Kerry Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kim Beckerich
2 weeks ago
I usually take my vehicle to the Florence service center, however I felt like trying this Covington service center. WOW what a difference. No so crowded (big to me) I asked for many things to get done and every one of them were address. But the biggest thing really to me is Customer Service. Boy do they do it right. I spend 20 years in retail management and customer successes and I would know. If I could give them a 100 stars I would!!!! Highly recommend

  Whitney ONeal
2 months ago
I have been taking my car to Kerry Toyota of Covington for over a decade and I cannot recommend them enough. The staff are accommodating, friendly and helpful. They will do everything they can to fit me in and give me the best prices they can. High quality work as well.

  Seth Stone
4 months ago
Have been having my truck serviced here for two years as part of my toyota care plan. Easy to schedule, appointments are quick and painless, and in most cases they running early even. I can t think of a time I had to wait long and they re pretty good about communicating recall orders. Very nice folks here and will continue my truck service here after my free toyota care is up!

  Bayann Shamma
2 months ago
Went in for an oil change and they told me my battery needed to be replaced. I had mentioned my battery had died a few days ago but after a jump start had been fine for the last couple days. They didn't explain what was wrong with the one I had but made me feel pressured to say yes to a $270 battery. When I got my bill they didn't break it down at all eg tell me what they checked when they did my oil change (did they check my tires or anything else? Fluids?). They also didn't ask what kind of oil I wanted when I arrived which was strange so I feel like they overcharged me. Left feeling confused and scammed. Maybe I wasn't but I can't know now.Also I brought my car from them 4 months ago so that means the battery was close to death when I bought it?Edit: what is Jason's phone number?

  Jerry Kendall
8 months ago
Went in for my 15,000 mile checkup on my 22 4Runner. According to my receipt they checked and topped off all fluids. When I got home and checked under the hood they did not fill the wiper fluid. I now question if they changed the oil. I called them the next day and they apologized and said to bring my car in and they would fill it. Who has time for that? My buying experience at Kerry was not good and so far their service department is not good either.

  Jason Freimuth
3 weeks ago
Went for service on my vehicle. They serviced my vehicle and didn't force anything on me as far as my vehicle went, service was fast and efficient and the individual was kind and very knowledgeable I would use no one else for my automotive needs.

  Allison Bishop
4 months ago
I ve Had several great experiences here. The manager Rhonda is extremely helpful. They also communicate well with the Toyota body shop on 5th.

  Emily Johnson
3 months ago
The team at Kerry Toyota always take great care of me. They are easy to work with, great at communicating updates and answering any questions you may have.

  Scott Lewin
a year ago
Employees were helpful. Oil change seemed good. Replaced a weak battery, that was good. Replaced a trim on the roof and it literally blew off 6 days later. That was not good. So my rating is medium.Services: Body & Trim, Battery, Oil changeServices: Body & Trim, Battery, Oil change

  Vince Morano
3 months ago
As someone who previously worked in this industry, they exceed expectation. Every employee I've encountered has been courteous and professional.

  John Avery
3 months ago
Come to get a new tire because the tire had a nail in it.instead of getting a new tire they patched it.i have a wheel and tire replacement that I bought when I purchased my car. Was there previously to get a new one but I couldn't get a new one.guess they don't want to go through with they warranty

  Taylor Napier
5 months ago
I went to the Covington Pike St location and dealt with Rhonda, who was an absolute pleasure. She really made sure I was taken care of. I will say, that has mostly not been my experience with Toyota over the years but she really went above and beyond and I'm grateful.

  Jeffrey Bertsch
7 months ago
On August 23 I took my 2005 Highlander To Kerry Toyota service center of Covington because my rear bushings were going bad. My vehicle was wanting to act like it wanted to fish tale and NO other driving issues. My vehicle drove straight at slow and highway speeds. So on August 23 I was called back by Kerry Toyota service center and told that my left rear control arm is bent and Should be replaced. So I agreed to make the repairs. On Friday August 24 I picked up my vehicle that no longer drives straight. It wants to wonder excessively at low speeds and lord help you it you get it up to 35 or 45 mph. I was given back a vehicle that no longer drives straight and not only put me and my family as well as people driving around me in danger. So I now have it towed back to Kerry Toyota and after sitting all weekend I get an update on Monday August 28 basically they have no clue what is wrong with the Highlander. Other than replacing the rack and pinion for another 1,200. Something that might not even fix the problem. Before this I had my high pressure power steering hose replaced. Wouldn't this have been stated to me that hey you might want to think about the rack and pinion replaced. I don't understand how this is considered satisfactory work. I didn't hand you my vehicle in this state but now it's my problem. I'm now wondering how many other people this has happened to and not spoken up. My other question is all the other times my vehicle has been up on the rack why they never noticed that my control arm was bent especially if they state on their paperwork (Perform Toyota Multipoint Inspection). So now it sounds like I'm now out my only vehicle.Services: Steering & suspension repair, Wheel alignment

  Kaye
8 months ago
Service wasRight on time.checked my car in immediately. Everyone was friendly and helpful. I like the quiet room that does not have television blasting so I can read while waiting.

  Kevin Kelso
6 months ago
Brandon whose last name I did not get. He helped me with serving concerns. Good work.

