HCH Collision Center
4.2 (53)
5608 N Dixie Hwy, Elizabethtown, KY 42701
(270) 765-2141
hardincountyhonda.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
HCH Collision Center is an auto body shop and repair service located in Elizabethtown, KY. They offer services such as oil changes, painting, body and trim repairs, and auto restoration. The center is wheelchair accessible and provides amenities like a mechanic and restroom. Appointments are recommended for services.
Services offered: Oil change, Painting, Body & Trim, Auto restoration.
HCH Collision Center Reviews Summary
Pros
- High-quality repairs and detailing services
- Efficient and expeditious work
- Excellent customer service and communication
- Professionalism and honesty in dealing with customers
Cons
- Issues with theft of personal items from vehicles
- Delays in completing repairs beyond estimated time
- Inconsistencies in repair quality and attention to detail
Suggestion
Enhance security measures to prevent theft incidents and improve quality control processes to ensure thorough repairs.
Positive Words
great, excellent, professional, helpful, friendly, pleased, thorough, honest, efficient, high-quality
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Corbin J
4 months ago
I have never in my life needed a collision center/shop until recently. My experience here and with these people was first class. They not only did the repairs to what I can only assume is the standard but I got my car back in better condition than I left it, and I dont even mean the body damage. They detailed the interior and exterior, but understand, my car was an absolute mess. The repairs left certain things operating better than they did from the factory. I am very grateful for their expeditious, quality work. Wouldn't go anywhere else.
T Nali
4 months ago
EDIT TO ADD: after posting this, I was asked to contact them. I did and describes how the area repaired needed to be buffed and have the paint corrected. The paint on the repaired fender is thin and sanding marks show through the paint. The paint is 2 microns thick and should be 3-4 at minimum. They refused to correct this despite claiming that they have a pre accident condition warranty Took my vehicle here after being hit. They took longer than estimated, left streaks from buffing it, scratched my tint, my door didn t close right and after they detailed the car, the backseat was brown like they didn t use clean water or had dirt left on it after putting the car back together. I had to go back twice after picking the car up to get it near pre accident condition warranty which by the way they only considered replacing my tint. When taking the car back to make them live up to pre accident condition they tried to charge me. My car also had over over 30 extra miles on it from when originally dropped off. Go elsewhere, even if it s a longer wait unless you want subpar workService: Body & Trim
Cesar Lopez
9 months ago
Well customer service was good. They took care of me when Geico wouldn't, but when I picked up my car noticed that a pair of $240 Oakley sunglasses were missing out of my car. So if you want your car fixed and stuff taken out of it and not replaced then this is the place to go.
Cesar & Rachel Lopez
9 months ago
Well customer service was good. They took care of me when Geico wouldn't, but when I picked my care up from them I noticed that a pair of $240 pair of Oakley's was missing out of my car. Really didn't expect them to ransack my car after taking care of it. So if you want your car fixed and items stolen out of your personal vehicle and not be replaced then this is definitely the place to go. Guess they had to get their money somehow.
Emily
2 years ago
Great customer service! They were willing to work with me to get my car fixed as soon as the parts came in. They were friendly and able to give me periodic updates. Hopefully I won t need them again, but if I do, I won t hesitate to trust them with my vehicle.
Emily Morse
a year ago
I received a call about my vehicle from over a year ago that I never paid. They let me know they fired an employee around that time for stealing money. They asked me to prove that I paid them and it's clearly their fault. Unprofessional. Took me a few days to collect all the stuff to prove I paid. Not to mention while my vehicle was there the communication about it was horrible.
