Jay Wolfe Acura

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Leslie Brown
5 months ago
I worked with Bryan Drescher and had the best experience purchasing a pre owned car. The process was stress free (no sales pressure). I mentioned what I was looking for and they had it the following Monday. I ended up financing through them as they beat my credit union rate (Max is a finance wizard)! Low pressure, attentive to my wants/needs and a great experience! I used to compare purchasing a car to going to the dentist....they have changed that for me! Thank you! I will be back for my next car and have recommended you to others! Thank you!

  Logan
a month ago
I had a very pleasant, quick and easy car buying experience here! I highly recommend going to Manny Shaffie too buy your next vehicle. I will definitely be a returning customer and referring many friends to them. Also, a special shoutout to Josh Gurney. An overall great group of people.

  Victor James Dougherty
2 days ago
Although I purchased a used Subaru from Jay Wolfe Acura, the experience was very pleasant. David, my salesman, was low pressure, knowledgeable, and enjoyable to talk with. My paperwork came quickly and there were no problems. I think you should include this dealer in your search.

  Waqas Asif
a week ago
I worked with Amir on getting my MDX leased. Best salesman I ve worked with at any dealership. He didn t ask any of the pestering sales questions. Me and him genuinely talked about cars and he showed me stuff I would like and we were able to complete the transaction seamlessly. This is a great dealership I highly recommend

  Lyss Bliss
a month ago
We called before we had come in to verify the car was good to go and it turned out the it was still being reconditioned so it was not ready for purchase. We ended up being able to test drive but it was very controlled. The salesman had to come with us on our ride, and told us where to drive(the route down to a T), we couldn t test drive where we wanted or how we wanted.The other Jay Wolfe dealers do not act like this!

  Jillian Smith
2 months ago
Jordan was my Sales Representative and was wonderful. Not only did he truly listen to what I needed as far as Monthly Payments, him and the finance team (Blair and Max) made it happen without a cosigner for me. My overall Experience was 10 out 10. This team really went above and beyond and I am Forever grateful and customer for life. Thanks again Jordan and Team!!!!

  Trisha Thommi
2 months ago
I personally worked with Ethen at Acura (Overland Park) and he has made my experience from end-to-end so great. From the process of buying a vehicle, to having random questions about it, to getting my car serviced...he has been there and honestly gone above and beyond anyone that I've had the pleasure of working with in prior years. I not only know I'm taken care of by him but also the other employees at Acura OP. They all put their customers first.

  Dustin Suh
2 months ago
I am an out of state customer and due to not being able to see the car I wanted in person, I was quite nervous. However, Jim Mattson, (Sales Manager) made me feel like I was buying in my home town and made me feel completely at ease. The buying process was incredibly smooth and painless. Thank you Jim and Josh! I would 100% recommend Jay Wolfe Acura to anyone looking for a new vehicle.

  Crystal Carrillo
a month ago
Amir is extremely insightful and hospitable. He helped me find the perfect car! His expertise and patience is remarkable. I would recommend him for my own family, friends, and all.

  Garrett Grider
2 months ago
Do not recommend. We bought an Acura MDX Certified Pre-Owned from Jay Wolfe Acura in 2019. Recently scheduled service to replace OEM Rear Brake Pads & Rotors. Automotive Technician on-site accidentally sheared off a post/stud when removing the tire lug nuts. Jay Wolfe Acura would not take accountability for the damage & gave me the option to either replace the entire Rear Hub Assembly or sign off that this was a severe safety risk & take it as is. I inquired about simply replacing the post/stud with the Service Advisor & they stated that it was not possible (this is not true & I later found out that posts/studs can simply be hammered out and a new unit pressed in and replaced). So we replaced the entire Rear Hub Assembly & I had to fight tooth and nail to get them to cover the component at 50%. ($500 component). This whole situation could have been resolved by Jay Wolfe Acura taking accountability and replacing the post/stud that they sheared off (estimated $50-100 parts/labor).After over 4 years of Acura MDX ownership & overall satisfaction, we had plans to purchase a replacement Acura MDX with Jay Wolfe Acura in the near future. Now the relationship has been dissolved. My question for Jay Wolfe Acura is: Was it worth it? All over a sheared post/stud. Even though I shared with them our desire to be a repeat customer in the future, they stated that we were not good customers because we don t regularly service our MDX at their facility. Jay Wolfe Acura, we live in a rural area a size-able distance from your facility & you do not determine what certified automotive facilities we choose to use for routine auto services. At the end of the day, not only was this transaction completely dishonest; it was also very deceitful from our perspective. Never again 1 Star Customer Service.

