Certified Transmission & Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eric O'Neal
7 months ago
They did a great job mounting my new tires and were very careful with her.

  A S
a month ago
Always fantastic service, fair pricing and transparent. Great local gem for car repair.

  Lori Sallade
a year ago
DISSAPOINTING. 2 years ago, brake system caput on van, added oil draining right back out. So after a lot of research trying to find what I hoped would become regular mechanic in this area to use, had it towed to Certified. Unfortunately not a simple hose issue but the whole brake line needed replacing. On top of that they added a ton of other costs for calipers, rotors, brakes etc. Said I definately needed all to safely drive. They questioned whether I would want put that much money back into it. Then it seemed like they didn't even want to work on it. On recommendation of one of tow truck drivers then had it towed to Coric Auto. Brake line replacement good deal cheaper, they told me did not need the calipers etc. Maybe cost third of what had been told would need to spend on it at Certified. Coric seemed to feel that as engine still good and solid, worth repairing and not ready for the metal heap yet. So 2 years later, just now finally having to replace the rotors and pads on front, calipers still ok. Van not a daily driver, but has done what I needed it to for camping, paddling and towing just fine these past 2 years with no other issues. Glad I got the second opinion on it and found a mechanic I can trust, although clear across town. My dismissive dealings at Certified had been with the younger Stephen.Service: Brakes

  Laura Morriss
2 years ago
It is not often that you find an auto repair shop that is worthy of trust, but Certified has earned mine. Steve and Steven have taken very good care of our vehicles. They always provide an upfront fair estimate of the work that is needed and will also tell you if that work can wait or if it needs immediate attention due to safety.Thank you for providing excellent service!

  Damien Contois
7 months ago
Quick and friendly staff. Was in and out for oil change and tire rotation in under an hour. Great customer service as well!

  Irin B
a year ago
I took my Vehicle in for an Transmission fluid exchanged issue that was dismissed by another mechanic.(Steve & Steven ) was straight forward on cost and quality of the parts that he used. There s nothing more important than honesty and integrity in the auto service industry and Steve owned it. Instead of writing my car off because it was too old to fix (2005 Honda Civic) he was understanding of the value of keeping an older car working. It was a pleasure doing business and getting to know him! He would also make an excellent podcast on the history of Oldham county.

  Gregory McCoy
3 months ago
Top notch staff. I have been using this facility for years. I trust these guys.

  matt b
a year ago
My son noticed his brakes were making weird noises. He had it looked at by a local shop and was told he needed new brakes, rotors and such. The whole braking system needed replacing and would cost over $1000 dollars! I told him to take the car to certified. He tells me that Certified says that the brakes are just fine and there arent any parts that need replacing. Apparently some rust from a pan or something was causing the squeak when braking. It was an easy fix so certified charged us nothing. How many mechanics are that honest? Not many.

  Paul Hulsman
7 years ago
Don't trust the owner Steve! My Jetta had transmission problems, so I contacted Certified to get an estimate. Was told that they would have to drop the transmission to give an estimate, so I had my car towed there. After that I was told that it needed a new or rebuilt transmission around $5000. Not being in my budget, I asked them if I could look for a used one and have them install it. This part is nearly impossible to find, but I had regular contact with Paul (who was very nice and understanding) and there was no indication from him that there was an issue. Then, out of the blue, I received a certified letter stating that I would be charged a $25/day storage fee. I called to resolve this issue, but I was told that Steve, the owner, was too busy to return my call. After calling again the next day with no response, I went there to talk to Steve, but he was still too "busy" to talk to me. I got the bill which included charges for diagnosing a coolant leak, which I did not authorize. There reason for the storage fee was that there was a sign in their shop, which I had never been to, stating that storage fees would accrue 3 days after work was completed, which it had not been. With numerous phone exchanges, why was I never notified of this policy or asked to get my car(Which I would gladly have done)? It was totally unprofessional for Steve, the owner, to be too "busy" to speak with me and to put his employees in charge of dealing with a difficult situation caused by his poor business decisions.Avoid Certified Transmission at all cost!!!

  Gretchen Laslie
4 years ago
I have been a customer at Certified for a while now. I ve had several different issues with my car and they have all been taken care of! These were minor issues and some were general maintenance. The work these guys did was great , fast and of course they all were very friendly and explained everything to me! They even went above and beyond on a couple of things. You can trust Steve and his crew to take care of whatever the problem in a courteous and affordable manner!

  Nicole Ayers
4 years ago
Steve and staff are awesome to work with! I will never take my vehicles anywhere except Certified. They are honest, trustworthy and reliable! I never have to worry about them doing extra unnecessary work or unsatisfactory work.They truly are the best in the business!!!!

  Bailey Hill
6 years ago
This is an honest, upfront establishment that took good care of my truck. Another mainstream auto place was lying to me and was going overcharge a grand for services that weren't even needed (also wouldnt have fixed the problem as it turns out) but I went here for a second opinion, they showed me everything that was wrong, got an estimate a day or so later, and had my truck fixed over the weekend. It felt personal, the owner talked with us and listened, just an overall great experience.

  sharla smith
4 years ago
I have taken my work vehicle in for repairs several times. Because of my on call job and the requirements of traveling nationwide, it is extremely important to me to have a repair shop that is both friendly and adequately staffed. Steve has on every occasion accommodated my every need quickly and professionally. Although I know he has other customers, I have ALWAYS felt like I was a priority. I am 100% sold and will always be a return customer. Many years ago it was a transmission issue, in and out in 1 day. A few months ago, it was a cv axel / wheel barring and again, in and out in 1 day, yesterday it was a harmonic balancer that shut me down. And again, I was in and out in 1 day. This time there was a part problem, after 2 re-orders Steve actually had to go to the dealer to get the correct part. A 40 mile trip just to get me out the door. He didn't wait for the next part delivery. And although he said "eventually he would fail me" I honestly find that hard to believe. The mechanics in the shop are friendly, courteous, respectful of your vehicle and do a wonderful job! I absolutely recomend taking your vehicle to this establishment for all your car care needs! Thank you guys for another fantastic job, you are truly a customer based business!

