Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
T Vot
3 months ago
Such awesome service! Super friendly, fast and GOOD!!I've heard numerous horror stories about different body shops from friends in the race community. This is DEFINITELY not one! From first contact about a quote to finished product I was amazed with everything!
Laura Finson
5 years ago
We have bought two cars from Doug Richert. Our first was a Cadillac where we met the most amazing and helpful salesman, Barry Riddle. Now, today we bought a new Buick and of course we asked for Barry. Barry and the whole team (from the office staff to the service department) are amazing. They offer fantastic customer service, friendly staff, and the service department is hands down the best. You will not be disappointed. Ask for Barry!
Better Than Ever
4 years ago
Great group of guys in the parts & service department ! ! Always looking out for your best interest with your vehicle. They don't try and UP SELL their service or parts, and they take the time to explain what is needed and how long before replacement or maintenance is required. Very reasonable pricing, far better than the KC area ! Plus my SUV is always CLEANED when they are finished. I Appreciate You Guys, thanks for delivering excellent customer service with respect.
Angela Valentine
5 years ago
We had a fantastic car buying experience with this dealership. Our salesperson, Barry Riddle, was also excellent to work with. When we went to pick the car up there was a minor mechanical issue. They felt so bad they corrected the issue and went above and beyond to make it right even driving the car to Wichita to deliver it to us. We were very happy and would definitely recommend the dealership & Barry very highly!
Marlene Sisson
5 years ago
Jarod was wonderful to work with and took time to show us several vehicle options before we arrived on our final decision. The customer service by the entire team went the extra mile to satisfy our requests. Brandon closed our sale and spent time showing us all the features on our vehicle before we left. Doug made a point to come out and meet us, asked if we were taken care of, and thanked us for our business as well. We'll gladly recommend Doug Richert Cadillac to anyone shopping for a vehicle. Excellent customer service! Thank you all. Shop local Topeka!
Allison Geisler
7 years ago
Doug is a personal friend of my grandfather. He took care of me personally, and was more than knowledgeable about the cars and patient with me during my purchase. He is a very honest man, and has the best customer experience. I highly recommend Doug Richert Cadillac to anyone looking for a new or used car.
Nelson Wong
4 years ago
Absolute best place to take your vehicle for body repair. Excellent staff willing to accommodate their customers, excellent work performed. Body repair and paint repair are superb. I was concerned with the acquisition of the Cadillac dealership by another business that this shop would be absorbed in the transition but was so pleased to discover that this business will remain open as an independent free standing body shop for all body repairs in the future. Take your vehicle there, you will not regret this decision !!!!!!
Samantha Barnett
4 years ago
***See edit****Great customer service in the maintenance and Service Area. Always go above and beyond to make sure that our Cadillac is running smoothly. A nice touch to be able to have our car washed and vacuumed for freeAlways ask to see The entire car history before buying from this dealership. The son Jared originally goddess in it to a beautiful car. When we went to go live out our life's dream is when we found out that they had pull one on us. A $23000 Gut punch... if not more.They sold as a 2017 xt5 that was titled as a lemon in another state and have yet to make things right for our family of six. No dealership will buy the car from us. It cannot be sold. The owner's idea of making it right is pushing us off on another dealership with a by credit instead of taking back a vehicle he knows he decitfully sold to us and should not even be allowed to be sold in our state.We trusted this dealership wholeheartedly and originally they had a 5 star rating with us. I honestly don't know how Doug and Jared will sleep at night knowing what they did to us.
Maria Cortez
7 years ago
I bought a car from them about a year ago. A week after driving it off their lot the check engine light came on and took it back. It had a leak that they said they could not fix properly but would try to rig something to fix it. I have had nothing but troubles with the car since the day I bought from them. Now I am having issues with the car once more. I have never had so many issue with a car that has cost me about a little over half of what I paid for it just to maintain it to be safe to drive. I am a single mom and student and feel the that they took advantage of me because of this to sell me the car.... not pleased at all. Part my fault because I am not car educated but I looked to them for this assistance.The car I had before this one was awesome only had to get a new one due to my transmission going out.Thanks,Further in debt then when I started with this car, single mom and broke.... and carless and overly stressed
Brandy Moore
8 years ago
Their service department is awesome! Very professional, honest, and quick! I've had troubles with GM dealerships in the past and came to Doug Richert and was treated with respect! Will be having all my service work done with them from here on out and I live 50 mins away!
