Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joshua Briggs
2 months ago
The team on 21st st took extra time to get my alignment right, where other shops gave up and told me I need to pay for new parts. Really appreciate the hard and dedicated work they did!

  Andrew Wendt
a month ago
This location has not been able to staff here in YEARS! DO NOT GO THERE! I would pay more to go somewhere else. I made an appointment on Wednesday for Saturday. I was told they didn t approve it because they were busy on Friday but I was lucky and they will squeeze me in. Terrible location

  Hawly Wood
7 months ago
They where able to squeeze me in over a weekend when my car had thrown an oil check code. Turns out I didn't need one as the oil was fine. (Newer car so wasn't prevy to these things lol use to old cars) was super nice and also explained how carvanas "coupons" actually work. And to be honest they aren't worth it. Was very kind sweet and understanding. Younger gentleman for the 21st and Fairlawn store. Highly recommend that location as the other was not great at time management or appointments

  Jessica Scritchfield
10 months ago
Not impressed with my experience, even though I scheduled an appointment for a basic service (just an oil change) I ended up being there over an hour & a half. Then they had someone else s profile information in my account (and the guy sure seemed like he was blaming me for that, never had that address or first name affiliated with myself). Definitely not coming back, price was high too.

  Joseph Rodgers
8 months ago
I called to see what it would cost to replace 6 spark plugs and the drive belt on a 17 Impala. They told me the plugs were 30 dollars each. That it would cost 1300 to replace these parts. I found the plugs for 7 each and the OEM plugs at that. Cant be gouging people for automotive maintenance. Dealership wanted 1280. Nope. I will do it myself.

  Michael Swanson
4 years ago
Got towed in off the interstate due to a major coolant leak. It was late in the afternoon and I was thankful that they were willing to at least look at it same day. Turned out to be a water pump which I agreed for them to replace and they had it done the next day after ordering the part. The quality of service and speed was good. I would give 5 stars if their parts prices weren't so high. Knowing what cost I could get parts for elsewhere, I asked for a discount. They gave me a small discount but only because I signed up for their credit card. Despite that overall I'm happy because they took care of me when I was in a tough situation. Just be prepared to pay.

  John Davis
4 years ago
Dennis is a great guy! He means well and will meet you where you re at. Jacob is wonderful at informing you about complications on your vehicle. Outstanding service! I am very well pleased about the services I had done on my vehicle. Honest guys and they want the best for you and your vehicle.

  John Poersch
2 years ago
It's been 3 years since my last review and I just want to say how great, professional, thorough, and fast the service techs here are. I love bringing my vehicles here cause I know the work will be done right, the first time, and they won't try to upsell me on things I don't need. I'm definitely a customer for life.

  J st Marissa
2 years ago
I drive an hour and a half from where I live to come to this firestone because of the great service they provide. They have the best prices and don't try and rip people off, I trust their mechanics and I won't go anywhere else but here. They have my business for the rest of my life and I will recommend all my friends and family to get their cars done here.

  Marsue Payne
3 years ago
Great customer service. Friendly and helpful staff. had a 10:00 appt for brake service today and they had it in rhe garage shortly after I arrived. By 10:15 after their assessment to confirm what I suspected about my rear brakes, they also found a bad wheel bearing on the front. They let me know the cost of each and left the decision up to me if I wanted both done. I had already planned to get the brakes fixed regardless, I knew they needed to be done but I in the end I decided to do both, I have had experience in the past when I lost a wheel bearing while driving, it not fun nor is it safe. Once I decided they told me it would take around 2 hours. It was done in just under 2 hours. They did exactly what they promised, the work, the cost and time. Thank you for a great experience!

  Deborah Swank
5 years ago
Good service willing to provide options, make recommendation but not push. Bent over backwards to get me worked in as quickly as possible. I have gone there for the last several years for my tires for all my vehicles and will keep returning.

  Chridam Marquez
a year ago
My respects for the guys who work here. Excellent service and very professional. Keep up your great attitude and honesty.

