Walt's Autobody CARSTAR

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandon Singleton
2 months ago
I had hit a dog with my car and did some significant damage to the front end. Call them they were very helpful. Willing to get me in soon. Worked with the insurance and got the Bodywork on the car finished. The car looked really good but when I started taking a closer look, they had buried my block heater for the diesel Engine. I went out and showed them. There was nothing they could do At that point in the evening so I took the car home and they were going to come get it in the morning. They did as they said they were going to. They showed up and took the car back to the shop got it fixed and brought it home. when the car got back home, I noticed a leak. I didn t think too much of it at first, because I do live on gravel and it was raining. Less than a week later all of the fluid dumped out of my clutch. I called them back. They were willing to look at it but did not work on mechanical stuff so they wanted to send it to another shop. They did not give me the opportunity to choose the shop. First they sent it to was Volkswagen of Topeka which were nothing but a pain didn t wanna On the car. I called Topeka transmission. He told me there was no way to tell if it did or didn t happen, but insurance should cover it since it happened at the same time. While talking with Topeka transmission my insurance and Walt s nobody had the same answers. Walt s would not call the insurance anymore. I had to get the car towed out of pocket even though insurance told me that they need to get this set up. My Insurance was getting upset with me because I kept having to call them. Long story Somewhat short, Walt s told the Insurance the car was not leaking there even though when I got the car home it was. Now, since they have talked to insurance, insurance is not willing to pay for the mechanical work. They were not honest on the phone they had my car for Two months to only find out it is not getting covered. As you can see in the picture, here is the fluid that leaked out of my car. If you only need bodywork, they did a good job. If you need any help after they re done good luck

  Lauren Lewis
3 months ago
Recently needed body work repaired on my vehicle and had an excellent experience with Walt s Carstar, I always like to share when it s deserved.The office girls were wonderful, very kind and patient, and worked with me through the whole process. I was updated every few days with the progress of work (which I loved!). The work was completed on time and my vehicle looks better than it did before, like it was rolled off the manufacturer lot. Very impressed with the quality of their service as a business in whole. Definitely check them out if you re in need of body work!

  Chris Slimmer
a month ago
Had an appointment to get body work done, and had some additional damage underneath the car. Ended up in the shop for longer than anticipated due to additional damages. Lance and his team kept me informed on a daily basis since I was minus a vehicle. Car is fixed and looks great.

  Jason Nash
3 months ago
Shout out to Lance for taking care of my wife's purple jeep. Making my life alot easier and a happy wife is a happy life. Great work and great people to deal with.

  Andrea Holland
6 months ago
Chelsea at Walt's has exceptional communication skills and keeps customers updated on their vehicle and the timeline for repair completion. I really appreciated her thoroughness, responsiveness, customer service skills and professionalism.Service: Body & TrimService: Body & Trim

  Jamie ThompsonHowell
5 months ago
Always good service. I have taken cars here for years and service is always Top Notch! Team is good at communicating progress and delays so you know everything that is taking place with no surprises.

  Shannon Milbert
6 months ago
These guys know what they are doing! They took really good care of me and had my car in and out of the shop in 3 days. They even gave me a free car wash!

  Amy Austin
6 years ago
After and before pics of the car I took to Walt's . (The one with the scrapes and small crack is how i took it to them) They had it for almost a month and I got it back in worse condition than when I took it in. They then charged my insurance to "make it right" without me knowing. I won't be going back!!!

  Toni G.
a year ago
Friendly Staff. My Vehicle looks good! Detailed nicely.The one tip I could offer is to have better communication between the shop and the front desk. We live an hour out of Topeka and were called to pick up our vehicle. When we arrived it was not complete. This happened twice. This added unnecessary travel expense and time.Services: Painting, Body & Trim

  William Kinser
2 years ago
Walt's did an absolutely wonderful job with every aspect in the process of repairing my truck after my accident. They were proactive in maintaining contact with me, my insurance, and Enterprise.They let me know what was going on every step of the way. And even when unexpected repair delays caused my rental policy limit with Enterprise to run out, they covered the couple days of out-of-pocket rental expenses.I would recommend (and have already recommended) them to friends of mine.

  Tara
a year ago
I had the unfortunate luck of having both my vehicles visit the shop. Both my vehicles were involved in accidents. Our Jeep had front-end damage from hitting a pole after, it snowed. Our truck was hit while parked and sustained damage to the driver-side tire and suspension. When we called the shop, they were quick to ask if we need a tow truck. Do we need a ride? The staff is kind and very informative about everything that was going on. Great shop, and staff!!!Services: Steering & suspension repair, Body & Trim

  John Moore
a year ago
From the moment you talk to someone to the moment you pick up your keys the experience with Walt s is the best. I told them I wish they were the kind of company I could do business with everyday. It obviously vehicle accidents are not on my agenda. Great company!!Service: Body & TrimService: Body & Trim

  Crystal Gould
2 years ago
Had to get a new lift gate and bumper after a wreck. They did an excellent job and now my Pilot looks showroom ready! They even cleaned the I side of all of my windows, my side mirrors, and washed it. Definitely happy with the amazing service!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Debra Misenhelter
3 months ago
Walt s is very professional and helpful getting everything lined up and completed.

