Bill Cole Ford Lincoln

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lesli Swann
a month ago
Sean Robertson was great to work with. He met me promptly on the lot, talked about the vehicles that caught my attention and after a brief discussion of what I really wanted, showed me the perfect vehicle. The whole transaction was smooth. I m definitely a Bill Cole customer now!!

  Linda Frisby
a month ago
Everyone was very friendly and helpful. They knew I was coming quite a ways and had darn near everything ready for when I got there. My salesman, Mason, knew what I wanted and had my car ready and waiting and Rich had all the financial stuff already ran through and waiting. The car was clean and gassed up. They are reasonably priced and have great warranties! I recommend Bill Cole in Ashland to anyone looking for a nice preowned car, just ask for Mason!

  Leanna Perry
2 months ago
Sean Roberson at Ashland literally made my dreams come true when he sold me my 2019 Ford F-150!! Sean is so respectful and knows exactly how to work deal in his clients favors. He actually sold me a 2016 Honda Civic a few months ago and was actually able to use it as a trade in deal for my new truck and help with my credit. Super easy and painless experience! 100% happy with him and all his hard work he puts in! If you re looking for a vehicle go see SEAN! I ll never buy anything unless he is involved!

  Rata Stevens-Robinette
8 months ago
My husband an I were stuck in a lemon of a car that we were buying . It kept breaking down on us. It was costing more to fix it and it became unsafe for our children. We came in to look around to see if we could possibly get something dependable for our family. Elizabeth treated us like family from minute one. She helped us find what was right for our family.. We had such an amazing experience from the first interest through looking for a safe vehicle. Everyone is so great and helpful. I messaged Elizabeth after purchase about a couple of questions I had and she helped me immediately.. So thankful for all down at Bill Cole..

  Dawn Brown
a month ago
Had a good experience with Sean Robinson during this purchase. Give him a call he can take care of what you are looking for.

  Ryan Cavezza
3 months ago
Love the Expedition I purchased but the buying experience wasn t the best. It took forever to go through financing, get the car detailed and get out of there. I think I was there for about 5 hours.I was also promised all weather floor mats for the ENTIRE vehicle, and not just the first 2 rows. I ve been getting the run around from the salesperson, Sean, ever since. Would not leave the lot until you receive everything they included for you.

  Trissa Meadows
9 months ago
started shopping around for a car.. made it to bill cole and couldn't be more impressed with the friendliness of the staff and their willingness to work with me!! or the car they got me in, the same day! worked with elizabeth and she was amazing! thank you guys for a great car buying experience!!

  Brian Maggard
3 weeks ago
Sean Robertson is the guy to see at Bill Cole ford. I was looking for a Corvette and he helped get the deal I was looking for.

  Tera Gillem
2 months ago
The staff was very friendly, however I felt rushed to buy the first car I tried out just because I test drove it and liked the way it drove. They wanted me to go right then and sign. I felt like they didn t want me to look around the used vehicle and check everything out to see if it had the functions I was looking for in a vehicle. I did end up purchasing a vehicle from them but felt like they really didn t give me a good deal on it. They would not negotiate much on the price.

  Kyra Bowen
5 months ago
Patrick was so great! I would definitely recommend going to him when looking to buy your next vehicle!!

  Micaela Harshbarger
3 months ago
Fantastic experience Elizabeth and Rich went above and beyond to get my family a deal that was agreeable and far better than I could have ever expected. They made the entire experience so enjoyable and easy start to finish. We can t say thank you enough to them for helping us get into a car much more reliable/safer for my family!

  Amy Gentry
2 months ago
Rich and Liz went out of their way to make sure I got exactly what I wanted at a fantastic price. Buying cars can be scary, especially these days, but they made it ridiculously easy and I actually enjoyed the process of buying my Nissan Rogue. I can t say enough good things about them! If you re on the fence about buying a car, go see them!!!

  Haley Cooper
a month ago
The staff were very friendly and professional! They acted efficiently and helped me get exactly what I wanted. I would recommend everyone go there for their next vehicle purchase!!!

