Exact Performance, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  komahoby
a year ago
These guys are great. I bought an older LS400 and i instantly had to get the timing belt service done as it hadn't been done in over 100k miles. They did a general inspection and were honest with me. I used to work on all of my own cars, but with getting a job and working loads of overtime, I needed a shop that would work on my vehicle like I would. I referred my good friend that just got an 06 LX460 to this shop and he had equally great results.I took my car in again for suspension/brake service last week as I was going on vacation. After i picked up the car, I noticed that the car veers to the right a bit on the highway when I let go of the steering wheel. I called them the next day, and exact performance is going above and beyond to make the issue right this Friday.Dillon is great to work with and answers all of my questions. He's an honest guy that listens to your concerns. They won't try to rip you off like a certain Lexus dealer in the area.They've been in business for multiple decades, so you know they're doing something right. Don't hesitate to bring your older Lexus here.Services: General repairs & maintenance, Engine repair

  Steven Campbell
a month ago
These guys are great! My cars never been serviced so good!!! They ll satisfy all of your automotive needs!!

  christine williams
a year ago
The problem I had with the car still exists even though they told me what needed to be fixed. I actually believe they knew it wasn t fixed. They called me to see if I was coming to have it fixed the first time but never called back to see if they could see why it wasn t fixed. $958 fixed what? The invoice has lights were check? No mention I have a light out.Services: Auto engine diagnostic, Oil change

  Joey Ford
a year ago
I ve owned my Honda CRV for 11 years and have always been happy with the service and people at Exact. Most recently towed it there after hours for what turned out to be an easy fix. The bill was $75! I was so relieved!

  Michael Bickham
2 years ago
Exact Performance is the best Toyota mechanic in the Kansas City area.Their services include fair and reasonable pricing and the work is high quality.Dillon is very knowledgeable and always answers any questions I have for my V8 4Runner. He goes above and beyond every time I come in or call for any service. Top notch customer service and I highly recommend!!Service: General repairs & maintenance

  Patrick Hughes
a year ago
I own 2010 Acura ZDX and the shop did a routine oil change but also replaced my motor mounts. Dylan and his crew did an amazing job, my car is riding like a brand new car. Kudos to the good people at Exact Performance I m proud to be a regular customerP Shawn HughesService: Oil changeService: Oil change

  jaimeiam
a year ago
I have depended on Dylan and his team to help me take care of all my cars over the years. I trust them implicitly to guide me in routine maintenance and issues that come up. They are so kind, dependable, and trustworthy. Would strongly recommended 6 StarsServices: Tires, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Brakes, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Tires, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Brakes, Auto maintenance, Auto brake replacement, Battery, Oil change

  Kevin Smith
3 months ago
Dillion is a great asset to the company. He greeted me professionally and was courteous.

  Neil M
5 months ago
I feel lucky to live close to this shop. I get the benefit of having dealership-level expertise for my Toyota from folks I can trust.Services: Tires, General repairs & maintenance, Steering & suspension replacement, Wheel alignmentServices: Tires, General repairs & maintenance, Steering & suspension replacement, Wheel alignment

  Matthew
a year ago
Dylan and the guys here will go above and beyond to make sure your vehicle is taken care of in whatever time you need it worked on. They are meticulous and careful in their craft and most importantly they care about the customer and the work they are doing. This is a shop you can trust for whatever you need.Services: Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Engine repair, Wheel alignment, BrakesServices: Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Engine repair, Wheel alignment, Brakes

  Thomas Miller
3 years ago
I own both an Acura and a Lexus and take both of them to Exact Performance. I feel completely confident that the work will always be done right and that they will always be honest. Their communication is awesome They always keep me updated on the status of my vehicle and have never failed to have the work done on time. I recommend them highly.

  Elijah Mendez
a year ago
Exact is the only place I ll take my 99 and 05 Lexus GS 300Always quick , professional and honest work never tries to upsell me on any work .Dillan is great to work with very knowledgeable and listens to every issue you may be having.

