O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Derek M
a month ago
Not staffed enough or doesn t have the equipment to provide the simple, free service they claim to offer of checking the code for a check engine light. One of two locations to give the same excuse. Managers and corporate need to fix this.

  S Smith
6 days ago
Very helpful staff. Took time to check on me. Was greeted at the door and helped very swiftly.

  N C
2 months ago
This store has terrible customer service. I stopped here on the way home from the hospital because the oil light came on. I was not feeling well and since I was driving my dad's vehicle I could not easily find the dipstick to check the oil. I went in the store to see if someone could offer help. Two of the male employees were laughing and goofing off with each other never coming to check if we needed help as we stood in line at the counter. When I inquired about my problem the girl at the counter advised me to drive home and wait to check the oil so the oil doesn't "blow up in my face". When I told her I needed to check it now because the light is on and I just need some help finding the dipstick she blankly stared at me as I exited the store. I finally found the dipstick myself then drove down the street and bought oil elsewhere. I don't know that much about cars and even I know it is safe to check the dipstick to check oil level.

  Brittany henshaw
2 weeks ago
We went up there to get 2 batteries and the guy was super helpful and also personable it was a good experience.

  Ibrahim Altoubasi
a month ago
If I could rate this store with no stars I wouldSo disrespectfulThe store manager and his employees the all following his lead like disrespect customersAll we need just our part nothing else .I had to wait 40 min to get noticed and helpedThis store had no greed for customers and a lot to say

  Tony Grecco
5 months ago
To be honest I rarely give a 5 star rating. But I do give honest opinion. Sometimes customer service isn't that great. But over all they are good for new and refurbished parts for your vehicle.

  Brooklin Rose
a month ago
Just had to get a new battery and Mario was so helpful! Installed it perfectly and quickly and had great customer service!!!!!!

  Jeremy Monks
2 months ago
Fairly knowledgeable staff, and good stock levels. Things ordered show up when promised for most part.

  Dirk
2 months ago
Fantastic. I bought a car battery and they installed it for free. I was in and out of there in 20 minutes. Awesome.

  Rossana Ramirez
2 months ago
Not sure but seems different the atmosphere. Whether it's the management. But it smells a lot of smokes didn't seem professional

  Jack Roberts
7 months ago
Call the store no one answers. Go to the store no employees could be found, so I walk to the back commercial counter, there two employees, I tell the about the part I ordered and I'm looking for. Then the manager shows up being rude asking if he can help me? I tell him what shop I'm with and what part I'm looking for. He finds the part and hands it to me. I say thank you, do you want to make sure someone billed me for this? He said no I have better things to do. Then walks off, I mean I guess thanks for the free part? Or delayed billing? It's just going to cause bigger problems later. The store has already gone to hell. What's the next step down?

  Jake Holloway
7 months ago
We had a great experience! Mario helped me with my battery, and was very kind and friendly. He worked efficiently and made sure to get us the best solution to my battery problem

  Martina Moore
6 months ago
Very bad customer service. Nobody in the store wanted to approach me at the counter when I entered the store and needed help. Representative at the counter, Eli, had no recollection of my order I placed the night before. He told me he would be at the store the day after my visit at 9am. I arrived at 5pm and it was nowhere to be found.

  Megan Cox
2 months ago
I called and the girl who answered was extremely rude when she said We're closed and hung up in my face

  Michael Holloway
7 months ago
Came here with a dead battery and they tested it for us. When it failed they helped us install a new one. Mario was especially helpful and knowledgeable.

  Aaron Wilson
10 months ago
The reason why you go in there and they're busy is because people like going in there. I have been shopping there for a number of years for my auto parts and it's usually the 1st place. I think about going or calling to see if they have the part

  Jared Glad
a year ago
Waited on hold for over 15 minutes, went to the stor while on hold and they were not busy. Watched the mangier stocking parts while I got my oil filter off the shelf and went and paid for it. Asked them about still being on hold and yhe manager was rude. Will not be back will order all my filters from rock auto from now on.

  Luis Cabrera
a year ago
Ordered and payed for a part so it wouldn t be sent back. It still got sent back and have been ignored by the manager Will the last two times I ve been in to talk to him. This store has horrible customer service! It shouldn t take 3 times to get a part that was ordered and payed. And still be ignored by management that is what did it. I don t recommend this store to anyone.