  Alexia Blandon
10 months ago
This place is AWESOME! I have serviced here multiple times and they are always extremely helpful. I don't take my car anywhere else. Brandon provided excellent service on my last visit! I will continue to come back here for service. Thank you again!Service: TiresService: Tires

  KC & Cathy Witte
a year ago
Kerry Toyota continues to provide great customer service. Waiting area is very well taken care of. Service advisor checked a few times on me while I waited for my repairs to be completed. Same advisor (Brandon) covered in depth what repairs needed to happen and what we re recommend as well as what is coming up in the next few visits. Kerry also has a nice customer loyalty program.Services: Tires, Brake service & repair, Oil change

  Trudy Hensley
9 months ago
Got it done expertly, as usual!!My family has purchased 3 Priuses atKerry Toyota, & I see in the future, another one, but perhaps a usedHybrid Highlander.Thank you Kerry Toyota of Florence, Kentucky for your professionalism, and those yummy, complimentary snacks and drinks while my vehicle is being serviced!!!

  Jill Cinnamon
a year ago
Kevin is the assistant customer service manager and I just think he is great. So pleasant and helpful. I especially like the tire tread and brake pad models he has to show the amount if wear and when to replace.Service: Air & cabin filter replacementService: Air & cabin filter replacement

  Sonya DuPont
a month ago
Great service, everyone is super nice.

  Tristan Greene (hunt4life18)
9 months ago
Terrible service . 4 hrs for a tire rotation. Dropped our car off on a Thursday night to get worked on Friday and then called and said they wouldn t even get started on it that day and wanted us to drive a hour to come pick it back up just to bring it back that following Monday. Just because they wanted the rental car we had back.Service: Auto engine diagnosticService: Auto engine diagnostic

  Graham Crabbe
a year ago
I raised concerns about a Low Braking Power warning that had shown up in the day s leading up to my service and they ran a diagnostic which cost a lot but was inconclusive. Then a few days later I noticed I had low brake fluid, most likely from a leak and called to asked had they checked that. They said they don t check brake fluid as part of their service. My concern is despite my concerns specifically related to brakes that they made no effort beyond an inconclusive diagnostic to make sure my car was safe to drive before returning it to me. They are always overbooked and incredibly busy, that must be part of the reason.Service: Oil change

  Devena Simon
a year ago
They were very quick with the service and I appreciated the coupons applied! Everyone was super friendly too. Will definitely bring my car back here for service!!!Services: Tires, Battery, Oil changeServices: Tires, Battery, Oil change

  edusanbonsai
10 months ago
Extremely fast service! I had just got myself comfortable in the customer lounge. Moments later , I was done! Fair pricing, too!

  Alan Kootsher
8 months ago
Brought a Jeep I had purchased used from Kerry and headlights had a problem. They spent all day Wed supposedly fixing it and when I went to use them no low right beam. No one has responded to my complaint.Service: ElectricalService: Electrical

  CS SR
8 months ago
95 minutes to do an oil change at 8 in the morningI selected wait online when I set up the appointment but they had me registered as leaving and taking a rental car. This is not the first time that has happened.Service: Oil changeService: Oil change

  Cathy Burgess
a year ago
My experience was the worst. I sat for 2 hrs and no service rep came to me at all. I only had an oil change. No tire rotation etc. People came in long after me and a service rep came to them either to inform them what was wrong with vehicle or to check out. I asked a rep when she got the couple that arrive 45 minutes after me if she could check on my vehicle. Still no word. I waited about 20 more minutes and went service desk. Vehicle sitting bay. I told them I had been waiting 2 hrs 15 minutes and I was told it's like that everywhere. I say not. Because I had gone to other places and quick jobbies either. Sometimes with tire rotation up to an hour and sometimes less. I told them my time is such as much needed as theirs. I have no way to drop off vehicle and leave. I expected to be there from 1 hr to 1 and 15 minutes. The mgr gave me my service free which I appreciated and deserved. On my way to vehicle the service rep that I asked to see what was going on said to me looks like you are ready. I said after 2hrs 15 minutes. She said that she waits at doctors office 2 hrs. I told her that I have never been 2 hrs waiting. I wouldn't go to that dr if it had been so I am not going back for any type of service. Worst customer service ever. I work in customer service so I know what I am talking about.Service: Oil change

  Barbara Martin
a year ago
I was told when to make my appt to take the least time, as I'm recovering from surgery and in pain. So I did this, but it took 1 1/2 hrs LONGER than I was told. They offered to reduce the price, but $ wasn't my priority; PAIN was! I am disappointed.Service: Brake service & repairService: Brake service & repair

  Ethan Glaser
a year ago
The employees at Kerry toyota were excellent and helped me get my Camry repaired quickly and professionally. After picking up my car I took a look at the itemized invoice and after consulting with my old mechanic I suspect they overcharged me for service by around 70%. My total bill was about $1600 and my old mechanic quoted me for about $900. They are very fast and convenient but I would not use them if you are not pressed for time.

  Stacy Nichols
a year ago
Woke up unexpectedly to a flat tire Monday morning. They managed to squeeze me early the next day. Quick professional service that I greatly appreciate!Service: TiresService: Tires