Keystone Automotive - Kansas City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  B Goddard
3 weeks ago
The customer service provided by the Curly haired older gal individual is subpar. Upon entering the establishment, I am forced to wait for acknowledgement as she focuses on her phone instead of actively engaging with customers. Upon her assistance she displayed unsatisfactory conduct towards her male colleague. The situation was uncomfortable and it s not the first time. Her profanity and demeanor projects an unfavorable image that reflects poorly upon both herself and the business; furthermore, such actions can potentially dissuade potential clientele.

  peter winter
3 years ago
We have been using LKQ KEYSTONE for years at our shop and have enjoyed working with them!

  Tow Mater Bloodworth
4 years ago
Fast friendly service they had the right part

  Kevin M
a year ago
be careful when you buy from them. i purchased different parts from big things like transmission to small thing like compressor. and they all have issues. multiple times i had to call them to replace with another one, here i just lost money for labor and time and stress about it.

  line king
3 years ago
The worst place to pay o order from the have new employee the don t know what the should do when the do Mistake and ask the. Say the are new. The try charge you for the mistake when you order and the say 4 days. The take more in 10 days to receive your items.I Document me sway at kc mo the have all knowledge. And whe the day 3 day mean 3 days.

  Mark Milligan
7 years ago
Forget about getting a core charge refund. I returned an old engine block 2 months ago. They said the refund would be applied in a couple days. I called back after 2 weeks and they forwarded me to voicemail. No one called back. I called again a month after returning the core and they repeatedly hung up on me. Today, 2 months later I called back and they hung up on me again. I finally drove back down there and complained in person. I don't know why the people at the front desk are employed there. The can't answer any question you have and they can't even forward calls. I'm not even sure if this is a deliberate attempt to not repay money that is owed to me or if they're just really really stupid. Neither would surprise me.

  Charlene Lee
4 years ago
This is an okay place to buy part for an automobile of any make and model. It is more expensive if you do not have an account with them. But the guy I talked to on the phone that was selling me in the part was very good and very nice. Did not make me feel dumb for asking questions.

  Dewey Burg
2 years ago
Ok this is the keystone delivery the docks for delivery delivery are on the backside of the building behind the plant not the side but around the back... When they close there are gate bars blocking entry into the parking lot so you cannot park overnight on the weekends. FYI

  Kenny Ard
5 years ago
A little more expensive than some competitors, however, the experience is worth every cent. You get quality parts in good condition. No dents, scratches or waiting an hour. My time and sanity are worth it. Keystone saved the day again when the cheaper guys tried to sell me damaged parts.

  Alex E
5 years ago
Part deliveries have been at least one day late on the last five orders. Two of those deliveries have been broken parts. It baffles me that some shops still use them. If you use places like this professionally as a vendor, call Midway or Allstar - LKQ is trash.

  Amulya Whaling
a year ago
Very helpful staff quick off load with my first visit .

  William Hornburg
3 years ago
Avoid this place like the plague they're very rude they will accuse you of mishandling their stuff it's not worth your time your money or your effort

  Christopher Veyron
6 months ago
I think am loving it

  BART HOSS
7 years ago
Absolutely NO customer service!!! No return calls. Calls disconnect while waiting to give order. Is this a real business?!?!

  Rebecca Jolly
2 years ago
They was horrible I called them oh yes we got it go there no we don't have one

  Joe Cloughley
6 years ago
Horrible customer service. If you go in this place you are guaranteed to have to wait an unnecessary amount of time

  martin bol
5 years ago
Service very quick, friendly staff, by the way they speak Spanish, gracias amigos de Keystone

  Luke K
5 years ago
Fast, great service. The part was what I needed for a fair price.

  hexicanforlife
6 years ago
Very very bad service about the paint was here like an hour and selection not much either...needed for two cars paint...and couldn't get it...out of order...I hope they can have a real paint person but not talking to secretary who doesn't know what i'm talking about

  Zuhear Hawisa
3 years ago
The paint is disaster, I gave them all the car tags and VIN number and they gave me different color

  Andrei Antonets
6 years ago
Courtney is the best, will always go extra mile to help you. Stuff at the counter little slow.

  Another One
5 years ago
Not the place if you want an exact part that they promised they had. Three trips in two days is ridiculous.

  Theodore Meglemre
2 years ago
Good pricing on previously enjoyed parts.

  Lillian Torres
7 years ago
THEY NEED TO HIRE MORE HELP TO BE ABLE TO MEET CUSTOMER SERVICE DEMANDS

  Ronald Britting
6 years ago
The prices aren't that cheap I can get on internet a lot cheaper not a great location

  EYE YAH
4 years ago
Very nice staff huge assortment of parts very reasonable prices

  Racheal Stump
5 years ago
Ladies up front are great!! Waiting for the warehouse to pull parts is ridiculous.

  Fernando Sanchez
8 years ago
Extremely bad service hanging up on costumers wile trying to find parts.

  Afshene Hadi
7 years ago
Been doing business with LKQ for awhile great price and the deliver

  K Benton
4 years ago
Had to buy a bedside for my truck very reasonable place