  Aidan Zimmer
a month ago
Ethan Prettyman is awesome! Great low pressure salesman. Give this guy a raise! He deserves it.

  George Saad
a month ago
Fantastic Experience at Jay Wolfe Acura with Ethen Prettyman and Team!I recently purchased a MDX Type S Advance from Ethen Prettyman at Jay Wolfe Acura in Overland Park, and the entire experience was exceptional. Ethen's professionalism, knowledge, and friendly demeanor made the car-buying process smooth and enjoyable.What truly sets Jay Wolfe Acura apart is their outstanding team. Jim Mattson, the manager, identified two issues with the car and went above and beyond by offering to correct them, showcasing their commitment to customer satisfaction. Blaire Redmond, another manager, also played a pivotal role in ensuring my MDX buying experience was nothing short of excellent.I had the pleasure of working with Max Donahue, the Finance Manager, when I bought my wife's Acura six months ago. Once again, Max did an outstanding job, helping me secure the best deal possible. His expertise and dedication to customer satisfaction are truly commendable.A special shoutout goes to Scott Lund for years of exceptional service assistance. Scott's commitment to providing top-notch service has made my experiences at Jay Wolfe Acura consistently positive.Overall, I highly recommend Ethen Prettyman and the entire team at Jay Wolfe Acura for anyone in the market for a new vehicle. Their commitment to customer satisfaction and going the extra mile truly set them apart. Thank you for making my MDX buying experience enjoyable and stress-free!

  mARY Ponder
a year ago
I sold cars for nearly a decade so I do have some insider knowledge on the mechanisms that go into play when buying/selling a car. I didn t hesitate for a second when my son s friend needed a car and we found a nice used Acura at Jay Wolfe Acura in Overland Park. As a matter of fact- I worked at a different Jay Wolfe and here s the deal- they have a stellar reputation because they are stellar. I was so impressed with how his deal went down- I mean it was flawless. I couldn t have asked for an easier or better experience! Thank you Blair for all of your help and for connecting us with Max, our salesperson. He was really laid back and I simply can t say enough nice things about him. Don t hesitate- you are really in excellent hands. I would like to also give a shout out to Joshua in finance. He is extremely knowledgeable, good at what he does and frankly- he is a freaking magician!I am proud to have once worked for the Wolfe group and should you need a vehicle- you will be proud to have purchased from them as well! That s a promise!

  JC CHO
a month ago
The experience at Jay Wolfe Acura couldn't be better on the day I shopped for a new car especially with the help from Ethen. The day was almost ruined by the sales at the L***x dealership across the highway but Ethen saved the day when I was looking at cars from different mfg. He knows the vehicles inside and out while maintaining professional/courteous attitude and paying full attention to customers. I will highly recommend Jay Wolfe Acura to anyone who's looking to buy a car and refer them to Ethen.

  Erika Crotts
a month ago
I worked with Amir and he was amazing! Never pushy, listened to what I wanted and the whole process was simple and easy. Would highly recommend him and Jay Wolfe Acura!

  Vickie Guillot
6 months ago
I showed interest in a Honda Pilot that they had for sale. I negotiated the price. I filled out a credit application. I did not get the results. I had my grandchildren with me and the process was taking too long. So I ended the process "with I am going to check on my own financing". I will get back with you. I walked out. These people ran my credit with 7 different finance companies without my permission. I did by a car with my own financing but not from this company. I do not recommend this company for car buying. They talk out the side of their mouth. Beware!

  Derek O'Dell
2 months ago
Ethan is the guy over there if you need a car. He knows the vehicles, answers your calls/texts, and worked with me to get me exactly what I wanted. I m going to send everyone I know his way and name my first born son after him.

  Raven Lambkin
4 months ago
The building is great and the staff was good but I have been getting spam emails for years from these people. I have unsubscribed 5 times at least this year and I still get emails. I no longer live in the same state and have not owned a Acura for 3 years.

  Jim Martin
6 months ago
We were met by sales person, Ethen, when we walked in and our experience from there was terrific. Ethen took the time to ask questions and to then select car options that were in line with what we had in mind all without any pressure. We ended up buying an MDX and then met with Finance Manager, Max Donahue who looked for every opportunity to help us find the right loan and warranty option. Both these young men were great at what they do and provided us with a great experience. We will definitely return when we begin searching for our next car.

