O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  krystal
2 months ago
Louisville Road Location in Bowling Green,Ky. Disappointing customer service experience. I visited the store to exchange a headlight that was incorrect for my vehicle. Despite the package being unopened, the young lady couldn't locate the purchase using the name and number provided, even though it should have been on file. I wanted to exchange the item, not get a refund, and was purchasing a more expensive light. However, she displayed rude behavior, rolling her eyes, raising voice and huffing. Eventually, she found the receipt under the same name and number I initially provided. When I asked for her name, both the older and younger gentlemen claimed she was new and they didn't know it. This lack of accountability and professionalism is unacceptable. It's clear she and the other employees need more training to provide better service.

  Courtney
2 months ago
Won't install batteries. Don't recommend. Go to battery plus. 10/10 recommend battery plus. Dude walked up and had us ready ASAP and the battery was $50 cheaper!

  Stephen Fortney
6 months ago
The tech determined my battery was dead and replaced it, but they did not properly tighten the terminals. My battery died a week later. After taking it into a reputable local shop, they fixed it. Given I was without a car for 2 days and not able to make it into work, I asked management if they could make it right. They said sorry, guess we screwed up but there is nothing we can do. So obviously I will not be visiting O'Reilly stores anymore.

  Christopher Butler
4 weeks ago
The biggest issue I have is when you asked specifically for new parts they order you rebuilt saying this is new. Where brand new parts come in the Styrofoam packaging.

  Kyle Alford
6 months ago
Small Business beware. If you do work for them they will hold money for months. They won t get approval for work from bosses and take four months and threatening of law suit.

  Patricia Sneed
a year ago
I called and asked if I bought a battery there if they could install it in my car and I was told no. I shop around and discover that O Reilly is the cheapest place so I go ahead and purchase the battery there and my husband installs it in their parking lot. I look over in the parking lot and there is an employee installing a car battery in a customers car. I ask about this and get no excuse and no explanation why I was told they wouldn t install my car battery. O Reilly s will be the last place I buy parts for my car in the future. Even if they are the cheapest (usually the most expensive) they will never get my money again nor will I recommend them. Especially no the one on Louisville Road.

  Victoria Giorgio
8 months ago
They gave me the wrong part after I explained to them multiple times I needed the longer cable and not the shorter one.

  Teri Fulcher
8 months ago
Had to buy an item twice because they did not carry it without the tool needed. Needed two bottles of freon and not two bottles with tools.

  Heather B
2 years ago
The staff here are great!! They really know their stuff and are always great help to a non mechanical person like me...lol... have been there 3 times this week and will most definitely go again for all of my car needs!!!

  Trish Lindsey Jaggers
2 years ago
Love this location! Very friendly people and not buried all the way in Bowling Green for those of us who live north of BG.

  Kevin Mangan
5 months ago
O'Reilly is my go to for auto parts.

  Oscar Rodriguez
2 years ago
I usually go to another parts store but they couldn't even order what I needed for my BMW.Now they will have my business.

  Kenneth Brewer
2 years ago
Good parts at a great price. Friendly, helpful staff that knows what they are talking about.

  Amber Broyles
9 months ago
Wonderful staff , very polite, and helpful .

  Joe Snooks
2 years ago
They try to help, even if they don't have the part in stock they will get it quixkly.

  Virgil Vertrees
2 years ago
Very helpful staff, they know their stuff!

  Daniel Betancourt
a year ago
O'Reilly is this the worst such self they are real quick it's what you need facts

  Michael Campbell
a year ago
You can get the things you want a good selection of products

  Lisa Jolly
2 years ago
Very helpful good people and match prices.

  Danny Lewis
a year ago
Good place for good parts, good people, and good prices...

  Kelly Juarbe
2 years ago
Nice and helpful people. Reasonable prices.

  Ryan Childress
a year ago
Sometimes you have to ask for help instead of them asking but it gets done

  Kelly Lancette Skaggs
2 months ago
Great service

  Edward DeRosa
a year ago
Nice store, but way expensive!!!

  fasttrs
2 years ago
Great location, knowledgeable staff.

  nisha letrese
2 years ago
Friendly and helpful people .

  David Ifamilik
2 years ago
I love the store.

  Leroy Kessler
a year ago
Long wait

  Janie Burch
a year ago
Get all my part there

  Billy Simpson
a year ago
great guys