  Kenneth Easley
10 months ago
Never go here again, owner does not realize how his new employees are not servicing the customer.Please do not use these people they use to have good workers and person to pay for work done. Now there is a guy that is insulting beyond belief. From moment one he made clear he does not care about much. He went out of his way to insult me so I got very upset. He said they don't even look at thoose request from their site online. Why have the option, just say call us for a appointment.Today 6/8/2023 I came in for a online scheduled oil change. You guys (some man at your front desk) said that site of yours you don't honor. Said come back week or two. I don't understand why you have option on your site at top under Services tab Make an appointment, then choose date and time. I received an appointment email with all the details, and a link for me to be able to review, edit, or cancel.Your website should just say call you to make oil change or any other appointments.You lost a customer that has spent a lot of time and money at your shop. Totally unacceptable and they didn't care. Under new management I guess.Services: General repairs & maintenance, Engine repair

  Logan Warder
3 years ago
I took my '11 RX350 here for new brake pads and rotors. As well as new tires and alignment. Great service. Car feels great now. Couldn't be happier. I would definitely recommend to anyone looking for solid toyota/lexus shop.Services: Tires, Wheel alignment, Brake service & repairServices: Tires, Wheel alignment, Brake service & repair

  J. Scott Ferrel
10 years ago
I take my 02 Lexus here anytime I need work done. These guys get it done right, right now, and their estimates are spot on. They don't overcharge. As an insurance agent, I'm happy to send my clients here because I trust the service.

  Dan
3 years ago
Ben Bennett owns Exact Performance. Ben was the original service manager at Superior Lexus in KC in 1989. I've used this garage shop (Exact Auto) since 1995. In my opinion, there's no better local option. The pricing is competitive and these guys won't sell you something thats not absolutely necessary to maintain a roadworthy vehicle.Services: Transmission, Carburetor cleaning, Air & cabin filter replacement, Exhaust, Tires, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Auto interior vacuuming, Battery, Oil change

  Deron Cherry II
2 years ago
They have provided me with great service for my vehicle and equally great customer service. They are the most honest and genuine automobile shop that I have had the pleasure of doing business with over the past six or seven years!

  Kristen Wiedman
6 years ago
They quoted me apples to apples with O'Neill and took the time to make sure it was the correct diagnosis on my '07 Civic. I plan on taking my vehicle here in the future for my recommended maintenance. Definitely honest and fair at this shop. They've earned a customer for life.

  Brad Ostmeyer
4 years ago
I ve got to say I am not impressed with Exact Performance. I came here because I changed job locations and needed a shop closer to home, plus I was worried I was getting screwed at the dealership. I also saw that this place had high reviews on Google and Yelp so I was disappointed with my experience. I will start out with the positives.Positives:- Staff was polite and cordial with me the entire time.- Their synthetic oil change + tire rotation came to be just under $70, which was beating the dealership of $80.Negatives:- Online Booking - I tried to book online and was directed on the website that someone would reach out to me to confirm within 1-2 business days. I booked a week ahead on 12/4 for an appt at 7:30am on 12/11. No one reached out until the day before (12/10 via email), by that time I had already called and booked at appointment. I booked an appointment for 8am on 12/11, as I was directed by the person on the phone that that is what time the guys arrive.- Extensive Wait Time - I was directed that my appointment would take approximately 2 hours. I arrived at 7:55am and dropped my car off at 8:00am exactly. Thankfully I had a ride and my job allows me to work remote, otherwise if I did not I would have been SOL. Now, based on previous experience I will give shops 30 more min on top of the estimate they give me just to be safe. Even then, my car ended up not being ready until 2:30pm. In between that time, I had gotten a call saying that my Acura TLX (not my car) was ready. Then when I confirmed that it was my Camry and not an Acura, they said it was still ready. However when I arrived at 1:30pm, I was advised multiple times by the front desk personnel that it would just be 15 more minutes until 2:30pm when it was later. Again, luckily my job is flexible to where I could have waited an hour, many others are not like that.- Overpriced on Batteries - $179 for a battery. I don t really fault the shop for charging this much as I as the consumer should have done my research ahead of time and done the car battery elsewhere. I don t remember the cost for labor on this as well.- Broke a Part, then Charged me for it - The front desk made me aware that apparently all Camry s have this plastic part that sometimes warps under heat, and it s what holds the oil filter in place. Apparently, that piece broke while they were installing a new oil filter for me. Even though they broke the piece, I was still charged for the part replacement ($50), and they did not charge for labor on that at least. After discussing with a friend that was a previous Toyota mechanic, his thought was they did not use the exact tool that is required but as I m not a mechanic I can t argue that either way.- Small Ask to Turn off MAINT REQD Light - I also asked that they turn off the MAINT REQD light as well, and this is something they didn t do either. I looked up how to do it afterwards and can do it on my own now, so at least that is a positive that came out of this experience.Overall: I will not be recommending this shop.

