit to do nothing about that and rely on the 4 horizontal bolts to support the driveline. I was told about the bolts snapping but I was also told it was fixed. I brought this to their attention and they fixed it as well. If you have a 3rd gen Explorer repaired by this shop, check your transmission cross member for all the bolts!~Normally I wouldn't raise these next 2 issues but given the lack of care for my vehicle they seem pertinent.5.) Immediately after delivery I could tell the truck was braking differently. I was getting the pulsating feedback from when the rotors are warped. I was not like this when I dropped it off (I just had them done 3k miles before this). I don't have any direct evidence that supports that they damaged it but I know the condition changed while in their care.6.) Immediately after delivery I started getting a grinding when making a left turn. Root cause ended up being the front wheel bearing. Again, I just had these done in March (2k miles on the repair). I don't have any direct evidence that supports that they damaged it but I know the condition changed while in their care.All told, issues 3 and 4 were corrected. The O2 sensor was repaired and bolts were installed to support the crossmember. I was given gas money for the mileage driven in Issue 2. I was out my vehicle for another 3 days while they corrected these issues. I dropped it off at the Middletown location, it sat there for 2 days until they drove it down to Erlanger for repair.Issue 1 can be corrected if they provide me warranty paperwork with 100 miles more than the original paperwork. That would be the mileage that I took delivery of the vehicle (135500).If you use this shop, double check EVERYTHING

  John Enger
4 years ago
You guys are fast friendly and very knowledgeable when it comes to transmission repairs. Thanks again Tom and the rest of your crew for taking such good care of me while I was on my trip and needed an unexpected and inexpensive repair.

  Shocked Skull
11 years ago
Had a Trans rebuilt there and it has had nothing but problems. Everything was put off to being my fault not theirs. You can read all over Ammco websites and it shows a 3yr 36000mile warranty...not true you get a 1yr 12000mile with it. You have to pay ALOT extra for the 36000 (mine was almost 600 to add 24000miles)...and as for the iron clad warranty if you have a 4x4 it is not offered. The first quote I got was okay 2000-2300 but it cost me 3000 to have a 48re dodge trans rebuilt and I could have went to a performance trans that had 5yr 500,000mile warranty for 3300 dollars. I even explained my situation on that and was okay doing it at 2300 worst case......but now I have a truck that has problems and no warranty because I drive a lot. Communication is poor and as far as people go, stay away from Lonnie he is no good and if you can talk to Fred(Beechmont Aamco) you might get some where maybe, you can reason with him......and even when I would be in the lobby waiting for something about my truck I was watching other people come in and question their repairs ....also the same owner owns 2 other Ammco's in the cincy area .....labor charge for the disassembly and reassembly of the transmission alone was $795...that is utter BS. that's not parts, parts are another charge....I can go on and on but I think you all got the point

  Jim Eastman
9 years ago
Professional, courteous, and excellent work. The shop owner even went out of his way to pick me up at my home and drive me to the shop to pick up my Jeep when it was ready. You don't see that kind of service every day!

  Kim Davis
11 years ago
Aamco has a good reputation for a reason. They diagnose your car for free, they give you a good price, with a guarantee, and they fix your car in a timely fashion. Wouldn't take my car anywhere else.

  Chuck Campbell
9 years ago
My son's car broke down on a Wednesday Fred had it towed to his Erlanger shop. My son was out of town and picked it up on Saturday! Fred and his team were great. He has worked on several of our family cars.

  susan knasel
a year ago
I would recommend this AAMCO shop to all my friends! Fred is soooo nice and they repaired my shifter cable!

  Howie Stevens
2 years ago
Dealing with warranty companies are a challenge and as difficult as it was they got it worked out. I trust their workmanship know by observing that they do good quality work.Service: TransmissionService: Transmission

  Anthony Smith
8 months ago
Great people good service. Prices reasonable