Custom Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vick Patel
5 months ago
Custom Automotive has consistently been a saving grace for me. Their commitment to impeccable service, especially during emergencies like a flat tire in a Tesla, is unmatched. When other shops turned me away, Custom Automotive was there to swiftly resolve the issue and get me back on the road.Their dedication to research and finding the best solutions is evident in every interaction. They recently helped me secure a great deal on tires for my wife's Volvo, going above and beyond once again.Moreover, their waiting area is a delight, offering complimentary snacks and drinks, creating a comfortable and enjoyable experience for customers. Plus, the presence of an adorable dog is an added bonus!If you're looking for an automotive service that truly cares about their customers and their vehicles, look no further than Custom Automotive. Their consistent excellence and commitment to their customers' needs make them a top recommendation in my book!

  Karen Jones
a week ago
Custom Automotive is absolutely the best place to buy tires! These people are true Christians and threat their customers right.A special thanks the Dustin for taking care of my problem. They have great products and stand behind them.I highly recommend them to everyone especially ladies that don't know much about tires!

  Rhonda Timmons
3 months ago
We recently needed to get tires on 2 of our vehicles (Jeep Wrangler & Z71 truck) and Custom Automotive was suggested by a family member that had used them. From the first person I talked with to get price quotes to 2 other gentlemen that assisted me with my 2 different appointments were beyond helpful and courteous. Their prices were spot on for us and we love shopping local. They also were very helpful after we had a sensor issue after leaving and got it corrected in a timely manner upon returning to the shop. The atmosphere was pleasant while waiting. I didn't have to sit in hard chairs they had a comfy couch to sit on while music played in the background along with a TV.They also had popcorn, snacks, and drinks for their customers while waiting. We would definitely return when the need arises.

  Jessica Bopp
3 weeks ago
Amazing! Very informative, easy to work with, communication is top notch. I ordered rims and tires from massachusetts I didn't even know what size rim or offset I had and Dustin guided me through everything. He even went back and forth sending me options on his day off! I can't praise them enough! I won't go anywhere else for tires. I wish they were closer to mass id have everything done at their shop. Don't waste your time with the knock off tire shops go here you will have guaranteed professional service and trust that it will be done correctly!

  joey consic
11 months ago
Dustin and Custom Automotive are amazing. Extremely honest and easy to work with. They go above and beyond to make sure the your happy with your rims and tires. Great prices, awesome customer service, and friendly knowledge. They keep you up to date and informed on your purchase until they reach your door step. He's also happy to answer any and every question you might have. You wont be disappointed buying rims and tires from these guys! Wouldn't go anywhere else!

  Jacqueline Short
a year ago
Super friendly and helpful family owned/operated business. They saved me- had a flat tire driving alone across Kentucky. Great prices and old school gentlemen! Thank you for helping me get home for Christmas. Best wishes to you and your family!

  Charles Peck
a week ago
Great people and service every time I have been in the place. God fearing and kind men that are family and they know what is best for me. I would urge you to go there first before you go anywhere else.

  D Vaden
9 months ago
Customs is an exceptional shop that deserves all the praise! They went above and beyond to assist us with our 26-inch rim and remove a spiked lug nut that we lost the key for, which no other place in town could handle. Their expertise and determination in solving our problem were truly impressive. The staff front & back at Customs demonstrated outstanding customer service, ensuring our satisfaction throughout the process. We highly recommend this shop for their unparalleled skills and willingness to tackle even the most challenging tire-related issues. Five stars all the way!"

  J
a year ago
My dad has been coming here since he was a teenager, Roy and the family never disappoint, Dustin set me up with these and will be back in future if I need more wheels

  Sandra Sorensen
6 months ago
We got a flat while on our way to Florida. Custom Automotive took care of us like we were royalty. They understood our need to get back on the road and made us a priority in their busy schedule. The staff were friendly, courteous, and knowledgeable. I truly blessed to have found this excellent shop.

  Marlene Devine
5 months ago
The guys at Custom Automotive provide excellent services. They are very friendly and go above and beyond to provide the best prices and selection. Hands down the best place to shop for all your custom automotive needs.

  Jessica Beard
5 months ago
Was in the area for work when I started losing tire pressure. Custom Automotive looked at my tire and immediately addressed the issue. I was in and out within 10 minutes. The staff was incredibly friendly and helpful, and the repair cost was very reasonable!

  Ariel Mcfarland
a month ago
Freaking awesome place with awesome people. I recommend anyone to go here for tires and service they are truly awesome people!!! Go out of their way to help you!!!

