Big O Tires

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ciara Butler
10 months ago
I had left an initial review back in December regarding an oil change. New store owner begged me to take it down. August 2022, I went in for an oil change. When I left, I noticed my car was leaking oil. I brought it back 3x to get it fixed. The final time, it was "fixed." December 2022, I took my car to the Big O in Blue Springs. When they went to change the oil, they noticed there was some kind of putty around the opening and wouldn't touch it. Took my care back to the 119th location. Initially the store owner said whatever work he did, I would have to pay for it. After that, I left my honest review. He called back, said he'd get it fixed, just bring it back but remove the review. Car seemed to be fine. Recently, took my car to get an oil change. Again, they wouldn't touch it because of the putty issue. I go to Big O tires in OVP, of course it's closed. I ended up taking it to a shop. They stripped the opening so I had to get the oil pan completely replaced. $100 oil changed turned into a $400 nightmare. I've since reached out to corporate so we will see how that turns out. If they do reopen, wouldn't recommend.

  Nathaniel Halterman
a year ago
Had family traveling to Kansas City for the Labor Day weekend. Their car got a flat tire late on Sunday and it had a stripped lug nut. On Labor Day morning we began calling all the shops near the car's location, most were closed, at others the employees were moody and unhelpful. Called Big O Tires and was lucky enough to speak to Brandt, super friendly and helpful. He offered advice on which towing service to utilize. He gave the advice with no expectation of repayment. When the tow service arrived they were able to swap the flat to spare. Obviously, for tire repair, the first call was to Big O Tires and Brandt, again received the same stellar treatment. They were able to get my family in and out within an hour.... ON A HOLIDAY!!! Brandt ensured my family's needs were met for a safe trip home. Good job team at Big O Tires! If you value safety, efficiency, and quality all wrapped in a courteous package then look no further than Big O Tires at 7333 W 119th St, Overland Park, KS 66213.

  Wade esser
a year ago
This is top notch customer service!! I had a slow leak in one of my tires (tires I did not buy from this company) I stopped in to see if they could do a right now leak check. They not only got me in right away , when my tire was finished the guy hands me my keys and says all done , have a great day. I'm like ummm I have not paid you for the service yet. He replied nothing owed I dont believe in charging for a minor patch repair. I said thank you, blown away by the over the top kindness and service. I did go buy them a dozen blue chip cookies and brought back to them. Highly recommend this place. I will definitely buy my next tires at this store.

  Rudy Valle
a year ago
I returned to Big O Tires because they did work on my car last year. This time around I brought my car in for tires, oil change and alignment and they were top shape. I also brought my van because I thought I needed New Front Rotors and pads that I was just told by the dealer....that would've cost me 780.00. After the checkup with your technician, he honestly evaluated my back breaks which he said was new (CORRECT) and the front still measured at 5 which he assessed would need to be changed by next summer. He didn't charge me for this assessment. VERY HONEST, the dealer I went to, was out to make money or royalties from the break job. And the dealer was 300 more than what Big O's call in estimate given by Jordon......Thank you for your honesty and I truly say to you both, thank you for being true.

  Brock Z
a year ago
I've brought my vehicle to this location for a few years for simple oil changes, tire rotations, break pad repairs, and they've always offered fair prices and good service. Also - Joe that handles the front is super communicative, and always is forward about what needs to get done now, versus what you could go ahead and do for the future. They're lucky to have him.

  Derrick Parker
a year ago
They did a great job handling my check engine light problem! It was very quick! The service was great and they checked my tire rotation as well without asking! All around great service and I enjoyed my time. Highly recommend you visit this Big O Tires location!

  Mike Amos
2 years ago
My initial impression is somewhat mixed, and generally very positive. Relatively new business with limited through traffic. Good, competitive price on the tires. Additional service benefit provided to encourage my repeat business. Post installation drive and ride feel very good.Friendly service.They provided the tires I wanted in a short time frame, possibly had them in stock.Only time will tell if the installation was top notch or average.

  Steve Harry
2 years ago
We picked up a large bolt in our tire, and we live 74 miles away. Every tire store was booked, due to the upcoming holiday. We are in our 70 s and very reluctant to drive all the way home without a good tire. Your service manager that was running the office that day, took the time to fix our tire so we could get home safely. He went way above and beyond what is required. We are extremely grateful to Big O tires for outstanding customer service. Bravo!

  Allison Stewart
5 years ago
Wonderful experience that made a bad situation seem less terrible.On my way to work my low tire pressure light came on. I went to fill it up at a gas station and it would not keep air very long. Called Big O Tires at 7am and they got me in asap. What I thought would be a basic repair turned out to be a bigger situation. My rear shock had not been working for quite sometime causing waving and wear so bad on the tire that the belt was showing through. My other tires were also worn and prior to this I knew I would need new tires this year sometime. After looking it over they told me that my 2 rear shocks would need replaced and that I would want to replace my tires as well. They gave me a quote that was hard to swallow at first. I am not one to just go with the first price and always research comparisons. They have me as much time as I needed to make calls and search online and after some research I realized they already gave me the best quote possible compared to everyone else without me even saying anything. Even though they were already giving me a more than fair quote, Gabe who was working with me, managed to help me out and give me even more of a discount. I ended up walking away with my car being in wonderful condition and feeling like I got the best service out there and at the best price! This issue was bound to happen sooner or later based on the problems I had but I am glad I got to work with Gabe on understanding the issue and getting it fixed right away for a good price! Thank you so much Big O Tire and to Gabe. You just got a new long term loyal customer because of this great experience and customer support.

