All American Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Roger Falconbridge
a month ago
I had extensive work performed on my vehicle. This was my first time using All American Automotive. Even though I spent a considerable amount of money, I am thoroughly satisfied. Chuck made me feel like I was one of the family. My vehicle is a 2002 and hasn't had any major work done in a while. I feel like this was an investment in extending the life of my vehicle. Highly recommended.

  Rick Brandon
a week ago
Very impressed with the quality of work. Fair pricing and no surprises! Work performed is explained in detail and they ll answer any question you have. Worth paying them a visit for auto maintenance.

  Shawn Nichols
3 months ago
Dropped my vehicle off. Early in the week. Great service. Clear communication on when they would start and finish. Clear detailed estimates. Great work. Took care of me. Be back for sure.

  Dave Utoft
a month ago
Driving through Wichita with brake issues, they were able to get me right in and worked on. Very nice and helpful people. I only wish they d open up a sister station in my home town!!!

  Hayden Bush
2 weeks ago
Chuck is the man. They have always been fair to me and honest. I started going to them probably 2 years ago when they saved me $600 from a misdiagnosis from another shop.

  Lynnette C
6 months ago
I won't be going anywhere else with my vehicles. I've only ever received quality labor with top notch customer service. I've never felt ignorant for asking questions or pressured to agree to services that I didn't understand. Good job gentlemen on creating a pleasant automotive experience

  Sean Godbout
2 years ago
UPDATE: A month later and about 6000 miles my very expensive front tires are severely worn and my steering wheel is off center. Absolutely no way they did this alignment correctly. If I was going to charge someone over double what fair market value is, I d atleast make sure it was correct. I am a small business owner/operator and I rely on my truck to do my job. So add the time and money lost on having to do this again to the original price gouge and I will be taking quite a hit to the pocket book. Changing my rating to one star for lack of pride in their work at minimum.Staff is polite. No issue with personnel or facility. 2006 Chevy Silverado. I needed an alignment on somewhat short notice(same day, dropped off at 11A) The alignment is, for all intensive purposes, aligned. My issue is that I paid $250 for AN ALIGNMENT!!!!! After I replaced my front end parts. Everything was clean, broke free, and new. No reason that it should have been difficult, regardless of how far out of spec it was. I was charged for a modified vehicle and I don t have a single aftermarket suspension part on my truck other than KYB shocks. And to boot, it still isn t right. Absolutely insane. 250 dollars?!?!?! And you had the audacity to send it back to me less than perfect?! I feel like y all saw an opportunity to make a extra buck and took advantage of me.

  Don Thompson
a year ago
These guys are top notch. Greg has taken care of me for the last 35 years and the quality control is excellant. He has always made sure my vehicles have been taken care of at reasonable prices. Nothing is free but he and the staff there has ALWAYS been extremely reasonable. 5 Stars for sure!!!!Services: Steering & suspension repair, Oil changeServices: Steering & suspension repair, Oil change

  jessica johnson
a year ago
I went to the 21st location because my driver door would not stay shut. They told me it typically is about an hour of labor and the part if needed. They called me shortly after dropping it off and told me I needed a new latch. That the only way to get it was through the dealer. It was going to cost me nearly $600!! I told them I don t have that kind of money right now so I cannot have it repaired. He told me I could come get the car in 30 min. I went to pick the car up and he charged me $140.00!!! For taking my door panel off. I was flabbergasted. I didn t get my door fixed and I was out $140 fricken dollars. Then I have my son in law check around and he can get me the part from Advanced Autoparts for $104 ..don t trust these people. Def don t think you can take your vehicle in to be looked at and they re not going to charge you all they can. He should ve charged me $30 maybe $50 even then. Don t believe them when they say the part has to come from the dealer!! And get an exact price when u do think you re just getting a price quote If he had told me it would be $140 I wouldn t have done it. No one would I m sure

  Bruce Glaze
a year ago
Chuck,Thank you for all the great work on our Corvette! The brakes feel excellent and I am very confident in them. We appreciate all of the hard work you and your team put into insuring solid braking and safety. You and Dennis were a pleasure to talk with.We ll be sure to refer our family and friends to your shop.Thank you!Bruce and TerriServices: Brakes, Brake service & repair, Battery

  Joe W
a year ago
This shop is a place where you truly get treated with honest authentic automotive care and insight on all your vehicle s issues. The owner Greg is an Extremely knowledgeable human being, not just a mechanic. He will answer any questions you have about your vehicle or automotive needs. I ve had my fair share of troubles with vehicles and he s been there to help me out of a bind on many occasions. I even recall a time I was locked out of my vehicle I called and he came personally to help me out. That man will help even non customers simply out of the goodness of his heart. Don t ever judge this book by its cover because it s a shop with an owner and people with many great traits about them. May the Lord light up their life s.