  LOLA VOLA23
5 months ago
Wonderful mechanics. Always quick. Fair prices.

  Brian Bachir
5 years ago
My car broke down on I-71 during a road trip to Nashville. Got it towed here, the nearest transmission shop. It was a Friday near closing time. The owner, Steve, came out and personally did a quick couple of troubleshooting techniques to validate it was an internal transmission component. Although I had to get a rental car to complete my weekend trip, it was nice to not spend the weekend unaware of what had failed. I got a quote early the next week that was more than the car was worth. Getting a junkyard company to come take the car from the auto shop was easy enough. Bad situation as a whole, but working with this shop was at least a blessing! Trustworthy team.

  Richard Bedwell
5 years ago
I had an emergency and it was cold and starting to snow. I received fast, efficient service and my problem was solved. Very good work, I highly recommend Certified Transmission. Steve and his crew do good work.

  Kevin Kronoveter
10 years ago
Since moving to Crestwood in 2005, I have taken all my vehicles, domestic and foreign, to Steve for service. Never once have I felt that I had received a substandard level of repair or warranty work. People seem to forget that as your car gets older with more miles, you can't bring it in for work with rust and bailing wire holding it together and not have Steve's mechanics recommend getting the laundry list of stuff fixed. If you drive an older car, it needs more maintenance. Not sure why that is so difficult to understand for some folks.

  Sheila barr
4 years ago
Got estimate to replace rear leaking brake line $850. Said they would end up replacing wheel cylinder along with all new lines on rear. Brakeway did repairs I wanted new brake lines on rear for $300. Just pays to shop around

  Garret Gilliham
9 years ago
Called this shop to get an estimate for service, I knew exactly what part needed to be replaced but simply didn't want to do the work myself. I specified what needed to be replaced to them when I called. The man I spoke with refused to give me a quote and insisted that I bring the car to them for inspection before they could tell me the cost. Not sure what kind of poor operation these people run where if I specify "How much to replace X part on this year, make, and model car?" requires them to do an inspection.Would not trust a place like this with my car, I am mechanically savvy and just wanted to save myself the time of doing it myself. Will be telling my friends to avoid this shop if they ever need any work done on their cars in the future.

  paul Yeary
6 years ago
Estimate for car repairs $ 868.00 final bill $ 910.00 plus $ 135.00 for used valve cover and $ 35.00 for new o"rings for valve cover solenoid"s.not counting my time to find valve cover and correct seals for his mechanic.The valve cover was not part of the original estimate because it was not damaged or leaking until they removed it .His explanation the magnesium / aluminum valve cover was (ROTTEN NOT CORRODED , NOT RUSTY or SOFT ) but only in one spot where unit was bolted down.I paid the shop bill , plus the additional $ 200.00 for damaged parts.NOT HAPPY???

  Mike Parsons
a year ago
Top notch Service! They are honest and dependable. They always make time, even if they are busy to get me back on the road.

  Michael Sigler
3 years ago
These guys took really good care of me and my vehicle found a couple other things while doing the repair I asked didnt pressure me at all just informed me then made the repair when asked highly recommend

  Sweetnsour Candy
4 years ago
Excellent communication very knowledgeable I had done my research and every shop I called wanted to replace instead of fix, this shop explained things in depth and delivered the vehicle when promised , always Answer the phone when I called, also they give me break on the price on changing the oil. Two thumbs up!

  Kevin Skees
3 years ago
These guys are great! Saved me Thousands! I was told by another mechanic that I needed a new transmission. Come to find out, it was an air filter sensor. $100 fix! Thanks guys!

  Shawna Lemos
6 years ago
The guys at Certified were honest, timely and informative! They listened to me and treated me with respect. I would definitly recommend this place to fix your vehicle!

  Andrew Eaton
3 years ago
Certified has worker on many of my vehicles over the years. Certified won't lie to you to make you pay more than you need. Staff is very friendly and welcoming.

  Bonnie Smith
2 years ago
They went above and beyond even after we left from the Nissan dealership for a pointment to fix our transmission our car broke down and we called Steve and he came and picked us up and called the Nissan dealership to get our car tolled.Thats above and beyond.I highly recommend them.Service: Auto engine diagnosticService: Auto engine diagnostic

  1KING STAN
4 years ago
They helped me out i was about to take it to another shop we all know about im not going to say the name of...but they were going to charge me $700 for a steering knuckle and lower control arm I didn't need and Certified Transmission & Automotive was on my side help me out dearly and told me what I really needed I got three different perspectives different mechanics to tell me that it was my sway bar link problem solved car rides smooth again and instead i ended up spending $255 thank you guys sincerely StanleyMorris

  Dale McMakin
6 years ago
These guys are simply the best as far as my wife and I are concerned.They have gone above and beyond for us on numerous occasions.We appreciate their conscientious attitude and the great job that they do!

  Doug Poynter
11 years ago
Staff told me three times that my truck would be ready the next day...a week and a half later it was finally finished. Seems a long time to replace a clutch.I won't go there again!