  Stephanie Freize
4 months ago
My wife and I absolutely loved the service we got when we were looking for our next vehicle. Everyone was so nice and I do not even exaggerate when I say that the employees/salespeople here at Bill Cole went ABOVE and BEYOND to give us exactly what we were wanting to get. It was truly a team effort and we are so very pleased with the results! When we are ready for another vehicle in our future, Bill Cole Ford is where we will be coming no questions asked.

  Lisa Cavaliere
2 months ago
I highly recommend seeing Jeremiah at Bill Cole Ford. He's a top notch salesman, and will be my go to guy for future vehicle purchases. He made my car buying experience easy and simple. 5 stars all around! Thanks Jeremiah and Bill Cole!

  D S
a month ago
My name is David Smith, bought my Ford Ranger there about a week ago. Great staff !!! Goes "above and beyond" to make sure you have a fantastic experience!! 5 stars all around !!!

  Samantha Davis
3 weeks ago
5 stars due to how patient, willingness to stand by me and help me find the car I wanted, the understanding of my situation and thoughtfulness of my situation! Truly made me feel apart of the family and every process we went through!

  Katherine Wheeler
a year ago
Love my new 2023 Ford Explorer and Bill Cole did it all for us! We appreciate the work of the Ford store, and our sale lady Catie!! We got a sharp vehicle and they were good to us, what more could we ask!

  Rachel LaFon
2 months ago
We just bought a 2023 F150 from Sean Lawrence. We are so happy with and Sean was helpful and very knowledgeable. I recommend him to b anyone looking for a good deal on a vehicle.

  Kayla Stapleton
3 weeks ago
Rich and his team went out of their way to get me what I wanted and made me feel calm and comfortable throughout the whole buying process. I couldn t be more grateful and happy with my purchase and experience!!

  David Brown
3 months ago
The buying process was easy and pressure free. Sean, my sales consultant, was courteous and knowledgeable. The whole team was very helpful. I would definitely buy here again.

  Briana Mckenzie
5 months ago
I just got a 2018 Nissan rogue and Elizabeth was super nice and helped me every step of the way. Very grateful to have had her helping me. The whole staff was super nice and helpful also. I would definitely recommend anyone to go see Elizabeth and bill Cole in Ashland

  crystal hupp
5 months ago
Love them we had a good experience here the other day. And not just because we ended up getting an awsome car :) but because they were very nice, and They made sure to stay in my budget I needed. They didn't show me something that was way outta my budget and get my hopes up. We ended up leaving with the best and newest car we've ever had thanks to them saying yes while everyone else was saying no . Highly recommend ty Elizabeth and riches!

  Eric Fizer
3 months ago
They were very knowledgeable and extremely helpful and nice. My salesman Sean Robertson did a great job and they were able to put me into a great vehicle!

  Bobbi Talbert
5 months ago
Cameron was awesome, he answered all my questions and did a great job. Thanks Cameron. Ask for him by name tell him I sent you!! Also thanks to Chris and Josh with help in the financing. 2nd car I have bought at Bill Cole and very satisfied.

  Larry Day
5 months ago
I must say that after purchasing several vehicles, Patrick at Bill Cole of Ashland was by far the most knowledgeable and flexible that I have ever dealt with. He not only had extensive knowledge of the vehicle, he also took the time to consider my finances.

  Debi Fields
3 months ago
When we purchased a used car and the additional warranty, the warranty was explained to us but the policy that we received did not match what we were told. We questioned it several times and were told that they would check it out and let us know. Finally, we were told that they had a copy of the policy we could pick up, but when we looked at the new policy, it was actually the same as the original. They looked me right in the face and denied that the policy would have been explained to us incorrectly.

  Misty Walter
4 months ago
Service center staff are friendly and helpful. I actually took my car to the wrong place but they took care of me where I was at and then got my car to the right place. They had given me a quote about 2 months prior and stayed within that quote.

  Crystal Newkirk
4 months ago
Elizabeth was great!! She was very helpful and able to answer all my questions. Excellent customer service, go see her she s amazing!

  Michael Harvey
a year ago
Took over a week to fix recalls and routine maintenance with no communication on what was happening. Kept my truck over 2 weekends with no offer for a rental. Charged twice as much as my previous maintenance and as you can see basically covered my front end with greasy handprints, chipped my hood somehow, changed the wrong mirror, and no clue what they done to air in my tires. Never again and what a joke!