Don Franklin Lincoln Elizabethtown

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennie Riney
a month ago
Red was wonderful! I came in looking for particular list of features and he was willing to spend the time finding it for me! He found the exact features I was looking for! All staff members that we dealt with were friendly and eager to assist with all of our needs.

  Miranda Mahoney
3 months ago
Hands down the best car buying experience I have ever had, and I ve shopped in multiple cities. Everyone working there is super friendly and personable, Red was our salesman and he was fantastic. I didn t get any anxiety through the car buying process like I usually do at other dealerships. And their vehicles are top notch. I HIGHLY recommend them

  Larry Osborne
a month ago
OUTSTANDING!!!From the handing over of our key to the great service desk personnel, to within one hour having the oil changed, tires rotated and all inspections, then to receive it beautifully washed/vacuumed/tires dressed - no charge for the FREE EXTRA of cleaning our MKX!By far, this is the BEST experience of all other car makes we ve owned!L and D Osborne

  Mike Cobb
a month ago
The service and professionalism was unmatched. Mr Brown was extremely helpful and ensured all my questions were answered explained everything about the F150. The service department was very attentive to my needs and truly is a standard bearer in the industry. I would highly recommend Don Franklin if you are looking for a new or used vehicle.

  Karen Colyer
2 months ago
We had some warranty work done on my Corsair that required taking down the headliner. When we came to pick up my car, there was a lot of dirt or grease all over the headliner, as well as a mark on my back bumper, but we brought it to their attention, and they cleaned it all up and fixed the bumper. So we are pleased. Thank you.

  Sharon W
3 months ago
Car was not scheduled for any work. Had issue with electronic seat control. Stopped in to make an appointment to have it checked the next week. Staff immediately looked at the car and resolved the issue while we waited. Outstanding customer service in our book.

  Virginia Hobbs
3 months ago
I had a last minute appointment for an oil change and my service was great. I got a loaner to keep an appointment down the street. A tire had shown a low level and they checked and fixed the leak. My trip was great and my car was ready when I returned to the dealership.

  Michael Brumfield
a week ago
Matt and Benny worked hard to make my purchase happen. However I was told the transmission had been flushed and there were two key fobs neither were true. Also had to go straight to the gas station as the car only had a �/8 th of a tank.

  Annie Teague
a month ago
I would like to send a special thank you to Mr.Benny and Mr.Gary. They were both helpful and supportive as I made the decision to get a new vehicle. Both of them showed patience and kindness as they spoked and answered my husband questions. I m so grateful I chose Don Franklin Lincoln Etown as my dealership. We have been dealing with this company (Pinkham) for over 20+ years.

  Michelle Davis
a week ago
The service department was great at helping me get my MKC back on the road again. Felicia was great at keeping me update on the progress.

  david higdon
3 months ago
Bought cars from this location for 40 years. David Akers has sold me several vehicles over the years. David sold me my first new car in 1984. He is still there, and is a good friend. Highly recommend this dealership.

  Daryl-Ashley Wagner
3 months ago
We had a great experience working with the Elizabethtown Don Franklin staff. They were very friendly and knowledgeable. If you re searching for a great car at a good price then this is where you want to go.

  Rodney Eskridge
3 months ago
We purchased a truck from your dealership in 2010. We were treated very well.Our 2017 Lincoln came from your lot. We have continued bringing our vehicles to Don Franklin because of the great service we have had.

  Mindy Burns
a month ago
Don Franklin in etown was quick with scheduling appointments. Got there for an oil change and it was less than 30 mins! Staff was super friendly! Highly recommend.

  Michele Russell
2 weeks ago
Benny Brown had a vehicle chosen for me to look at. He knows what I like and the vehicle was perfect for me. Mr Gary had the paperwork ready for me to sign and everyone that we dealt with was friendly and helpful.

  Steve Demers
3 weeks ago
Andrea asked me all the information that I needed, let me go get lunch while she searched, and had the exact vehicle I was looking for delivered from another dealership when I came back. Definitely goes the extra mile for the customer.

  Jan Fulkerson
4 days ago
We had our tires rotated and balanced. Getting the appointment was easy and when needed. Work was completed in a timely manner. No car wash as car washes aren t offered on Saturdays. No problems.

  Billy Blair
3 days ago
Friendly and willing to go the extra mile to make the customer extremely satisfied. And Matt and Gary were Great

  Steve F. Hody (Hud)
a week ago
Great place to get your car worked on they really take great care of you and your vehicle

  Ty Wolfe
4 months ago
Went in to look for a car. They were supposed to call me back on a trade in offer for my g70 and I am still waiting for the call. That was 4 days ago. I went to Swope and got taken care of the same day.

  Cindy Holland
a month ago
Setup appt, was seen on time. Friendly staff. Appt last about 30 minutes and that included a car wash. Excellent service.

  beth young
2 months ago
This is the best automotive dealership and service department in Elizabethtown. All of their employees are spectacular. I would highly recommend Don Franklin dealership.

  Orion Starfire
6 months ago
I don t know what s going on over there butBarb and Filisha were extremely rude when I came in to get my car, and then I witnessed them actually get into a physical altercation with each other. Matt rushed to me and profusely apologized seeing me in total shock and disbelief. One of mechanics brought me my car and Matt said the keys were in the car. I hurried and got out of there after signing the invoice. When I got outside I notice the car was running. I thought this was odd so I turned the car off to get in the trunk to put my stuff in the trunk. Then when I went to drive off my dashboard went haywire and the ABS locked up. I went back in to talk to Matt and he said it would be another week before he could look at it and another $800 in labor. This is after spending over $2000. I called my ride and a tow truck and had it hauled to another mechanic who told me they didn t even reconnect the O2 sensor and the yaw rate sensor and wheel speed sensors were never replaced, which is what I brought it in for in the first place! Don t go there unless you want to get robbed!

  Jeremy Loeffler
a month ago
Barbara, Steven and Felisha In the service department are the best. Always take care of me and my service needs correctly and promptly.

  Monica Wilson
3 months ago
Benny was great to work with purchasing my second Nautilus. As was Mr Buress with my 2022. It was a pleasure doing business with everyone at Don Franklin.

  chris petersen
a month ago
Great people to work with very friendly very accommodating there to help in any way.I feel like I've made new friends

  aimee hahn
2 months ago
Always so friendly! The service department is efficient and gets me right in.

  margie priddy
a month ago
Great guy's to work with. Found me a great car that I have been looking for.

  Michael Hill
2 weeks ago
First time taking my vehicle to this location Fast and friendly. Very professional.

  Thomas Stokes
4 months ago
Bennie Brown and company exemplified exceptional customer service with zero pressure selling! It was such a great experience!