NAPA Auto Parts - Auto Parts of Lawrence

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gretchen Meitler
5 years ago
Needed to exchange a part for my father who has a hard time getting around. The part was purchased with a lifetime replacement, when I walked in there seemed to be a bit of confusion/question but was quickly resolved by someone from the back. Even as a female I felt comfortable and confident that I was getting the part I needed. Clean store, friendly staff and oh how I love the smell of a parts store. Thank you guys!

  Yunchang Kwak
2 years ago
Do NOT at least do online pickup. They will pick things that haven't been sold- "new old stock". I purchased things three months ago and just realized the car wipes didnt have their plastic cover and were dry. Also they sold me techron that was very old and said it was fine, when it contains petroleum!

  ej miller
8 months ago
Sold me the wrong parts then charged me $50 more for the right after saying a few pennies never getting parts again from here

  Abderrahmen Djafar
a year ago
Worst place to buy parts, i am a car dealer in lawrence and I have bad experience, bad manager, bad workers, they sell wrong parts, no respect, OREILLY is the best

  Bob Moody
3 years ago
Ordered battery online using NAPA website, which indicated free installation. Went to pick up battery and was told "it's not our policy to install. We had an incident with a windshield wiper." All of their competitors DO provide free installation. NAPA has moved from a service business during a time when service is a must. NAPA Lawrence does not adhere to their corporate website.

  Aaron Landis
5 years ago
I do not recommend this place. The few gentlemen I have met with have been condescending and rude. They do not understand the concept of customer service. Not to mention, they are typically more expensive than O'Reillys and AutoZone. I will avoid Napa in Lawrence at all costs.

  Clayton Dye
6 years ago
Coming back from a hunting trip out west and had my trailer tire bearing bust, spewed grease everywhere. Pulled in to Napa to assess the damage (am not well versed on trailer parts, or anything auto for that matter) Brady at the front desk came out and helped me tremendously. Diagnosed it, called a local mechanic he knew to double check and even had him come out to help fix the problem! Class acts. Very impressed and apprciative of their help.

  Michael Camburako
4 years ago
Just stopped in for a quick check up on my engine light and the gentleman working was able to get me an accurate diagnosis in no time . Really helpful and just what I needed .

  Scott Simpson
6 years ago
This store is great. I went there today and Blake and Lewis went above and beyond with my car needs. I also knew all 4 customers in the store. I'll be back. Thanks guys.

  Dale Michaels
7 years ago
Losers. Total losers. People around town have been talking about this place. Not good. It's not good. Completely uneducated. Weak. Totally weak guys. I would write more if I wasn't too busy spending money at other stores.

  Kristi Jones
2 years ago
Stuck up not helpful at all auto parts store that none of the 6 battery charger they hv in store are charged in the middle of the day but that is a service they offer...go figure

  Aaron Grosse
5 years ago
They had a rare item in the help section that I needed. The guys were very helpful and friendly. I'll be back.

  MaryBethHicks-kbh TROAPW & Associates, CEO
3 years ago
Excellent customer service and reasonably priced parts make Napa a strong competitor & long-time local icon.

  Steven Stewart
2 years ago
Great service ! They really go out of their way to help you find what you need

  Cherry SteinKUehler
4 years ago
Bad. Didn't buy my oil change needs here. Employee was not knowledgeable about their own sales or products.

  Robert Mullikin
2 years ago
Friendly staff was greeted at the door. Staff got what I needed. Staff was professional and respectful.

  Chris Latter
a year ago
One of the older guys who drives the napa truck was driving aggressive towards me rude

  Keith Harold
2 years ago
Ed went out of his way to make sure I had the right product for my truck

  Steve Zbacnik
2 years ago
Part did not come in as promissed by 3pm and we waited around. We are from out of town.

  Mackenna Russell
3 years ago
Stopped by to get help finding the right odds and ends for fixing up my motorcycle and Ed went above and beyond to find me what I was looking for

  Robert Leffler
5 years ago
Helpful and even came outside to my car to help identify a part I needed.

  Jeff Steinkamp
4 years ago
Best auto parts experts in town. The part counter guys are savvy!

  Loubie Wilks
a year ago
Helpful associates and knowledge about what they have and how to make items.

  Topsy Kretts
4 years ago
Ed is man! I'm sure the 70's miss him...

  Bill Williams
5 years ago
Had the parts I needed at a good price.

  Damitrious McCawley
4 years ago
Never been here, but I'm sure you guys do great.

  Tyler Hill
4 years ago
Only place on Sunday that can make hyd hoses.

  Ernie Shaw
5 years ago
Very helpful, friendly and professional..

  Steve Dieker
6 years ago
Great place to buy parts!

  Timothy Green
a year ago
The staff was nice!