  Caitlynn OHara
2 years ago
I have to say, I ve experienced a level of kindness at this store that I never expected. I came in with my tire rapidly losing air. I had hit something in the road coming down the freeway and caught a nail, barely making it into the garage before it went completely flat. Cody pulled my car in and checked to make sure it was repairable before doing the repair himself. Brent at the front counter told me he was the manager, so to see him back there working in the shop already made me respect him, but when he came in and told me he wasn t going to charge me for it, I almost couldn t keep from crying. Car trouble never hits when I can afford it, and Cody saved my butt today more than I could ever thank him for. If you re looking for a place to get new tires and be treated like a human being, this is the place to go. I know I ll be bringing my business back!

  William James
a year ago
Best deal on oil change in town with free tire rotation. I ignore mileage and change oil EVERY 3 months! At this price and frequency best strategy ever. Best to make an appointment in advance.

  Edward Uhl
5 years ago
I was at this Big O Tire store a couple of months ago for a new pair of tires on my car; I received great service at that time, and wrote a great review. Yesterday, I took my wife's car for a lifetime tire rotation and balance, a check of a leaking tire and an alignment on our 5-year alignment plan. The employees were very courteous and nice to work with. After an hour I was told the tires had been rotated and balanced, but their alignment machine was not functioning. When the car was brought to the front, it was discovered the leaking tire had not been addressed. They apologized, and took the car back into the shop. It was an additional 20 minutes before my car was ready. The manager suggested I go to another location for the alignment, which I did later the same day. When I got on the highway to head home after the alignment was completed, the steering wheel had a fast vibration that was not present previously. I took my wife's car back to the original store today for a repeat balancing of all four tires, which solved the problem. I appreciate the help, the kind attitudes, and the courteous nature of the employees at both stores. All total, I spent three hours of my weekend at Big O Tires. I don't appreciate the waste of my time, when my expectation is for things to be done correctly the first time. Hopefully, this does not become a trend.

  McKinzie Phegley
a year ago
Brant was able to get me in super quick for all new tires. It didn t take long and he was great to talk to. I definitely recommend this location for anyone who needs tires!

  Tony Drew
5 years ago
Flat tire on a Sunday morning is not good. Aired it up enough to get to the shop and be 1st in line at 9:00. Got me in right away. Very nice staff. Back out in about 30 minutes with a fixed tire. They showed me the other 2 screws that were in the tread, but did not penetrate. The cherry on my sundae is that they fix flats at NO CHARGE! I went here because I hoped to get in quickly by being there when they opened and I did, but had no idea they fixed flats free. Very good experience and I will go back even when it will cost money. Nice.

  Angel M
4 years ago
I had an amazing experience with Brian ( even though my younger sister kept calling him Ryan ole Brain lol) he made me feel comfortable about an affordable price and even explained the details that was going on with my car. every place kept turning me away and he consider my time and got me done in a timely manner. this place is full of helpful/knowledgeable staff . they made sure i understood the actual problems with my car and made me aware of new/Possible issues with it. Highly recommend coming here!

  Jeffrolucky
3 years ago
I can t say enough about the kindness they showed me today. I barely made it up there on a flat donut because my regular tire had a screw in it. Not only did they repair my regular tire but they put a new valve stem on my donut. They did all this for me no charge. It is so refreshing to see that there is still good people during these crazy times. I will be going to them for all future tire needs. They have earned my loyalty and I would recommend them to anyone.

  Vickie Poe
4 years ago
I want the owners to know that Brian and Joe went out of their way to help me select tires for my car. As a senior citizen all the details of what I need in understanding the best option for me made me feel very at ease. I will have all my standard service done at this location. Thanks again for all the help!! They need to be recognized for their outstanding service and patience !!

  Byron Landis
2 years ago
Had a great experience here at this store. New to Big O Tires as a consumer, however the staff treated me well. Provided coffee, friendly service, and took the time to walk me to my vehicle to physically show me worn out parts. I've never had that happen before. I will be back!

  Jessica Maxon
5 years ago
Yesterday we were in the area and my tire suddenly was missing a huge chunk and it was getting late in the afternoon. We knew from the time on your website and from talking to a gentleman on the phone that the store would be closing but if we could somehow get there by 6 they would gladly help. We made and only 5 to 10 minutes before close and sure enough they still took my car and treated us my little dog included with respect and I wish I knew the young man working the front desks name but he was super nice. That kind of customer service is rare and is a true gem. Thank you to those young men that stayed late just to help a couple get home yesterday.

