Oard's Auto & Truck Repair Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Vess
8 months ago
Our car went into limp mode east of Junction city, had it towed to this shop because I had taken another vehicle there before for a tune up. It was going to be a few days before they could get to it. I had a friend who has a scanner look to see what the codes were and they were showing that it was rod bearing failure. When they got to it they said that code didn t show up and they ended up doing $600 worth of work to the car. We picked it up and it did the exact same thing we took it there for the first time. Had it towed back and they looked at it and now the code pops up. And they said they can t replace the motor there. I think they lied and it did have that same code but they said it wasn t the problem and said this other stuff was the problem just to get money. Luckily the car had a warranty for the exact reason it broke down in the first place so the dealership replaced it totally free and we got a rental car the entire time. But I do t recommend doing business with this place.

  Adam Casada
10 months ago
They beat the price of another shop in town by 20% for a timing belt and kit replacement, got me in quick, took me to work, picked me up, had done extra work to get my bumper cover better attached than when I brought it in (hanging on with zip ties), talked to me for quite awhile afterwards giving advice about other issues I had.Was extremely happy with the service and will be back.

  Ashley Ballou
a year ago
Took our suburban in. They hooked up a reader and then reset the system. Drove it home. Hit a pheasant the next day. Took it back when they could get it in. Drove it home. Same problems it was having the 1st time. Requested a quote before they did anything. Got a call they replaced the oil pump, something my mechanic husband had already done. We were told we owed 1300.00 for something we didn't authorize. When my husband called in. He was treated very rudely. Was told we were trying to nickel and dime them, and we didn't understand how a business worked.

  Jennifer Grove
a year ago
I was traveling through, and my car wouldn't start. They came to my rescue! Towed my car, the lady I talked to on the phone came and picked my kids and I up. They got my car fixed within the hour and I was back on the road! I am so grateful for them! Very nice people too!

  Rachel Morgan
11 months ago
I cannot say enough good things about Mark and his business at Oards. I had a hiccup with having something replaced without a phone call to me and, while I was not not being the kindest about it, Mark did what he could to help me out when he didn t have to. He is super sweet and just wants to run a good, honest business- and as long as I m around in Salina and they ll take me, they have a customer for life!! Cannot recommend this place enoughService: Auto maintenance

  Seth Jones
6 years ago
Hands down, the best car repair experience I have ever had. They got me back on the road in just a few hours. The whole process was completely transparent; They showed me the problem and explained everything that had to be done. Reasonable price. Everyone was friendly and helpful. They even allowed me to bring my dog in to the shop waiting area.Auto repairs are never fun, but they made the experience as easy and quick and comfortable as possible. Thanks to them, I was able to make it back on the road and to my destination within my timeline.

  Patsy Stockham
3 years ago
We have been taking our vehicles to Terry and Jeff for nearly 20 years. This is an honest, quality auto repair facility. You will never have to question their integrity when they advise you regarding the service/repairs needed on your vehicle. They will always call first and they have no issue showing you exactly what the issue is before they perform the service. In many cases, I have been able to just drop in and say "this is what is going on, what do you think?", then they will stop and take a look or drive it for a few minutes and diagnose then schedule me in within a day or two. I have rarely had to leave a car overnight. They get the job done right AND timely! I have NEVER had to take a car back to say it wasn't done right. I will always recommend Oard's!Services: Electrical repair, Auto engine diagnostic, Engine repair

  Rebecca Keane
a year ago
We were traveling from Wichita to western Wyoming. Around Salina our check engine light came on. They got us in and out inside of 2 hours...same day! Absolutely great service!

  Shelly Myers
5 years ago
We were in the middle of a road trip and our A/C started failing in September with temps in the 90 s. With 6 hours left, a dog, and a baby, we called and were told we could come in right away. Our car was assessed promptly and it was determined that our Freon was leaking. He refilled it for us to get us on our way ASAP and we were able to continue on our journey 45 minutes later. It blew out such cool air afterwards and it felt heavenly. They saved us, highly recommend!!!

  Caroline Carr
3 years ago
My friend and I were traveling from Tennessee and our car completely gave out on us on the interstate. We called them hoping they could tow us and figure out what happened. Terry was there within less than an hour to save the day!!! And we were kinda far from them. They were all so kind and helpful and went above and BEYOND with the service. If I lived in Kansas I would recommend this place to everyone . Incredible service with incredible people.

  Katie Lyne
3 years ago
our car almost caught on fire! an amazing, professional, awesome guy in overalls named Terry picked us up and gave us a ride! then they gave us a ride to the airport to get a rental. i am 22 and my friend that i was traveling with is 21. we are students (and also girls) and were treated as equals, which is weirdly nice. service was quick and they let us hang out in the body shop and use their fan because it was hot as the dickens. in synthesis, we don t love kansas, but we love oard s!Service: General repairs & maintenance

  Brooke Greer
2 years ago
We are currently on the road traveling from Oregon to Florida and had a starter go out on our Ford Excursion. They came and got us from Long McAurther and fixed it up for us within a few hours to get us back on the road. We are so grateful for their speedy response and quality of work (so far so good!). Thank you guys for your work!Service: Engine repairService: Engine repair

  William ReddSr
4 years ago
Took my car there for service. Needed the water pump replaced. Turned out to be a shaft driven pump so there was a lot of labor involved as the pump is gear driven off the engine not by a belt. But the pump itself came with a lifetime warranty so we went ahead and had it replaced thinking we would only have to pay for it once.So now a year and 4 months later we find another leak. The pump itself is fine. It's leaking from a poorly installed gasket. So it's the labor that failed. Which is relevant because when we called to report the leak they said... " Yes, the pump is covered under warranty but the labor is not since it has been over a year since the repair was done, it will be 1000 dollars to replace. " So they guarantee parts for a lifetime but not their labor...? That's a pretty big loophole they did not mention when I agreed to have them do the work the first time.Pretty shady business. Do not recomend. I will not be back.