Arlita
2 years ago
I don't recommend this placeHCH collision Centre carried out repairs on the driver doors, small part of the roof, pillars, rocker and floor also rear door.After collecting the car I noticed that thing are not ok. I noticed that they damaged my internal fitted sunshades, and 2 small cuts on the leather door, also my roof now is scratched too.All the above issues happened as HCH collision Centre does not know how to handle customer s cars. Now, I am left with 2021 (6 months old car) full of small damages.When I went to report this issues, I was told to go to Nissan to get work done under warranty.I even went to talk to the general manager Jill, but I was dismissed and told this is a warranty issues.I don t see how ripped sun shades, scratched roof or cuts on a leather can be reported under warranty.If you don t want to have the same issues as I had, pick a different place.Services: Painting, Body & Trim
Zac Young
a year ago
They did a great job, but it took months over initial estimated completion date to finish. I d get called a day prior or day of the estimated completion day and get told every excuse in the book of why it wouldn t be ready. Very frustrated, but it looks good so I ll give them a three.Services: Painting, Body & TrimServices: Painting, Body & Trim
Stephanie Schreiber
5 years ago
We had a great experience with HCH after hitting a deer with our F150. Dave was very thorough and explained everything to us. They were efficient with the amount of work that had to be done.We would definitely recommend them.to angone who needs work done
pam yerkes
3 years ago
Bob went above and beyond to make sure everything was taken care of for me. My car looks brand new and I couldn t be more pleased!! I would highly recommend them to anyone. Thank you for a great experience working with you!!Service: Body & TrimService: Body & Trim
Jennifer Smith
a year ago
3rd time putting my poor car in to their shop due to rear end accidents. Great service.... my car always comes out looking like a new vehicle
K Moriah Slade
4 years ago
They were very helpful and made the process easy and mostly painless. They used a texting service that updated me on the progress of my repairs. They even did extra work that they found with the best parts available.
Katrina Reeves
4 years ago
You Guys ROCK!! My truck looks better than new and only 3 days for repairs. Professional, friendly, knowledgeable. I'd give more than 5 stars!
Francois Venter
5 years ago
Friendly staff, took them no time to find out what needs to be done on my cars body damage. Con: not cheap if not through insurance. Even though I can source the OEM parts for less then they were quoting me.
Richard Sherrard
2 years ago
Hello I just want to tell you my car looks brand new inside and out and they was very Curtis see and I just love dealing with them I hope I don't have to do it anytime soon but if I do I do
Cliff Collins
2 years ago
When I got my vehicle back all my settings where changed: mirrors, seat, ac vents, radio stations. When I complained to the shop manager his response was So! , while raising his arms. He obviously didn t care a bitServices: Painting, Body & TrimServices: Painting, Body & Trim
Daniel Martinez
2 years ago
Very friendly and very professional. The collision work was excellent and the painting was factory. I say HCH Collision Center is better than any Collision center in the state.
Doug Sheroan
2 years ago
Russell has been very patient. Very honest and trying hard to find us a vehicle that fits our daughters budgets and needs
Scott Feather
3 years ago
Bob Campbell was very informative and professional. He made a bad experience into a much better one will recommend HCH collision center..
Timothy McQueen
3 years ago
Excellent customer service and work done right! Unfortunately second accident they've helped us with. We don't plan on using anyone else.
junglewalk
8 years ago
What a great body job your guys did on our red 2005 Mustang convertible, finishing just before New Years......The work done was absolutely perfect, including the right color on the paint job.....We were concerned, that a Honda body shop might have a problem restoring a Ford Mustang, but your guys work just blew us away.....Thank you so much....
Alyssa Thompson
5 years ago
They did great work on my Subaru and went above and beyond to work with me on cost and even did extra work! I have been quite pleased with their work!
D Bashaw
2 years ago
Looks like a solid job on my sons carJustin was very helpful and got his vehicle taken care of ahead of schedule.
Tom Postlewait
4 years ago
Very professional, quality work. Seamlessly worked with my insurance company. Highly recommend HCH Collision Center.
N. Conover
4 years ago
fixed my daughter's car after an accident. friendly & helpful. explained process to her.
calypso0441
a year ago
STAY FAR AWAY! They joyride customer's vehicles and apparently smoke in them as well.Service: Body & TrimService: Body & Trim
Nick Ylagan
a year ago
Always a pleasure working and seeing everyone at the collision center.
Lee Davis
2 years ago
Great job fixing my truck tailgate!
Allyson Branham
a year ago
Very kind, accommodating and helpful staff.
Odis Leath
3 years ago
Very professional, did great work.