  Gavin Romary
6 years ago
This might not always happen, but they got my car in and out within a day. They were very transparent as to what exactly they were doing and the process they used. I think I finally found a shop worth calling "my car shop". The honesty and courtesy you are all looking for in a car shop can be found here.

  Gina B
3 years ago
I was driving from Missouri to Utah, and my driver s side window motor failed at a toll booth in Kansas. This was the only shop that was able to fit me in before they closed to help me! They couldn t get the replacement part in time, so they raised my window and secured it so I could continue my drive and make it back to Utah on time. I can t praise their customer service enough! I don t know what I would have done without them!

  Ronald Bruno
7 months ago
Need 4 tires on a jeep Cherokee. Wrnt in at 930am they had a 2pm appointment and done by 245

  J M
4 years ago
They were fast and polite. I have two complaints: they didn't put the spare back under the truck but just threw it in the bed, which could have been a miscommunication on my part, and they didn't put the hubcap back on tightly. It was coming off when I got home.

  Kristie Schimmel
4 years ago
Took way too long to get help walking in. I bought 4 new tires over $400.00. After taking an extra hour n 10 min AFTER the time they said would be done, and then they were finally almost done ..... they asked me if I would like to get an alignment!!!!! Umm did I miss something, somewhere????

  A Nonomous
5 years ago
I take two vehicles here. My older car that seems to constantly need attention and my newer vehicle. They always provide multiple options and tend to go above and beyond in fixing any issues. They also explain what the problem is in great detail (I am not mechanically inclined) and make sure I understand the issue. Not to take away from Firestone but it's the people there that keep my loyalty.

  Shawn Wood (X)
6 years ago
I always have great service here, most recently a lug broke on my car and they fixed it for free with no hassle. (They didn't get the tire on right) but the fact I didn't have to fight with them just proves their accountability and customer service.

  Marty Dennis
3 years ago
Whoever balanced & rotated the tires on my vehicle didn't get the air pressure even/correct so the tire light was on at the dash & never went out. However, when I went back, Tommi checked the air pressure at each tire which seems to have corrected the problem. Tommi was very professional & courteous.

  Crystal George
6 years ago
So far I've only been to this location twice, but everyone I've met has been incredibly friendly. They're very honest and fair. Cheers to finally finding a place I can trust to take care of my car and me. Highly recommend

  David Luna
10 months ago
No stars sadlyHad a bad experienceTook it for a car problem recentlyAnd had to leave the car at firestone at Topeka21st streetThey left out the car outside parked and was vandalized someone broke the passenger windowThey didn't want to claim responsibility for the eventNever again

  Wong Dingiling
6 years ago
The managers always try her best to get you in-and-out and take care of everything. But when the guy working on your vehicle breaks it or screw something up and tries to hide it that is wrong. That happened to me and I felt like I was taken advantage of .

  David Freise
a year ago
Rebalanced my tires purchased there a month ago. No charge. They have a major staffing shortage but are trying to work through it.

  Doug Edwards
3 years ago
Went to get new tires and have them rotated. They also did alignment free of charge. The car drives much smoother now. Would recommend.

  Isaac K. Deer
3 years ago
The receptionist, Dennis, was great. He was quick and efficient. The mechanics were fantastic as well. I ve had previous firestone experiences which were not so pleasant but this firestone on 21st and Fairlawn was fantastic.

  Leigha Boling
4 years ago
Jacob was amazing! Blowout emergency and he got us going within 15 minutes! Best experience at a tire shop on a Sunday!!! Thank you!

  Halston Puett
a year ago
They held the tires I wanted for me and It was a quick painless process.

  Timothy Annett
4 years ago
It was a follow-up on a previous visit. They got my car in and completed in about an hour. They kept me updated throughout. Very courteous.

  Jacob Starr
4 years ago
Always very helpful service. I dropped my wife's flat tire off when they opened and they called when it was done. Get the road hazard, it's worth the price and more!