Alexandria Auto & Truck Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jake ashcraft
4 weeks ago
I have taken my Nissan here plenty of times and Gene has always helped with it with no issues at all. They are very honest and quick with the jobs, and they have even changed my transmission and clutch within 2 days. Their prices are affordable compared to other shops. Gene often actually saves me money, and sometimes does some jobs for free or without labor costs! Always happy to take my car here and have no hesitation in calling them when something goes wrong.

  Maddy Meyer
7 months ago
If I had the option I would give this place 0 stars. I came to this shop because my car had broke down (obviously). It is a crank no start and I told the mechanic that it was running fine and then it was parked for a few hours and it wouldn t start anymore. He told me he d look into it and I left him to diagnose the car for a few days. After about a week I hadn t gotten a call back about my car so I had called, after a few days of calling and getting no answer I had FINALLY gotten an answer. He told me that with the type of engine my car has it had seemed like my timing belt had broken and I needed a new engine. Here s the catch: in this same phone call he told me he hasn t taken the cover off to fully look at the engine that he said had blown. (Also, timing belts don t break when the car is off!) He told me a USED engine would cost me $4000 for him to order and install it. I had just lost my job and I obviously didn t have $4000 to put down on an engine so I told him I will wait a little and let him know what I decided to do. After talking to my mother (who is a mechanic) she didn t think the used engine should cost $4000 especially if he hadn t made sure i really needed a new engine. We tried talking him down on the price and he didn t budge, we also asked for a payment plan to which he said i would pay $2000 now and then $2000 in 2-3 days when he was done. With that we decided to just have it towed home and get a second opinion somewhere else. Upon arriving to pickup my car we had seen that he took off my coil packs and had just thrown them on the floorboard of the car. I honestly don t know why the coil packs were taken off but maybe he should ve put my car back together before I picked it up? Anyways, fast forward to today and I got a call from my second opinion. It turns out that yes, it is an engine problem, but my timing belt is fully intact! I don t know if this mechanic was trying to up the price on something that wasn t wrong with my car because I m a young woman but it is INSANE that he would blatantly tell me it was one thing and then follow that up with telling me he didn t even fully LOOK at the thing he said was broken. I don t recommend coming here and I hope that he hasn t fixed someone s car without knowing what s actually wrong with it.Service: Vehicle Inspection

  angie brown
a year ago
This is the best auto repair shop I've ever went to. Gene is so kind , honest and fair. You won't be sorry with your service.I have been here several times and also my family members.Service: Auto maintenanceService: Auto maintenance

  Charlie Pyles
a year ago
Although I wasn t ready to do the repair, they were friendly and gave me a quick competitive estimate. I recommend this family business when considering their services.

  Robert Franklin
6 years ago
Gene and his crew are great to work with. He is honest about what he does and how fast he can get it done. Problems with prior repairs are remedied without a fuss. Great shop.

  Dan Potter
5 months ago
Best service in the area, can t do better

  CHICKEN FARM 41
6 months ago
Gene is SO helpful. Being a single woman I so trust his business for my car. Oh, and I love my car. Thank you !!

  Stephanie White
2 years ago
Gene has helped us with quite a few repairs in the last few years, since we have five vehicles in the family. This is the shop everyone wishes they had access to, and those of us who do should be thankful!

  Tom Meyers
6 years ago
Gene has always been ready and willing to tackle any issue I have had, and he is really an honest and fair person, I would highly recommend his services to anyone,

  LULA GREEN
3 years ago
This place was the best and honest auto shop I have ever been to. Gene the owner was very kind and reasonable. I would recommend this shop to anyone who needs help.

  Wayde Shanks
5 years ago
Alexandria Auto & Truck Repair is the most efficient, ethical and easy going repair shop I have ever encountered. Your vehicle is repaired on time and at a reasonable rate. You never have to worrying about being taken for a ride ... when you take your ride to Gene Cloyd (Alexandria Auto & Truck Repair)!

  russell routt
2 years ago
Great place to have your vehicle worked on. Very honest and reasonably priced. Highly recommend.

  Ken Rath
7 years ago
Gene the owner is super helpful and always gives the best idea how to fix my vehicles. Will never go to any other mechanic.

  love and understanding
6 years ago
Would highly recommend!!! Great folks and prices are more than reasonable and always had quick service

  Big Joe Auto Sales
6 years ago
Great service!! Great price! Truly wants to earn your business and do great work.

  Dirk Irons
4 years ago
Honest, reliable, reasonable upfront pricing. The only place I take my cars for repairs.

  George Hornsby
2 years ago
A great place to take your vehicle to get it worked on reasonable and honest

  David Faubli
4 years ago
I work for Nascar and I m all about service. If you want quality service then this is the place.

  Kimberly Baker
5 years ago
Pleasant staff; fast and great service. Definitely recommend

  Nick Jackson
5 years ago
Excellent quality of work, great customer service!

  joanne lewis
4 years ago
This place is awesome. If you don't want to be taken advantage of. Go here

  Jerry Lee Baker
5 years ago
Great place to have your car or truck repaired

  Brad Johnson
4 years ago
Quality work, good people. What more can you ask for.

  Pam Schwartz
6 years ago
Great and efficient service,fast service and very polite staff.

  Aubrey Schmidt
7 years ago
Great services. Fast work done right

  Travus Geesaman
2 years ago
Fair prices friendly serviceServices: Exhaust, Brakes, Air conditioning, Oil changeServices: Exhaust, Brakes, Air conditioning, Oil change

  nolan mann
4 years ago
Great to work with honest man doing honest work.

  Kenneth Wisman
6 years ago
They were very friendly

  Pam Field
3 years ago
Great service!!!!!! Gene is awesome!!!!!

  Joseph Lusher
4 years ago
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