  Cami Arri
a year ago
I'm impressed and glad to see an all women staff in an auto store. The young woman that helped me, then offered to put on the wiper blades for me was informative and nice. (I said I was not going to forget her name and I did! )

  Niki
a year ago
So... Came in and asked the lady at desk (dark hair with lip piercing) if they have a breaker or cheater bar in stock. She laughed and said she'd never heard of them (okay, easy to rectify and learn?). I asked her to look for breaker bar or socket extension bar (on computer that she was standing at), she said no and just smirked at me. I left. I don't know if she was having a bad day or was just judging me and decided to react like that. Incredibly unprofessional. It wasn't close to closing time, there was no one else in line.... Genuinely don't understand.

  Miranda Otte
7 months ago
My battery was difficult to remove and re-install but they were all so helpful and kind. Give Eli a raise :)

  Daniel Gooden
a year ago
I ve always liked this Oreilly. They always seem to know their business. On this trip, assistant manager Joe, cautioned me to take care driving in to get my alternator checked, as the car could die suddenly in traffic. I made it, and he got me checked out and confirmed that I needed a new alternator. He helped me choose which replacement part looked best for my needs. If I d asked him to help me replace it, I ll be he wouldn t have hesitated :)

  Katy McCall
10 months ago
Very nice gentleman helped me tonight with getting the correct bulbs and was just overall great Customer Service!

  Sarah Israel
5 years ago
I placed an online order for my part Thursday. Got a call Friday regarding availability. Showed up Saturday and the counter associate couldn't find my order. He was poorly trained at best and because of his ignorance on how to problem solve, I spent an additional two hours and two trips to the store to eventually retrieve my order, and my time at the store was extremely frustrating trying to just get a part. There was a supervisor of some kind in the office just behind where I was being "helped" who NEVER came out, even after the associate had been back to ask him questions about how to handle my situation.I am beyond disappointed in this store. I am reminded why I trek across town to find trained, helpful employees. Mind you I am not going to go into detail about the other associates socializing and placing calls on hold when they weren't busy with another customer. This store needs some serious help from a regional manager.

  Sally Thompson
4 years ago
This was the worst customer service I have ever experienced. I thought I needed a new battery for my car. The person that checked me out failed to mention that I should test my current battery first to make sure it was dead. I installed the new battery and realized my battery wasn't the issue. I called O'Reilly and explained to them what happened and he told me over the phone that I could return my battery no problem. I brought it in and he would not let me return it. The battery was brand new and had zero issues and I was told the only way I could return it was if there was something WRONG with the battery. The man was rude and short and did nothing to help me. Lesson learned, will never be using O'Reilly again.

  Detra Thompson
6 months ago
Customer service was precise as efficiently finding the parts.

  Sylver Wolfy
2 years ago
Joe is a freaking rockstar he was so helpful and absolutely on top of everything despite being the only employee at the register. He definitely deserves a raise I can tell that man works HARD

  Kyle Rivas
3 years ago
At 5:08 there was only one kid that was working the main desk supposedly claiming he was the only person in the store working. I don t know what provoked was he became verbally abusive to a customer and then after the customer left he continued to be verbally abusive about the customer dropping F bombs constantly. There was no reason outside of straight immaturity on the part of the employee. Either that or he is terribly trained. When you look for the kid who s not even in a uniform just a T-shirt and jeans you ll now. Ridiculous!

  Joshua Lester
6 years ago
during day 2 of an icy storm my battery had stopped working and needed to be replaced. I came to this store after I got a jump as it was the closest auto-parts store to me. I walked in stating I would need a new battery, they offered to test it to be sure to save me some money. I appreciated it and agreed to have it tested first, which did confirm the battery was not in good condition.I believe his name was Gee, who helped me and he was great. he even replaced the battery for me (and it wasn't easy my terminals were pretty heavily corroded) even though it was an extremely cold morning. I can't say how easy and quick the whole trip took.thank you Gee!

  T. R.
4 years ago
Guy hung up on me when I called for availability for a part... They wanted 28$... But I found the same thing on amazon for 9$. When i asked for a price break... Before I got the words out i was hung up on. Oh well. And people wonder why its easier to just shop T home.