David Tipton
5 years ago
The mechanics from Capitol City Nissan Topeka KS took my car to them to figure out what was wrong with my AC Compressor. They figured it out right away and reprogrammed my computer. Now it works great! Hats off to all your mechanics! Great Job! I think that is awesome when two dealerships help each other out!
Robin McCarter
6 years ago
I had to have the back door on my Kia Optima replaced due to an accident. Dan and the guys made car new again. My was cleaned inside and out. The best body work and customer service in town.
David Marker
a year ago
Very responsive to all our questions. Kept in touch with us. Tremendous skill and knowledge. Very professional and helpful. I have no hesitation in recommending Richert Body Shop.Service: Body & TrimService: Body & Trim
John Pinegar
5 years ago
Doug Richert Cadillac is a friendly family-run dealership now celebrating their 17th year anniversary. The folks at the dealership really get to know their customers and strive to be certain that all customer expectations are met and exceeded. It may sound clich�, but at Doug Richert Cadillac you are a name, not a number. Recently, I emailed Jared Richert a brief inquiry about a specific vehicle. He immediately responded answering my questions and offered to bring the vehicle to my work or home for a test drive. I accepted his kind courtesy and within an hour Jared arrived and took the time necessary to familiarize me with the vehicle and the features plus take a test drive. On the spot he evaluated my trade-in and discussed the overall deal which was very fair. I accepted the offer. The next day Jared delivered the new vehicle to my office where we finalized the necessary paperwork. But, he still wasn t done. He again reviewed all of the vehicle features, connected my Bluetooth, transferred OnStar and satellite radio from the old vehicle to the new one all of this taking an hour and a half. Now, that is going above and beyond. Working with Jared and the dealership was top-notch!
Brandon Griffin
5 years ago
Probably the best car buying experience I've ever had. They truly care about their customers and take the time to get to know you and what you are needing. I'll be a lifetime customer!
Jordan Barnette
7 years ago
I recently just purchased a 2015 Chevy Cruze from Doug Richert Cadillac. I had a great salesman, Brandon Barnette. Everyone is very friendly and incredibly helpful. I will be purchasing from them again in the future.
Jeff .2
2 years ago
Service and quality and top notch! Dan and his crew did an amazing job on my 2010 Mazda CX7
David Cook
6 years ago
Great place for GM service and sales! Large quality corporate backing with small town care. Doug and his staff will always make sure you are well taken care of! Awesome GM store
Patrick Grogan
5 years ago
Always happy with the everyone at Richert. They continually go out of their way to take care of the customer. Would highly recommend. Thank you Bernard, Sherry, Dan and Jared.
Mindy Staniec
7 years ago
I love this place! Had an excellent salesman. Yes we will return with our next vehicle purchase!
Brian Woods
4 years ago
Stopped by to get an estimate for some body work. Doug was very friendly and helpful. Will end up using him for work in the future
Lori Williams
a year ago
Great job! Kept me informed of how repairs were going and gave a timeline for when work would completed
Miles Stotts
6 years ago
Had an excellent GM warranty service experience here. Good folks.
Kevin Lierz
5 years ago
They are a great group of employees there. They really help their customers. I would highly recommend to anyone.
Cynthia Williams
5 years ago
Great service they allowed me to get my car service at the last minute.
Larry Denney
6 years ago
Great service in mechanic shop needs wider range of Cadillac in dealership
Gregory Hunt
3 years ago
I knew i was in good hands as soon as i walked in the doors. Great place for your body work needs.
CJ Romig III
8 years ago
If you're in Topeka always make sure you see Jared or Doug for all of your automotive needs.You'll thank me later.
Andrew Harrell
6 years ago
Friendly n knowledgeable staff, great selection of cars
henry jerome
3 years ago
It was the best, great customer service and care.Highly recommend Dan