O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Richard Owens
2 weeks ago
Great team. Good deals. If they don't have the part they will get it for you. Be kind always.

  Ryan Hoepner
4 months ago
I am not a car guy and I stopped at the location by my house which is on shawnee drive. Nick was there to greet me right away. I explained I'm not a car guy and if he had a minute would mind attempting to help me. Without hesitation he said he would definitely take a look and see if he could help me. I'm a GM of local restaurant and I was super impressed with his professionalism and he didn't act like it was a bother. Definitely someone I'd keep around if not promote. Thanks again Nick for taking the time to just be a good person.

  Roger Sager
5 days ago
I've been buying parts at the big O for over 30 years. Some stores are better than others.

  Javier Porraz
6 days ago
A bunch of kids handing out wrong parts. I always have to come back or exchange just about everything I buy.

  Jimmy Schieber
3 months ago
Refused to run obdII, due to lack of staffing I was told. Two women at the counter and no customers in the store.

  L T
2 years ago
Went in the store 4:43 pm. They have one customer in the store and two ladies at the front. I came to get my battery replaced since it is under warranty. The lady said we do not install or remove batteries and it s only two of us here and neither of us know how. so WHY are either of you working at O REILLY AUTO PARTS!!! Your useless !!

  Ginger Crabb
9 months ago
Delivery is noted as a service OReillys provides. Don't count on it! My husband is a shop owner in another part of the state & does considerable amount of business OReilly auto each month. Rethinking that now. NEEDED a battery for our personal vehicle while traveling but they wouldn't deliver because we weren't at his shop. Thanks for NOTHING. Customer Service much?

  Joye Duncan
a month ago
Staff has been very helpful!

  Rachel Babb
a year ago
Wrong part. Even after we called. Drive 1.5 hours to get days post Then they were rude on the phone. Went to a different O'Reilly auto part store for correction.

  John Carter Jr
2 years ago
Like all the Orielly products. But this store is 50/50. It used to be a pretty good store and never had any problems. However, in the past couple years or so the store has taken quite a turn. From closing early to no open sign ever on at night. All the employees are in the back for some reason. The manager isn t there most the time. And finally the attitudes given when trying to purchase anything or ask a question. I definitely would just take the extra 10 mins and go somewhere else. Convenient location, poorly ran.

  Tammy Thomas
2 years ago
Will never go back to this store again. Bought an alternator and stater come to find out we didn't need the starter at all. Box was never open so my husband returned the starter and when they opened up the box they said the starter was used when it should have been a brand new one so they will not give us a full refund. Idiots there either didn't open up the box at all to look at it before they gave it to us or someone took the new one out and replaced it with an old one. I will be contacting the Corporate Office.Note: Always look inside the box before purchasing.

  Reid Murnan
3 years ago
Employees don t know what time their own store closes, got there at 8:30pm, they close at 10pm (according to google they close at 9) . There were 3 cars in the parking lot and multiple people inside the store (obviously buddies with the employees) kid comes and unlocks the door says we re closed then shuts & locks the door again and walks off. One of the worst stores in the area, if you ever have to go to an oreillys go to the Nieman road store. They know how to deal with customers and are more knowledgeable about parts/cars than this one.

  A. Williams
2 years ago
I have consistently had issues with not getting the right parts over the years so I tend to avoid O'Reilly. Mistakes happen, I understand. They always took care of the problem courteously but on more than one occasion it ended up costing me more time and money.

  Micheal Calvin
7 years ago
Was a bit understaffed when I was there and the staff that was there seemed like only one of them was capable or willing to use the register. Also everything in the place looked like it hadn't been cleaned or dusted in 15 years. Took me about 20min to get wiper blades... It's auto-parts tho so because need is pretty much maxed they can do anything and still sell stuff.

  Payton Creedon
2 years ago
It says 9 not 8:55 It would have taken us 3 minutes to grab the hose we needed and to check out. Respectfully stop being so incredibly lazy and then smirk at us as you re leaving for the night. Early.

  Yvonne R. Rowland
3 years ago
Yes, my Jeep ...Real Estate Twin City... taking pictures of your home, then sending you your very own post card... Lot20 Black & Veach, Notary of Beaver County went over contracts in Smithey Addition and you know take your soul, and children, dumping them in Osawatomie State Hospital, Chippard you were right..about taking KCKPD down... vehicles..there is no instead of theCoverup with German Pontiac Grand Prix Racing Series

  Birdman Daddy
6 years ago
I am giving this compliment because it's deserved. Paulo GOT UNDER MY CAR LIKE A DAMN MECHANIC AT A SHOP to see what size filter I needed. Daniel gave me a fair deal on my oil because I was told of a different special on the phone (well done) and Luis was more than helpful discussing my options on messing with my heater core. I got to say...all 3 were very polite, professional and knew how to take a joke! Best experience I've had in a long time. Paulo ACTUALLY GOT UNDER THE DAMN CAR...thank you guys! I told you I'd write this review because now a day's customer service is s***. Not with them! Bueno!

  Michelle G.
3 years ago
The people at this location are usually very nice. I am not confident in my knowledge with car repair and maintenance but no one at this location has ever made me feel belittled or embarrassed for my lack of familiarity and it is appreciated.

  Danielle Wallace (Cleaning Genies KC)
2 years ago
This location lies about it's hours. Never stays open when the hours online and store say 10pm. They have been closing B4 8. Not away to run a business.

  William Hankins
a year ago
Great people, staffs willing to help find parts and takes the time to help

  Druva Gedela
9 months ago
They don't have enough staff and were not even responding to any questions

  Matthue Brown
7 years ago
Staff is friendly, and prices are competitive. If you don't know much about cars though, good luck getting good and accurate information from the employees. You'll have better luck researching online

  Ed Cauthon
4 years ago
Fast & Friendly service, knowledgeable staff, if they don't have what you need they always order it for me same day!

  Jimi Owens
a year ago
Marshall was very courteous this is what I had to say and got me the right parts thank you

  Max Lucero
6 years ago
Always had good service at this location. Knowledgeable staff, willing to go that extra mile to help.

  Najera Kc 913
4 years ago
Took a battery on Wednesday and was told it was bad without checking it out. Poor customer service will not be returning my business any longer.

  Brenton Klassen
11 months ago
They tested our battery and swapped it out for a new one!

  Cami Arri
a year ago
It's nice to see women working and helping in an auto store. Very nice and helpful.

  Danielle W
4 years ago
Favorite store! This location greeted me when I walked me asked me if they could help me find anything and guided me in the direction of what I was looking for. Had me in and out in no time

  John Hilton
2 years ago
After driving an hour to your store there on Shawnee drive got there at 8:15 for nobody to be there your hours clearly says 9:00