AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jonie Gibson
a month ago
I placed a $270 pick-up order online. I get to the store, and the guy behind the counter claims he can not find my order in their system. A few minutes of the cashier not being able to digitally find my order, another guy came around the corner with a long recipe and said " I'm work on her order now" and asked the cashier to go get the 8 sparkplugs I ordered,(He only found 3). He then started to freak out because their system showed they had 0 of those sparkplugs, but he was holding 3 in his hand. When I say freaking out, I mean this boy was literally pulling his hair and turning red trying to figure it out. I told him to substitute them with another brand. By this time, I had already been there 30 minutes. I told them I would come beck tomorrow to pick up my order.The next day, I check my email to get the barcode ready before I get to the store. There was an email stating my order had been canceled. I called the store, and again, they could not find any record of my order in their system. So I get to the store, and I get ignored while they help 3 guys that came in and got in line after me. When the employee looked past me and asked the guy behind me, if he could help him. I spoke up and said no I'm next. I got to the counter and had the guy scan the barcode from my email, and again, there was no record. He then said, "I dont understand, I started filling your order lastnight", while pointing at the counter next to us, where some of the items from my list sat. I showed he the email that said the order was canceled. Then he tells me that since they did not have all 8 sparkplugs, my entire order was canceled. He then told me that I would have to reorder everything. I asked if I would be charged again because the $270 was taken from my bank account when I placed the order. He actually asked me if I was sure the money was taken from my account. I pulled up my bank statement and showed him the transaction. He then tells me that I would have to pay again when I reorder. I told him, " You have got to be kidding me." He then tells me to come back on Monday when his manager would be their. Keep in mind that I placed the order on Friday afternoon.After this experience, the next ,which will be the last time, I will have anything to do with this company, will be Monday when I go in to speak with the manager.

  Jimmy King
6 months ago
The staff has always been helpful here. Anytime I visit they greet me with a smile and go out to the way to make sure I'm assisted.

  Jose Garcia
7 months ago
Dude gave me fast and easy service. I forgot to get his name but shout out to cashier #68.

  Caleb Gerhardt
2 years ago
Was on hold for 24 min after being hung up on 3 other times before that. And then they never picked up the phone I stayed on hold 10 min past close and they just left me on hold and left I m assuming . All for just one simple question

  Matt Teel
5 years ago
I didn't think to get the gentleman's name, but he was very friendly and helpful. Helped to find the correct wiper blades and answered all of my questions on the use of ac recharge kit.

  Austin D
4 years ago
The staff was fairly knowledgeable and very polite but there was only 2 people working so they were pretty backed up

  Amanda Lopez
4 years ago
Hardly ever go to autozone. But had to get a few things that added up to about 45 bucks. Well to find out my transaction got duplicated and talked to my bank who informed me it was on autozones system that charged twice. I called they showed the receipt but couldnt help went to the store multiple times just to get the run around and told the manager wouldnt be back til monday... We're wednesday now and no call. I had asked for corporates number they wouldnt give it to me and the fact that they charged me double put that account in overdraft, charging me a fee so not only did they take 40 some dollars from my account but also cost me 35 dollars for an overdraft fee. Never will i go there again.

  Cindy Gonzales
4 years ago
Had the parts I needed and very informative made sure a had right tool for the job before I left the store. It was great not to have extra trips back while in process of working on my car

  Charles Naasz
5 years ago
Helpful staff. Would recommend that training and Customer service be more of a top priority. Jesus is the best one around. Very smart guy

  Octavio holguin Arredondo
5 years ago
Called the store, asked if they could look up items I needed and set them aside for me. Great customer service.

  Jennifer Ingle
11 months ago
Didn't have what we needed, but still a good place

  D. Hardin
a year ago
I always that if your going to work at a part store shouldn't know about parts they know nothing I myself ever time go in their I have look for myself and on the computer

  Harrison Hot Rods
a year ago
Closed 5 minutes early and left me stranded in the parking lot. Way to go on customer service.

  Sean O Healthrite
4 years ago
what can I say it's China zone they don't sell any Toyota parts they don't even sell parts by the vendors that make the parts for Toyota like Asin.. Denso.. Tekein..and Advics. However no auto parts store in town is like that first business to go up that sells all these Toyota vendors will make a fortune no Kirk's import doesn't sell the stuff either he has to order it..

  eduardo molina
5 years ago
The guy was real nice he let us borrowed some tools and help us find the right tools,

  Leticia Rodriguez
2 years ago
Great customer service. Staff very friendly and helpful. Even installed my wipers.

  Joshua Ichthys
3 years ago
The tech was very knowledgeable an extremely helpful. Will definitely go back.

  Private Name
4 years ago
Employees take too long to assist costumers but otherwise a good place for tools

  Hedy Hull
6 years ago
Very nice young man helped me get a new battery and put it in for me.

  SYSVIC S
2 years ago
Always busy. Wait to check out, not very friendly younger clerks

  Katrima Wstson
2 years ago
Don't have to go so far they right there

  Ivan Velazquez
4 years ago
I always liked it because I find what I need for my car, besides having good prices!

  Buddy Wooldridge
4 years ago
Will argue as much as possible to avoid accepting returns! I ll go to any competition PERIOD!

  Lonnie Farris
5 years ago
Nice people there but liter strewn all over the parking lot too.

  Lisa Anderson
2 years ago
It seems to be a 50/50 chance on if they have the part I need in stock or not.

  Sonny Rodriguez
2 years ago
Great store, excellent customer service

  Vugar Allahverdiyev
3 years ago
Sezar you are the best.Great and Helpful people.

  Tyler Zieber
5 years ago
It's a good place like most other autozone helpful mostly know what they r doing

  Dori Melia
2 years ago
Didn't have what I was looking for. No one asked me either.

  Sam Byrum
6 years ago
Good selection available. Fairly good chance of parts on hand.