Carl's Auto Care & Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Traweek
5 months ago
Can t speak highly enough of the guys here. Blew a fuel line after hours yesterday, gave them a call first thing this morning and within 30 minutes a heavy wrecker was hooking to my semi to get me to a shop. Fast, friendly service. Delivered the service they promised, with the price I was quoted over the phone.

  Chrystal T. Nelson, M.A. (The SoftWash Company LLC)
2 months ago
When I called for information, from the moment he first answered the phone, the man I spoke with was rude and spoke in a tone that suggested he sincerely hated to speak to me at all. When my friend went and got his car, it turned out they had torn the muffle nearly off the car when towing it.The reason for the one star rating is that they denied causing the damage!The vehicle was towed after dark; it was not ever off of the pavement (so nothing should have dragged against the muffler) and the damage was obviously caused from the tow hook and rollback. The damage was immediately perceptible (due to the loud exhaust and the muffler dragging on the pavement) but the owner or manager just said, "Not my guys," like they could not have possibly made a mistake while towing a car! Like a vehicle owner would believe that their muffler was already like that, or that it somehow just came most of the way off the car, on its own, and had nothing at all to do with the fact that the car had just been towed.I don't appreciate rudeness, and I abhor dishonesty and not accepting responsibility. The owner of the car is fully out the cost of the tow and storage fee PLUS the cost of fixing the damages caused during the tow. Meanwhile staff couldn't care less, and lied about causing the damage at all. So, I definitely do NOT recommend Carl's Auto Care & Towing!

  Brenda Carroll
a month ago
Carl's has been one of the main go-to places in Hardin County for many years. They've serviced my vehicles for more than 30 years without issue. They're a great family owned and operated local business by folks who are from the area.

  Linh Biscan
4 months ago
I love Carl's Auto Care and Towing. Their prices are great. I don't have a lot of time, but they always try to squeeze me in, even if they are always busy. They are experts in their field and always professional. I trust these people with all my family's cars.

  Liam Althavean
3 months ago
Took my daughters car in for repairs a 2009 Ford focus. They were very honest about the findings and the charges were reasonable. I will be using Carl s for all my vehicle concerns.

  Sweetwater Realty
2 years ago
My boat trailer broke down on Interstate 65 late evening, and they were there quickly to tow and solve my problem. They were able to get me back on the road first thing in the morning, and took great care of my boat trailer at a fair price based upon my needs. I would highly recommend!Services: Tires, General repairs & maintenance, Car towingServices: Tires, General repairs & maintenance, Car towing

  Jay Melrose
5 months ago
I am very happy to recommend this business! They got my car in and out at lightening speed as they were mindful of my rush to get to a very important destination!

  Austin Scofield
9 months ago
I used them for impounds for my commercial property, I called yesterday and was given a number to call. I was told they'd call me back in 30 minutes, no call, tried to call back and went straight to voicemail. called back today and was told they won't send drivers out on Sundays for impounds, I can understand this but it could've been communicated better and saved us both the hassle. no need to be rude and be nasty about it, will not use again for anything.

  Josh Haynes
7 months ago
These guys are really on their game. A friend of mine's car broke down so I gave him a lift down there see I was going with their car. When we got there we were greeted explain everything to my friend informed him that his car was done I know if I were to break down I'm calling Carl's Auto care

  Hope Ballard
a year ago
If I could give this place zero stars I would. I had been recommended this auto care place by coworkers of mine and decided to use them when my car wouldn't start and needed to be towed. The car was picked up and I told them about the various issues going on with the car (flickering lights in the dash, volume on radio going down when braking, check engine light recently turned on) and was told they would look at it. I was called back the following day and told it was just needed a battery charge (battery is a year old). I asked about the other issues and was told "well that's another can of worms", with no inclination of even trying to fix the car. Went to pick up the car today (8/15) and they had locked the car and lost the key. They searched for 5 minutes and said "sorry". Didn't offer to pay for a new key, replace the key or any sort of discount for losing my key. Luckily, I do have a spare but had to drive an extra hour all together to go home and get the other key. This place has completely lost my business and I will most definitely never recommend it either.Service: General repairs & maintenance

  Rebecka Basacker
a year ago
We were traveling from Wisconsin to Nashville and had a loud noise in the back of the vehicle and got recommended from a different shop to try Carls! So glad we took that recommendation! They got us in right away and found out what it was in 1 minute, the lug nuts were loose and they tightened it up and we were off within 5 minutes. Didn t even want to charge us. Highly recommend! Such great people who work here. Service: Tires

  William
9 months ago
Had an accident while out of town on vacation in Kentucky had both front struts replaced and had us on the road just in time to get back to maine for work, thank you all who worked on vehicle and towed. Customer service was great !

