Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lawson Lam
4 months ago
Raven was super helpful in educating me which tires to get for my vehicle while staying within budget. She patiently assisted me on two separate occasions. The first time I came in asking about which tires would work for my vehicle. The second time I came in, Raven recommended a quantity of tires for my specific situation, even going as far as leaving the tire kiosk and walking to my car in the parking lot just to double check before placing the order on the tires. Raven was very patient and understanding and has a firm grasp of knowledge on her career field. Raven deserves a raise and recognition for her work. I am excited to recommend Costco tires to all of my friends and family due to this interaction.
Eric Sanford
3 months ago
Good service but incredibly slow. The last few times I ve rotated tires, it s been at least 2.5 hours. They also lost two of my tire hub caps then claimed they came off after I left the parking lot.
Brett Martinez
3 months ago
Be prepared for a LONG wait (for installation or rotation.First, service needs to be scheduled three to four weeks out.Second, service takes an incredibly long time. Installation was four hours, rotation on another car was 2.5 hours.Inefficient and inconvenient.
Cecilia Winter
a year ago
Full disclaimer this first statement is just an assumption: they need more employees in the tire center or they are going to burn out the ones they have! Takes a lot longer than communicated to complete an appt, etc.Recent experience:60,000 mile warranty tires lasted to 35,000! (A reputably good brand but I know of tires lasting 60,000 miles with no rotations and I made it to 35,000 with 3-4 rotations . Big box poor quality ?) And warranty (from manufacturer but easiest cop out for Costco Tire Center) NOT honored even with 3-4 rotations in 35,000 mile time.Even if I didn t hit the exact mileage (repeated EXTRA long rotation appointments each time I was there), this should not be the case for 60,000 Michelin tires.I would advise to buy tires and honor those warranties elsewhere! Discount tire will honor a rotation done at any location for warranty purposes, for example.I m sharing so they can stop stripping money from hard working people (some people are not knowledgeable about these things so scamming can become easy and unnoticed).Save yourself money and time 1) you re not stuck in Costco for longer than planned with any appointment - opportunity to $$$ minus the food court 2) HALF the warranty mileage not honored and brand new tires needing to be purchased way sooner than what is appropriate!
Joseph Nichols
3 days ago
Really good customer service from the whole team!
Kaitlin Evans
2 years ago
Purchased 4 new tires from Costco. They called when they arrived, when I called to set up the appointment they said it would take about an hour. Great, scheduled the appointment and we re good to go. I arrive 5mins before my appointment time and when I drop off the keys I am told it will take about an hour and they will call once it s ready. At an hour and a half I check in and they said probably 15 more mins. At 2hrs and 15mins I go back to the desk to inquire about my vehicle and it is finished and no one called me . Not only did this appointment take over double the quoted time, no one called once it was ready. Beyond disappointed in the service today.
Linda Roberts
2 years ago
Harrison, an employee at the Wichita Costco Tire Center, helped me immensely! I live in Denver and needed help removing and reinstalling my car battery. Harrison was on vacation with his family but he took time to help me and did an amazing job!
Nancy Trower
4 years ago
Took me 4 and 1/2 hours to have tires put on. They said it would take 1 to 1 and 1/2 hours before the started. I think they should be more truthful about it before they take your money. I would have gone some where else if I had known it would have taken so long. Or done it a mother ti
Mallory C
2 years ago
Very kind and authentic service on 4/16 from all staff. Mason the tire technician has every ounce of my permission to pull my phone # and text me any day
Kathleen Santo
4 years ago
Great service and great knowledge of what would be best for our vehicle. Happy with our new tires so far!!
Brenda Poore
4 years ago
Great service at a great price!
Randy Mitchem
5 years ago
Very helpful & quick service.
Audrey Sweet
a year ago
Friendly service!
MD MAHFUZUR RAHMAN
2 years ago
Good service