  Kayla Conner
8 months ago
I would bring my car here again if needed ! Chuck at the front desk was super nice and helpful. He called before they made any decisions and he explained everything. My car was finished in a timely manor.Services: Steering & suspension repair, Engine repairServices: Steering & suspension repair, Engine repair

  Evan Marchewka
2 years ago
I got into an accident, and had my car towed to All American Automotive. I spoke with Dennis, and they were able to get the car drivable within two days of receiving the car. They also made recommendations on solving issues that I didn't even know could come up. I will gladly bring my car in any time I have an issue. The pricing was even better than the mechanic I used to take my car to. Amazing group of people, who provide a wonderful service.Services: Tires, Wheel alignment, Oil change

  Lanelle McKernan
11 months ago
Dependable staff, honest integrity can't be matched. We have used them for several decades and will always recommend this business! New changes to the interior are great! Miss cable options in the waiting room

  Cory Rau
a year ago
I called them last minute before a road trip to rotate tires and alignment and they got me in and did an amazing job. Very friendly and professional. They explained how far off my alignment was and that they had corrected it. My truck drove smoother than ever for my road trip the next morning. I highly recommend and will go back for anything and everything else I need.Services: Tires, Wheel alignment

  Joed Foster
a year ago
I came to All American Automotive on a Friday afternoon from out of town. My air conditioning wasn't working very well and it was already 105�. They took it in, diagnosed the problem and fixed it that afternoon for me and got me back on the road. I'm so happy I found them. After calling around several other businesses that couldn't get me in on such short notice, All American helped get me back on the road comfortably. I highly recommend them for their customer service and their quick work.Service: General repairs & maintenance

  Jimmie Kernes
a year ago
If your need any work done on your vehicle this is the place to come. Honest and reliable. Dealer could not find the problem with My wife s car and these guys had it figured out and fixed in one day. Brought my 2019 Chevy Duramax in for service very reasonable price and great communication. Highly recommend.Services: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance

  David Donelan
a year ago
Greg and everyone at All American Automotive are friendly and always try to work us in when we are in a pinch. They do great work. Have used them for 25+ years. It s repaired right the 1st time. Would definitely recommend their servicesService: Engine repairService: Engine repair

  Daniel Redd
9 months ago
Good guys here. Took care of my issues without any pressure and were very detailed when explaining the problem. I will be back cause good service is hard to find. Glad I found this place.

  Kyle Howard
6 months ago
Quality work and fair prices. I had a vibration issue that was difficult to diagnose. They found it and got it repaired.Service: Steering & suspension repairService: Steering & suspension repair

  Judy Sawyer
a year ago
I have taken my vehicles to All-American for years. I trust them completely because they make things right and stand behind their service. The waiting space is clean. I m respected as a woman, and helped with future things that will keep my car running for a long time. I ve moved out of town but I intend to stay with this business for return visits!

  Cynthia
11 months ago
My dad took my car in for a shuddering issue that occurred at low speeds with the switch from first to second gear and was told that new tires and wheel alignment would solve the issue plus my vehicle was riding rough. I did not think it would, nor that it was rough, but agreed to go ahead. I was incapacitated so could not take the vehicle in myself. After the work was completed, the shuddering issue was still present. I was told to come in to do a test drive to repeat the shuddering. When I came in, Greg, the person my dad was working with, asked me what all the issues with the car were. I explained I was there for the shuddering issue as discussed. He said that my dad brought my vehicle in for a shuddering at 65 mph and rough riding. I explained that was not true. The vehicle being rough riding was something they told us was happening. My dad was very clear that he came in for the shuddering, as that was my only issue, and the shuddering was at low speed and we had no issues with rough riding. He then said maybe there was a language barrier. We are people of color. My dad is of British descent and grew up speaking English, and our household was English speaking and I have a Masters degree in English and so does my mother. At this point, I decided that this was not a trustworthy establishment. I would never recommend them to anyone, nor would I return.Services: Tires, Wheel alignment

  Shannon Burling
a year ago
Our truck broke down. Called several places. Noone likes to work on diesels. Mel Hambelton Ford couldn't get it in for a month. Called and talked to Chuck on a Friday. He scheduled us to be in on Tuesday. However they had a chance to get it in on Monday and by Tuesday night we had it back. Thanks Chuck, Greg, and the gang. I'll definitely use you again. Hopefully not too soon. Highly recommend giving them a call!! Services: Auto engine diagnostic, Engine repair

  P.J. Maguire
a year ago
I had a wonderful experience. Dennis was friendly, professional and honest. It took 4 phone calls to other shops until I came upon All American. I will continue to visit them with all my automotive needs. They are the best in Wichita. Thank you so much!Service: Air conditioningService: Air conditioning

  Jared Morales
2 years ago
I've been a dealer-only guy for the past 12 years, but the folks at All American Automotive won my business after one visit. My F150 started making some dangerous noise and I didn't think it would make it far, so I took it to the nearest shop, which happened to be these guys. The place is clean and professional. Dennis at the front desk was very courteous, and Sam, a technician who went on a test ride with me, correctly diagnosed the problem by ear before he even popped the hood. They also have a Ford-certified technician on staff, which counts for a lot with me. The service is fast. The pricing is great. I live all the way across town, but I'll be back. Thanks, guys.Services: Auto engine diagnostic, Oil change