  Roy White
4 years ago
By far the best pricing on the best branded wheel and tires for package deals. I did a lot of looking on many websites and no one can beat them. On top of that the customer service is the best i've ever received. Dustin was great, communicated with me the whole way through and after the transaction. Was updated with pictures as wheels were mounted and tire pressures set to what i requested. On top of that one of my center caps was damaged and it may have been the fault of the business i used to install the wheels, but Dustin is sending a replacement. I WILL be purchasing future tires with custom automotive.

  Travis Hodge
9 months ago
The staff at Custom Automotive went above and beyond with their customer service. We had to purchase new tires for our truck and our camper as we were traveling on vacation. We are so grateful for the amazing service they provided to ensure our family got back on the road safely!

  Michelle Strickler
8 months ago
Love this place! I wish there were more companies out there just like this. We stopped by In a crunch. One of our tires blew on our way to Tennessee. Tim and his whole family are incredible! Thanks for getting us back on the road.

  Jessica Francis
3 months ago
Fast, efficient and great prices! They were able to get me back on the road fast.

  Gary Redfern
4 months ago
Roy and the other guys are awesome.. Definitely a great place to get wheels and tires in marshall County

  Joanna Morgan
11 months ago
We went to get our trailer tire repaired and the service was ON POINT! We are traveling through and felt extremely well taken care of. The staff was friendly and efficient. Highly recommend and grateful for a friendly helpful face in an otherwise stressful situation.

  Sally McLester
6 months ago
We came limping into a nearby RV park Sunday night with a blown back tire Called Custom Automotive first thing Monday morning. They gave us 2 choices of tires - we replaced all 6 - and had us back on the road home in just a couple of hours!! Also had free drinks and doughnuts for the win

  Steven Harris
4 years ago
They broke a security lug, causing me a $200 to drill it out. Have to replace the entire assembly. They over torqued it last time they put it on. Was told by Roy once I got it fixed to come back so they could finish rotating my tires... seriously? Will never go back. 0 stars.

  jeff knees
a month ago
Very helpful and professional. In and out in a timely manner.

  Kelly Turner
a year ago
We were an hour into our 9 hr drive back north with a 35ft fifth wheel and blew a tire on the camper. We got a spare on and carefully drove 5 miles up the road to this shop. One of the few open on a Saturday. These guys got us backed up to the garage ( we obviously didn t fit inside), got all 4 tires changed on the camper. Inside of an hour in 96 degree heat. They let our family of 4 inside the shop with our dog to stay cool. Cold drinks and baggie of popcorn for the kids. These guys exemplify southern hospitality and customer service. 5 stars all the way!!!

  Allison Carlos
a year ago
Tim and the entire staff were amazing! So helpful and friendly. We had a flat and they got us in right away to change the tire and tire pressure sensor. Tim went above and beyond and even called a friend to come help us out with other sensors that came on in our car. Thank you so much for coming out to help us we could not be more grateful! Definitely recommend this shop. Could not ask for better service. And thank you Ronnie who brought us to the shop and even drove out to make sure we got to the shop safe.

  John Bergman
2 years ago
I can't say enough good things about these guys at Custom Automotive. They are super knowledgeable about everything and anything to do with rims and tires. This is the second time I have bought from them, and they are the first people I think of when I need some new rims and tires. They are easy to do business with and are the most competitive price all around. Will work with again in the future. Thanks Dustin and crew!!

  Justin Smith
a year ago
Dustin was extremely helpful, he helped me figure out the right fitment and offset I needed for my truck. Mounted new tires on wheels and shipped them to me in NC for cheaper than I could buy local. Will be doing more business with them in the future.

  Donna Archer
a year ago
I am very grateful for all the hospitality of Custom Automotive. My parents were driving from Missouri to South Carolina, hit a pot hole, and broke a rim and two tires went flat. I called Custom Automotive and Austin said they could help my parents figure something out to get back on the road safely. Not only did they give my parents a good price, my parents said the car rides like it did when they first got it. They got it finished in an hour and gave my parents popcorn and soda while they waited. They are a true example of an amazing, family business that looks out for others! Thank you so much!

  Robert Laffoon
10 months ago
The service was great but I got price gouged on tires for my horse trailer. It's hard to support local businesses when they charge you double of what the tires would've cost at Walmart.

  DeLu Co
2 years ago
When looking for new tires and rims in Southern Illinois, we had no luck locally finding rims in stock but two of the places we visited said the place to go is Custom Automotive in Calvert City, KY. We drove over an hour on a Saturday to find the store was open and busy but Cameron helped us find the right tires and rims for our truck right away. He was awesome to work with- very polite and gave us a good, fair package deal for the tires and rims. Not only that he said they could have them installed within a couple hours! The new tires and rims look great, and I will highly recommend Custom Automotive for anyone needing replacement tires or rims they really care about their customers and were great to work with!

  Ken W
8 months ago
I have had tires both repaired(plugged) and replaced at Custom Automotive. It has always been a positive experience - good, quick service and reasonably priced!