  Tee Chelle
a year ago
Fantastic experience with Chelsea. Whatever they are paying her it is not enough. She's the rare combo of knowledgeable, personable, cheerful, and caring. Never ever acted like I was bothering her.Car looks great, as well, so the techs must be good.Service: Body & TrimService: Body & Trim

  Sarah Mitchell
a year ago
Walt s Carstar did a fantastic job on my Jeep Grand Cherokee after I hit a Deer. It took a little longer than I expected, but they were very thoughtful in calling to provide updates. I was also very happy to find my car washed and detailed on the inside when I picked up my car! I will definitely use Walt s again!Services: Painting, Body & TrimServices: Painting, Body & Trim

  otis decker
a year ago
Ok they repair the hood and not fix the hood. Then put a clear coat over the white hood so the holes that was not there before got magnified. My mistake for not checking the work before leaving the parking lot. I forgot this is topeka. I remember years ago I had a Honda fit repair done here and it was great job. Every thing was even out.

  Matt Carithers
5 years ago
My car had just 4,200 miles on it when a tree limb fell. Walt's did a beautiful job restoring my car and matching the paint

  Kevin Wipperman
a year ago
Excellent service, very friendly and totally reliable. They even detailed my truck after repairing the body damage. I'm very satisfied and highly recommend Walt's Autobody.Service: Body & TrimService: Body & Trim

  Linda Ashley
3 years ago
Unfortunately I have had to bring my cars in for repair several times. Fortunately, each time the work has been outstanding. The entire experience, from getting an estimate, to getting a rental and ending with picking my car up, was worry free. They take care of everything!! The people are always friendly and professional. I wouldn t take my car any place else for repairs.Service: Body & Trim

  jordan geis
2 years ago
This was my first experience with an Insurance Claim and Walt's made it painless and efficient. They were professional, caring, and responsive throughout the entire process. The body work is immaculate and the people were even better! 5 stars from the top down.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Sharon Cates
2 years ago
My car was hit on drivers side. Rear door, side panel and wheel sustained damage. Took it to Walt's Carstar for repair. They did a great job repairing it quickly. When I got it back it was beautiful. They were very friendly and courteous.Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding

  Ron Scott
3 years ago
This is second time I've had to use Walt's in the past year. I guess people like hitting my truck.The work they do is great. Service is above expectations. They also do what is needed in a very timely manner.If I have a choice in the future, they will absolutely be the body shop I choose.Thanks Again,Ron C.Topeka, KSServices: Painting, Body & Trim

  Wes Chiles
a year ago
Walt's didn't a superb job on my repair. They also had it done a day early. Plus they cleaned the van inside and out. I highly recommend Walt's.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michelle Moore
4 years ago
Walt s did a wonderful job on repairing a door ding and the transaction with the other insured s insurance was seamless! Walt s kept me informed during the 3-day process and went above and beyond in detailing my vehicle after the job was done. My Murano was spotless! Super friendly staff. I will DEFINITELY use them again!!

  Jesse Bennett
a year ago
As always the Team at Walt s delivered! Got backed into with some minor damage but they got it in and fixed up looking better than ever, even found some underlying issues and still got it back to us a day early, Cant say enough about this team, only place I ll use for repairServices: Painting, Body & TrimServices: Painting, Body & Trim

  Scott Smelser
4 years ago
I m sorry to say after having Walt s do auto body for our entire family we are looking elsewhere. After having our vehicle for weeks we got it back only to have to take it back in because the front end was not completely attached. We were disappointed in them for having to take it back and it still not be properly attached. They were super nice about it, and the gals at the front desk are friendly. But the workmanship has declined.

  Nick Bales
a year ago
Walt s South is absolutely the best body shop in Topeka! Chelsea is a rockstar and she made the entire process seamless.I ve taken several vehicles to them over the years and I m always extremely happy with the process and results.Services: Painting, Body & Trim

  Scott Hanna
3 years ago
Walt's repaired a dent in my car door from someone backing into it. It was absolutely no hassle and they delt with the other parties insurance company for payment. Made it really easy for me. They also cleaned my car before giving it back to me!

  Christopher McGinley
5 years ago
We had to use Walt's after we were hit by another driver due to their insurance company requirements. I was sceptical of the service we would receive as it was not a body shop that we heard a lot about. We were surprised. The shop was clean. The staff was polite and helpful. They had Enterprise Rental there and we drove away in our rental. The repairs took 4 days and they found something that broke that we didn't notice. They went ahead and fixed it for us. We will definitely use them again if life forces us into a similar situation in the future.