Felts Truck Repair & Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jash Singh Brar
2 months ago
My differential went out and I needed help getting it fixed. Michael was extremely helpful from beginning to end. Morgan Philip Johnny Michael were just some of the people I had the please to run into, everyone was well spoken and a pleasaure to work with.I was in mental rut but they helped me get through, bless the Felts Team.

  Socal Fiona
2 years ago
If I could give Zero star I would. We came to this place because all good reviews and have our class A motorhome serviced here due to over 11000 miles driving. Unfortunately , our experience is a tragedy. The guy who did our motorhome left the engine oil cap open, we didn t notice until we drove 200+ miles after it. The engine oil was splashed everywhere even up to our backup camera at the top of our rig, and the towed Jeep behind it s a nightmare. We spent hours to clean and went for the engine oil because we were afraid the leak of the oil will cause any damage to our engine. Even though they told us the loss of the oil level was fine to drive but we were still very concerned about it. And what they did just a simple sorry and that s it. This is a negligence mistake but causes a lot of trouble to us. We spent $500 and still end up to buy the engine oil ourselves , and a lot of mess to our rig and vehicle. We need to go do the RV wash and car wash. So I m asking you what the $500 for? We spent money because we want to insure worry free, and look what we got here. I know no one wants this to happen, but I really think these guys should do better than just a sorry. At least compensate us the RV wash and car wash, plus the dollar we spent on oil. Not to mention the time and the gas we spent on to do all these. However, they just went offline after they said we were fine. WE ARE NOT FINE AT ALL!!! If it s you, will you be fine with it?! It s ruining our mood while we travel, and these guys are definitely don t care about the after service.By the way, after checking our engine oil we found out the pink fluid on the picture which we don t know what it is, it shows at the low level. I don t know if they are suppose to service maintenance that as well, it left me very concerned about it cause it s so further down to the full line. If anyone knows what it is and do we need to pay attention to that please let me know.Last, I will never ever come back here of course , and if you want to do any service here be caution!!! Your service result are not guaranteed!

  Prentice King
a month ago
Great place ! U can tell everyone has experience at what they do . Felts Towing IS THE BEST in BG 100% !!! From Heavy Haul to Light duty to GETTING YOUR Big Rig worked on . They do it all !

  Dan
5 months ago
Felts Truck Repair was awesome. We were traveling through the area, and our fifth wheel trailer snapped a leaf spring. Michael worked us in the same week and got us back on the road.

  Erika Hunt
5 months ago
This company is a complete life saver!! Our bucket truck GMC 7500 caught on fire with a 28 ft trailer loaded to the gills with huge stack of lumber and they towed it home for a extremely reasonable price!!! I highly recommend them to anyone and I will only call them in the future!!Service: Special vehicle towingService: Special vehicle towing

  John Strode
a year ago
Felts Truck Repair partnered up with us and hauled disaster relief supplies after the Kentucky tornado outbreak in 2021 and again during the Eastern Kentucky flooding in the Summer of 2022. Everyone at Felts was amazing to work with and they all have hearts of GOLD. I am so thankful for their service and blessed that I have gotten to know them. HIGHLY RECOMMEND!

  William Hargis
8 months ago
I sold them a car, but they didn t bother to turn in the title to the DMV, therefore it was still in my name. I m glad I had another reason to be at the DMV, otherwise I could ve ended up owing more taxes on it next year. Be cautious if you sell these guys a vehicle.

  Melvin Scott
a year ago
The team at Felts offers an unmatched level of service. I call on them weekly to move equipment for us and they always do an exceptional job. Couldn't ask for a better experience.Service: Special vehicle towingService: Special vehicle towing

  Jaron Jaggers
a year ago
Impeccable service and excellent communication- called on Monday to set up 2 semis, 2 flatbeds for material pickup and haul whenever possible, hopefully soon. Called me back in <10 minutes. Done, scheduled for Friday. Wasn t a corporate bs hard to deal with ordeal. Met drivers told them there s some special instructions, gate codes, backing into commercial property and multiple trips. Done. I ve known Alan Felts about all of my adult life and since about 16 years old (22 years now), he s created a hell of an operation that runs like a good business should and if you are lucky enough to need them, I m betting you don t walk away unhappy!Can t say enough. Thanks felts and company

  Nicole Lane
a year ago
We use Felts for all our towing needs. Phillip is great! We are very satisfied with the service we receive. They are fast and friendly.

  Ty and Jennifer Tackett
11 months ago
The entire Felts crew has been phenomenal to have as a business alliance , they have done our heavy hauling since 2019 Large Excavators , dozers, Dumptrucks, even a couple pick-up trucks as I recall , I'd estimate over 50 separate hauls, and they never failed to communicate there dispatch , never failed a load or drop date , time or place... there team members are professional , courteous, and respectful and truly go the extra mile in a day and age u just don't come to expect but you can when you hire them ,and undoubtedly that attitude is reflective of the leadership at Felts Towing , they bring first class attitude , first class aptitude , and first class equipment !!! hella company and damn proud to do business with them.Regards , TyService: Special vehicle towing

  Tracy Wilson
3 years ago
The folks here were absolutely great. Patrick, the tow driver who had to bring our semi in was just such a wonderful person. Michelle in the office was so sweet. Alan the shop foreman was very helpful and very clear on what needed done. The mechanics in the shop were very nice, pleasant and enjoyable to deal with. They got our truck fixed quickly. Definitely recommend these folks if you are in need of large vehicle repair in this area. Just 100% great people. Thank you Felts for everything.Service: Steering & suspension repair