  Shane Pfingsten
a year ago
I needed some expert advice, which I received a few weeks before I took the car in to the shop. I really needed someone to help me game plan a solution. Once we did that I found the right parts and they installed for me. Very happy.Service: Steering & suspension replacementService: Steering & suspension replacement

  Shirley Fisher
2 years ago
6/16/21 I was struck by a van, straight-on at the left rear wheel on my '01 S-10 Chevy Blazer. Extensive work was required to get the vehicle safely drivable, including: remove, overhaul, & install differential assembly, remove & replace differential cover gasket, computerized alignment, and replace bent caliper support. Everything was clearly explained to me and I was talked to and treated with the utmost courtesy and respect. I have done business with All American Automotive 7 times in the previous 15 years and always have been treated with the same professional courtesy as I was recently. They kept in touch with me until the work was completed. I highly recommend All American Automotive. Shirley F, Wichita, KS.Services: Tires, General repairs & maintenance, Wheel alignment

  Greta Spears
2 years ago
I have used this business twice recently and have been VERY PLEASED with their service! They have been very kind and patient to explain all work being done on my vehicle and have followed up with a timely text and email. I won t hesitate at all to make this my go-to place for any future auto concerns that might come up, THANK YOU!!Service: Wheel alignmentService: Wheel alignment

  Clyde Lindsey
a year ago
Greg, Dennis and all of there mechanics do excellent work and keep you informed of the work being done on your vehicle. Very glad I found them to work on my F-150. Won't go anywhere else to get my vehicle servicedServices: Exhaust, Auto engine diagnostic, Auto engine tuning, Engine repair, Auto exhaust system replacement, Air conditioning, Oil changeServices: Exhaust, Auto engine diagnostic, Auto engine tuning, Engine repair, Auto exhaust system replacement, Air conditioning, Oil change

  Aaron Fortune
a year ago
Brought my car into All-American to diagnose unusual road noise, consistent with either a wheel or tire problem. It also needed an oil change. Front tires were visibly and unevenly worn, but the noise seemed to be coming from the back.All-American got back to me with the following diagnosis: Wheels and wheel bearings seem to be fine, but front tires are unevenly worn, indicating a problem with alignment. The noise seems to be due to an uneven wear pattern on the right-rear tire, which is, in turn, being caused by worn-out rear shocks. Also, in their opinion, the car needed an air filter and wiper blades. Total estimate for tires, shocks, oil change, air filter, wiper blades: around $1500.I had taken the car in thinking the noise might be related to the wheels and/or suspension. Since the noise wasn t that, and since I had just been quoted $1500 for an assortment of issues that were not life-threatening for the car, I got my car back after All-American did just the oil change. I sent the car elsewhere for a second opinion on the road noise. I knew that the car did not need wiper blades (I drive the car every day), and I had a suspicion it did not need an air filter (my wife told me the air filter had been changed recently). In addition, though All-American s invoice did not list a labor cost for air filter or wiper blades, the parts cost listed was about 2x-5x the cost for these parts from publicly available sources such as Amazon and Ebay.Regarding the oil change: All-American conducted (and charged me for) a full synthetic oil change without discussing it with me. Maybe that s all All-American offers, but if so, I should have been told, as synthetic oil changes cost almost twice as much as non-synthetic.The second opinion regarding the road noise: Shocks could be replaced, but they are not worn out and are not the cause of the irregular wear pattern. Car is not out of alignment. However, the car was rolling around on three different brands and two different sizes of tire. This issue could cause the irregular wear patterns that were creating the road noise, so let s change all the tires and see what happens. We changed the tires, and the noises are gone.The second place I took the car also just happened to check the oil, and I m glad they did. My car has a 3.8-quart engine oil capacity, and the invoice from All-American correctly listed the oil change as 3.8 quarts. However, upon checking the oil that had just been changed by All-American, we discovered that the engine had been overfilled to approximately 5 quarts. Running a car with too much oil can be a serious problem as serious as running a car with too little oil. Had the second mechanic not thought to check the one thing All-American did to my car, my car s engine could have been damaged or ruined by the overfill.My conclusion: All-American definitely pads out their invoices by recommending unnecessary repairs and maintenance. After my experience with them this week, I checked their other reviews. It seems that most of the negative reviews for this shop give some version of this same complaint.One of the negative reviewers mentioned that they told the shop that their vehicle is used for business, and that reviewer speculated that the padded invoice might have been a result of them having that knowledge. I think this is at least possible, since I also mentioned that my vehicle is used for business, and I got a similarly padded invoice. However, given the obviously low effort put into diagnosing my car, and given the gross incompetence displayed in the faulty oil change, I think it is also possible that their technicians simply don t diagnose problems properly, so they just end up guessing at problems with the customers money.Either way, All-American is exactly the kind of shop you don t want if you depend on your car but don t know much about repairs yourself. They tried to overcharge and upsell me at every turn, and they botched the one thing I let them do to my vehicle.Services: Tires, Wheel alignment, Oil change