Accessibility
- Wheelchair accessible parking lot
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lisa DeDonder
8 months ago
This company charges an outrageous price for towing less than 2 miles. They also tow student vehicles from places not marked. The lady who answered the phone was rude and hung up. Then would not answer. My sons car was towed from a parking spot not marked near his apt in Lawrence. It was over 100 degrees on Sunday and we were told to go to the lot and the driver would be there when he finished a job.When asked how long because of the temp outside she didn t reply. I called back over 30 times to either have her pick up the phone and immediately hang up or not answering at all. I sent text saying I needed to know an approx time frame and no reply.Finally she picked up the phone and said the driver is on his way and hung up.Horrible company and they should be out of business.
Alex Ailey
5 months ago
Had my car towed and frantically went in to pick it up, the woman who helped me get it back was so kind, even after my roommate almost hit her in the parking lot She helped me make sure my apartment lot sticker was in a more visible place, gave me tips to avoid getting towed in the future, and was completely understanding of my situation. It s hard to have a positive experience when you get towed but I truly feel like my experience was great. It was an excellent experience, and if I ever do get towed again I hope it s by Lighthouse.
Lisa Dalbey
4 months ago
This company is horrible. I had to have my vehicle towed. They were NOT my choice. There was some confusion about how the bill would be paid. I was told the insurance company would reimburse them, evidently that was not the case but I had already left for workI am unable to answer phone calls while working, but these people started harassing me and leaving threatening messages saying if I did not return their call by a specific time, they would call the police. They were only giving me an hourI don't appreciate being threatened.. some of us have jobs and we can just jump when you call. They were extremely rude and inconsiderate!
Cody Hall
2 months ago
Emblems gone off my truck
L253 Lhmn
5 months ago
awful predatory business