  Jennifer Genova
a month ago
Ethan and Jim were great to work with on the purchase of my used car. The entire process was smooth and all my questions were answered.

  Alyssa Barresi
2 months ago
I have purchased 3 vehicles from this location due to the service Blair & Ethen provide! Their service is unmatched and worry free! The absolute best!!

  Dirk Hanson
6 months ago
Bryan Drescher has been great to work with. Knowledgeable, patient, accommodating. Our family have been in the Wolfe Acura family for multiple years with multiple vehicles and just "re-upped" with a 2024 MDX. Would recommend them to anyone who wants a reliable organization they can trust and depend on.

  Jamie Hundertmark
6 months ago
I needed a reliable, inexpensive used car. I have owned many Hondas, new and used. I have owned one new Acura.I found a used 2010 Acura RL at Jay Wolfe Acura in KCMO and bought it the end of June 2023.I made the assumption that a used car purchase at a major luxury car dealership would mean the vehicle would be road worthy.In the first week of having the car I notified the service department that there was an issue with a very rough ride in the front left of the car and that there was a loud "thud" when hitting even a small bump. 3 different service people, including the Service Manager, denied hearing any unusual noise. I then took the vehicle to the other Jay Wolfe dealership in the Kansas City area. Within 3 or so hours they told me they also heard "the loud clunk" when hitting a bump. Even though the 30 day 50/50 parts and labor warranty was over, they replaced the struts at no charge.I don't know anything about cars but told the dealership where I bought the car that there was an obvious problem. They denied it but were proven to either being dishonest or incompetent enough to not see a problem.After a month and a half, the alternator went out. I wasn't upset, realizing that I bought a used car and that this will happen.The shop that replaced the alternator also found the following:- bad ball joints- torn compliance bushings- leaking power steering pump- "dirty" transmission fluidI was told that the car would fail the state of Missouri car inspection, prohibiting me from being able to register the car.Jay Wolfe Acura sold a car on their lot that won't even pass a state safety inspection.All of this after driving the car just over 1000 miles. These things were this way when I bought the car

  Brian E
6 months ago
I m so pleased with how awesome Bryan was when buying a car. He was very helpful and took care of every thing I needed. Also, Mannie and Jim were great as well. I really recommend these guys!

  David Bausch
8 months ago
This experience couldn't have turned out better. I got a great salesman that was very knowledgeable. The prior week he had helped me look at a different vehicle.Never was any high pressure..He got all of the paperwork done in a really fast manner. I got an extremely nice car.

  Justin Lewis
6 years ago
I found this 2010 TSX on Acura Of Overland Parks website, over a week ago. Called the number and got Don Smith. Don was extremely helpful and willing to do whatever it took for us. He made the purchasing decision so much easier. He was able to send me all the service records (at my request), he went over and above to send me images of some areas of question. Ultimately we (my wife and I) decided to make the 3 hour trip to view the car. Needless to say, we were not disappointed. We also dealt with Tim Griffith on the financing side. Both Don and Tim were wonderful to deal with. Would not hesitate to drive again to purchase another car in the future. In fact, when do decide to buy again, it is without a doubt where we will look first. The knowledgeable staff and easy going nature of the salesman are what drew us to this dealer. We looked local, and were not pleased with the salesman at a dealer locally. Overall experience I would rate Acura of Overland Park 10/10, and Don a 11/10. This is how car buying should be. From the professionalism, quality of the vehicle, willingness of the staff hands down the best experience we've ever had.

  Samuel Rios
4 months ago
My vehicle had a recall on the engine and Scott was amazing.He was on top of everything.I work in the car industry and the way he treated me its the way customer service should be.

  Trevise Clark
6 months ago
Sold me a lemon. Been to the mechanic about seven to eight times thus far and have had nothing but issues from the used car side of this establishment. Other than that the service is great the amenities is great never had a place treat you so wonderful. Had to use the warranty a few times no problem or hassle and Matt's the GOAT of customer Service!

  Ashok Meka
5 years ago
One of the best dealerships in the greater KC area. The sales team is courteous and knowledgeable. Transparent and had a smooth car buying experience. Always offers service specials and never said no to a loaner request. Waiting area is upscale and snack bar is always full. Service area is clean and attentive staff.

  Nicole Bean
2 months ago
Terrible salesman, his low energy and enthusiasm was the reason for this review. Hence the policy which requires your insurance to test drive their vehicles, that's a new one.