Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shawn Rotolo-Utz
a year ago
The customer service here is amazing! They do fantastic work on my vehicle but they take great care of me as a customer as well. They go above and beyond. They also take great care of their employees which is such a fantastic thing to see in today's world. Thank you to Mike and his team. I would recommend Auto Exchange to anyone looking for a service shop or if you are in need of a new vehicle as well. They can take care of your needs.
Natasha Carr
a year ago
Beware of this place will try to take advantage of the situation. My 2016 Kia soul stopped driving past 50mph, down shifting abruptly and would rev up really high when gradually putting pressure on the gas pedal. They were the only ones that had a time available/ and nearby that I could safely travel too, to look at my car that day. I was in Lawrence to help my mom and then head back an hour and a half home to sleep before my shift back on the ambulance. Their mechanics looked at my car and diagnosed with a bad catalytic converter and quoted me around $1,500.00 for repairs and labor. Obviously I didn't have that amount on hand and had it towed to my parents house. My dad who is a mechanic, looked at it on his day off. Only thing wrong with my car is the RPM sensor was bad and my brakes needed replaced. The RPM sensor cost $80 to replace and the brake pads less than $50 each for front and rear.Service: Auto engine diagnostic
taylor gentry
4 years ago
Originally went to Auto Exchange for a second opinion to repair a leaking valve on my 2011 Escape, a $2000+ repair. Auto exchange was able to find me a certified used engine with less miles. The first auto shop did not even tell me this was a possible course of action. Taking this route saved me over $500 and rid me of a problematic engine.Since then all my auto repairs have gone through Auto Exchange. Their service center is always able to get my cars in and an estimate back to me with in 24 hours. Auto Exchange has always quoted my repairs fairly and the work has always been done correctly the first time.
Danny Faught
4 years ago
I have been taking my car here over the last couple of years and they always do a great job! Their team always does a great job of explaining any work that needs to be done and provides me an accurate assessment and quote before they get started on any work. I will continue to take my car here and will refer them to anyone I know!
Taylor Gentry
4 years ago
I have used Auto Exchange Service Center for the past year. The customer service has always been excellent, the cost reasonable, and I have never had any problems with the work they have performed on my vehicle.
Jasen Carter
3 years ago
The Best people to buy a car from in Lawrence,Ks. I will ALWAYS be a Auto Exchange customer! They are Absolutely there to help you get the ride you want. Friendly people with a understanding heart. I Am a lifelong customer.20 's given..if I could.
Amy McQueen
3 years ago
Auto Exchange has been awesome.. the service center was very clean.. excellent customer service.
Erin Ray
2 years ago
Very unprofessional. I went in for my check engine light and they checked EVERYTHING except for my light. When I called to check on it they had to go back and check why the light was on. So I got charged for checking EVERYTHING else except for what I originally took it in for. Not going back to this place even though my car is through auto exchange! Horrible service!Services: Tires, General repairs & maintenance, Auto engine diagnostic, Brakes
Mable Moore
a year ago
Friendly, know their job, quickn and easy process. Listened to what I was looking g for and had the perfect fit ready when I got there,set up for test drive.
Peter Nicklin
4 years ago
Shane and Matt provided amazing customer service. They helped answer all of my questions and made sure to get the job done right. Trustworthy and hardworking!
Tammi Moore
3 years ago
I love auto exchange.... People are always great with great service
Elizabeth Nichols
3 years ago
Their techs know what they are doing and are wonderful.
Tj Cooper
3 years ago
Nice cars