  JP Bessette
4 years ago
Got oil change and tire rotation over lunch. I called ahead and they said they could do it for me over my lunch hour. It did take a bit over an hour. Funny thing is I called to change my appointment from 5pm to lunch-time and they had NO RECORD of my appointment. (I saw another person in the store who also thought they had scheduled an appointment, so I do think it is on Big O for being disorganized). ALSO: Once I left after my service, the steering wheel is vibrating a bit. I guess a BALANCE does not come with the tire rotation. Wish they could fix this.

  Konradt Kekoanui
2 years ago
Long story short. We are driving in from Florida, ahead of Hurricane/Tropical Storm Ida, and on our way to Colorado for work the tire light comes on. I know I need tires, and we are about 300 miles until we get to our next to last destination, so we stop here at Big O Tires. Not only do I get 4 much needed tires and an alignment, but I get 2 rear shocks to hold all our luggage and tools in the trunk! Especially on short notice! Thank You for the stress relief, so I can drive worry free!

  Tina s World
5 years ago
BEST PLACE! My boyfriend got his tires rotated, balanced, and laser aligned. They honored his free rotation and balances from NTB (the company that Big O bought out).They re customer service is phenomenal! We didn t even have an appointment, and they got us in and done in 30 minutes.We re definitely using them again! They also have CHEAPER oil changes than Jiffy Lube. We ll be using them for oil changes from now on too.HIGHLY RECOMMEND!!!

  Kiera Martin
5 years ago
Wow I am amazed on the service I received from a guy named Robert. I had a blow out with one tire and he told me I wasn t far from having another one. No money to pay for an extra tire. He was so compassionate and offered to give me a free tire for my safety. Not knowing I have a child. If I could give more stars I would. Ask for Robert at Big O Tires. I believe integrity is everything and Robert showed just that. Thanks Robert!

  Angie Axtell
5 years ago
I arrived at 10am and was told my sons car would take maybe an hour to get new tires. There was not anyone ahead of us. I told them if it was going to take any longer to please tell me and I would have someone pick us up since i have my 3 year old with me. They assured me they would have me in and out quickly. It s now 12:45......the car has 2 wheels on it and everyone seems to have gone to lunch.....I will not be returning and I will not be recommending this establishment to anyone.

  Shawn Marquez
3 years ago
Called in for Saturday afternoon appointment & two hours later, had new tires installed on my Daughters car. Mike did a nice job going over tire options & warranty. Place was clean & everyone wore their mask.

  Angela Reed
4 years ago
The guys that are kind and very helpful!I showed up with no appointment during a busy time and still got my tire fixed in a reasonable amount of time. I was having a stressful week and having this service done quickly and easily helped ease my stress load.Thank you so much!

  Cornelius Grimsley
6 years ago
Great store experience this trip, i had several issues my last visit before this one, between the wrong oil filter used causing the oil to spill out my car, not being offered other services and the inability for my questions not to be answered. I was so glad that Robert Powers, who was there originally before promoted and moved has returned, put me back at ease knowing that the mechanic and service profesional was back and able to assist with my questions and needs. I will definitely return for other services. From my experience with him he was knowledgeable, took the time to understand my questions, concerns and provide a service resolution that was within budget. Only suggestion that i ask if if you can get the online appointments working, it was great to get things scheduled and set a time than to pop up and hope you didnt have an extended wait

  Ed Uhl
4 years ago
I had a 7:00 a.m. appointment to replace a blown-out tire this morning. I arrived before 7:00, but waited till 7:00 to enter the store as this is their posted opening time. The manager greeted me, but it was 7:30 before a technician arrived. By the time they replaced only one tire which was already off the car, mounted, balanced, placed back on the car, and checked me out at the register, it was a liitle after 8:00. They caused me to be late to work; starting time also being 8:00. Why do they make appointments for which they have no staff? I do admit the manager was courteous and pleasant.

  Rajeev Shukla
2 years ago
Very much unprofessional service. I went for wheel alignment and balancing. Joe was the service manager, he was really rude, I told him my car is pulling me right and I use to get it done at firestone. But somehow they were not able to fix it and I am tired going there. I explained everything very clearly how my car is doing and please let me know what is actually wrong in it. He said why don't you go to firestone and ask them. I thought to not reply that to get into heated mode, he took my car in, and said everything is okay we fixed it. I took my car and drove for 1 min max and take it back nothing got fix. he said come on Sunday we will take a look. (Why?) did I not explain that they were not able to fix. Also same day I took on highway, wheel balancing was also not fixed (my car still vibrates).On phone I was told for wheel balancing it is 9.99 per wheel, but when I reach at the counter it wen up to 12.99. Damn good I told him so he took care of it, (be aware of this). I paid $166 for nothing.Pretty useless service, I wish I could give negative stars. I had to go to different firestone again and they told me actual problem glad they didn't charge me anything when I told them the whole incident.

  Ben Lemon
4 years ago
Rob and Joe were great! I had a screw that was rusted and would not come off. Joe helped initially and Rob came in and loosened up a bolt that I'm not sure Thor could have budged. Both guys were determined to help me and did. I would (and will) recommend this place to anybody who needs work done on their car. Great experience!