Excel Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Randy Johnston
8 months ago
Being a seasoned Excel owner there has been little I haven't tried to repair myself. Recently we discovered a water leak. I thought to call the service center and talk with Curtis. He called back and talked with me like we where brothers. I can't even to begin to express my thanks to him for his support and advise. It says everything about him and his commitment to the brand!

  Ed Bierbaum
8 months ago
Thanks for the service, kindness and help that gave us for our 2012 Excel Limited. We were on road trip to Wisconsin when our hot water heater started leaking. We were able to get in and have it replaced. Thanks for allowing us to stay in our 5th wheel while the service was done. Thanks for the new Excel graphic on the front. Our 5th wheel looks great again. Your answers to my many questions were greatly appreciated.

  Tom Holz
11 months ago
We originally went here to have them service our new-to-us 2009 Excel 5th wheel around 2014. At that time they rebuilt our dining room slide and tuned up the rest of the slides. Over the years we have had local dealers do work on our camper and we have never been satisfied with the work. So when we needed some work done on the slides (9 years and and 70,000 miles later) and the Never-Lube bearings replaced we decided to drive the 600 miles to have Curtis and the crew do the work. They provide 30 & 50 amp hookups for overnighters, so arriving the night before was not a problem. They had all of the work done in one day! The next morning we harassed Jim with a few items and it was all taken care of and we were on the road home before the storm hit. Larry, Jen & Dayna were very helpful and friendly. I would not hesitate to recommend the Excel Service center to anyone with any RV service needs.

  Christina S
10 months ago
Fellow camper owners.. we ve had our camper fixed a couple of times already and we initially used Excel Service Center. Never again! Stay far far away from this shop. They fixed the camper s slide and we were able to use the camper TWO TIMES before the slide broke again. I have text messages from Larry stating they will take care of us and make sure they get it fixed for us again. They had our camper from August through March/April. The majority of the time it just sat there and we were told numerous times that he (Larry) forgot to put us on their repair calendar and that he would get us on the calendar. Towards the end, I started a claim with Lippert for the parts since Larry told me he purchased the parts from Lippert and therefore we wanted to see if Lippert would help with a warranty for their parts. Once this claim was opened and they had questions about the repairs done, Larry s demeanor completely changed and he told us he was done and to just come get the camper out of his way. He refused to help us at all with the costs since the work they did the first time was clearly not done correctly. I have the initial invoice (which, by the way, we were charged for stuff that we told them not to do to the camper, they charged us extremely high prices after not giving us any idea of cost estimates and charged us for work they told us would not be very costly because it won t take time much time at all and then billed for 5 hours of labor for this one instance). I have a TON of text messages between us and Larry. I am willing to share any and all if anyone wants it or asks. Larry s stance completely changed and he s blaming us for everything and not taking ownership for the shotty work his staff did. He did tell me that one of his technicians likes to just add work without getting approvals and it wasn t the first time this technician had done work they were NOT supposed to do but they charged us anyway for it. I had to negotiate down their labor costs significantly because the invoice was almost 3X what was initially discussed.Fast forward. Took it to a different repair shop. They ordered the parts that LARRY told me we needed. They replaced the entire slide mechanism and then the slide still wasn t working. They found that the box that controls the two motors was damaged. They could tell one of the power cords was replaced and said it was pulled way too tight which caused the terminal on the box to bend and the internal connections were not making satisfactory contact with the cord causing the slide to fail. Once they replaced that ($459) box the slide worked perfectly. This technician told me that Excel used mostly their own branded parts and did NOT replace with the correct Lippert parts. There is a chance that the box could ve been the only thing wrong with the slide but since we took Larry s word on needing an entire slide mechanism (having our camper for 8 months, we figured he at least knew the issue). That was an issue that was caused by Excel and was not taken care of by Excel. We have now paid TWICE for the slide to be repaired and it should ve only cost us ONCE!We were lied to, mislead, and severely overcharged by Larry at Excel Service Center and then were treated awfully when we took it back to them for a second repair for the same issue. FIND A DIFFERENT REPAIR COMPANY! STAY AWAY FROM EXCEL (Smith Center, KS). They may have been reputable before when they manufactured their own campers but now their repair service sucks, they re unprofessional in their communication and lack of quoting. Nobody should be stuck with a bill that has stuff they were told NOT to do or a bill that was never quoted appropriately and ended up THREE times higher than the original amount we spoke about without any notice! What a rip off!! A horrible experience!

  Vince Ornelas
a year ago
Great place to get your RV serviced. Very friendly and knowledgeable people. Clean place with great customer lounge with showers and bathroom. They let you stay in your RV with electricity if practical. Our 2nd visit, different issues, and same friendly service. Great inventory of parts, furniture and accessories. Definitely worth the drive to Smith Center, Kansas.

  The East's
6 months ago
Great folks with a sincere desire to make things right in your rv

  The Road Less Traveled
2 years ago
Honest and trustworthy. We adjust our nationwide travel plans to get our work done here. Always professional and they take the time to do it right.

  Cathy Torres
3 years ago
Had taken our 2003 Excel 5th wheel to the Center for repairs that the dealership had estimated triple what the Center charged.We have taken our 2011 Excel 5th wheel to the Center twice now. Their employees once built these rigs and Know How to do Repairs.

  Dondi G
4 years ago
They lost my list four times and larry put it in the pc. Very unorganized had to wait till the next day to get my bill and they had finished my rv 3:30 found bill was already posted on pc but jerry had left early. The bill was reasonable price and over all ppl where very friendly.

  Steve Benson
5 years ago
I was down there last week great service at a reasonable price they adjusted the slides on my 2008 classic also was having a brake problem they tracked that and they work great. this camper is new to me (jan of 2018) they help was the best thanks

  Dave Hultgrien
5 months ago
Honest, and stand by there work.

  Bill Bloat
2 years ago
Very happy campers. 2005 Country Coach inspire 330. JOB WELL DONE GUYS!!!!

  mary sauer
2 years ago
Very highly recommend, extremely skilled, friendly and helpful. If you need your camper repaired this is the place to go.

  Shelley Anna
2 years ago
I was in a panic - I'm a recent widow and have had to adjust to doing things on my own...the guys here were my angels and helped me straight away! Thank you! Thank you! Thank you!

  Rich B
3 years ago
Excellent service and they make you fell good about spending your money with them! No regrets

  Le Wms
4 years ago
Never been there but talked to them on the phone. Nice, friendly, helpful folks.

  Doug Finch
2 years ago
Quality of work was fine but the bill was ridiculous!

  Larry Lanus
2 years ago
Very good ,free with information and good work, again thank you for your help

  Jeneane Nelssen
4 years ago
Reliable service, friendly and helpful employees

  Jerry Petersen
2 years ago
Nice people and decent on there parts

  Charles Bandel
3 years ago
Will tell you tomorrow. Left it there to get worked on.

  Jasper Holt
4 years ago
Really good people.

  Mary Gray
2 years ago
Wonderful service..