  Chad Thompson
2 years ago
This shop has ALWAYS taken care of me. There s never any surprise pricing, the work is always done in a timely manner, I ve never had to take it back after repair for them to fix the repair and Dillon is always helpful and friendly. They stand by their work & I refer them to anyone I feel needs a great spot!

  Jason Aleman
a year ago
Excellent service completed in a timely manner. Clearly explained what my car needs without tacking on any unnecessary service. An actual mechanic shop you can trust. Highly recommend!

  Joe Thompson
a year ago
Dylan and the team are great to work with and take great care of our cars. I happily drive a higher mileage vehicle knowing I have Dylan and Exact on my team.

  Brandon M. Bender
4 years ago
When I bought my Lexus a couple years ago, I decided to try this place based on their good ratings. I really tried to like this shop. However, my first red flag was the amount of upselling -- you can t get your tires rotated or your oil changed without saying no to half a dozen upsells. After a while, you get tired of declining $150 batteries and so on.The final straw was I think on my third or fourth visit when I took the car in for a tire pressure light. When I got the car back, the light was still on. So I took it back in and was told they d charge me a second time to fix it. I asked why I would have to pay twice for something that wasn t fixed the first time and was told that the price was the price. However, then they changed their minds and told me they would still charge me, just at a lower price. That s when I got the feeling that they were playing games with me, so I told them I d just live with the light and I walked out.I returned to Maurer in Olathe (where I ve taken my other car for years), who fixed the light in one try. They confirmed that the car had no other pressing issues, despite what Exact had suggested during their upsells. The lone thing they agreed with Exact about was the struts, which I had Maurer replace, because I knew that if they didn t get it right the first time, they d make it right, which was not my experience at Exact.Exact seems very professional, but there s too much upselling and, at least with me, they seemed unwilling to own up to mistakes. I would never get upset with a mechanic for not getting something right the first time. It happens. But I will be disappointed if they try to charge me twice for something they didn't fix the first time, especially something as simple as a tire pressure light. Never should have taken the chance on them.

  Steve Garrett
3 years ago
Best Place to take Lexus for routine work & repairs. Honest and fair prices. Have been going to them for almost 20yrs no frills service like panni while you wait & it is reflected in fair price.Service: General repairs & maintenanceService: General repairs & maintenance

  Christopher Mason
7 years ago
I have 2006 Toyota Corolla that I really need to last and the only place I trust to help me is Exact Performance. They are very honest and easy to work with, Ben does a good job of explaining the issue and suggesting a fix. This is my new go to place!

  Simon Dragen
2 years ago
They were cool and helpful and didn't try and upsell me stuff that was unnecessary. They saved me on addressing something completely unrelated to what I brought my car in for. I trust them to not screw me over when, truth be told, I am far from a car savy person and they probably could have made some more money off of me if they wanted to

  Jessica Rivas
a year ago
Amazing job! Ralph was very patient and thorough with me while explaining what was going to be done. 10/10 customer service, i will definitely be back!!Service: General repairs & maintenanceService: General repairs & maintenance

  David Griffiths
7 years ago
Great repair shop to deal with. I took my daughters Acura TL in for a noise in the engine and they repaired it economically the 1st time around. Very honest and knowledgeable repair shop to deal with.

  Ryan Kiefer
7 years ago
Good shop to deal with, but they are expensive. Their hours could be better. Timing belt change was about 200 more than the dealer would have charged, so do your homework and shop around.

  Antonio L. Vereen
3 years ago
They replaced my bad alternator and I also had a oil change done... Great communication and they also gave me a awesome deal on my belt when they replaced my alternator...Thank You