Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Antonia Velasquez
4 days ago
Picked up an online order and Scott s energy was very welcoming! He even carried my order out to my car as it was a bit heavyweight. Haven t even made it out of the parking lot yet. I was so pleased with his customer service I had to acknowledge him first! Thanks Scott! We need more people like you.

  Ryan Branstetter
a month ago
They refuse to update their prices on the shelves. I complain every time I go in. Not uncommon for literally everything on the shelf to be 20-30% higher at the register. Staff could care less. This one is a mile from my house and convenient. O Reilly and Advanced seem to be able to keep shelves prices right. Terrible. Scott is awesome and very helpful. That s the only saving grace here.

  Kaley Pippin
a month ago
Carlos was great, extremely helpful and friendly! Called ahead and he had the item waiting at the front, and quickly found other items I needed.

  Josephine Faoro
6 months ago
Scott R is the only auto shop employee I trust from now on, come to this location and ask for him if you want someone to help you find a part or replace a battery with 100% kindness and friendliness. I was so used to auto stores only hiring only the meanest and most condescending people ever for some reason but Scott is a bastion of light

  Joseph McGrew
7 months ago
Decent parking, clean, area is wide open, car wash next door.Customer service was great and quick. Very knowledgeable people of this posting. I prefer to order online for the 15 to 30 percent discount. Had everything I needed.

  Joel Wastlund
a year ago
Manager refused to replace my battery under its four year warranty due to his discretion because it had already been replaced once. Six months ago. He said the likelihood of it failing in that time was not possible.The battery has an intermittent short. I ve been a mechanic for 25 years, and I don t make stuff up. When I brought the battery in, it did not show a fail, so they refused to replace it. I explained that I had been driving the van for over an hour, and it had been charging for that long.Leaving disappointed because I know that the battery is going to fail again and I ve wasted an hour and a half trying to get it replaced.I will make it a point to never use advanced auto again, I will also make sure to tell everyone about my experience. Very frustrated customer

  Richard Crane
4 months ago
Know what you need before you go, and make sure you know where in KC your part is, they will need you to tell them.

  Jesse W
a year ago
Me and my wife was in here a few weeks ago and there was a young (older then me tho) man in there by the name of Ray. He was the most bubbly amazing sales person. Not only was he awesome as a sales person but he treated his customers with the up most respect. Thank you Ray sir! Keep doing what your doing and thank you for helping us. We will definitely be back.

  Kayla Bumgardner
a year ago
One of the best advance auto parts I've ever been in. The man Ray that works there helped me so much. Because of him and his amazing employees I will do a hour trip before I go anywhere else. Your alls team is amazing!

  Holly Crawford
2 years ago
I am so glad I stopped at this location. It was the best customer service I have had. I am very grateful to Ray. He not only fixed one of my brake lights, he showed me how to change them. I highly recommend this store. Thank you again Ray!

  Reid Harding
a year ago
Thank you Josh and staff. Very helpful, polite, and pleasant experience thanks to your hard work. Definitely got my business moving forward!

  J. Mohler
5 years ago
Googled the hours of operation for this location and it said 8pm on Sunday. Drove 45 minutes and got here at 5:57 just to get kicked out at 6pm by the 2 guys working because they were supposedly closed at 6pm on Sundays. Yet it's 6:11 right now and I'm looking at a female that's still in the locked store with them and she's obviously not an employee. Don't know if we just interrupted the set of the newest upcoming vivid video release or what. Now to drive 45 minutes back home in my truck that gets 8mpg. What an amazing shopping experience.

  Eye Dee
10 months ago
Unlike every other similar auto parts store, these guys don't have simple tools you can use in their parking lot.

  Lynn Norton
4 years ago
In close to zero degree weather conditions, they tested my battery and sold/installed the new one for me in a speedy way so none of us froze! Thanks bunches! Always ready to help if they can!

  Judy Ribbey
3 years ago
Needed a serpentine belt, idler pully and 6 point star socket set to get my Mercedes-Benz up and running this weekend and the young women working there was very helpful and professional. Excellent job.

  Clint McAlister
6 years ago
Used to get good service here. Yesterday I went in to have my battery tested and the guys inside said, "have the guy outside do it. He has the equipment out there." went outside and that guy said "There are several guys inside... Talk to them". Went back in and now there were 4 people in line. Waited in line (again) and then the guy outside comes back in and starts helping people in the checkout line. When I get back to the front of the line he asked what I needed.... As if we didn't just talk. He went outside and tested the battery and said it's good. I told him it's starting slow and rough. He said "me too." and went back inside. He should have suggested testing my starter.... No one was real interested in helping me that's for sure. So I'll head over to Autozone or O'Reilly and get some help there. Advance was a joke! I get it... It was 24 degrees out but it takes 2 mins to test a battery. Terrible customer service!UPDATE... took my truck to Autozone and the battery was bad. Replaced it. Problem solved.

  LARRY BYERS
5 years ago
The employees here are fantastic. They are friendly and knowledgeable. Used my mobile app to order parts and pick up at store less than 30 minutes later.

  Dallas Jones
4 years ago
Not the best of stores, many parts need to be ordered in. But I also came from the main hub area, so I may be slightly spoiled. Also, staff seem somewhat knowledgeable, albeit are not the guru type.

  Andy P
6 years ago
Older guy tried to sell me the most expensive wind shield wipers they carried and tried to tell me that's the only ones that fit my vehicle. Then got pissy after I showed him the ones I ultimately purchased that amazingly enough, also fit my vehicle.

  J G
3 years ago
The service agent was very knowledgeable about the u-joints that I was buying and what would be the best recommendation and how to properly take off and put back on.

  Ryan Riley
4 years ago
Helpful and friendly staff. I was grateful that I was able to diagnose and solve a car battery problem and take advantage of the warranty. Great customer service.

  Get2 Fishing
5 years ago
1991 Miata. There are cheaper options but if you want someone to help you and specifuavallu exain what the problem is and whats the way to properly do it or the cheapest way. Even go to your car and point it out. Never been let down and they keep it real. Great place

  James Leichter
6 years ago
Each time I go there they have what I need. I could save some money online but I want to support local parts places. We need them. I have always had nice people help me there.

  Summer Y
2 years ago
Every employee I've came in contact with has been very friendly and quite witty. I always leave giggling.

  Megan Fairchild
2 years ago
Ray gave me some phenomenal customer service. I will be back and recommend this location to everyone.

  Nick Siebert
5 years ago
I made a purchase at another location and exchanged the original part. It turns out I needed the original part, not the one I exchanged for. Had the original receipt not the exchange receipt. The manager would not do the exchange. I hope he gets a really itchy rash.

  Maxwell Hernandez
a year ago
Josh was very helpful finding out what was wrong with my vehicle.

  GABRIEL san toro
3 years ago
Very comforting place I can buy all I need with confidence, the staff is always ready to assist you and the prices are ok.

  Bryan Lappin
7 years ago
Clean. Well stocked. Friendly and knowledgeable staff. What more is needed from an auto parts store?

  Noah Belcher
a year ago
A bit overpriced but logan always helps me find what I need!