  Mary Bryant
a year ago
We had trouble on a trip from Texas to West Virginia... rear axel bearings went at. Mike was fast to ide tiny the problem, order the parts and get us back k.on the road in about 4 hours. Very nice people. Waiting room was comfortable too. We are very greatfull for their shop.

  Reanna Engle
2 years ago
We were on the side of the parkway for many hours last night. Called around to find someone to help us. These guys came and saved us! After 28 hours of no sleep the last thing I needed was a busted wheel bearing in the middle of no where. I told them where I was with very vague details because I didn t know myself. And they came and picked us up faster than anyone else ever thought of. We got to their shop and they immediately went to work on our hummer! Within 30 minutes we were fixed up and back on the road! I grew up in shops because my daddy was a mechanic. This place was our saving grace and we so thankful!! The guys were super sweet and helpful!If you need help and want it done right and fast, call these guys!!

  Brandon Dalton
4 years ago
BLUF: Excellent service quality, fair price, and next day turn around on a major repair for a 11' Honda Odyssey with towing.Over the labor day weekend I noticed my van was a bit low on power steering fluid. I topped it off appropriately and went about refilling with the recommended P.S. fluid. I worked the wheel to remove air bubbles from the system and just at that moment a seal blew out in the rack area (drivers side) of the rack and pinion. I was able to diagnose it correctly myself and opted not to try and tackle this one myself in the driveway in the oppressive September heat. Carl's crew towed the van to their shop on a Tuesday at 0930 and I was driving it home the next day after I got off work. I believe they had it ready even a couple hours sooner and they didn't have the part on hand that first day either. I know the cost of the replacement part and the total they gave me seemed more than fair for towing, installation labor, and an alignment on-top of that. The staff was very friendly and kind and were willing to address any questions I had. Again, I'm very happy with the quality and speed of service they provided us to get our families mommy-mobile back up and serving the family as it should. I've already recommended them to personal friends. Now I hope you can take my word in recommending them to you. Thanks Carl and crew!

  Stacey Lea Hudson
2 years ago
Absolutely would recommend this company. We were broke down on the expressway early evening on a Friday night, pickup, camper and two dogs.....We called and within less than an hour was towed and safe. The gentleman diagnosed, and fixed our truck by 8:30am on Saturday morning. Super nice and very professional. Thank you for making our little camping trip turn out to be a nice time.

  Mary Martin
2 years ago
We we're traveling home on April 6th from Tennessee to Michigan when our van dropped a drive shift. They had our vehicle repaired and back on the road within 2 hours. Very pleasant experienceed, polite and very reasonably priced. Many, many thanks! We would definitely recommend to anyone in the area!Service: General repairs & maintenanceService: General repairs & maintenance

  Hank Wiley
3 years ago
I took my truck to Carl s, fully expecting to spend well over 1000 dollars on a turbo. A few hours later, I picked up my truck running as good as new for 48 bucks. They could have easily put a turbo on it and charged me thousands, but they didn t. If your looking for honest folks who just want to do what s right, this is the place to go! Restored my faith in people!Services: General repairs & maintenance, Auto engine diagnostic

  Adam Ollendorff
2 years ago
On the way home to Nashville, I broke down in Elizabethtown, but had the very good fortune to get a tow from Carl's Auto Care & Towing. The team at Carl's could not have been more helpful, professional, or understanding. Joe, the truck driver, got me safely to a hotel, then even returned to the shop to meet me when I realized I had left a valuable in the car. Mike was so patient and friendly, and took countless calls from me as I worked to coordinate with AAA to get the car towed back to Nashville. The front office and shop are immaculate, and you can tell these folks take great pride in the work they do and the fine business they operate.Service: Car towing

  Daniel Linker
2 years ago
My truck overheated on a Saturday morning of a holiday weekend. Many places were closed and I was able to get it to them late morning. They had it diagnosed (waterpump), repaired and back to me by the early afternoon and what I thought was a fair and reasonable price. Will definitely be back and would recommend them to others.