  Ken Krueger
a year ago
We are on the road in our RV and I was having a hard time finding a someone that would look at my RV generator that wouldn't start. A local mobile RV mechanic suggested I call Felts. Michael, the Service Manger managed to squeeze me in even though they were swamped with work. He even arranged an electrical hookup to keep my refrigerator running while they were fixing the generator. They found the problem and had it up and running in less than 24 hours. I would highly recommend Felts Truck and RV repair.Service: Electrical

  Joe Lease
2 years ago
I called Felts in need of service on my RV generator. I was out of town at Beech Bend Raceway in Bowling Green. From past experience, I really didn't expect to find a repair shop willing to make a house call. Much to my surprise, a serviceman was available and arrived promptly. He was not able to clearly identify the problem, and asked if he could research at his shop and return the following day. (It was after business hours at that point) I said yes, as I had a backup plan, but it was temporary at best. Overnight, I discovered the problem was me, not the generator. Operator error from a new to me RV. I contacted Felts, wanting to pay them for the service call and time. They declined accepting any payment. Asking only that I keep them in mind if I ever need help in the future. I certainly will, and would highly recommend them to others. Very professional in every way.Joe LeaseNHRA North Central DivisionTech Director

  Kirsten Richards
a year ago
Mike & Patrick are wonderful guys to work with! They help tow heavy duty trucks to our dealership Velocity Truck Centers in Bowling Green KY. Appreciate you all!

  Todd Schultz
a year ago
I have a class A motor home that failed outside of Bowling Green. We were heading to a softball tournament in Nashville for the week. Long story short, Michael arranged to have the repairs fit into his already packed schedule and was able to diagnose and fix the bus within a week. Michael and his team went above and beyond to get this done. I am grateful for his and his teams efforts to get me back on the road.Service: Electrical

  Johnnie Likens
a year ago
Excellent people at Feltz,They made a mistake on some work they performed,but they were good enough to stand behind their work and got it corrected,Now that s honesty right there,also used them for a tow and they were there quick with great service as usual Services: Air & cabin filter replacement, Exhaust, Auto engine diagnostic, Car towing, Brakes, Air conditioning, Battery, Oil changeServices: Air & cabin filter replacement, Exhaust, Auto engine diagnostic, Car towing, Brakes, Air conditioning, Battery, Oil change

  Chad Delair
7 months ago
Mike was great got truck towed called me almost every day to keep me posted diagnosed the problem and fixed all the issues with truck itemized breakdown of what he did and how much everything cost

  Jeff Moon
a year ago
Felts replaced Engine in our GMC cab over box truck. Services our truck on a regular basis. It had to use towing service. Very reasonable price very good to work with. Thanks Felts for always taking care of our needs.Services: Steering & suspension repair, Auto engine diagnostic, Car towing, Oil changeServices: Steering & suspension repair, Auto engine diagnostic, Car towing, Oil change

  Lacy Booth
2 years ago
I work for Diamond Equipment Inc. We use Felt's regularly to haul all sizes of our construction equipment from store to store, to our customers, etc... They are always reliable and do a great job! Very Professional.Service: Car towingService: Car towing

  leonard boufford
4 years ago
I broke down approx 10Miles North of bowling green. I contacted Felts and spoke with one of the owners. He was very cordial and understood the issue regarding my breakdown. The problem could not be repaired on the roadside, and he suggested that my vehicle be towed to the shop. He called the on call wrecker driver "Mike" who in turn called me. Mike arrived approx 30mins later, hooked my truck, and towed me to their shop. The next morning "Bobby" came to my truck and we managed to get my truck into the shop. I was told that both "Bobby and Cody" would be repairing my truck. Approx 2hrs later the was up and running and ready to roll. All the Felts employees I dealt with were extremely professional and courteous at all times. The repair bill was much lower than I had figured. I highly recommend this shop.

  Dr Munir Anwar
8 months ago
Tow truck experience Very very careful. Soft nice dealing. Wallet affordable relatively. I love their dealingService: Special vehicle towingService: Special vehicle towing

  Fred Allen
4 years ago
Our diesel motorhome broke down on Saturday. They towed it in Saturday night, and Monday morning by 8 am it was in the shop. Every detail was explained, they told us what parts were needed, and prices were explained. The next day we were on our way. Great company, great employees, and fair prices. Can't brag enough on how we were treated.

  Clint Johnson
8 months ago
I ve been using Felts for 5 years and they are hands down the best!

  Michael Tackett
a year ago
Operator was professional, done to job in a knowledgeable manner. Was happy with what was done. Will use your service again. Do you work on Kenworth and Volvo?Service: Special vehicle towingService: Special vehicle towing

  glenn nash
2 years ago
Stay away from this place disrespectful owner and poor custom service . Overpriced, charged me $5,055 and didn t even have to tow my truck or move my trailer. And when I setup payment and left they called the state police and told them I was trying to skip on pay. This was after they took pics of my vin, license plates,and had all my contact information. Not to mention everytime you would call and ask for there eta they get attitude and say shortly but I was broke down at 1:30am and they didn t begin assisting me until 8am, And didn t finish until 11am. And charged me hourly even though they didn t have the equipment and had to go back to shop. When I informed them before they showed the first time .Find another company to do business with

  Ginger Partridge
9 months ago
Very helpful, office staff and driver were very friendly; quick to get the car to repair facility.

  Deborah Quinones
2 years ago
Very helpful, efficient and reasonably priced. Our RV was having engine trouble and they let us park in their parking lot until they opened in the morning. And took care of us right away. We thank them very much for their service.

  Joe Lichtner
a year ago
"Flippin Patrick" was awesome. He was there quickly, efficient and friendly. The price was competitive too.Service: Special vehicle towingService: Special vehicle towing

  Larry Oberhausen
4 years ago
Best repair shop in the Kentucky area!! You won't find a more professional shop or people! What ever your need is it will for sure be taking care of! Been doing business with these guys for years and have never been let down! Keep up the awesome work guys!!!