  Nicholas Verrochi
6 years ago
In the middle of a cross-country road trip, we broke down on the side of I-70 when my alternator stopped working and my battery eventually died. The next morning, we took the car to Oard's and I was totally impressed at how quickly they were to help and make room in their schedule to accommodate us as walk-ins. Professional service, friendly, and accommodating. Thank you, Oard's, for getting us out of a lousy situation.

  Daniel Harvey
6 years ago
My dad took his car in for brake work, a $300 dollar job, and just a couple days later took it back because they were already squealing again. They did not offer to take a look at it, but put the blame on a new tech. So he took it to another place call Richards, and they showed my dad exactly what the problem was, and what was not done correctly to begin with. This shop told him they get a lot of Oard's rework. My dad had been a long time customer, and for them to not even offer to take a look at is just wrong. Do not do business here, you may regret it later.

  Scott Brown
4 years ago
Our car broke down on I-70 west of Salina. The tow driver recommend Oards. I called them from the side of the road and they got us in right away. We needed a new alternator. Price and labor seemed fair and we were back on the road in a couple hours.

  Veronica Crowder
6 years ago
Long review but well worth it. Blew my serpentine belt (which added to a mess of other problems) on I70W during a cross country trip and was towed to Oards within 10-15 minutes (Oards did not actually tow me and I completely regret forgetting the name of the guy because he was awesome too!!) When we got there we initially were told they were backed up and couldn't fix my truck until Tuesday or Wednesday (this was Friday). Apparently this was an issue throughout the area, because we were told the same from other local shops. However before I even had the chance to panic (I have a job to start on Monday in Colorado) he said to hang around and he'd get to it as soon as he could. After looking it over he gave me a 3 hour wait, updated us often, finished before 3 hours and gave me a warranty on the parts. Great customer service is a total understatement!! If you're in the area and in need of repairs you need to go to Oards! Thanks again guys!!

  Dane Trow
6 years ago
Have always heard good things about this shop. So, I gave them a try. Had them install a new starter, which they did a great job. And wanted them to address a stumble in the motor. All they did was advance the timing to 14 degrees. Which stock timing is 8 degrees. Still had the stumble. All of this took nearly two weeks.Ended up that all it needed was to have the carb rebuilt. And then I had to have the timing re-adjusted back to normal.Probably won't be back, cause if you can't diagnose an oldie (pre 75), how can I believe you can work on a new one.

  Laurie Blaha
6 years ago
Our son's car broke down in Salina and they were kind enough to take the time to diagnose the problem, which they thought would probably be $1200 to fix. However, once they took a closer look, it was only a $100 problem. They could have simply done the original repair, but they were honest. We give them a thumbs up!

  Madison Yonker
6 months ago
They got my family back on the road in a quick fashion on a Saturday morning!Service: Auto water leak repairService: Auto water leak repair

  Stacey Hinker
3 years ago
Major repair on rear end of truck. They went out of their way and beyond to help us while traveling and stranded. Highly recommend! Thank you for everything Jeff, Terry and Mike! It's greatly appreciated!Dave and Stacey Hinker.

  Aliyah Garnette
6 months ago
Outstanding service!!! They were great to work with and extremely kind and understanding.

  Brent M
a year ago
Reasonable, Qualified, Honest & a great value. They get me scheduled & do great work & use quality parts. Not gonna get unnecessary add-on s. I recommend Oard sServices: Electrical repair, General repairs & maintenance, Steering & suspension replacement, BrakesServices: Electrical repair, General repairs & maintenance, Steering & suspension replacement, Brakes

  Tony Swaney
2 years ago
Heater was not getting hot. In my experience this is the BEST shop in Salina hands down. Will definitely use again.

  David
5 years ago
Was visiting for training when my 1990 mazda rx7 started acting wierd. The shop squeezed me in and got it running quick. Thank you

  Tyler Peale
4 years ago
Even though they were about to close, they were willing to pull my car in and help me diagnose what was wrong with my car. They really do treat you like family

  Fred Robertson
3 years ago
I had a water pump go out passing through and not only did they squeeze me in and fix the problem but they got me a super deal on a hotel room for the night...they are life savers

  kayhewitt
5 years ago
They got my car in ASAP and had it done just as fast. Nice folks, they treat you like family.

  Jim Podhorsky
3 years ago
Friendly, knowledgeable, fair pricing! I would use again if I ever broke down near Salina again!!Services: Steering & suspension repair, Wheel alignmentServices: Steering & suspension repair, Wheel alignment

  D Shaub
4 years ago
Jeff is the best, I was stranded and he went above and beyond. I highly recommend the shop.