  Jessica Salyers
3 years ago
I needed a tow to and from a short distance and there was no wait. The driver worked hard on helping us bring my car home until we can get it repaired. They were timely, professional and went the extra mile for a good price. Will use them again.Service: Car towingService: Car towing

  Eric Burrell
2 years ago
I took my truck in because the check engine light came on. The mechanic who was there, checked the code and told me they couldn't provide service and I should probably take it to Ford Service Center. They saw me promptly, the mechanic explained everything in lamen's terms, and provided good service I believe. But... while the mechanic was checking the codes, he was enjoying a cigarette inside my vehicle. I paid $50 to have my check engine light read, told they cannot help me, and some cigarette ash left on my floorboard.

  Tyler Short
2 years ago
Had a mishap on I-65 heading south to Tennessee at about midnight last night. Started calling the towing companies in the area and they were all at least 1.5 times the cost of Carls. Even my roadside assistance that came with my car wasn t able to respond. Once they picked up my Focus ST, they offered to take it into the shop that very night and had my car ready to go by 8 a.m. the following morning. If anyone has any problems while crossing through town, these are the folks to go to. 12/10 service.Services: General repairs & maintenance, Car towing

  Susan Rice
2 years ago
While traveling on I-65, we were hit by road debris that caused the break line to rupture. This was the closest place to stop. They were very kind, professional, and treated us like family. The work was done quickly and we were back on the road in 2 hours. Thank you for taking such good care of us! You truly saved the day!Service: General repairs & maintenanceService: General repairs & maintenance

  sue cotner
5 years ago
This place is fantastic, Mike and David are the best. They really helped me out. Had a slight accident with a guard rail on a recent trip. They came out and looked at my truck, figured I was okay to follow them to the shop. They got the part I needed within 15 or 20 minutes and had me fixed and out the door in under an hour. These gentlemen are the best and if I ever need anything next time in E-town I will definitely call them . Great big THANK YOU guys.

  Ken Stacy
8 years ago
I work third shift and have a difficult time scheduling repairs. Carl's got my 1996 Tahoe in on Saturday morning, diagnosed the problem and replaced the U-Joint quickly. They were fast efficient and friendly. The cost was on the lower side of average. I would not hesitate to go back and highly recommend this shop. Thanks for being so good at what you do!

  Craig Reamer
5 years ago
While traveling at night from Michigan to Florida our van sprung a leak and began spraying coolant around 1:30 AM. Carl s Auto Care & Towing came highly recommend from a local State Police Officer. We got a hotel room for the night and I showed up when they opened at 7AM (may have been a few minutes before they were actually open). Long story short, the guys there got us in immediately, had the part ordered and delivered within a half hour and had the van up and running in no time. They run a very friendly and professional shop and turned a bad situation into a great experience in customer service. Thanks again guys.

  April Pendleton
5 years ago
This is my go to place for repair! The guys are always friendly, honest and they give great automotive service! I usually never have to wait too long and most of this time I can swing by with even a big problem and they get the job done in a reasonable amount of time. They always back up their work. I 100% recommend them to anyone that needs auto repair or towing needs! Mike & Gary work hard to get the job done!

  Kim G
5 years ago
We needed a tow since our brakes locked up. Carl's Auto Care and Towing was reasonably priced, and they were able to get to us immediately. The driver was very pleasant. They helped make an overall uncomfortable situation that much better. Highly recommend.

  Loretta Kelly
4 years ago
My Sister's air conditioning on her Pontiac Bonneville on a Friday evening when she was at Mammoth Cave! Towing was not a problem, Insurance would cover most of that. But need a place open on Saturday. These guys were GREAT! They showed us what was wrong, gave us a price and how long it would take.The price was 1/2 of what a repair shop in Louisville, they said if she did not want to spend the money, they could just unhook the air conditioning and she would be fine. That is why she cintinued to Mammoth Cave. But just unplugging it did not help as the serpentine belt was still having issues as the air conditioning culch was not turning.Carl's did a fantastic job and done in the 2 hours they said. There were very nice and friendly.Also their office and bathroom are clean and smell nice. That surprised my sister since the one in Louisville was so nasty.I had google and read the reviews before giving her a couple of options. So glad she decided on Carl's. Highly recommend them.